How May I Help You Ask about Warranty English Speaking Conversation Practice

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warranty expires

emily’s air fryer is broken

she took it to the store she bought it

to have it fixed

but the warranty expired

watch the video to see what emily did

after that

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i need your assistance please

hello

how may i help you

my philips air fryer is broken

i need to have it fixed i guess i’ll

have to use the warranty

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okay

did you buy the air fryer from our store

yes i bought it here long ago

did you bring your warranty card or

purchase receipt

yes here is my warranty card

thank you

let me check the information for you

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i’ve checked i’m very sorry

unfortunately your airfryer warranty

just expired half a month ago

i’m afraid if you want to fix it you

will have to pay a fee

oh really

i didn’t expect that how much will it

cost

it depends on what’s wrong with your air

fryer can you tell me its condition

yes

i set the temperature but it didn’t heat

up even after a long time

thank you for that information

please wait while our staff check the

airfryer for you

okay

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thanks for your patience our staff says

your machine has broken heater elements

how much does it cost to repair it

the repair cost is quite high around 250

dollars

possibly even higher than a new air

fryer

so we recommend you buy a new air fryer

what do you think

we now have a new product model with

more advanced features than your old one

do you want to learn more about it

well then i may buy a new one so please

give me information about the new model

yes

my colleague jessica will advise you

sure

jessica

can you introduce her to the new

phillips air fryer okay hi

please follow me to go over there and

see the airfryer

first of all could you tell me how many

people you want to serve with the fryer

there are five people in my family

my old fryer is a bit small

is the new one bigger

yes philips new fryer hd

9650 xxl has the largest size recently

it will be perfect for your whole family

you can cook family sized meals such as

a whole chicken or even up to 1.4

kilograms of chips it can serve up to

six portions

that’s nice

but is there any other more advanced

feature apart from the size

it has new technology that helps reduce

the fat amounts in food

it can reduce up to 90 percent of fat

and cook 1.5 times faster compared to

cooking in a normal oven

also with this model you don’t even need

to turn the food around while cooking

therefore it is not only better for your

health

but also saves you a lot of time

sounds good

i really like philips air fryers because

it’s perfect quality and the ability to

cook delicious food

but

i don’t know if this new model is easy

to clean

it seems a bit hard to wash that net

don’t worry

cleanup will be fast and easy thanks to

the new quick clean basket with a

removable non-stick mesh insert

it is also safe to use in the dishwasher

really

that sounds great

yes

philips also supports a wide variety of

food recipes for this model on the app

new tree

great that’s so convenient

i will save a lot of time looking for

food recipes

yes currently our store is also having a

promotion for phillips

you will get a gift of philips air fryer

grill accessories

what is the price of this air fryer now

this product is currently priced at 324

and also covered by a two-year worldwide

warranty

my old air fryer is no more than two

years old

and the heater elements have broken

i don’t know if this type is more

durable

may i ask if you regularly clean the

inside of the old air fryer

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only sometimes maybe once every two or

three months

because it’s quite complicated to clean

that part

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yes

maybe that’s why it’s broken

you should clean the inside at least

once a month to prolong the life of your

air fryer

okay

i got it now

so i’ll take this one

which model is it again

it’s a philips hd9650

airfryer

what is the next step

please

fill in some information on this form

i’m done here you are

thank you please let me confirm your

order again

your order includes an hd965096

airfryer priced at

dollars you will receive a gift of

philips grill master kit that fits the

fryer it includes a grill bottom six

skewers and a recipe booklet are you

okay with that

okay

so please sign here and bring the

information to the payment counter

okay thanks

i’ll go and pay

i hope you’ll have a great time cooking

with the new air fryer

thank you very much

have a nice day bye bye

you too

goodbye hi i’ve decided to buy a

phillips airfryer

may i have the information form of your

product

here you are

thanks please make a payment for it how

do you want to pay

i will pay my card

your payment is successful

please wait a bit for our staff to bring

along a new air fryer and i will give

you further instruction on the warranty

for your product

okay

no problem

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this is your air fryer and the gift

here is your invoice

you can find the warranty card and

guidebook inside the box

please follow the instruction on it to

you’ll have seven days to exchange a new

one if there are any issues but for now

please check if everything is fine

okay

let me check

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no problem everything is good thank you

thanks for shopping with us today by the

way do you want to take back your old

air fryer

no can i leave it here

yes you can

thanks that’s all for today

have a nice day

bye bye

you have a nice day too

goodbye

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