Making a Hotel Reservation by Phone English hotel conversation

good morning oh and in case i don’t see

you

good afternoon good evening and good

night

[Laughter]

good afternoon san felice hotel may i

help you yes i’d like to book a room

please

certainly when for madam march the 23rd

how long will you be staying three

nights

what kind of room would you like madam

uh

double with bath i’d appreciate it if

you could give me a room with the view

over the lake

certainly madam i’ll just check what we

have available

yes we have a room on the fourth floor

with a really splendid view

fine how much is the charge per night

would you like breakfast no thanks

it’s 84 euro per night excluding vat

that’s fine who’s the booking for please

madam

mr and mrs reiffield that’s r y

e f i e l d

okay let me make sure i got that mr and

mrs

ryfield double with bath for march the

23rd

24th and 25th is that correct

yes it is thank you

let me give you your confirmation number

it’s seven five

seven six three eight five i’ll repeat

that

seven five seven six three eight five

thank you for choosing san felicia hotel

and have a nice day

goodbye goodbye

exercise choose the correct answer

mrs ryfield wants to cancel a

reservation

book a room check out

how long does she plan to stay at hotel

a night two nights three nights

a week

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what kind of room does she request to

stay in a double room with bath

a single room with bath a double room

without bath

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how much is the room rate 94 euros per

night

84 euros per night 74 euros per

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night

the price doesn’t include vat includes

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vat

breakfast is included in the price yes

it is no it isn’t

[Music]

mrs ryfield will be staying alone

with her children with her husband

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in case i don’t see you good afternoon

[Music]