1000 English Sentences for Business

[Music]

glad to meet you

may I introduce myself

my name is Lili I’m from China

this is Claire speaking

I’m the cells reps of the company

I’m Jackson press secretary I’m calling

from International Trade Center

how do you do I am in charge for the

cells in Beijing

this is our sales manager mr. Wang

may I introduce mr. Wong the director

let me introduce my colleagues to you

how do you think of Beijing

how long will you be staying here

I hope I’ll be able to show you around

here

are you going to visit other cities

besides Beijing

I will stay with you when you go

sightseeing

my secretary will give you a guided tour

tomorrow

you

I hope you will have time to go to the

Great Wall

you can give me a call

you

how can I get in touch with you

we’ll visit our company first tomorrow

they sent us several inquiries for

chinaware last year

mr. Brown inquired for 100 tons of

peanuts last month

he inquired about the possibility of

importing directly from China

they promised to inquire into the case

they inquired after your health this

morning

right now supply exceeds demand in the

market

we will receive new supplies of nuts in

a week

the article is in short supply now

what quantity can you supply

large quantities of food grain have

arrived

you

we have various selections of mobile

makes

the qualities of the product for

guaranteed

you

you can have a look at the brochure

this pusher gives you a detailed

introduction of our company and products

we’ll send a salesmen with some

demonstrations

I’m sure your interest in them

we offer excellent after cell service

when would be a convenient time for me

to call you back

I am not available now

I don’t trust the telephone promotion

we offer after cell services

we offer free repairing service within

the period

the repairing period is three months

you

please contact the service department if

you have any problems with the products

the service department locates on the

third floor

the telephone number of our after sale

service is

I can guarantee you there is no quality

problem with our products

I’m sorry to hear that you’re not

satisfied with our products

thanks for your suggestions

we’ll give you a reply tomorrow

if you are interested we will offer as

soon as possible

we put forward your consideration of an

offer for new products

could you tell something about your

price

we can offer you various kinds of

Chinese cotton piece Goods at attractive

prices

we are prepared to give you a quotation

based upon the prevailing international

market price

the price is quoted is from for 24 hours

only

you

we get another lower

our offer

I assure that our price is the most

favorable

according to the quantity of your order

the price could be negotiable

I hope you’ll have a second thought to

it

unfortunately we cannot accept your

offer for your prices are too high

I am amazed at the prices you have given

us

the prices are just not within striking

range

if your quantity is considerably large

we can offer you 3% off

the price of it is a little higher than

the market price

what is the fixed price for this article

we ask you to discount by 10% off the

list price

how much is the check price for this

item

please offer your discount price for

this article

I would like you to break the price down

as low as possible

you

we will accept the price reduction on 2%

as an introductory line

I’m glad we have come to an agreement on

price

finally we agreed on the contracts terms

we agree that the price is workable

we order 500 subs now

we’ll pay in cash in two weeks

you

shall I fill in an order list

your prize is suitable we accept it

we are delivering service for free

it must be delivered within 30 days

you

please tell us about your payment terms

our Terms of payment are by confirmed

irrevocable letter of credit by Draft at

site

we have not received an advise of Elsi

even today

please let us know the elsi number

our credit is valid until September 10th

we are prepared to accept payment by the

P at site

the only way to do this business is to

affect payments by TT at the time of

bloating

to avoid having out funds tied up can we

make the payment by l-c after sight

I think we can make a payment for this

order by documentary collection

we would ask that you amend the LC

immediately to enable us to affect

shipment

we have to pay a higher price

it doesn’t pay to open and lc4 such a

small order

shipments in June and may involve

damaged by heat

I hope this will not involve you and in

your and conveniences

to airmail the parcel may involve a lot

of expenses

the supplied falls short of the demand

there is a great demand for vegetables

here

the product is much in demand in this

area

this will be sent to you on demand

now shall we go on to discuss the terms

of payment

please tell us about your collecting

terms

where you are usually terms of payment

our Terms of payments are by confirmed

irrevocable letter of credit by Draft at

site

please let us know the elsi number

our credit is valid until December 15th

I’ll put in the LC that Goods shall be

delivered 30 days upon your receipt of

LC

I’m glad we’re likely to conclude the

first transaction with you soon

we also pay by l-c for our imports

that’s the usual practice adopted

internationally

if you don’t open the LC in time you’ll

be responsible for any loss

I’d like to change some money

what money would you like to change

what’s the exchange rate of US dollars

against remember yen

I wonder what the selling rate is today

fill in your name on this check

you

the US dollar is convertible currency

you

please give me a receipt for the money I

am paying you

you

I want to change Japanese yen back into

pound sterling

you

this is my tax memo and my passport

he converted his francs to into dollars

I’d like to open an account here

we have the current account and fixed

account of different lengths

I decide to close

account in that Bank

the account shows that they have spend

more than they have received

this bank charges six percent interest

on all money borrowed from it

the interest rate for borrowing money

was raised from 6.5 percent to 7.5%

you’d better not withdraw the funds

before maturity date of the certificates

