50 Minutes of Advanced British English Listening Comprehension

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hi everyone I’m Gabriella how are your

British English listening skills in this

video you’ll have a chance to test them

out with the quiz first you’ll see an

image and here a question next comes a

short dialogue listen carefully and see

if you can answer correctly we’ll show

you the answer at the end are you ready

a man is reporting his company’s sales

performance at a meeting which to charts

is he using for his presentation please

look at the handout the Left chart shows

our company sales over the past three

years and the sales forecast for the

current year and the right chart shows

the monthly breakdown in sales up to

October of this year now please have a

look at the left shot it shows that

sales have been steadily increasing over

the past three years and if we can keep

increasing our sales the total sales for

this year will show an increase over the

past year next please see the chart on

the right hand side the right chart

shows that the campaigns we’ve run in

April and August really effective I see

but the sales decreased in May and

September following the campaigns yes

but this kind of rebound is unavoidable

I expect the annual sales for this year

to show an increase compared to last

year if we can keep increasing our sales

which two charts is he using for his

presentation

a man is reporting his company’s sales

performance at a meeting which to charts

is he using for his presentation please

look at the handout the Left chart shows

our company sales over the past three

years and the sales forecast for the

current year and the right chart shows

the monthly breakdown in sales up to

October of this year now please have a

look at the left shot it shows that

sales have been steadily increasing over

the past three years and if we can keep

increasing our sales the total sales for

this year will show an increase over the

past year next please see the chart on

the right hand side the right chart

shows that the campaigns we’ve run in

April and August really effective I see

but the sales decreased in May and

September following the campaigns yes

but this kind of rebound is unavoidable

I expect the annual sales for this year

to show an increase compared to last

year if we can keep increasing our sales

a man is joining a sports club and is

getting information on its policies what

type of membership will he choose let me

start by explaining our clubs different

membership options as described in this

brochure regular members can use a gym

and the swimming pool at any time on any

day of the week but we also provide

early-morning memberships where people

can use the facilities only in the early

morning and evening memberships for

people who only want to come in the

evening

what’s the hours for early morning

members early morning members can use

the facilities from 6 a.m. to 10 a.m.

