English Conversational Phrases Making ComplaintsHave you ever complained

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english dialogues

making complaints mr smith comes to the

front desk of the hotel

in requests for staying more but not

willing to pay

try to understand the approach of the

front desk

agent to handle an angry guest

good morning sir may i help you

actually i just got the news that my

flight will arrive at 4

30 pm but it is supposed to come at 10

am

i am 60 years old as you can see so it

will be so

difficult for me to wait at the airport

for such a long time

i want to occupy your room in the

afternoon

sir you are lucky as we don’t have any

booking

of that room till afternoon

but sir as you know 12 pm is our last

checkout time and if you like to stay

more then you have to pay for that

what what the hell are you talking about

why do i have to pay sir

it is the rule sir you will be happy to

hear that you will not have to pay

full day room rent

if you stay till afternoon then you will

be charged only 50 percent

of the room rent hey man

don’t you know i have settled my account

already

yes sir but but what

listen hey listen to me

i will not pay a single cent for four

hours are you deaf

i will not pay any more is that clear to

you

sir i really understand your problem

but i am afraid i have nothing i can do

12 pm is our last checkout time and if

you want to stay more

you have to pay that is the rule we have

for

all of our guests i have been staying in

this hotel for three days

your service is so poor i will complain

about you

we are very sorry sir okay

i can do one favor for you

what sir after

12 you can leave your baggage with us

and enjoy our lobby

and you will not be charged anything

damn it man you people are mad

listen to me clearly

i know how hard it is to earn money i

will not

pay anymore for three to four

hours sir you can really enjoy

your time in our lobby for the rest of

your stay

no never i like to sleep in my room till

3 pm

and i will never pay anymore

then sir please be seated in our lobby

please

i’m calling our manager he’s the right

person to solve your problem

please be seated there our manager will

come

within five minutes okay

i’m waiting let him come to talk to me

thank you sir for your patience

complaining at a restaurant

at carmen’s bistro all is not going well

john complains to kevin the waiter

about his overdone steak tanya complains

that her fish is too rare

and that the music is too loud

how are you doing not very well

i ordered my steak medium rare and it’s

burnt to a crisp

i’m sorry about that i can ask our chef

to prepare

another one okay

please do that you bet

and how’s your fish ma’am it’s

very rare would you like me to have the

chef put it back in the oven

no i’ve lost my appetite for fish

i’d be happy to bring you something else

okay let me try the stuffed chicken

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breast

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how are you doing over here i was

wondering

if you could turn down the music loud

music and restaurants

is a pet peeve of mine sure

i’ll take care of that can i get you

another round of drinks

no we are all settled for now

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15 minutes later are you still working

on your meals

i’ll need a doggie bag

would you mind wrapping this up too

i’ll bring you some containers and you

can box up your leftovers

can i interest you in dessert

i’m stuffed could you please bring the

check

between a clerk and a client complaining

about a computer problem that was bought

in a store

good morning how can i help you

hi i’d like to make a complaint about a

defective laptop

i bought here last month

do you have your store receipt with you

yes i do here you go

there’s a one-year store warranty on

this computer

we’ll be able to take a look at it today

at no charge to you if we can’t find the

problem

we will exchange it for a new one

thank you i’d appreciate that

what seems to be the problem

i think it’s overheating it gets so hot

whenever i use it

that is strange for such a new computer

perhaps there’s something wrong with the

cooling fan

could i take a look sure

here it is everything looks okay on the

outside

could i ask a few questions

yes of course how long do you use it

before it overheats

it usually feels very hot after one or

two hours

when it overheats do you notice any loss

of function

does windows run slower

i have noticed that the touchpad becomes

less sensitive to my touch

actually what do you usually do

on the laptop i use it to check my

emails

and write articles for my blog

that shouldn’t cause it to overheat

the internal fan should be able to

handle that

can you tell me what’s wrong with it

then

there could be something wrong with one

of the components perhaps the battery

or the hard drive let me have a look

okay

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i’ve just finished running hardware

diagnostics on the laptop

everything looks fine the good news is

that the memory processor

bios main board and battery are all

working properly

doesn’t seem to be any damage or defects

with any of the hardware

so what could the problem be

that depends is the area where you use

the laptop exposed to direct sunlight or

heat

not at all i use it in the bedroom at

night

do you sit on the bed when using the

laptop

yes it’s usually on top of the covers on

my lap

why that’s probably why it’s overheating

the covers prevent the ventilation

system from working properly

the cloth blocks the bottom and side

vents

that makes sense so

if i don’t use the laptop on my bed will

it be okay

it should be perfectly fine

just remember wherever you use it to

allow

airflow freely through those vents

thank you i will

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dialogue with a client on a product

