Business English English Dialogues at Work

[Music]

reporting work dialog one

excuse me may I come in yes please mr.

John this is the project plan you asked

me to make okay you did it rapidly thank

you could you introduce me the main

parts of the plan of course the plan

includes three parts the first part is

the background of the project the second

part is the steps and the last part is

the expected result good I got the main

points of it do you have any suggestions

after I read it in detail I will tell

you my opinion okay I will alter it

according to your opinion please wait

for my call

[Music]

dialogue to

mr. Paul do you have time now yes do you

remember the agent we met last time sure

what’s wrong we had a long meeting this

Monday he has agreed to the items of the

draft agreements we apply that’s good

the agent does he seem reliable to you

yes I think so he’s got a lot of

experience okay when is your next

meeting with him we’re meeting him this

Wednesday just to sort out some final

details fine let me know what happens of

course make everything clearly and then

we will decide the time of the signing

ceremony I see

accepting assigns work dialogue one

good morning this is the first day for

you to work here

I hope you’ll like your job good morning

miss Lucy I’m a newcomer and I’ve got a

lot need learn from you you’ll spend

most of this week to be familiar with

all the work in the office would you

please tell me what is the particular

work to me the main duty is to keep the

file in order is there anything else I

should do yes you are responsible for

answering the calls then transferring or

taking messages okay if you have any

questions you can ask me at any time

[Music]

dialogue -

Linda I have something important to

discuss with you what’s up do you know

we will have products analyzing meeting

tomorrow yes I know

Mary is making preparations for that

don’t bring it up

Mary is too careless to arrange someone

to take minutes do you have any idea you

need to leave your job at hand you will

take meeting minutes tomorrow which is

the top priority okay what need i

prepare nothing special I advise you to

bring the recorder pen in case of

emergencies

being praised

[Music]

dialogue 1

Jacque you really did a good job this

time you flatter me it was really a

challenge to me but you did it and did

it well thank you for saying so your

project made much profit for the company

if not having the support from you I

couldn’t have got the achievement the

board decided to give you a bonus I

would appreciate that dialogue too

mr. Smith how about your visit my visit

has proved to be a fruitful one great I

think half of the credit should go to

you you are exaggerating you work with

high efficiency never did I expect you

to finish it in such a short time I’m

really glad to hear these I will

recommend you as the office director I

will treasure the opportunity I’m sure

you will do better than the current

director

explaining faults

[Music]

dialogue 1

Lucey how is the construction work of a

supermarket going I’m afraid there will

be a delay of two weeks what’s holding

things up the supplier didn’t provide

the construction materials we need on

time can I ask who is in charge of the

matter I’m sorry it’s my fault since

these things happen what have you done

to change the situation

I put an advertisement on the newspaper

and found a new supplier

when will it be handled next Monday

[Music]

dialog too

did anybody receive a printer last week

yes I got it and I signed the delivery

notes where is the delivery note in my

drawer don’t you know that’s the only

proof the Accounts Department has that

the goods were delivered I didn’t

realize I should have given it to them

as soon as it arrived I’m terribly sorry

you’ve had a searching high and low

ever since the invoice arrived the

trouble is that I don’t know anything

about these documents and I thought it

was just a receipt

making proposals dialogue one

excuse me manager what’s up Phillip I

have a proposal to increase our sales do

you have any particular plan we should

increase our expenditure on advertising

through advertisements we can make our

products well known to everyone I see

what you mean

the conditions at present make

worthwhile the expense of advertising so

I suggest allowing advertisement

department a subsidy of 10000 UN for

strengthening our publicity good idea

could you write down your proposal to a

report sure dialogue to

in my opinion we are going to have a

problem about the budget how is the

problem according to the factory it will

cost about 30 percent more than

initially projected it is said that we

underestimated the cost but if sales go

as well as they should that’s still well

within our profit margin what do you

mean in other word proceeds from the

sales of the first order will easily

cover the cost of the second order

I see we only need a budget increase for

the first order exactly we must report

it to the financial officer because all

budget decisions must be approved by him

asking for resignation dialogue one

excuse me may I come in yes please I’ve

made a tough decision mr. Phillip here

is my resignation

could you tell me why you made this

decision I’ve been trying but I don’t

think I’m up to this job are you certain

yes it is my decision after deep

consideration okay good luck thank you

[Music]