and evening members can use some from 6

p.m. to 11 p.m. I see so early morning

members can stop by and use the

facilities on their way to work exactly

the early morning type is popular

amongst people with nine-to-five jobs

and we also offer memberships just for

the gym or just to the swimming pool if

you only want to use one of those

facilities I want to use both the gym

and the swimming pool I think I’ll use

the gym in the early morning before

going to work on weekday

and the swimming pool on the weekend do

you have a membership that covers

something like early mornings for the

weekdays but all day on the weekend

we’re sorry but we don’t offer a

membership like that sir okay I don’t

think I can get up quite that early on

the weekend so I’ll choose this

membership option

what type of membership will he choose

a man is joining a sports club and is

getting information on its policies what

type of membership will he choose let me

start by explaining our clubs different

membership options as described in this

brochure regular members can use a gym

and the swimming pool at any time on any

day of the week but we also provide

early-morning memberships where people

can use the facilities only in the early

morning and evening memberships for

people who only want to come in the

evening what are the hours for early

morning members early morning members

can use the facilities from 6 a.m. to 10

a.m. and evening members can use some

from 6 p.m. to 11 p.m. I see so early

morning members can stop by and use the

facilities on their way to work

exactly the early morning type is

popular amongst people with nine-to-five

jobs and we also offer memberships just

for the gym or just to the swimming pool

if you only want to use one of those

facilities I want to use both the gym

and the swimming pool I think I’ll use

the gym in the early morning before

going to work on weekdays and the

swimming pool on the weekend do you have

a membership that covers something like

early mornings for the weekdays but all

day on the weekend we’re sorry but we

don’t offer a membership like that sir

okay I don’t think I can get up quite

the early on the weekend so I’ll choose

this membership option a lady is talking

with the man who works for an outsourced

printing company about a brochure for a

new product

when is the deadline for the brochures

first design draft we decided to launch

the new product on the 15th of October

and we’d like to offer you the contract

to make the brochure thank you very much

we’re definitely excited about helping

you with this project so could you tell

us a little about the schedule when do

you need everything by well considering

the time needed for printing we’d like

to get the brochures to the printing

stage by the end of September so would

it be possible for you to get us the

first design draft by the middle of

August well we’d like to give you free

design options for the initial draft and

then have you choose one which best fits

your concepts then we’ll make the final

design based on your choice so it would

be very helpful if you could give us two

more weeks to prepare for this stage hmm

okay maybe one month will be enough time

to choose one of the designs you’ve made

and then decide on the final design okay

we’re counting on you you’re in good

hands

our design team is the best thank you

very much

when is the deadline for the brochures

first design draft

a lady is talking with the man who works

for an outsource printing company about

a brochure for a new product when is the

deadline for the brochures first design

draft we decided to launch the new

product on the 15th of October and we’d

like to offer you the contract to make

the brochure thank you very much we’re

definitely excited about helping you

with this project so could you tell us a

little about the schedule when do you

need everything by well considering the

time needed for printing we’d like to

get the brochures to the printing stage

by the end of September so would it be

possible for you to get us a first

design draft by the middle of August

well we’d like to give you free design

options for the initial draft and then

have you choose the one which best fits

your concepts then we’ll make the final

design based on your choice so it would

be very helpful if you could give us two

more weeks to prepare for this stage hmm

okay maybe one month will be enough time

to choose one of the designs you’ve made

and then decide on the final design okay

we’re counting on you you’re in good

hands

our design team is the best thank you

very much a lady is making a telephone

call to reserve tickets for a play which

two seats did she get hello your fruit

at Blackfriars Playhouse can I help you

I’d like to get two tickets for King

Lear at 5:30 today do you have any seats

available we do have a few seats left

but I’m sorry to say we don’t have any

alongside each other if you don’t mind

though we can reserve you two seats

seperately okay we don’t mind do you

have any particular requests actually do

you have any aisle seats yes we have an

ILC to the end of one row at the left

side of the theatre and there is a

novice e available to the right of it

between two seats at the side okay I’d

like to reserve the aisle seat then

certainly how about the other one do you

have any seats available near the center

the

any synthesis we have left from the

first stretch of the third row I’m not

too fussed about having actors spit on

me so the room is quite small and I

think you can even enjoy the play at the

end of the row at the side oh really

then I’ll reserve the other one at the

end of the row that you mentioned before

which two seats did she get

a lady is making a telephone call to

reserve tickets for a play which two

seats did she get hello your fruits at

Blackfriars Playhouse can I help you I’d

like to get two tickets so King Lear at

5:30 today do you have any seats

available we do have a few seats left

but I’m sorry to say we don’t have any

alongside each other if you don’t mind

though we can reserve you two seats

seperately okay we don’t mind do you

have any particular requests actually do

you have any aisle seats yes we have an

aisle seat to the end of one row at the

left side of the theater and there is an

obviously available to the right of it

between two seats at the side okay I’d

like to reserve the aisle seat then

certainly how about the other one do you

have any seats available near the center

the only syntheses we have left from the

first stretch of the third row I’m not