the insurance policy has matured

he was robbed shortly after he drew some

money from his account

they drew their savings out before they

went on holiday

when packing the red wine please be more

careful

you must pack in accordance with the

contract

for these items packed with cardboard is

enough

the weight of the boxes is light and the

expenses can also be saved

we’d need to concern about the

possibility of collision and squeezing

when the bottles are moved about

you

all the bottles are wrapped up with

polyethylene sheets in case of rain

all these boxes need shock proof

cardboard inside

I think the cartons are lack of thick

and sturdy

please get our company’s trademark

printed on the plastic bags

you

we could load once the manufacturer is

done

you

is the insurance company liable for this

kind of damage

after loading the goods onboard the ship

you must go to P ICC to have them in

short

you

don’t you think it is necessary to

ensure these goods with P ICC

if you desire us to ensure against

special risks an extra premium will have

to be charged

I’d like to have the insurance of the

goods and cost covered at 120 percent of

the invoice amount

we’ll have the goods in shirt as soon as

they are shipped

please cover FPA and WPA risks for my

goods

what insurance do you generally provide

how about the premium to be charged

what kind of insurance should my cargoes

take out

we demand that before delivering the

goods should be tested and inspected

shall we discuss the question of

inspection

it’s not easy to do the commodity

inspection

you

we only inspect the cargo which is to be

discharged here

you

the commodities which are judged

substandard after shall not be permitted

to be exported

the sample should meet the requirements

of the criteria

the method of ship inspection is

basically visual

how do we define the inspection rights

I’m afraid there may have been some

disputes over the results of the

inspection

where do you want to

do you want the goods to go by sea or by

air

how fast could we have this order if

they shipped by air

please make sure you mark the shipment

for careful handling

we will have to cancel if we would not

get that order soon

how would you like this order shipped

but as far as I know tramps are still

available

we request you to do everything possible

to ensure punctual shipments

Shipman should be at or before the end

of June 2003

please see to it that the goods are

shipped per piece selling

now we’d better have a brief talk about

the shipment

I think it would be safer to ship these

items and containers

it’s better to ship the larger size

items by sea

since the size of your order is large

how about shipping the goods by sea

the containers we provided can be opened

at both ends for loading at the same

time

the waterproof quality of this container

is reliable

if you could delivery a month in advance

we’ll be able to make it

you

we must make sure not only contact the

shipping company but the airline company

we are informed by the shipping company

that there have ships and filled tents

of this month

please contact with the shipping company

and guarantee the date of shipment

please indicate the consignor and the

consign ii of the contract

one of the earliest you can deliver

but next month be convenient

you

we hope you can deliver the goods by the

end of this month

I can’t promise but I’ll try our best

I think it’s possible

could you deliver the goods as soon as

possible

we hope you’ll deliver within two months

after the direct contract signing

if the goods have been delayed you must

grab the compensate

the data of delivering is still under

discussion

that’s the time we can guarantee you

you

the price includes the Commission

you

we grant you at 4% Commission

we give a very favorable Commission

the biggest the order the higher the

Commission

a 3% Commission is too low for us to

accept

you

we hope you can give some concession and

Commission

it doesn’t conform to international

trade practice not to allow a commission

the higher commission would mean is a

rising in price

we wonder whether you would increase our

companies by 3%

the quotation is subject to a 5%

Commission

we’ll ship our products in accordance

with the terms of the contract

stipulating

you can be assured that shipment will be

affected according to the contract

we are sure the contracts can be carried

out smoothly

both sides have the obligation to

execute the contract

any deviation from the contract will be

unfavorable

the buyers have the option of canceling

the contracts

we want to cancel the contract because

of your delay in delivering

generally speaking a contract cannot be

changed once it has been signed by both

sides

no sides should amend the contract

unilaterally without the other side

since the contract is about to expire

shall we suggest a new one

I hope to visit your Factory

you are welcome to visit our company

how far is it from the hotel to your

factory

how many departments do you have

how much is the depreciation cost of

machinery each year

can I have a look at the production line

do you have to update your products each

year

how long has your company been

established

how many employees do you have

who is in charge of workers fair

let me show you around the factory

this is our purchasing department

here’s the administration and management

the Quality Control Department locates

on the first floor

on your right hand is the packing

Department and our warehouse

we do both import and export business

the workshops are highly automatic

our staff works in the three eight-hour

shifts

we have just launched a new model

we have sales outlets throughout China

we’d like to order 1,000 boxes of toys

I’m afraid we can’t meet your demand

where your old customers please give us

some priority on supply

how many sets of this style do you

intend to order

our minimum quality of an order for this

toy is 300 boxes

we like to place an order of the

following items

I’m interested in your cups so I would

like to order of 500

we hope that this will be the first of

orders we placed with you

we’ll submit for the orders if this one

is completed to our satisfaction

I look forward to receiving your