dialog -

mr. Paul I’m sorry to bring up my

resignation at this moment but I’ve

decided to study abroad which University

will you go the Cambridge University

that is a university with prestige and I

believe you will get a lot I think so it

is really a good chance for me

absolutely when will you leave I will go

in August because the new semester will

begin in September well before you leave

deliver your works to Jane yes I will

tell her how to do okay

applying for job transfer dialog one

may I come in mr. Brown all right come

in please

I want to talk with you about my job

what’s wrong I want to leave the

personnel department do you think I

could put in for a transfer which

department do you want marketing

department why do you want to do this

there is no room for the kinds of career

growth I would like to have I want my

work to be recognized and rewarded okay

I will think about it

[Music]

dialogue to

Paul I always like to get to the point

and I’m not going to beat around the

bush

yes please frankly speaking I’m not very

pleased with my job now

really why do you think like that I

found that the colleagues of mine were

not easy to work with and what I do seem

so boring have you been doing your best

yes

so I want to work somewhere else I mean

a different sort of job I think I

understand how you feel I’m glad you

told me I will try to fit you in

somewhere else

being fired

[Music]

dialogue 1

Betty could you come in I’d like to have

a word with you what’s up well it’s hard

to say but I’m sorry to tell you that

our company decided to fire you what

fire me concerning your work performance

during this year the board is not

satisfied with your work

attitude in what respect if you don’t

mind telling me your work attitude is

not active and the results seemed to be

frustrating could you give me another

chance

I’m sorry it’s all been decided dialogue

2

manager did you call me yes I’d like to

talk with you what’s the problem I’m

afraid you are the problem what do you

mean you are fired why your work doesn’t

meet the quality that we require for our

employees additionally you don’t work

well with the other employees if it is

that important to you I’ll make a point

of getting along with them it’s too late

we are downsizing our workforce I don’t

think that’s fair

asking for leave

[Music]