too fussed about having actors spit on

me so the room is quite small and I

think you can even enjoy the play at the

end of the row at the side oh really

then I’ll reserve the other one at the

end of the row that you mentioned before

a man and the woman are discussing

preparations for a presentation they’ll

be making tomorrow at their office

what will the woman check after the

conversation ends okay I think we’re

almost ready for the presentation

tomorrow just a few more things the

meeting will start at 9 o’clock on the

dot

so could you double check the meeting

room today yes I’ve already checked the

room okay great

did you make sure the projector is

working okay oh I was going to check the

projector tomorrow morning when I had my

laptop no we’ve got to get that check

today we won’t have time to deal with it

in the morning if there’s a problem so

just make sure you check the projectors

today that’s the most important thing

okay sure well do and did you get copies

of those handles mr. Macha is making

them now let’s see what else oh did you

check the whiteboard

yes I did sometimes the pens don’t have

enough ink left in them did you get a

chance to check them not yet but I’ll

make sure I do that yes please make sure

you do that today

what will the woman check after the

conversation ends

a man and a woman are discussing

preparations for a presentation they’ll

be making tomorrow at their office

what will the woman check after the

conversation ends okay I think we’re

almost ready for the presentation

tomorrow just a few more things the

meeting will start at nine o’clock on

the dot

so could you double check the meeting

room today yes

I’ve already checked the room okay great

did you make sure the projector is

working okay oh I was going to check the

projector tomorrow morning when I had my

laptop no we’ve got to get that checked

today we won’t have time to deal with it

in the morning if there’s a problem so

just make sure you check the projectors

today that’s the most important thing

okay sure

well do and did you get copies of those

handles mr. Tanaka is making them now

let’s see what else oh did you check the

whiteboard yes I did sometimes the pens

don’t have enough ink left in them did

you get a chance to check them not yet

but I’ll make sure I do that yes please

make sure you do that today did you get

it right I hope you learned something

from this quiz let us know if you have

any questions see you next time want to

speak real English from your first

lesson sign up for your free lifetime

account at English class 101 calm

hi everyone I’m Gabriella how are your

British English listening skills in this

video you’ll have a chance to test them

out with the quiz first you’ll see an

image and here a question next comes a

short dialogue listen carefully and see

if you can answer correctly we’ll show

you the answer at the end are you ready

a man and the woman are choosing a hotel

which hotel are they going to choose we

have to decide on the hotel for our trip

next month okay

let’s check the Internet the ocean hotel

is near the beach it says 120 pounds a

night per person and you get a buffet

breakfast how about the Pine Hotel it’s

80 pounds a night I don’t want to waste

too much money on accommodation hmm

but the Pine Hotel is far from the beach

and from the city center and it says you

have to pay for Wi-Fi what about the

sunrise hotel it usually costs 140

pounds tonight but now they’re running

promotion and we can stay one night for

90 bounce it’s between the beach and the

city center plus it has free Wi-Fi

sounds good

oh wait it says a deal is for next week

only oh I didn’t see that so how about

this place the Royal Hotel is located in

the middle of the city center and it

costs 100 pounds a night the room

doesn’t look so nice but they have free

Wi-Fi okay let’s book this hotel

oh it’s already fully booked Oh too bad

then I think the first one is best is it

full no it’s not

great

which hotel are they going to choose

a man and the woman are choosing a hotel

which hotel are they going to choose we

have to decide on the hotel for our trip

next month okay let’s check the Internet

the ocean hotel is near the beach it

says 120 pounds a night per person and

you get a buffet breakfast how about the

Pine Hotel it’s 80 pounds tonight I

don’t want to waste too much money on

accommodation hmm but the pine hotel is

far from the beach and from the city

center and it says you have to pay for

Wi-Fi what about the sunrise hotel it

usually costs 140 pounds tonight but now

they’re running promotion and we can

stay one night for 90 pounds it’s

between the beach and the city center

plus it has free Wi-Fi sounds good

oh wait it says a deal is for next week

only oh I didn’t see that so how about

this place the Royal Hotel is located in

the middle of the city center and it

costs 100 pounds a night the room

doesn’t look so nice but they have free

Wi-Fi okay let’s book this hotel oh it’s

already fully booked Oh too bad then I

think the first one is best is it full

no it’s not great

a man and a woman are talking about the

layout of the meeting room how are they

going to arrange the tables let’s

arrange the tables for tomorrow’s

meeting all right should we put all of

the tables in the center of the room so

that everyone sits around and faces each

other no there’s going to be a group

session first so let’s separate the

tables into four sections four people

will be seated in each group okay I will

put some note pads and pens on each

table thank you and we’ll have a short

explanation using a projector before

starting the session so we need a

project here all right also we’re going

to use a whiteboard aren’t we this is

okay if I put the whiteboard next to the

screen well

all about putting the whiteboard on the

opposite side of the screen let’s put it

at the back of the room I see and

remember to bring all of the stuff back

off to the meeting but two tables

together and set them in four rows

how are they going to arrange the tables

a man and the woman are talking about

the layout of the meeting room how are

they going to arrange the tables let’s

arrange the tables for tomorrow’s

meeting all right should we put all of

the tables in the center of the room so

that everyone sits around and faces each

other no there’s going to be a group

session first so let’s separate the

tables into four sections four people

will be seated in each group okay I will

put some notepads and pens on each table

thank you and we will have a short