acknowledgement as early as possible

you

what’s the time of delivering about our

order

it’s essential that the delivery should

be made before October

delivery before September is a necessary

condition of this order

please be attention that only air

freight can ensure prompt delivery

please send the goods by Express four we

need them urgently

your order is receiving our immediate

attention and you can rely on us to

deliver a schedule

you may expect delivery within 15 days

can’t you find some way to get around

your manufacturers for an early delivery

I hope you can give me a special

the duration for our request

I think the goods will reach you by the

end of September

the one which often comes to mind

recently is compensation trade

what I mean is you buy the machine for

us and we’ll give you the products as

compensation

both sides have expressed their interest

in the compensation trade

that’s what compensation trade is all

about

compensation trade is in fact a kind of

loan

both sides have come to a compensation

trade agreement after long negotiation

we do compensation trade in order to

import advanced equipment and technology

we’re very active in compensation trade

the compensation trade plays a very

important role in the international

trade

our competition trade products may be

delivered ahead of time

you

how would you like to be our agent

you

we’d like to introduce our products to

Japan

our experience with Japan markets is too

limited

we’re considering appointing an agent

for China

let me assure you that we will do our

best for you

we have confidence that this product

will get popularity among Japan

shall we go over the details

you have the experience we need

you have the best quality products

what terms of payment would you offer

buyers

you

we have no doubt we can do better this

year if you appoint us yourselves agent

you need a good agent

if we are appointed your agent it can

make your export viable

we will consider your proposal

I’d like to act the agent in your city

I propose to be your sales agent in this

area

we’d need a five-year contract

you will pay 65% of marketing costs

that’s more than I expected

we’re only your distributor and should

not be held liable

my company is pleased with the deal I’ve

been able to negotiate

you could have the good delivered on

consigns

this way we maintain continuous control

over our financial risk

the balance would be payable upon

receipt of the goods

now that we’ve settled on the price we

need to discuss the terms of payments

you’ll get a discount if you pay today

can we pay by cheque

the customary method of payment and

international trade is the letter of

credit

how can I open a letter of credit

we need you to use an irrevocable letter

of credit

you

I wonder if it is possible for me to

join your company

I want to introduce this produce to

Japanese

you

if you get the skill you can make it

yourself

you

are you suggesting you transfer the

skill rather than let me join your

company

what kind of transfer would you suggest

it is easier and more convenient for us

the right to manufacturers does

include the skill requested to produce

it correctly

how about my selling to brand to you

we’ll provide you with the full

information about making the product

we’ll send some specialists to train

your staff

I’m very pleased that my firm

but were awarded this contract

I suggest that we use local building

equipment and materials

we intend to use local labor

we’d like to reserve the right to engage

foreign firms as well

the handing over of construction site

will be done on time

you’ve chosen a competent engineer

he will represent the customer on the

site to decide all technical matters

we’ll be in strict accordance with the

contract stipulations to the letter

we intend to establish business

relations with you

we’ll engage to provide the needed

capital

you

you undertake to provide local building

materials and equipment in time

recommend best local civil engineering

firm as subcontractors to help in the

work

you

otherwise we won’t be able to complete

the construction on time

I can see we are behind schedule with

the work

I’m afraid the firm recommended by you

cannot cope with the problem

it’s obvious that the firm is incapable

of meeting the contract date

if so we agreed to engage another

subcontractor

I can only hope that the firm will not

let you down

the rates for civil works have gone up

lately

the contract provides for unforeseen

expenses like this

what type of joint venture do you have

in mind

we’d like an equity joint Center

each of the two firms will invest a

certain portion of the capital

we share profits of losses and

proportion to our respective

contributions

are there any regulations on the form

proportion of investment

what percentage do you intend to invest

doesn’t the Chinese side always want to

share a bigger portion

we’d like to contribute 30% to 40% of

the total capital

I agree in principle too rough

proportion of capital contribution

now let’s proceed to the scale of

production

it’s necessary that you send some

specialist here

can you give me an indication of the

number of specialists required and their

specialties

how long will they stay here

the chief engineer may have to stay

until after completion of the

construction

you

the other two engineers should arrive

before the equipment reaches here

with a reamer ation be on the same level

as our last contract

I suppose leave of absence applies only

to experts who stay here over a year

the chief engineer has made the

condition

I hope the living quarters for the

experts are well furnished

everything will be provided according to

the contract terms

I’m here for the detailed information

about participation in the tender

you can get a set of tinder documents at

our business department downstairs

as you know it’s our line of business to

participate in tenders

we’re interested in this project

you

we would like to know more about the

participation requirements

construction requirements are also given

in detail in the tender document

what guarantee do you require covering

our participation in the tender

as this is a large project in involving

a large amount of capital

