English Conversational Phrases Making ComplaintsHave you ever complained
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english dialogues
making complaints mr smith comes to the
front desk of the hotel
in requests for staying more but not
willing to pay
try to understand the approach of the
front desk
agent to handle an angry guest
good morning sir may i help you
actually i just got the news that my
flight will arrive at 4
30 pm but it is supposed to come at 10
am
i am 60 years old as you can see so it
will be so
difficult for me to wait at the airport
for such a long time
i want to occupy your room in the
afternoon
sir you are lucky as we don’t have any
booking
of that room till afternoon
but sir as you know 12 pm is our last
checkout time and if you like to stay
more then you have to pay for that
what what the hell are you talking about
why do i have to pay sir
it is the rule sir you will be happy to
hear that you will not have to pay
full day room rent
if you stay till afternoon then you will
be charged only 50 percent
of the room rent hey man
don’t you know i have settled my account
already
yes sir but but what
listen hey listen to me
i will not pay a single cent for four
hours are you deaf
i will not pay any more is that clear to
you
sir i really understand your problem
but i am afraid i have nothing i can do
12 pm is our last checkout time and if
you want to stay more
you have to pay that is the rule we have
for
all of our guests i have been staying in
this hotel for three days
your service is so poor i will complain
about you
we are very sorry sir okay
i can do one favor for you
what sir after
12 you can leave your baggage with us
and enjoy our lobby
and you will not be charged anything
damn it man you people are mad
listen to me clearly
i know how hard it is to earn money i
will not
pay anymore for three to four
hours sir you can really enjoy
your time in our lobby for the rest of
your stay
no never i like to sleep in my room till
3 pm
and i will never pay anymore
then sir please be seated in our lobby
please
i’m calling our manager he’s the right
person to solve your problem
please be seated there our manager will
come
within five minutes okay
i’m waiting let him come to talk to me
thank you sir for your patience
complaining at a restaurant
at carmen’s bistro all is not going well
john complains to kevin the waiter
about his overdone steak tanya complains
that her fish is too rare
and that the music is too loud
how are you doing not very well
i ordered my steak medium rare and it’s
burnt to a crisp
i’m sorry about that i can ask our chef
to prepare
another one okay
please do that you bet
and how’s your fish ma’am it’s
very rare would you like me to have the
chef put it back in the oven
no i’ve lost my appetite for fish
i’d be happy to bring you something else
okay let me try the stuffed chicken
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breast
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how are you doing over here i was
wondering
if you could turn down the music loud
music and restaurants
is a pet peeve of mine sure
i’ll take care of that can i get you
another round of drinks
no we are all settled for now
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15 minutes later are you still working
on your meals
i’ll need a doggie bag
would you mind wrapping this up too
i’ll bring you some containers and you
can box up your leftovers
can i interest you in dessert
i’m stuffed could you please bring the
check
between a clerk and a client complaining
about a computer problem that was bought
in a store
good morning how can i help you
hi i’d like to make a complaint about a
defective laptop
i bought here last month
do you have your store receipt with you
yes i do here you go
there’s a one-year store warranty on
this computer
we’ll be able to take a look at it today
at no charge to you if we can’t find the
problem
we will exchange it for a new one
thank you i’d appreciate that
what seems to be the problem
i think it’s overheating it gets so hot
whenever i use it
that is strange for such a new computer
perhaps there’s something wrong with the
cooling fan
could i take a look sure
here it is everything looks okay on the
outside
could i ask a few questions
yes of course how long do you use it
before it overheats
it usually feels very hot after one or
two hours
when it overheats do you notice any loss
of function
does windows run slower
i have noticed that the touchpad becomes
less sensitive to my touch
actually what do you usually do
on the laptop i use it to check my
emails
and write articles for my blog
that shouldn’t cause it to overheat
the internal fan should be able to
handle that
can you tell me what’s wrong with it
then
there could be something wrong with one
of the components perhaps the battery
or the hard drive let me have a look
okay
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i’ve just finished running hardware
diagnostics on the laptop
everything looks fine the good news is
that the memory processor
bios main board and battery are all
working properly
doesn’t seem to be any damage or defects
with any of the hardware
so what could the problem be
that depends is the area where you use
the laptop exposed to direct sunlight or
heat
not at all i use it in the bedroom at
night
do you sit on the bed when using the
laptop
yes it’s usually on top of the covers on
my lap
why that’s probably why it’s overheating
the covers prevent the ventilation
system from working properly
the cloth blocks the bottom and side
vents
that makes sense so
if i don’t use the laptop on my bed will
it be okay
it should be perfectly fine
just remember wherever you use it to
allow
airflow freely through those vents
thank you i will
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dialogue with a client on a product
complaint good morning
can i help you i’d like to make a
complaint
about a bluetooth speaker that i bought
here last week
do you have the receipt yes i do
here you go
okay can you explain why this bluetooth
speaker doesn’t work well
it seems that this speaker doesn’t have
good quality
for example the bluetooth connection is
worse
than it claims and then the switch on
button can’t function
properly that’s strange
perhaps there’s something wrong with the
connection could i take a look
sure here it is
could i ask a few questions
yes of course how were you using the
speaker when you tried to connect to the
headphone
what kind of question is that
i understand your upset miss i’m just
trying to understand the problem
i’m afraid it’s not our policy to
replace the speaker because of glitches
i just connected it to the phone
according to instructions
i have two phones and all of them can’t
connect to the speaker
usually the bluetooth can’t connect