explanation using a projector before

starting the session so we need a

projects here all right also we’re going

to use a whiteboard aren’t we this is

okay if I put the whiteboard next to the

screen well how about putting the

whiteboard on the opposite side of the

screen let’s put it at the back of the

room I see and remember to bring all of

the stuff back off to the meeting but

two tables together and set them in four

rows a man and a woman are talking about

office supplies what will the man order

you need to check the stock of our

office supplies and order items we need

once a month let’s check it together

this time with a checklist thank you

then let’s stop the paper it looks like

there’s only one box left we use lots of

paper every day so let’s order two more

boxes okay the printer is out of color

ink should we order that oh that’s not a

problem because we don’t print documents

and color

oh you don’t okay looks like some

markers for the whiteboard a short of

ink yes those need to be replaced we get

a discount if we order a set of five

markers so let’s do that okay oh can we

order a mouse at the same time my mouse

seems slow to react well I think it’s

because the battery is running out let’s

check the stock of batteries and order

them if we don’t have many left sure

well we have free batteries here you can

take two of these for your mouse but buy

a six pack of batteries to replace them

what will the man order

a man and a woman are talking about

office supplies

what will the man order you need to

check the stock of our office supplies

and order items we need once a month

let’s check it together this time with a

checklist thank you then let’s stop the

paper it looks like this only one box

left we use lots of paper every day so

let’s order two more boxes okay the

printer is out of color ink should we

order that oh that’s not a problem

because we don’t print documents and

color

oh you don’t okay looks like some

markers for the whiteboard is short of

ink yes those need to be replaced we get

a discount if we order a set of five

markers so let’s do that okay oh can we

order a mouse at the same time my mouse

seems slow to react well I think it’s

because the battery is running out let’s

check the stock of batteries and order

them if we don’t have many left sure

well we have free batteries here you can

take two of these for your mouse but buy

a six pack of batteries to replace them

a woman is asking a man in the visitor

center how to get to the airport

where will she go next excuse me I’d

like to go to the airport

would you tell me how to get there sure

there are a few ways together if you use

bus a number one it takes about one and

a half hours to the airport but the fee

is the cheapest if you use bus number

two it takes about 50 minutes because

it’s a non-stop bus but it only leaves

once an hour

it’s a little bit more expensive I see

how about taxis yes there is a taxi rank

in front of this Visitor Center and it

takes about an hour but it’s going to be

a lot more expensive than the buses

because they use the motorway and they

charge extra for large luggage oh I

didn’t expect that it’s too expensive

for me by the way did you buy anything

at the Shopping Plaza during your stay

they offer a complimentary shuttle

service from the plaza to the airport

for customers who have made a purchase

wow I didn’t know that I haven’t yet but

I was going to buy souvenirs anyway then

you can use that

where will she go next

a woman is asking a man in the visitor

center how to get to the airport

where will she go next

excuse me I’d like to go to the airport

would you tell me how to get there sure

there are a few ways together if you use

bus a number one it takes about one and

a half hours to the airport but the fee

is the cheapest if you use bus number

two it takes about 50 minutes because

it’s a non-stop bus but it only leaves

once an hour it’s a little bit more

expensive

I see how about taxis yes there is a

taxi rank in front of this Visitor

Center and it takes about an hour but

it’s going to be a lot more expensive

than the buses because they use the

motorway and they charge extra for large

luggage oh I didn’t expect that it’s too

expensive for me by the way did you buy

anything at the Shopping Plaza during

your stay they offer a complimentary

shuttle service from the plaza to the

airport for customers who have made a

purchase wow I didn’t know that I

haven’t yet but I was going to buy

souvenirs anyway then you can use that a

woman and a supplier are talking on the

phone what is the woman going to get

first I need you to make and deliver

some jumpers in time for the sale next

month okay what do you need we need

1,000 units of small red jumpers and 400

units of medium red jumpers and we also

need 600 units of small green jumpers

and 200 units of median green jumpers by

the end of this month red and green

jumpers actually we’re running out of

green yarn and we have to get it from

other suppliers we’ll make the red

jumpers first no no no we have to

deliver the red and green jumpers

together so please just make as many

green jumpers as you can okay I think we

can make 200 units green jumpers for now

which size do you need first we need the

small ones first sorry about the short

notice

but we really need your help all right

we’ll do our best we’ll deliver those

green jumpers and all of the red jumpers

what is the woman going to get first

a woman and a supplier are talking on

the phone what is the woman going to get

first I need you to make and deliver

some jumpers in time for the sale next

month okay what do you need we need

1,000 units of small red jumpers and 400

units of medium red jumpers and we also

need 600 units of small green jumpers

and 200 units of median green jumpers by

the end of this month red and green

jumpers actually we’re running out of

green yarn and we have to get it from

other suppliers we’ll make the red

jumpers first no no no we have to

deliver the red and green jumpers

together so please just make as many

green jumpers as you can okay

I think we can make 200 units of green

jumpers for now which size do you need

first we need the small ones first sorry

about the short notice but we really

need your help all right we’ll do our

best we’ll deliver those green jumpers

and all of the red jumpers did you get

it right I hope you learned something

from this quiz let us know if you have

any questions see you next time

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hi everyone I’m Gabriella how are your