you

we require a letter of guarantee from an

acceptable bank

it’s not binding to accept the lowest

bid

we have won the tender

you

we will construction project in Africa

I wonder if you’d like to be as a

subcontractor

are you suggesting transfer of

Technology instead of supplying the

equipment

which form of transfer do you think will

suit us better

I suppose buying technical know-how is

better than the right to use inventions

in short all the production secrets are

revealed

and what about the right to use

inventions

the right to manufacture doesn’t include

the knowledge required to make a product

correctly

here’s the specimen of our agreement for

the transfer of know-how

when the when must the bidders submit

their bids

when and where shall the tender document

be sent

is your tinder opening public

you

when was the bidders submit their bids

we want to know something about the bid

opening procedures

I wish our bid would fully comply with

the requirements

could you tell me what should we do if

we send our bid

do we have to guarantee our

participation of the tender

I wonder if you would like to join me

for the tender

when can I get the relevant document

we are preparing to call for a bid for

this project

we’ll send the notice calling for a bid

on Thursday

the bidding provides all bidders and

equal opportunity

if you fail to furnish a bid bond before

the opening of tender your bids will not

be considered

please check the information you need

from our brochure

all bids should be opened in public at

the stipulated time

you

the award contract should be made to the

bidder who meets the appropriate

standard of capability

we’re pleased to inform you that the

contract has been awarded to you

the bidders should read carefully all

the provisions in the bid document

usually extensions of validity of bids

should not be required

the quality of our necessities is

excellent

the quality of this product is bad

this article is up to the standard

quality

we found the quality of goods as much

inferior to the samples

can you be sure that the goods supplied

are those of best quality

you see all our goods are of excellent

quality

our products are produced under rigid

quality controls

we request a guarantee of quality for a

period of one year on all goods you sell

we will put the quality marks on the

goods delivered

be sure to attach the quality inspection

certificate

here are 200 sets porcelain ware $12.50

per set

today we purchase 3000 copies of various

books total amount Canada 5000

we will place an order of soybeans for

8,000 tons with you

100 tons of paper roll quantity is too

small

since the production lags behind demand

we can only supply you with 15,000 dozen

we will ship the quantity of 500 pieces

high-class cotton cloth $1.50 per piece

how many sets would that be

could you give us an indication of the

qualities of each item you’re required

I think it is a large order

how about a full container load of 4,000

cartons

so far we have reached agreement on all

the clauses we have discussed

isn’t it about time to sign the contract

I suggest we check all the clauses one

by one to see if there is still anything

unclear

here are two originals of the contract

he is entitled to the counsel of the

contract

if you have any comment about the

clauses don’t hesitate to make

we’re prepared to reconsider amending

the contract

that’s the international practice we

can’t break it

you

would you please read the draft contract

and make your comments about the terms

we have agreed on all terms in the

contract shall we sign it now

may I help you

you

I’d like to see the president of your

company

do you have an employment please

I have an appointment at 3:00 p.m. at

his office

please wait a moment I’ll call his

office

would you like coffee or tea

he’s waiting for you at room 231 on the

second floor

this way please

do you mind waiting for a minute

send them up

is there anything I can do for you sir

can I see your cells manager now please

may I ask what you wish to see him about

you

what are your name in your company

please

we haven’t gotten an appointment

let me have a look as if he is available

sorry he is at the meeting now

do you mind coming at 9:00 tomorrow

morning

he’s afraid he cannot see you now

all right I’ll come again tomorrow

morning

you

would you like to go with us

expecting for your arriving sincerely

it’s on us tonight

you

which do you prefer Chinese food or

French food

maybe you’re glad to join us

how about a round of golf

do you want to go shopping

contact us if you are free

shall we visit the factory first okay

we invite you and your family to attend

the party tonight

thanks for your coming

welcome

thank you very much for your hospitality

I’m very glad to come to Beijing

it’s really a good time to stay with you

the meals you offered are good

thanks for your care during this time

thank you very much for your service

I appreciate your help

Beijing is my most favorite city

is this your first time to come to

Beijing

what do you think of Beijing

how many times do you come to China

it’s very pleasant in Beijing

it’s Chinese dishes satisfied to you

how about your flight

do you mind asking you a question

it’s the most favorable time you stay in

Beijing

how long will you stay here

the Chinese people are always

hospitality and kindness

do you have a room available

I haven’t booked before

I like a room with a bath

have you got a larger room with a better

view

can I open a safety deposit box

what’s the price of the room

I haven’t booked before

can I see the room first

what time can I check in

I need to register your name and your ID

number

you

how large is your party

do you have a reservation please

which do you prefer fast food or Alucard

please wait to be seated

smoking area or non-smoking area

how long should I wait

can you recommend your special

may I take your order

would you like some local food

enjoy yourself

I’m checking out

do you enjoy your stay here

good it’s like being at home

can you send up a bellboy

let’s go to the reception desk to check

out

my luggage has been moved lobby by the

bellboy

I have been here for one week

because I fetch my suitcase until 10:00

p.m.

