Making a Complaint in English
how are your english listening skills
first you’ll see an image and hear a
question
next comes a short dialogue listen
carefully and see if you can answer
correctly we’ll show you the answer at
the end
a man is making a complaint about
products he bought online
what is he going to exchange
hello this is the customer service line
hello i just received a package from
your company but it is not what i
ordered
i’m sorry what exactly was wrong
i ordered a jacket with three buttons
but the one i got has only two
i see that must be a wrong model we are
terribly sorry about it
we will exchange that right away if you
just use the prepaid return
shipping label included in your package
to send it back
great also this shirt looks different
from the one i saw on your website
it’s not what i expected so i want to
return it as well
how is it different i thought it was a
t-shirt without a collar
but it turned out to be a polo shirt
with a collar
i see have you already cut the tag off
yes i have but this is really not what
is pictured on the website
can i still return it sir we do have
this shirt both with
and without the caller our data shows
that you chose the one with
it really then i must have clicked the
wrong item
we can exchange a product as long as the
tag is attached but it would be
difficult to do so if it is already cut
off
i see then can you just exchange the
jacket please
of course again we are sorry for the
inconvenience
what is he going to exchange
a man is making a complaint about
products he bought online
is he going to exchange hello this is
the customer service line
hello i just received a package from
your company but it is not what i
ordered
i’m sorry what exactly was wrong i
ordered a jacket with three buttons
but the one i got has only two i
see that must be a wrong model we are
terribly sorry about it
we will exchange that right away if you
just use the prepaid return shipping
label
included in your package to send it back
great also this shirt looks different
from the one i saw on your website
it’s not what i expected so i want to
return it as well
how is it different i thought it was a
t-shirt without a collar
but it turned out to be a polo shirt
with a collar
i see have you already cut the tag off
yes i have but this is really not what
is pictured on the website can i still
return it
sir we do have this shirt both with and
without the caller
our data shows that you chose the one
with it
really then i must have clicked the
wrong item
we can exchange a product as long as the
tag is attached
but it would be difficult to do so if it
is already cut
off i see then can you just
exchange the jacket please of course
again we are sorry for the inconvenience
did you get it right i hope you learned
something from this quiz
let us know if you have any questions
see you next time
you