What Can I Do For You At the BANK Real English Conversation
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in the bank
today we will study activities in the
bank
let’s watch this video and see what
people do in the bank
situation 1 how to open a bank card
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excuse me
yes please what can i help you with
i want to open a bank card could you
help me please
what kind of bank card do you want to
open
i don’t really know about it can you
introduce about kind of card in your
bank
of course do you already have a bank
account in our bank
yes i have used your bank for five
months okay let me tell you some
information about our card service
currently we are providing different
types of bank cards each kind of bank
card suits you for a different purpose
first we have a debit card this is the
most popular card in our bank
you can use a debit card to pay for
goods and services with money in your
bank account
besides you are also able to transfer
your money to other people through this
card quickly and safely
you will have to pay two dollars each
month to maintain your card in addition
the money in the account needs to be
bigger than five dollars
will i have to pay a fee to open this
card
no you don’t need to do that it’s free
i understand
next you will also open a new credit
card it allows you to borrow our money
to proceed with your payment you have to
prove your main account and your monthly
income to be approved for this card our
bank has a lot of incentive for bank
holders who uses a credit card so i
recommend you using this type of bank
card
that sounds interesting i love this card
if you often use international payment
you can open a visa card it helps you
conveniently purchase in foreign
countries
hmm
actually i never buy anything in other
nations
so which type of card will you choose
among them
credit card please
okay please fill in your information in
this form carefully could you give me
your identity card
here you are
if you have any questions don’t hesitate
to ask me after filling this form you
can sit here and wait for me for about
15 minutes then you can go home and
we’ll send your credit card to the
address you wrote in this form
okay thank you so much you’re welcome
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situation 2 withdraw money in the bank
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hello sir what can i do for you
hi my name is ben i want to withdraw my
money could you help me please yes mr
ben firstly i need some information
about you to find your account in our
system could you tell me your full name
and your identity number
my full name is ben daniel my identity
number is one two four six three four
six six
here is my identity card
okay let me check
here i see ben daniel you have five
thousand dollars in the bank right now
how much money do you want to withdraw
i need three thousand dollars now my
phone was crashed yesterday and it
couldn’t be repaired
so i need to buy a new phone the shop
requires me to pay in cash
okay ben i understand
now i will proceed with your withdrawal
procedure for you now
you want to have three thousand dollars
cash right
yes three thousand dollars
okay your account balance is two
thousand dollars
please wait for me for a while i’ll be
back soon with your money
okay
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here is your three thousand dollars and
your bill please check them carefully
before signing in this bill
let me check it now
it is exactly the money i need
by the way do you want to do anything
else
no i just need to withdraw money
so thank you for using our service i
hope you have a good day
thank you so much
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situation three
how to take back my bank account’s
password
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good morning sir what can we help you
with
hello could you take my password back
i’ve not logged into my bank account on
my phone since yesterday
yes but first could you tell me your
name and give me your identity card i
need to check your data in our system
tom gray here is my identity card
please tell me the last time you
accessed our app successfully
i can’t remember exactly when maybe last
week
i use your service to send my son some
money
do you receive any notification about
your money is lost
no i don’t
okay it means your account isn’t hacked
by bad guys
yes how to recover my password
don’t worry i’ll reset your password for
you then you can log in to your account
normally your account name is tom miss
right
yes it is
okay please read this information we
will provide you a new password you can
change it anytime you want through
banking app in your phone
please remember that your password needs
to include a capital
number and at least eight characters and
please remember your new password you
can write it on a paper and keep it in a
safe place okay i got it
here is your new password you should try
logging into your account on your phone
by using the new password
let me check
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it’s okay thank you for recovering my
password is there any fee for it
no mr tom it’s free thank you for using
our service if you have any problems
please call three two one five three two
four to receive our help
goodbye sir
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situation 4 borrow money from the bank
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number 48 please
i’m here
good morning what can i do for you hi my
name is anna i want to borrow money to
open a new restaurant
okay anna could you give me your
identity card and fill in your
information in this form
yes here is my identity card after that
please give me information about your
collateral
here please
let me see
okay this asset is acceptable how much
money do you want to borrow
it could be five thousand dollars i need
to buy a lot of furniture and cooking
equipment as well
please fill this money in this form
yes i have filled it
now you have to make a loan contract it
will include your personal document
namely a photocopy of your identity card
your current asset collateral
information
i already bring them here
good anna let me check all of them one
more time
they are okay please wait for a while
i’ll bring you the money you need
okay
here is your money and a firm document
you should check this money and then
sign in this document
okay this is five thousand dollars thank
you so much
you are welcome have a nice day and i
hope your restaurant will rapidly grow
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situation 5 how to deposit money in a
bank
good morning can i help you with
something
hello i am kim i want to open a passbook
to keep my money there
have you ever used our service before
yes i currently have a bank account here
okay let me introduce about our service
you can open a passbook and deposit your
money in our bank the current interest
rate in our bank is 12
a year
you can withdraw your money anytime you
want besides you will receive a lot of
incentives when becoming a new passbook
owner please fill in all your
information in this form carefully
ok i will fill it now
how much money will you deposit
about four thousand dollars cash i bring
them here
could you give me that money to check
of course here please
okay let me see
it’s exactly four thousand dollars could
you lend me your identity card i will
use it to create a new passbook in our
system
yes of course
okay i will take some minutes to proceed
with this procedure
you can drink tea and wait for me
i don’t like to drink tea i love coffee
sorry we don’t have coffee for you it’s
okay i’ll sit here and read more about
your service
okay kim thank you for believing in our
service
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bye