I need to stay here one more night

do you accept credit card

can you arrange your meeting with your

boss

I’ve arranged for your luncheon meeting

with my boss

this is the schedule for Tuesday

please come along we can have a talk in

the conference room

please have a seat and make yourself

comfortable

this is my name card

you

I’ve been looking forward to seeing you

I’ve been looking forward to this

occasion

welcome to our company

I’m sorry I failed to meet you in the

airport

are there any flights on Tuesday

afternoon

please reserve me a first-class seat

smoking or non-smoking

what’s the check-in time please

is that the only direct flight that day

will you pay for by cash

I’ll pay for them by traveler’s checks

you pay for it separately or together

what time does it arrive

I need the receipt please

is there anything to declare

how many luggages do you have

could I have your tickets please

please show your passport

please put them in the box

please put your luggage on the scale

three pieces together

are they overweight

please tag it on your luggage

you

our luggage and passports have been

examined

I’m here for flight 514 returning to

Beijing

you

but the board shows there is a delay

you

how long of a delay is expected

you

so far it looks like we will be leaving

two hours late

I think you should stay in the airport

the delay is expected to

two hours

you

the flight departure could be announced

any minute

what seems to be the problem

actually I was thinking of trying

another airline

no need to hold my seat

I’m here for flight 513 to New York

I thought I heard the paging system

announced that it is canceled

would you like to try to book tomorrow’s

flight

I worked very hard so that I could leave

on today’s flight

are there any seats on another airline

if you would like to book with another

airline the line is right over there

you mean that line

there of about 200 people

it seems that everyone is anxious to get

to New York tonight

can you book me on tomorrow’s slides

you will receive a 50% discount as our

way of apologizing for the inconvenience

may I leave a message

is it possible to leave a message

would you like to leave any messages

you

will you please call me back

I’ll call again in one hour

please tell him I called and I’ll call

him again tomorrow

how can I get in touch with him

could you tell me where I can reach him

what’s the easiest way to contact him

could I call his mobile phone

you

would you please ask him to call me

today

could you tell him to call me as soon as

possible

could you just tell him David called

could you ask him to call me back

I would like to talk to mr. Lou

you

may I speak to mr. Johnson please

may I speak to your boss

I would like to talk to someone in

charge

I would like to talk to your chief

contact me by telephone

thank you very much for coming

I’d like to give you a detailed

introduction of the products

firstly let’s take a look at it

the new products are made in China

I’ll say something about the background

it works with electricity

the products are sued for 3 to 16 age

groups

let me operate it

the product is safe for children to play

with

it will be launched into markets next

month

the goods were severely damaged

it left us no other choice but ask a

claim on you

the quality of goods is unfit for humans

consumption

it’s only reasonable that you should

compensate us for the loss

we hope you will affect a settlement of

our claim on 1500 kilos short wait

you have to respect the findings of the

commodity inspection Bureau

you

you can’t be accepted the goods as they

differ from your standard

you

you should take responsibility for the

excessive freight

the produce is far below the sample we

cannot use them

we can only accept if you will reduce

the price by 15%

you

if so we agreed to settle your claims

we understand your problem

we hope we can settle the issue with you

amicably

we’re preparing to meet your claim for

the 1500 kilos short wait

you have a reply and three days

you

we’ll send the sample back for it

reanalysis

you

we’ll compensate your loss if we’re

responsible for it

you

we propose to settle it on the basis of

a 50/50

you

we’ll compensate you if the amount you

claimed is not too high

you’ll have your money back if it is

confirmed the problem is caused by the

inferior quality

you

have you got any evidence

the testimony of the commodity

inspection bureau is absolutely reliable

though the complaint is true there may

be other factors in it

we shall make clear the reason of the

damage

we have to ask for a compensation to

cover the loss incurred

the result of the investigation said

that the damage was caused some time in

packing

that seems hard to believe how can that