complaint good morning

can i help you i’d like to make a

complaint

about a bluetooth speaker that i bought

here last week

do you have the receipt yes i do

here you go

okay can you explain why this bluetooth

speaker doesn’t work well

it seems that this speaker doesn’t have

good quality

for example the bluetooth connection is

worse

than it claims and then the switch on

button can’t function

properly that’s strange

perhaps there’s something wrong with the

connection could i take a look

sure here it is

could i ask a few questions

yes of course how were you using the

speaker when you tried to connect to the

headphone

what kind of question is that

i understand your upset miss i’m just

trying to understand the problem

i’m afraid it’s not our policy to

replace the speaker because of glitches

i just connected it to the phone

according to instructions

i have two phones and all of them can’t

connect to the speaker

usually the bluetooth can’t connect

because the bluetooth speaker connects

to other devices

for this case you have two phones

maybe both of the bluetooth on your

phones

is on so that the speaker can’t detect

it

to overcome this you can turn off the

speaker and turn it on

again before that you must make sure

there is

only one bluetooth on

ok but what about the switch on button

that doesn’t work properly we are sorry

that you’ve had a problem with this

speaker

we’ll check the switch on button with

our technicians and get back to you

immediately okay that will work for me

but i think you also have to check the

connection too

of course i will make sure about the

connection too

could you leave your contact and address

we will contact you soon

sure here it is we’ll do our best

to get your speaker working as soon as

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possible

hey rio how’s your morning going so far

hey deara it’s fine until you came here

so what’s the problem this time

bingo there is one customer who

complains about this bluetooth speaker

what’s happened she claims this speaker

has a worse connection than it should be

and then the switch on button doesn’t

work properly

okay i’ll check it for a while

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it seems the wire in the speaker is

broken

it will affect the switch on button so i

will repair the wire

okay what about the connection

meanwhile for the connection you can

tell the customer to check if there is

another bluetooth connection

that connects to the speaker if it still

doesn’t give any effect

try to turn off and turn it on again

after a few minutes

i tried to explain to the customer but

she told me to check it again

and didn’t listen to me

so i don’t know how to explain this when

i see her again

of course you are confused but seeing

this speaker reminds me of another way

you can take the brochure on the table

between the two cabinets

oh what is this

this brochure contains pictures and

instructions on how to connect this

bluetooth speaker to the headphone

i make this for customers who are not

familiar with current technology

after they see the picture in the

brochure they can practice it directly

so they can immediately understand how

to use it without many questions coming

up

wow that’s a very good idea i will

remember this

thank you for the advice rio oh yeah

my pleasure

a faulty tv

good afternoon can i help you

i hope so i bought this television here

about three months ago but the sound and

picture quality

is awful the picture is always

flickering and there’s a dark line down

the left hand side

of the screen do you have an

outdoor antenna yes i do

have you tried adjusting the antenna

several times hmm

i’ll get our engineers to have a look at

it

a friend of mine bought the same model

here and had exactly the same problem

i want a refund i’m afraid it isn’t our

policy to give refund sir

i want to see the manager

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a bad holiday good morning

can i help you i’d like to make a

complaint about

my holiday in hawaii last week

i’m sorry to hear that what exactly was

the problem

first of all the bus taking us to the

hotel

broke down and we had to wait for over

two hours

in the sweltering heat before a

replacement

arrived then

when we got to the hotel we found our

room

hadn’t been cleaned

oh dear did you complain to the hotel

staff

of course but we were told all the

chambermaids were off duty

anyway that’s not all

the people in the room above sounded

like they were having

all night parties every night

i demanded another room but the

receptionist

told me the hotel was full

oh i see and

to cap it all the food in the hotel

restaurant

was awful

it was so bad we had to eat out all the

time

despite having paid for meals at the

price of our holiday i do

apologize i’d like to offer you

a 20 discount on the price

of one of our autumn breaks as a gesture

of goodwill

twenty percent discount you must be

joking i want to see the manager

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make a complaint about internet service

hello internet customer service

how may i direct your call

hi i want to register a complaint

regarding my internet service

i’m sorry to hear that what has been the

problem

my connection has been repeatedly

dropping out

and when it is connected the speeds are

very slow

let me check to see if there is a

reported issue with our network

in your area i need your client number

do you have it yes

my client number is three four five

six seven eight nine

thank you the system does not show any

maintenance

in your area so the problem must be on

my end

i can’t tell from here i’ll get a

technician to come to your house and

take a look

okay how soon can they come out

i can get someone out there between 8

a.m and 12 p.m tomorrow

will someone be at home at that time

yes i will be home okay

our technician will arrive sometime

between 8 am

and 12 pm tomorrow thank you

i’ll see them tomorrow making a

complaint

about the product good afternoon madam

can i help you yes

i’d like to see the manager please

well i’m afraid he is busy just now

have you got an appointment

no i haven’t i just want to make a

complaint

a complaint oh i see

well i’ll just call him

five minutes later

good afternoon madam i believe you wish

to make a complaint

yes i have a problem with this

iron i’m sorry to hear that

what is the trouble i’m afraid it’s

useless it doesn’t work

it doesn’t work no it doesn’t

work when i switch it on

it just makes a noise like

but it doesn’t get hot at all

well i am really very sorry about this

madam i do apologize

we’ll be happy to replace the iron for

you

i would rather receive a refund instead

okay we’ll give you a refund instead if

you prefer

thanks

making a complaint about a phone

hello i bought this cell phone last

month

but there seems to be a problem with the

screen

look it doesn’t work

oh dear you’re right i’m very sorry

about that

can i offer you a full refund or an

exchange

i’d like an exchange please

no problem do you have the receipt

no i don’t i lost it

i’m afraid i can’t help you without the

receipt

well that’s not good enough the phone

was very expensive and now i can’t

use it i understand that

but we do need the receipt i’m afraid

perhaps you can get it repaired

there’s a repair shop at the end of the

street

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restaurant complaints

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waiter

is everything all right sir

not exactly this steak is raw

i asked for it well done and it’s rather

cold

i do apologize sir would you like it

cooked a little more

please would you like something else

while you’re waiting

no thank you but tell them to hurry

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