because the bluetooth speaker connects
to other devices
for this case you have two phones
maybe both of the bluetooth on your
phones
is on so that the speaker can’t detect
it
to overcome this you can turn off the
speaker and turn it on
again before that you must make sure
there is
only one bluetooth on
ok but what about the switch on button
that doesn’t work properly we are sorry
that you’ve had a problem with this
speaker
we’ll check the switch on button with
our technicians and get back to you
immediately okay that will work for me
but i think you also have to check the
connection too
of course i will make sure about the
connection too
could you leave your contact and address
we will contact you soon
sure here it is we’ll do our best
to get your speaker working as soon as
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possible
hey rio how’s your morning going so far
hey deara it’s fine until you came here
so what’s the problem this time
bingo there is one customer who
complains about this bluetooth speaker
what’s happened she claims this speaker
has a worse connection than it should be
and then the switch on button doesn’t
work properly
okay i’ll check it for a while
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it seems the wire in the speaker is
broken
it will affect the switch on button so i
will repair the wire
okay what about the connection
meanwhile for the connection you can
tell the customer to check if there is
another bluetooth connection
that connects to the speaker if it still
doesn’t give any effect
try to turn off and turn it on again
after a few minutes
i tried to explain to the customer but
she told me to check it again
and didn’t listen to me
so i don’t know how to explain this when
i see her again
of course you are confused but seeing
this speaker reminds me of another way
you can take the brochure on the table
between the two cabinets
oh what is this
this brochure contains pictures and
instructions on how to connect this
bluetooth speaker to the headphone
i make this for customers who are not
familiar with current technology
after they see the picture in the
brochure they can practice it directly
so they can immediately understand how
to use it without many questions coming
up
wow that’s a very good idea i will
remember this
thank you for the advice rio oh yeah
my pleasure
a faulty tv
good afternoon can i help you
i hope so i bought this television here
about three months ago but the sound and
picture quality
is awful the picture is always
flickering and there’s a dark line down
the left hand side
of the screen do you have an
outdoor antenna yes i do
have you tried adjusting the antenna
several times hmm
i’ll get our engineers to have a look at
it
a friend of mine bought the same model
here and had exactly the same problem
i want a refund i’m afraid it isn’t our
policy to give refund sir
i want to see the manager
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a bad holiday good morning
can i help you i’d like to make a
complaint about
my holiday in hawaii last week
i’m sorry to hear that what exactly was
the problem
first of all the bus taking us to the
hotel
broke down and we had to wait for over
two hours
in the sweltering heat before a
replacement
arrived then
when we got to the hotel we found our
room
hadn’t been cleaned
oh dear did you complain to the hotel
staff
of course but we were told all the
chambermaids were off duty
anyway that’s not all
the people in the room above sounded
like they were having
all night parties every night
i demanded another room but the
receptionist
told me the hotel was full
oh i see and
to cap it all the food in the hotel
restaurant
was awful
it was so bad we had to eat out all the
time
despite having paid for meals at the
price of our holiday i do
apologize i’d like to offer you
a 20 discount on the price
of one of our autumn breaks as a gesture
of goodwill
twenty percent discount you must be
joking i want to see the manager
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make a complaint about internet service
hello internet customer service
how may i direct your call
hi i want to register a complaint
regarding my internet service
i’m sorry to hear that what has been the
problem
my connection has been repeatedly
dropping out
and when it is connected the speeds are
very slow
let me check to see if there is a
reported issue with our network
in your area i need your client number
do you have it yes
my client number is three four five
six seven eight nine
thank you the system does not show any
maintenance
in your area so the problem must be on
my end
i can’t tell from here i’ll get a
technician to come to your house and
take a look
okay how soon can they come out
i can get someone out there between 8
a.m and 12 p.m tomorrow
will someone be at home at that time
yes i will be home okay
our technician will arrive sometime
between 8 am
and 12 pm tomorrow thank you
i’ll see them tomorrow making a
complaint
about the product good afternoon madam
can i help you yes
i’d like to see the manager please
well i’m afraid he is busy just now
have you got an appointment
no i haven’t i just want to make a
complaint
a complaint oh i see
well i’ll just call him
five minutes later
good afternoon madam i believe you wish
to make a complaint
yes i have a problem with this
iron i’m sorry to hear that
what is the trouble i’m afraid it’s
useless it doesn’t work
it doesn’t work no it doesn’t
work when i switch it on
it just makes a noise like
but it doesn’t get hot at all
well i am really very sorry about this
madam i do apologize
we’ll be happy to replace the iron for
you
i would rather receive a refund instead
okay we’ll give you a refund instead if
you prefer
thanks
making a complaint about a phone
hello i bought this cell phone last
month
but there seems to be a problem with the
screen
look it doesn’t work
oh dear you’re right i’m very sorry
about that
can i offer you a full refund or an
exchange
i’d like an exchange please
no problem do you have the receipt
no i don’t i lost it
i’m afraid i can’t help you without the
receipt
well that’s not good enough the phone
was very expensive and now i can’t
use it i understand that
but we do need the receipt i’m afraid
perhaps you can get it repaired
there’s a repair shop at the end of the
street
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restaurant complaints
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waiter
is everything all right sir
not exactly this steak is raw
i asked for it well done and it’s rather
cold
i do apologize sir would you like it
cooked a little more
please would you like something else
while you’re waiting
no thank you but tell them to hurry
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