British English listening skills in this

video you’ll have a chance to test them

out with the quiz first you’ll see an

image and here a question next comes a

short dialogue listen carefully and see

if you can answer correctly we’ll show

you the answer at the end are you ready

a woman is asking for information on the

circulation of materials at a library

how many materials library land at one

time excuse me

can you show me how to borrow books is

this your first time using this library

yes it is

well then I’ll explain the rules to you

in this library you can borrow a maximum

of six books and five CDs or DVDs per

person

however in total you can only borrow a

maximum of ten items the lending period

is two weeks and if you want to extend

that period you need to renew it before

it expires can I also borrow magazines

and newspapers you can’t borrow

newspapers but other than the latest

issues magazines are available can I

return them through the post we can’t

accept postal returns so please come to

the library to return them after hours

you can put them in the return box that

is next to the entrance but please don’t

use the return box if your materials are

late I see thank you very much

how many materials the library learned

at one time

a woman is asking for information on the

circulation of materials at a library

how many materials library land at one

time

excuse me can you show me how to borrow

books is this your first time using this

library yes it is well then I’ll explain

the rules to you in this library you can

borrow a maximum of 6 books and 5 CDs or

DVDs per person

however in total you can only borrow a

maximum of 10 items the lending period

is two weeks and if you want to extend

that period you need to renew it before

it expires can I also borrow magazines

and newspapers you can’t borrow

newspapers but other than the latest

issues magazines are available can I

return them through the post we can’t

accept postal returns so please come to

the library to return them after hours

you can put them in the return box that

is next to the entrance but please don’t

use the return box if your materials are

late I see thank you very much

a man is choosing a travel insurance

plan which plan will you sign up for

what kind of trip is it this time the

main purpose is scuba diving as I’m

going to take my own equipment I’m

worried about it being stolen while I’m

traveling I see burglary insurances

included in all of our plans but since

scuba diving equipment is a special type

of baggage only plan a can cover it

however you can have extra coverage to

the other plans to cover the scuba

diving equipment plan a is the most

expensive one isn’t it what’s the

difference between plans B and C one

difference is that if you have an

accident and have to stay in a hospital

while you are abroad

Plan B will cover the price of the plane

tickets for your family to visit you

Plan C doesn’t have this I see if I add

the extra coverage for the scuba diving

equipment to plan B or C would they be

more expensive than plan a Asst plan B

would be a little more expensive than

plan a but Plan C would be a little

cheaper okay by the way do you have a

plan is cheaper than Plan C yes we have

a plan D however plan D doesn’t cover

any refund of accommodation costs in the

event of your flight being delayed or

cancelled so we don’t recommend it I see

I agree that coverage is important I

don’t think I need the coverage for the

plane tickets for my family okay I’ll

take the other plan with the special

coverage added

which plan we’ll sign up for

a man is choosing a travel insurance

plan which plan will sign up for

what kind of trip is it this time the

main purpose is scuba diving as I’m

going to take my own equipment I’m

worried about it being stolen while I’m

traveling I see burglary insurances

included in all of our plans but since

scuba diving equipment is a special type

of baggage only plan a can cover it

however you can have extra coverage to

the other plans to cover the scuba

diving equipment plan a is the most

expensive one isn’t it what’s the

difference between plans B and C one

difference is that if you have an

accident and have to stay in a hospital

while you are abroad

Plan B will cover the price of the plane

tickets for your family to visit you

Plan C doesn’t have this I see if I add

the extra coverage for the scuba diving

equipment to plan B or C would they be

more expensive than plan a Asst plan B

would be a little more expensive than

plan a but Plan C would be a little

cheaper okay by the way do you have a

plan is cheaper than Plan C yes we have

a plan D however plan D doesn’t cover

any refund of accommodation costs in the

event of your flight being delayed or

cancelled so we don’t recommend it I see

I agree that coverage is important I

don’t think I need the coverage for the

plane tickets for my family okay I’ll

take the other plan with the special

coverage added

a woman is reporting to her boss about

the results of a questionnaire which

graph best represents the answers of the

branch B employees last week we asked

200 employees to answer a questionnaire

about their fitness habits they were

asked about how many hours they exercise

each week and this is a result did you

tally up the results of branch a and B

separately yes we had four options less

than an hour

around one to two hours around three to

five hours and six hours or more ah the

most popular answer for both branches

was about one to two hours it looks like

they’re exercising about once a week

yes however the second most popular

option for branch a was about 3 to 5

hours and for branch B it was less than

an hour hmm not even 10 percent of

employees at branch B on said that they

exercised for more than 6 hours

that’s right so I was thinking about

hosting a casual sports event that

anyone can join that’s a good idea it’ll

give the employees a good chance to

interact with each other too I’ll leave

the organization to you all right I’ll

do my best

which graph best represents the answers

of the branch B employees