be

you

I regret very much we can’t bear you to

file a claim on us

you

they concluded that the goods were up to

the export

the P ICC should pay responsibility for

the claim we can’t pay for it

I have something to talk to you

our clients are not satisfied with your

goods

the dinner we had today was terrible

we think the goods you produced are not

up to the standard

the toys you produced are not in

accordance with the contract

there’s something wrong with the control

the attendants are not friendly to the

guests

there’s no hot water available in the

room

the room is unclean

your products are without safe guarantee

please be assured that there is no

quality problem with our products

I promise you our price is the lowest

I apologize to you for our carelessness

I’m afraid we cannot accept your claim

I’m sorry it’s a misunderstanding

sorry it’s our responsibility

you

I’ll send a repairman up to you

you

we just prepare it in according with the

contract

let me do it for you

sorry to interrupt you for our

carelessness

you

I will repair it at once

I have said to the manager already

please show your purchase receipt

we’re investigating the reasons

please give us two days

you

will change the dinner for you now

we are ready to replace any damaged

items free of charge

it’s our mistakes we’ll take care of it

right away

I’ll pass on your complaint at once

as connected our service department

you

I promise that it will be okay in 20

minutes

we’ll make it clear

I assure you that it won’t happen again

it’s our fault you missing the flight

will compensate for it

you

we will find it out

it won’t disappoint you

the next shipment will be on time

you

we will make it a new Quality Assurance

plan

you

I’ll send over a replacement for you to

use instead of within two hours

please be assured that we can make it

you

we are confident that the future of our

long-term cooperation with you is bright

we’re looking forward to entering into

business relations with you

we’re considering expanding our trade

relationship with Asia

introducing the advanced technology is

helpful to improve our scientific and

technical level

look forward to reactivating our trade

relationship

we’d like to know the possibilities of

doing business with you

I hope a lot of business will be put

through between us

the London company and ours have done

business with each other for 15 years

we’ve made a good start in our business

with Singapore

it will be beneficial to both of us to

restore our business relationship

all goods purchased here can be

delivered free

if you buy a computer in our store we’ll

install and test it free

the installation is part of our free

service

if there something wrong with the

computer you could go to any of our

service

you

if it doesn’t work properly you may

bring it back within a week

please give us a call if you need any

help

we are responsible for all repairing

services

this is your warranty certificate please

keep it

the warranty will expire in one year

we have many serving branches all over

China

I’m afraid we are out of them now

I’m sorry this kind of milk is out of

stock

it’s not available today

we fold out of that kind

I’m afraid we don’t have any on hand

we are substituting this size

we don’t have any in stock

I’m sorry we’re running short of the

dress

you may get a supply tomorrow

we’ll be glad to let you know by phone

as soon as it arrives

if there is a dispute it shall be the

first settled through a negotiation

the best way to settle dispute between

the disputing parties is a friendly

negotiation

if negotiation fails it shall be settled

by conciliation

most of the cases can be settled through

conciliation

you

conciliation can be conduced either

face-to-face or by correspondence

the first step in conciliation is to

find out what the problem is and what

the liabilities are

if both negotiation and consolation fail

it will be submitted for arbitration

the conciliation can be taken place at

any time before the an arbitration award

is made

the arbitrator will review all the facts

of the case

you

international arbitration can settle

different types of disputes

must the arbitration be conducted in

China

you

the arbitration can be conducted either

in China or in other countries

what kinds of disputes do you usually

handle

it’s the cost of arbitration in China

very high

if one party doesn’t follow the decision

and award

I’d like to discuss the arbitration

clause with you

what are the advantages of using

arbitration

you

the process of arbitration may be

simpler and faster than court procedures

an arbitration award can be enforced in

China through legal procedures

arbitration is supervised by the courts

you

[Music]