dialogue 1

excuse me manager I wonder if it is

possible for me to ask a half day off

tomorrow what’s the matter

I must have driving test tomorrow have

you passed the written exam yes I passed

it last month

well the driving test will be tomorrow

morning or afternoon it should be

tomorrow morning we will have a regular

meeting next morning I suppose you will

have to have that test so we will put

the meeting off - tomorrow afternoon try

not to be late all right thanks a lot

good luck dialog -

Susan do you have a minute yes what’s up

I had a call just now my mum is in

hospital I’d like to ask one week off to

take care of her I’m sorry to hear that

is that serious I don’t know the doctor

asked her to be in hospital and have

more checkups don’t worry it may be a

routine medical examination I hope so

I’m impatient to go back take it easy I

will arrange someone to take over your

job you are so considerate wish your

mother would get well soon

asking for annual leave dialogue one

Susan I like to apply for my vacation in

your opinion which period is available

you should feel the absence request

first and the personnel department will

notice you oh I see

have you got any idea where you would

like to go in your vacation I’m thinking

of taking a trip to your nun which is a

city I have always wanted to see yes it

is fantastic to get a break in this kind

of place

I went there last year how do you plan

for your vacation this year I haven’t

decided where to go maybe I will choose

Sonia you must like the beach yes I like

lying on a beach and being lazy this

seems attractive dialog too

I’d like to talk to you about my

vacation hunter I’m just going to draw

up the holiday rotation this year so go

ahead and tell me what you want well I’m

planning to have three weeks leave in

January and I want to use my vacation

days for this year going abroad I

suppose yes I want to go back to China

to see my parents why did you choose

January because we celebrate the Spring

Festival in January this year and it’s

our tradition to have a family reunion

then all right I’ll do my best to meet

your request that’s very kind of you

hunter thank you very much

no problem

asking for promotion dialog one

good morning Paul good morning anything

I can do for you I have been working as

an accountant assistant for a year I’d

like to ask for a chance of promotion

what’s in your mind

I suppose I could work as a staff

accountant in our company why do you

have this opinion in fact I have been

doing the job of accountant since last

April and I put everything in order okay

I will give you this chance

congratulations thanks a lot I will make

the best efforts dialog to

excuse me sir yes what’s wrong it is my

request for promotion which position

would you like to be I’d like to be a

project manager could you give me some

reasons in accordance with the rules of

our company if someone takes the

position of projects manager assistant

for three years and makes prominent

contribution he will be promoted to

project manager I have been as the

assistant for three years and the ex

theater project I take on has completed

successfully you are right

actually the Board of Directors have

discussed about your promotion your

application will be approved soon thank

you don’t mention it that is the result

of your effort congratulations

asking for pay raise

[Music]

dialogue 1

mr. Brown is it convenient for you to

talk with me yes come in and sit down I

wonder to know your opinion about my

work in these two years I have been

paying attention to your performance

since last year and I’m impressed you

have done a perfect job and your project

made much profit for the company based

on the annual evaluation should I ask

for a pay raise sure I will inform the

general manager about this with your

application

but I’ve already submitted it to the

personnel department okay I estimate

that your monthly gross salary will

increase by $1,000 that will be good

[Music]

dialogue to

manager it is my annual summing report

well have you attained permanent status

yes I attained permanent status last

month I wonder whether I will qualify

for a raise or not in accordance with

established practice the salary will be

raised about 30% after probational

employees get permanent status but I

didn’t find the race of my salary that

is the problem made by the personnel

department you should ask them I see I

appreciate your help that’s all right

you

asking for retroactive pay dialog one

manager I wonder why my salary is

deducted this month

I demand a retroactive pay because you

neglect your duty would you explain it

clearly a notice of criticism about your

department is circulated do you know yes

but it is not my responsibility but

everyone in your department should take

responsibility for that there are no

such regulations in the management rules

of our company we have the right to

decide the pay of our employees it’s

unfair you should protect the legal

rights and interests of the employees

the employees must submit to our

decision dialogue to

manager you promised to pay overtime but

we still haven’t got it due to the

influence of global economic recession

and productive depression of our coal

company our products don’t sell well it

has nothing to do with us you should

keep your promise I know it is not

reasonable to work overtime without

extra pay but in fact my salary has

remained the same for one year even when

our company was operating well but it’s

not proper to complain to the president

at this time I don’t want to be so

considerate if you don’t take it

seriously I shall resign please take

your time maybe things will change for

the better

I look forward to a reply as soon as

possible

inquiring about bonus dialogue one

Jessica do you have a moment yes what’s

on your mind I’d like to inquire about

my bonus this year please I’m a bit

upset about this year’s bonus I was

really expecting a little more are there

any problems with my work no it is

nothing related with your work our

company was negatively impact by the

financial crisis we’ve all had to cut

back will there be any improvement next

year I’m hoping next year’s going to be

better dialogue too

marry I want to check my bonus this

month with you okay look at here there’s

no mistake why my bonus is less than

last month’s your bonus is deducted this

month I can’t see why my bonus is

deducted this month our sales profits

decreased a bit this month that’s why we

get less the bonus is so less that I

don’t know how to live this month it is

the rules of our company

I have no measures

you

contacting clients

[Music]

dialogue 1

hello is that mr. black yes please

it is Jack from Indian ironworks I’m

sorry you are

we met in Shanghai International

Exhibition last month you told me you

expected to get the brochure of our

products yes that raised a bell is it

convenient for you to tell me your email

address okay

please write it down it’s cey se T at

hotmail.com

[Music]

dialogue to

hello is that ABC investment consultant

Company Limited yes it is it is the

sales manager from X telecommunications

company what can I do for you

do you always dial international

distance calls or domestic distance

calls yes we have favorable terms

recently that could help you save

telephone fare how can I know the

details about that you can visit our

website there is detailed introduction

about that ok if necessary I will

contact you

meeting new customers

[Music]

dialogue 1

how do you do how do you do are you mr.