a woman is reporting to her boss about

the results of a questionnaire which

graph best represents the answers of the

branch B employees last week we asked

200 employees to answer a questionnaire

about their fitness habits they were

asked about how many hours they exercise

each week and this is a result did you

tally up the results of branch a and B

separately yes we had four options less

than an hour

around one to two hours around three to

five hours and six hours or more ah the

most popular answer for both branches

was about one to two hours it looks like

they’re exercising about once a week yes

however the second most popular option

for branch a was about 3 to 5 hours and

for branch B it was less than an hour

hmm not even 10 percent of employees at

branch B on said that they exercised for

more than 6 hours

that’s right so I was thinking about

host during a casual sports event that

anyone can join that’s a good idea it’ll

give the employees a good chance to

interact with each other too I’ll leave

the organization to you all right I’ll

do my best

a male student and a female student are

talking about volunteer activities which

activities are they planning to join I

heard that we’re going to do a volunteer

activity and write a report about it for

this class we can choose any activity

that were interested in can we what are

you going to do I haven’t decided yet

I’m interested in welfare and I want to

interact with others have you picked one

yet not yet I’m interested in an

environmental issue so so I’m looking

for an activity with a nature

conservation group like picking up

rubbish well that’s okay but I prefer

group activities to solo ones maybe an

activity where I can get some leadership

experience alright I know someone who’s

working with a group that is planting

trees with kids would that interest you

yeah that sounds perfect it would also

be a great opportunity to interact with

kids do you want to do it with me

maybe but I’d prefer to try something

related to welfare if at all possible

I’d like to help elderly or disabled

people Oh

my mother helps elderly neighbors with

their personal care would you like to

help over that yes I would

which activities are they planning to

join

a male student and a female student are

talking about volunteer activities which

activities are they planning to join I

heard that we’re going to do a volunteer

activity and write a report about it for

this class we can choose any activity

that we’re interested in can we what are

you going to do I haven’t decided yet

I’m interested in welfare and I want to

interact with others have you picked one

yet not yet I’m interested in the

environmental issues oh so I’m looking

for an activity with a nature

conservation group like picking up

rubbish well that’s okay but I prefer

group activities to solo ones maybe an

activity where I can get some leadership

experience alright I know someone who’s

working with a group that is planting

trees with kids would that interest you

yeah that sounds perfect it would also

be a great opportunity to interact with

kids do you want to do it with me maybe

but I’d prefer to try something related

to welfare if at all possible I’d like

to help elderly or disabled people Oh

my mother helps elderly neighbors with

their personal care would you like to

help over that yes I would

a supermarket manager is speaking to an

employee how are they going to arrange

the bread display our new cheese breads

aren’t selling very well are they no

maybe because they’re on a top shelf yes

maybe it’s too high for old people they

probably can’t even see them so how

about putting them on the middle shelf

that sounds good

the customers will see the cheese bread

when they first come into the store and

why don’t we put a red gloss on the

Shelf too so that everyone knows it’s a

new line alright that means that we’ll

have to move the class on somewhere else

top or bottom I think that we should put

the most popular item on the top shelf

as it will sell even if it isn’t easy to

spot that would be the French loaf then

and how about placing them in baskets so

that they stand out good idea let’s do

that so in that case the questions have

to be on the bottom shelf can you change

the display how does it look looks good

let’s see if this makes an effect on

this week sales

how are they going to arrange the bread

display

a supermarket manager is speaking to an

employee how are they going to arrange

the bread display our new cheese breads

aren’t selling very well are they no

maybe because they’re on a top shelf yes

maybe it’s too high for old people they

probably can’t even see them so how

about putting them on the middle shelf

that sounds good

the customers will see the cheese bread

when they first come into the store and

why don’t we put a red gloss on the

Shelf too so that everyone knows it’s a

new line all right

that means that we’ll have to move the

class on somewhere else

top or bottom I think that we should put

the most popular item on the top shelf

as it will sell even if it isn’t easy to

spot that would be the French loaf then

and how about placing them in baskets so

that they stand out good idea let’s do

that so in that case the croissants have

to be on the bottom shelf can you change

the display how does it look

looks good let’s see if this makes an

effect on this week sales

did you get it right I hope you learned

something from this quiz let us know if

you have any questions see you next time

want to speak real English from your

first lesson sign up for your free

lifetime account at English class

101.com hi everyone I’m Gabriella

how are your British English listening

skills in this video you’ll have a

chance to test them out with the quiz

first you’ll see an image and here a

question next comes a short dialogue

listen carefully and see if you can

answer correctly will show you the

answer at the end are you ready

a man and a woman are talking about

banks which Bank is the woman going to

choose I’m thinking about opening a new

bank account because I’m starting a