what is the exhibition about

you

which items will be displayed in this

exposition

you

could you please tell me the name of the

Exhibition Center

you

where is the exhibition hall

what facilities are there in the

exhibition halls

these exhibition hall can hold 100

standard booth

are their business suits in the

exhibition center

you

is there a venue for holding opening

ceremonies in this exhibition center

excuse me where can I unload the cargo

what’s the total area of your exhibition

halls

you

would you please help me with the making

some print products

our walkie-talkies allowed to be used in

the exhibition centre

is there a simultaneous interpretation

system available

you

how about your fire prevention system in

the Exhibition Centre

you

is audio equipment available for the

outdoor square

you

may I use this outdoor advertising

display screen

it’s very broadcasting system in the

exhibition halls

how about the cellphone signal in the

exhibition center

is your exhibition centers safe at night

you

is there any computer network equipment

in the exhibition center

you

what documents are we supposed to offer

before the exhibition

I’m planning to hold an exhibition in

your Center

you

could you tell me how to find in an

agreement

how should the procedure of rinsing be

handled in your Center

you

I want to know something about the

exhibition centers conference facilities

what services are you supposed to

provide us during the exposition

we’ll send you a letter of confirmation

after receiving your application

you

please apply to the business department

10 months before your scheduled

exhibition

you

could you give us a brief introduction

of your Exposition Center

our Exhibition Center can hold various

domestic and international meetings

I’ll show you around our showroom

let me explain all the items here

this is the catalogue of our company

are you interested in seeing the

peculiar things first

I want to see everything

let’s begin our visit on the right side

it has just come out

you

can you demonstrate it for me

this is still at the experimental stage

did you enjoy visiting our showroom

you

welcome to Newbridge company please have

a seat

may I have your name

I have an appointment with mr. Jha at

one o’clock

he is expecting you

I’ll tell him you’re here

mr. Wong will see you now

I phoned him I’d try to come today

will it take long

mr. Wang suggested I contact you

I hope I can be of some help

you

I’ll invite you to go on an excursion

this Saturday

are there any interesting places to see

in the cities

that’s great

any good suggestions

let’s give our mind a relaxation

I’d like to accompany with you on the

excursion

you

what about the route tomorrow

you

are there any good museums in the city

you

we’ll climb the mountain in the morning

if time is permitted we can have a boat

ride

you

this is the oversee operator

you

I’ll get the oversee operator for you

you

I’d like to call to Beijing

is this a person to person or

station-to-station

you

what number are you calling

how long will it take to get through to

Beijing

you

this is a collect call

who would you wish to talk to

I’m calling from New York

how would you like it build

you

are these computers used for data entry

or billing

we often end up with bad debts

you

each product indicated by different

color is numbered in a separate series

make sure you adjust the file drawers so

that the folders are held up right

a big part of your job will also be to

collect delinquent accounts

what’s the total do on their account

did you see the invoice to the toy

factory

will these files be part of my work

how do you collect the money

let’s get all the statements out

thanks for everything you’ve done for me

thank you for your advice

I’d appreciate what you’ve done for me

you

it’s a very kind of you to help me with

my luggage

you

I do appreciate your timely help

I’m extremely grateful to you

I’m much obliged to you for your

patience explanation

I really can’t thank you enough

your most understanding

it’s the most thoughtful of you

anytime

not at all

don’t mention it

no bother at all

it’s my pleasure

delighted to have been of some service

that’s what I’m here for

at your service

it was a pleasure to help you

you would have done the same at my

position I’m sure

I’m sorry I didn’t understand you

would you please speak loudly

I beg your pardon

I’m sorry I can’t because that would be

against our company regulation

I’m sorry we’ll refund you

sorry that can’t be helped

we’re sorry to have inconvenienced you

please don’t feel bad about it

I apologize for what I said just now

I hope you will pardon me for my

negligence

that’s okay

nevermind

it doesn’t matter

that’s quite all right

you

it’s really of no importance

there’s no reason to apologize for such

trifle thing

please don’t feel bad about it

please don’t worry about that

all repeated begin for you

you needn’t blame yourself for it

you can find advertisements everywhere

nowadays

advertising has a strong influence on

our life

advertising is important to companies

because it brings profits to them

every business depends on advertising to

attract and keep customers

advertising technique determines the

success of an advertisement

we make different commercials for each

market

there is no doubt that many people abuse

advertising

you

Advertiser must know who are their

potential customers

for the advertisers each of the media

has its advantages and disadvantages

advertisement on TV is enormous ly

expensive

you

your prices are higher than those we

have got from elsewhere

the pricey offer is fairly reasonable

with those in the international market

our products are of high quality and the

prices are favorable

if your order is large enough we’re

ready to reduce our price

you

I suggest we meet each other halfway

you mean you want to reduce 10%

how can you expect me to make a

reduction to that extent

this is our lowest price we can’t do

more reduction

you

I don’t think you got such favorable

prices from anywhere else

we shall grant a special discount of 5%

you

do you accept order by phone

yes what would you like

do you have the mobile phone in your TV

advertisement

you

I’d like to place an order for the dress

from page nine catalog

what’s the code number for the product

what are your name and address

how can I pay for the goods

you

you can pay by credit card

when will it be delivered

we’ll inform you by phone call in two

weeks

this is the English studying club

I’m sorry I’m busy right now

I refuse the telephone sells

we have a free experiencing lesson

tomorrow we hope you can come

sorry for taking up your time

when can I call you back

I’m not interested in your plan

we believe that our courses will be

suitable for your study

would you be convenient to send me a

brochure of the product

that would be fine

long forging hotel reception how can I

help you

operator may I help you

good afternoon international service

who are you calling

this is mr. Jackson’s office

whom do you wish to speak to

it’s really nice to hear from you

did you call me just now

I’m calling from Shanghai

could you call me again later

you

is there anything I can do for you

the line went dead

could you speak a little louder

would you please speak more slowly

you

your party is on the line

you

I’d like to make a long-distance call

I want to make a reverse charge call

you

do you mind calling again later

you

the line is busy

the line is clear now I’ll put you

through

would you mind trying 32:24 me again

will you please connect me with mr. Lin

I’d like to speak to your manager

I need to make an appointment with your

manager

would it be possible for him to see me

now

would you please make me through miss

mr. Smith

could you leave a message for him

tell him to call me back when he returns

so you know where I can reach him

what time will he be back

you

[Music]