black from a company yes I am and you

must be Peter yes I represent our

company to meet you and give you an

introduction about our products well

let’s start we’ll start with an

orientation video it runs about 20

minutes anything else we have some

reports to show you the background

information dialog to

nice to meet you mr. Brown you are

here’s my business card

I’m Jack the new sales manager of the le

company glad to meet you here is mine

it’s mr. lil your predecessor yes I have

heard a lot about you from him so I’ve

been looking forward to meeting you I

cooperated with mr. Leal well and I hope

we’ll cooperate better I hope so if you

have anything about our business just

give me a call

ordering products

[Music]

dialogue 1

good morning mr. John glad to meet you

Lily I’m really glad that you can meet

with me today to discuss the details of

the order we need those items urgently I

thought if I met with you face-to-face

it would expedite the process which

model do you want to order and how many

we want to order s 44 500 sets okay do

you know our quoted price the price you

quoted me is $100 per set that’s correct

we’ll arrange delivery immediately

perfect

[Music]

dialogue to

hello welcome to our corporation hello

thanks for your invitation could we go

to the showroom and I will show you

around we have all kinds of products

displayed there great our company is a

big business in office facilities

you may choose whatever you like I like

to order some new filing cabinets and

desk units this time how many do you

want

50 units totally ok still be paid by the

price negotiated done

bargaining

[Music]

dialogue 1

here is our price sheet on a CIF basis

may I go over the sheet right now sure

take your time I think your prices are

much too high you know that the cost of

production has been skyrocketing in

recent years honestly speaking we’ve

consulted the prices from other

companies we only ask that your prices

be comparable to others well we can

consider making some concessions in our

prices

how much do you mean then to get the

business done we can reduce our prices

by 5% I see I will call my home office

and see what they say

[Music]

dialogue to

I believe you’ve got our price list are

you interested in our product your

products are good but the price is high

I think our price is very favorable you

can hardly get such an attractive price

from other suppliers it would be

impossible for us to push any sales at

such a price what’s your proposal can

you give me a rough idea the reduction

is at least 10 percent 10 percent is

impossible

that leaves us almost no profit but the

order is a large one you could get

profit the reduction is 8 percent at

most if that’s the case I’ll have to go

somewhere else

discussing payments

[Music]

dialogue 1

let’s start out to discuss the question

of payment terms when we deal with a new

customer we insist on payment by LC to

open a LC will add to the cost of our

products however as you know payment by

LC is the safest method you are the new

customer of ours so can you be a bit

more flexible and bend the rule a little

sorry I’m afraid not

well if you promise to effect shipment

one month earlier we will open an LC as

for your request I’ll phone our company

to see what they say when will you let

me know your answer tomorrow afternoon

[Music]

dialogue to

we are satisfied with your products

however what are the terms of your

payment the terms are flexible what are

they

cash option and offering financing is

the advance payment necessary yes it is

the advance payment is 20% before

delivery

how about cash option the balance due

should be paid after you got the goods

with the cash option do you mean only

cash or will you take other forms of

payments we also accept a certified

check or a direct bank remittance

handling complaints

[Music]

dialogue 1

I want to talk to your manager I’m the

manager please have a seat and tell me

what the matter is I have a complaint to

make go ahead please

I bought a mobile phone here yesterday

but I found the keypad wasn’t flexible

after I went home can I take a look at

the mobile phone please

sure look it doesn’t work at all

do you take the invoice with you yes

here you are okay I’ll change another

one for you is it okay all right

[Music]

dialogue to

I’ve come to ask about my dress I

haven’t got it yet may I look at your

invoice here it is I’ll have a check I’m

sorry it isn’t ready yet but it was

supposed to be ready last week and I

have been waiting for the delivery for

days

I’m terribly sorry we’re very busy at

present so we get a little bit behind

that’s your problem

you ought to do something to speed up I

understand how you feel I will ask them

to run the dress up for you I’m sure it

will be ready tomorrow

all right that’s only what you can do

making claims

[Music]