part-time job which bank do you think is

good well it would depend on what you’re

looking for for example both Bank a and

Bank B have many branches and cash

machines so you might find it more

convenient to do transactions with them

but Bank a will charge me every time I

use their cash machine Bank B will allow

me to use their cash machine at no

charge during the day on weekdays I see

talking about cash machine fees Bank C

is always free of charge although they

don’t have that many machines alright

but I don’t like the fact that they

don’t have many cash machines Oh Bank D

is the best when it comes to high

interest rates are they but I’m planning

to use this bank account purely for the

money I’m making from the part-time job

so I’m not planning to put a lot of

money in it then you should choose the

bank with a lot of cash machines and low

charges okay thanks for your advice

which bank is the woman going to choose

a man and a woman are talking about

banks which Bank is the woman going to

choose I’m thinking about opening a new

bank account because I’m starting a

part-time job which bank do you think is

good well it would depend on what you’re

looking for for example both Bank a and

Bank B have many branches and cash

machines so you might find it more

convenient to do transactions with them

but Bank a will charge me every time I

use their cash machine Bank B will allow

me to use their cash machine at no

charge during the day on weekdays I see

talking about cash machine fees Bank C

is always free of charge although they

don’t have that many machines alright

but I don’t like the fact that they

don’t have many cash machines Oh Bank D

is the best when it comes to high

interest rates are they but I’m planning

to use this bank account purely for the

money I’m making from the part-time job

so I’m not planning to put a lot of

money in it then you should choose the

bank with a lot of cash machines and low

charges okay thanks for your advice a

man and the woman are planning their

sightseeing route in which order will

they walk around the town which route

should we take tomorrow I would love to

go to the museum the castle and the

observatory I want to buy some souvenirs

on the way to the museum is open from

8:00 or 6 and the castle is open from 9

till 4 then the observatory seems to be

open from 9:00 in the morning until 9 in

the evening the castle has a special

guided tour twice a day at noon and two

o’clock I want to join one of those I

think you need to book that tour in

advance can you check that on the

internet yeah oh the one that starts at

noon is already booked out would it be

okay to book the two o’clock tour sure

we can join that one after lunch then

where do we want to go first the museum

or the observatory I would love to see

the night view what if we stay in the

castle until four o’clock

and then go to the observatory after

dark good idea okay let’s have lunch at

the restaurant inside the museum then we

can go souvenir shopping before the

castle tour starts sure sounds like a

perfect plan

in which order will they walk around the

town

a man and the woman are planning their

sightseeing route in which order will

they walk around the town which route

should we take tomorrow I would love to

go to the Museum the castle and the

observatory I want to buy some souvenirs

on the way to the museum is open from 8

to 6 and the castle is open from 9 to 4

then the observatory seems to be open

from 9:00 in the morning until 9 in the

evening the castle has a special guided

tour twice a day at noon and two o’clock

I want to join one of those I think you

need to book that tour in advance can

you check that on the internet yeah oh

the one that starts at noon is already

booked out would it be okay to book the

two o’clock tour sure we can join that

one after lunch then where do we want to

go first the museum or the observatory I

would love to see the night view what if

we stay in the castle until four o’clock

and then go to the observatory after

dark good idea okay let’s have lunch at

the restaurant inside the museum then we

can go souvenir shopping before the

castle tour starts sure sounds like a

perfect plan a woman working for the

design division is talking with her

colleague from the R&D team choose the

correct product packages we would like

you to design packaging for our new

chocolate products we are planning a

dual product launch one is a sweet

chocolate containing 30 percent cacao

the other is a bittersweet one with 80

percent cacao I see so do we once the

30% and 80% lettering to stand out yes

maybe we can have them in the center of

the package or use different colors

alright for the sweet chocolates how

about using a red box with black letters

saying 30% and for the bittersweet one

we can use a black box with red letters

saying 80% right well how about using

gold letters for both I think that would

better show the luxurious image we’re

aiming for

good idea I think we should also frame

the letters with a white border to make

them clearer as for the layout design

would it be okay to say cacao on the

upper left then a picture of the

chocolate in the center and the cacao

percentage on the lower right yes and

please use a bigger font for the

percentage I would also like it to be

written using a different font style

from the product name and make sure to

make it bold got it we will send you an

email when the packages are ready when

do you need them by if possible can you

please make them by the end of this week

by the end of this week okay we will try

our best

choose the correct product packages

a woman working for the design division

is talking with her colleague from the

R&D team choose the correct product

packages we would like you to design

packaging for our new chocolate products

we are planning a dual product launch

one is a sweet chocolate containing 30%

cacao the other is a bittersweet one

with 80 percent cacao I see so do we

want the 30 percent and 80 percent

lettering to stand out yes maybe we can

have them in the center of the package

or use different colors all right for