you can call him 20 minutes later

mr. Smith is engaged now

you

would you like to leave a message for

him

I’m sorry he is speaking on another line

he is at the meeting now

could you leave your name and address

I’ll tell him to call you back while he

is free

you

you must style the wrong number

can I get back to you later

he is available now I’ll switch you over

you

excuse me could you tell me where the

sports good center is

can you direct me to the cashier

you

can you tell me where I can find some

baby’s diapers

I’m looking for the vacuum cleaner can

you tell me where it is

you

by the way where can i buy the shoes

the exhibition is being held on the

third floor

you will find them on the shelf over

there

go straight ahead and you’ll walk into

it

you

take the escalator to the second floor

the loss is found is at the front desk

do you want us to use our freight

forwarding agent

we can deliver that half to your agent

tomorrow morning

you

I’m not sure what the shipping schedule

will be for the sea Freight

we’re not in a big rush for the second

half of the order

I’ll let you know the shipping details

later

and I’ll send you the shipping documents

by DHL as soon as I get them

we’re offering a special promotion price

on a few of the items

then we offer quantity discounts for

larger orders

you

that price is good on any size order

I can fax or email that information to

you this afternoon

can you introduce the kinds of accounts

available here

you

we have checking account and savings

account

you

how much do you want to deposit

savings accounts are an interest

you

checks issued must be payable to wear a

special person only

the interest rate at present is very low

you

you should use a withdrawal slip when

you take money out of your account

each check is printed with your name and

account number

if your checks are lost or stolen please

inform the bank immediately

the interest is added to your account

every year

let’s call the meeting to order

ladies and gentlemen I think we should

begin

you’ve all looked at the reports given

to you a few days ago

our sales manager has laid out the

points of the meeting in details

let me bring your attention to what I

see as the main issue

today we have asked an expert to come

he may arrive late because of the

traffic jam

let’s wait for a moment

I’d like you to take the floor after Wan

Jia’s talked about last week cells

now let’s get down to the details

you

there are two main issues here

I agree completely

I agree 100%

good idea

that’s true

I think you’re right

you

I couldn’t agree more

of course not

that’s ridiculous

I disagree

does everyone support him on this

is everyone in agreement on this

I’m completely on your side

the company is fully behind him

I suppose you’re right

I see your point but

I’m afraid I can’t accept that

I’m sorry but I have doubts about this

I appreciate your view but

that’s very interesting but it’s hard to

accept

you

let me give a scenario

let me let out a few opinions

please put forth some approaches

can you explain that again in more

detail

I think this plan is the best

alternative

I think that the first is the best of

the two

gyah plans can get more profits

Chea is much better for the company’s

point of view

ye plan will cause a lot of problems

II does have some advantages however

there is no doubt that gia is a better

choice

you

let me take a minute to sum up the point

of the meeting

do you all agree with that

you

does anyone have anything to add

if you don’t have anything else to add

let’s call the meeting to an end

okay then I think we can end the meeting

now

let’s get back to the steam today

I think you’re all support the result

please be attention to the next meeting

you

who is unclear about it just come to my

office

then just go back to your seats

I’ve heard many excellent things about

your company

I am very optimistic about the market

opportunities in China

based on our initial market research the

findings are very positive

I have witnessed firsthand its

phenomenal growth

our target market is large corporations

and government agencies

they have the most need for our

computers

this is our most recently developed

product

this product is doing very well in

foreign countries

our product is competitive in the

international market

you

the distinction of our product is its

lightweight

you

I’m checking out

do you enjoy your stay here

good it’s like being at home

can you send a bellboy

you

let’s go to the reception desk to check

out

my luggage has been moved to the lobby

by the bellboy

I’ve been here for one week

could I fetch my suitcase until 10:00

p.m.

I need to stay here one more night

do you accept a credit card

you

tickets please

please put your bags on the scale

can I carry this satchel

this is the boarding pass

I have three pieces of baggage to

check-in

you

here is your baggage check

here it is boarding pass

please attach this claim tag

you

please have a seat in the hall

you

I want a seat near the window