dialogue 1

the goods you sent us did not meet our

specifications so we have to file a

claim against you please don’t be so

angry could you tell me the reason most

of the goods were underweight we’ve

already checked all the goods carefully

before delivery and it shouldn’t happen

in addition we feel that there were too

many defective items I promise I will

investigate these problems please let us

know the result of the investigation and

the solutions to the problems yes we

will entertain a claim if there are

adequate evidences look forward to your

reply soon you will

[Music]

dialogue to

James we’ve received your Notice of

Claim that’s why I came to discuss the

matter with you in person the present

case is too serious to be overlooked so

we feel we have to file a claim on you

let’s examine the details first you

complained that about 30 percent of the

goods were found damaged yes

upon its arrival at our port they were

immediately examined carefully we were

very surprised to find that 60 cases of

goods were damaged before I left I

checked up on the condition of the

shipment and found nothing in our record

indicating any damage did you find any

other reasons it is estimated that

careless handling while being loaded on

to the ship caused the damage we suggest

that the total value of the parcel

should be reduced by 30% in that you

should give us an allowance well we

shall send you a letter confirming that

while I appreciate your attitude towards

this case and hope everything will be

smooth in the future business

making a revisit

[Music]

dialogue 1

hello is that miss Wang yes who is that

this is customer service from seee

mobile phone company what’s wrong last

month

you bought a cell phone in our company

we want to make a revisit okay go ahead

please are you satisfied with our

products yes how would you rate our

products its full-fledged and easy to

use

thank you for your supporting to our

products it’s my pleasure

[Music]

dialogue to

hello mr. Wang we just drop in to see

how things are going with your machine

so far so well

our products are easier to operate than

our competitors right in fact it is but

I think it is a little expensive why

don’t you think it in this way it’s more

expensive but much better value for

money if there is in disposition what

should I do if anything is wrong with

your machine please don’t hesitate to

call us okay this is the introduction of

our new products if you need them please

call us I will

after sales service

[Music]

dialogue 1

hello is that se service center for

customers yes what can I do for you I

can’t find the drivers for my cell phone

what should I do

could you tell me which type your cell

phone is okay W 600ex

you can download the corresponding

drivers from our website or I will send

you an email the website can’t be opened

so please send an email to me please

tell me your email address ABC at

yahoo.com dot CN ok I will send it at

once please check it thank you you’re

welcome

anything else I can do for you nothing

[Music]

dialogue to

hello this is client service center

hello I just find that air conditioner

doesn’t work what should I do

may I have your name and your present

address

I’m Robert at room 1 103 number 25

Jones Boulevard I will contact our

nearest agent and they will send someone

round immediately to check the problem

ok by the way when did you buy it half a

year ago it is still under warranty so

it’s free for repairing I hope the

maintenance man will come soon ok

picking up clients dialog one

excuse me are you Susan from Eastern

Electronics yes I am I’m just waiting

for you

I’m wah wah the secretary for the

manager mr. Lee nice to meet you nice to

meet you too welcome to China mr. Lee

asked me to meet you and show you to

your hotel thank you very much

is it your luggage yes let me take it

for you Thanks

I can handle it

[Music]

dialogue to

suzan Here I am I’m so glad to meet you

in Beijing so am I thank you for picking

me up

how was your flight was it comfortable

it was quite good but it was awfully

long we’ve booked a western-style room

for you you will have a good rest later

it’s so nice of you you must be hungry

shall we get something to eat first

great I’m keen to have the delicious

Chinese food hope you will be satisfied

with our arrangement

visiting

[Music]