the sweet chocolates how about using a

red box with black letters saying 30%

and for the bittersweet one we can use a

black box with red letters saying

80% right well how about using gold

letters for both I think that would

better show the luxurious image we’re

aiming for good idea I think we should

also frame the letters with a white

border to make them clearer as for the

layout design would it be okay to say

cacao on the upper left then a picture

of the chocolate in the center and the

cacao percentage on the lower right yes

and please use a bigger font for the

percentage I would also like it to be

written using a different font style

from the product name and make sure to

make it bold got it we will send you an

email when the packages are ready when

do you need them by if possible can you

please make them by the end of this week

by the end of this week okay we will try

our best coffee shop staff are talking

about their sales choose the graph that

they are looking at we had good sales

from December to February yes

the limited edition items works out very

well but I’m sorry that the new product

launched in March didn’t sell well and

ended up dragging down the sales for

that month we had slow sales in October

and March in general our sales were

steadily increasing but October sales

were the worst monthly sales in the

second half ah

you see we had a competitor open up

their coffee shop in this neighborhood

in October

and they lured away our customers in the

beginning I’m relieved to see that our

customers are coming back now looking at

the gender and age they serve our

customers shows that more than half of

our customers the women in their 20s and

30s this means that we will have to come

up with some new campaign ideas to keep

those customers coming back

besides our regular coffee products we

can try to offer more sidethis choices

yes but about 20% of our customers are

males in their 20s and 30s so we need to

think of services that will appeal to

them as well I see maybe a free Wi-Fi

service would be good for business men

maybe let’s think about it

choose the graph that they are looking

at

coffee shop staff are talking about

their sales choose the graph that they

are looking at we had good sales from

December to February yes

the limited edition items works out very

well but I’m sorry that the new product

launched in March didn’t sell well and

ended up dragging down the sales for

that month we had slow sales in October

and March in general our sales were

steadily increasing but October sales

were the worst monthly sales in the

second half ah you see we had a

competitor open up their coffee shop in

this neighborhood in October and they

lured away our customers in the

beginning I’m relieved to see that our

customers are coming back now looking at

the gender and age they serve our

customers shows that more than half of

our customers the women in their 20s and

30s this means that we will have to come

up with some new campaign ideas to keep

those customers coming back besides our

regular coffee products we can try to

offer more sidethis choices yes but

about 20% of our customers are males in

their 20s and 30s so we need to think of

services that will appeal to them as

well I see maybe a free Wi-Fi service

would be good for business men maybe

let’s think about it a man is making a

complaint about products he bought

online

what is he going to exchange yes this is

the customer service line excuse me I

just have my shopping delivered but this

is not what I ordered

we are sorry what exactly is wrong I

ordered a jacket with free buttons but

the one I received only has two buttons

I see that must be the wrong design we

are terribly sorry about that and we’ll

exchange it right away please return it

to us in the original packing and use

the returns label that was included okay

also this sure looks different from the

one I saw on your website this is not

what I expected so I want to return it

as well what is different I thought it

was a t-shirt without a collar but it

turned out to be a polo shirt with a

collar

I see have you already cut the price tag

off yes I have but this is not really

what it appeared to be on the picture

can I still return it sir we do have

this shirt both with and without the

collar our data shows that you selected

the shirt with the collar really then I

must have clicked the wrong item we can

exchange a product as long as the tag is

attached but it’s difficult to do so if

the tag has already been cut off I see

then can you just exchange the jacket

please of course again we are sorry

about the inconvenience

what is he going to exchange

a man is making a complaint about

products he bought online what is he

going to exchange

yes this is the customer service line

excuse me I just have my shopping

delivered but this is not what I ordered

we are sorry what exactly is wrong

I ordered a jacket with free buttons but

the one I received only has two buttons

I see that must be the wrong design we

are terribly sorry about that and we’ll

exchange it right away please return it

to us in the original packing and used a

returns label that was included okay

also this sure looks different from the

one I saw on your website this is not

what I expected so I want to return it

as well what is different I thought it

was a t-shirt without a collar but it

turned out to be a polo shirt with a

collar I see

have you already cut the price tag off

yes I have but this is not really what

it appeared to be on the picture can I

still return it sir we do have this

shirt both with and without the collar

our data shows that you selected the

shirt with the color really then I must

have clicked the wrong item we can

exchange a product as long as the tag is

attached but it’s difficult to do so if

the tag has already been cut off I see

then can you just exchange the jacket

please of course again we are sorry

about the inconvenience did you get it

right I hope you learned something from

this quiz let us know if you have any

questions see you next time

you

you