Making a Complaint in English

how are your english listening skills

first you’ll see an image and hear a

question

next comes a short dialogue listen

carefully and see if you can answer

correctly we’ll show you the answer at

the end

a man is making a complaint about

products he bought online

what is he going to exchange

hello this is the customer service line

hello i just received a package from

your company but it is not what i

ordered

i’m sorry what exactly was wrong

i ordered a jacket with three buttons

but the one i got has only two

i see that must be a wrong model we are

terribly sorry about it

we will exchange that right away if you

just use the prepaid return

shipping label included in your package

to send it back

great also this shirt looks different

from the one i saw on your website

it’s not what i expected so i want to

return it as well

how is it different i thought it was a

t-shirt without a collar

but it turned out to be a polo shirt

with a collar

i see have you already cut the tag off

yes i have but this is really not what

is pictured on the website

can i still return it sir we do have

this shirt both with

and without the caller our data shows

that you chose the one with

it really then i must have clicked the

wrong item

we can exchange a product as long as the

tag is attached but it would be

difficult to do so if it is already cut

off

i see then can you just exchange the

jacket please

of course again we are sorry for the

inconvenience

what is he going to exchange

a man is making a complaint about

products he bought online

is he going to exchange hello this is

the customer service line

hello i just received a package from

your company but it is not what i

ordered

i’m sorry what exactly was wrong i

ordered a jacket with three buttons

but the one i got has only two i

see that must be a wrong model we are

terribly sorry about it

we will exchange that right away if you

just use the prepaid return shipping

label

included in your package to send it back

great also this shirt looks different

from the one i saw on your website

it’s not what i expected so i want to

return it as well

how is it different i thought it was a

t-shirt without a collar

but it turned out to be a polo shirt

with a collar

i see have you already cut the tag off

yes i have but this is really not what

is pictured on the website can i still

return it

sir we do have this shirt both with and

without the caller

our data shows that you chose the one

with it

really then i must have clicked the

wrong item

we can exchange a product as long as the

tag is attached

but it would be difficult to do so if it

is already cut

off i see then can you just

exchange the jacket please of course

again we are sorry for the inconvenience

did you get it right i hope you learned

something from this quiz

let us know if you have any questions

see you next time

you