dialogue 1

we are proud and honored to have every

guest to visit our company thank you

very much I hope you can get a picture

of what our business is through my

introduction okay

our company was established in 1890 we

specialized in manufacturing genes and

exporting them to all over the world

the first product was named by the

founders name could I ask what the

turnover was last year sure it’s about

ten million dollars last year and our

business is still growing steadily your

company really has strengths dialog too

it’s me who will lead you to visit our

company today first of all I want to

extend my warmest welcome to all of you

on behalf of the company thank you this

is our office block we have all the

administrative departments here what’s

that building opposite us

that’s the warehouse where the larger

items of instruments are stored if I

order an apparatus how long would I wait

for the delivery made to our company

sorry I’m afraid you have to ask the

sales manager okay we will visit the

assembly shop next this way please

receiving customers

[Music]

dialogue 1

good morning can I help you good morning

is this sunshine computer limited yes it

is I have an appointment with the sales

manager at 10 o’clock may I have your

name please

fill up Wang I’m from the GL trading

company let me see

oh yes mr. Wong please take a seat and

wait a moment I’ll tell the manager’s

secretary she will come down soon dialog

too

hello does your company deal with

exhibition yes who would you want to

meet I want to know the basic

information of the company it is the

brochure of our company there is the

company’s introduction in the brochure

besides you can log on to our website

the URL is also in the brochure

ok I also want to make an appointment

with your sales manager when do you want

to see him the day after tomorrow

no problem

visiting clients

[Music]

dialogue 1

mr. white I’m so happy to visit you

welcome to our company and it’s an honor

to meet you here we originally planned

to visit you last week but we heard you

went to London on business yes I’m sorry

I just came back yesterday does

everything go well yes it surely does

basing on the consensus we’ve reached

last meeting we made this planning map

and bring it to you by the way okay I

will give it to the development

department and they will contact you we

will wait for your reply

[Music]

dialogue to

good morning good morning mr. Smith I

haven’t seen you for a long while how

are you fine thanks and you busy as

usual I want to meet Mr Wong and I have

something important to talk about

unfortunately he was away this morning

do you know when he will come back he

won’t be back till 13:30

I can’t wait that long I should make an

appointment in events you can try to

reach him by phone

seeing off clients

[Music]

dialogue 1

excuse me is mr. Brown in yes come in

please have you packed up your things

mr. Brown wait for five minutes more

don’t worry I will wait for you in the

hall okay five minutes later everything

is in order

okay I will see you off to the airport

it’s very kind of you to come to see me

off it’s my pleasure dialog too

they begin to register it’s time to

leave thank you for seeing me off at the

airport you on um it’s my pleasure I

miss you I will to thank you for

everything you’ve done for me during my

stay in Shanghai you’re welcome I hope

you can come again to our next

exhibition I hope so too goodbye young

Yin

goodbye mr. wolf I wish you a very

pleasant journey home

you

morning greetings

[Music]

dialogue 1

good morning Paul hi good morning

you’re so early today yes traffic wasn’t

much today

so I made it to the office earlier I see

how long does it take you to reach the

office every day well about an hour or

so

Wow that’s quite a long journey do you

drive a car no I take the public bus

it’s safer

you’re right but I get up a little late

that gives me no other option but to

travel by scooter well both have

advantages and disadvantages dialog too

hi Jane how are you doing this morning

I’m alright thanks just a little tired

you worked overtime last night yeah I

got home at about 2:00 oh you’re really

a workaholic well if there’s anything I

can do for you let me know thanks I

really appreciate that

saying goodbye

[Music]

dialogue 1

well I think it is time to call it a day

me too I’m beat what time do you want to

meet tomorrow morning is 7:30 okay oh no

too early

what about 8:30 it is great for me okay

see you then dialog too

come on Cindy let’s go it’s 5:30 you’re

terribly late

oh I’m nearly ready I’ve got to finish

this report for tomorrow’s meeting how

long will you finish it about 15 minutes

but I had better head off I’m meeting my

husband for dinner is he coming to pick

you up no we’ll meet at the restaurant

I’ve got to go now enjoy your evening

Thanks goodbye

having lunched together

[Music]

dialogue 1

it’s time for lunch let’s go okay

I’m hungry where do you want to go for

lunch I’m bored of the canteen how about

going out for lunch okay

but where shall we have lunch let’s go

to the food stall there’s a good one

just around the corner

everything looks tempting that sounds

good

I’d love to try okay let’s go dialog too

hey John do you have the number for that

restaurant on the street corner yes hold

on a second

here it is eight eight eight nine six

one two five four great thanks

are you ordering takeout food yes do you

want something I’ve got no idea what do

you want to have hamburger with beef and

fruit juice um could you pick me up a

chicken salad sandwich and a large Diet

Coke no problem

but do you have any cash on you I don’t

think I have enough yes here you are

okay

shopping together

[Music]

dialogue 1

how about going shopping this weekend if

you’re free okay

is there anything that you want to buy

nothing in particular

I just haven’t gone shopping for a long

time me neither

where shall we go what about going to

women’s streets there are a lot of

clothes stores there okay

I haven’t been there before when do you

want to go Saturday then we can rest on

Sunday where do you want to meet up how

about at the don’t Jim on subway station

it’s near to the Women’s Street All

Right see you then dialog too

Peter do you have any plans after

finishing work

I shall go shopping I need a lot of

things to furnish our new house but I

don’t know where to go can you give me

some advice sure what kinds of things do

you need well I need kitchen utensils

bathroom accessories cleaning and

laundry accessories things like that

then I suggest you going to Kmart or

Walmart they are very large discount

department stores the prices are very

good and you can find everything you

need for the kitchen and bathroom that’s

great

when do the stores close about 10 p.m.

why don’t we go together

okay let’s go working overtime dialogue

one

we have to work overtime today why don’t

we leave it for tomorrow today is the

deadline let’s get it done even if we

have to stay up all night I’m game

do you often work overtime yes really

don’t you’d get very tired after a while

I’ve been accustomed to it oh by the way

do we get overtime pay

of course it’s 1.5 times for workday

overtime and two times for weekend’s

[Music]

dialogue too

Mary can you work late this afternoon

why I don’t understand I hate to do this

to you but I have to ask you to put in

some more overtime did I make any

mistakes

no just some extra work does it have to

be done this afternoon mr. Fairbanks

I’ve already made plans well I would

have preferred to do it today but if

you’ve already made plans we can do it

tomorrow I’d appreciate that sir how

long do you think you’ll need me to stay

about two hours and you can take some

time off some other day later

covering for somebody

[Music]

dialogue 1

could you cover for me on Friday what’s

up John sister is getting married this

weekend aren’t you scheduled to be on

call yes but my mother-in-law will come

this Friday I have to go to the station

to pick her up you are so busy this week

all right I will cover for you on Friday

[Music]

dialog too

can you cover me for a while I think so

well where are you going I’m going to

the post will you come back this

afternoon

yes I’ll come back as soon as possible

okay don’t worry I’ll take care of the

business for you answering the telephone

[Music]

dialog one

may I speak to mr. John I’m sorry mr.

John is at a meeting now who is this

speaking please

Peter how long will the meeting take

about two hours may I give him a message

please tell him Peter called okay no

problem I’ll ask him to call you as soon

as he comes back that’s great thank you

bye-bye dialog too

hello can I speak to Lisa hold on please

‘l asked her to receive the call i’m

sorry

she is out at the moment i see may i

leave her a message then sure what’s

your name and number Mike

my number is eight five nine two three

one zero six and what’s the message tell

her I have something urgent for her and

please ask her to call me back as soon

as possible

yes I will

passing on the message dialog one

hey Mike what’s up somebody called you

five minutes ago who was that

let me see well bill is there anything

urgent I don’t know he said he would

call you later I see thank you not at

all

[Music]

dialog too

there was a phone call for you when you

were out for lunch

oh is it mr. Jung yes what did he say

he said he was in Beijing anything else

well he wanted you to give him a call as

soon as possible what’s his number

well five six seven eight four four five

five thank you very much

welcoming newcomers dialog one

good morning Sally good morning mr.

Robin I’d like you to meet our new

colleague Andy nice to meet you Andy me

too

Sally Andy is a newcomer so I hope you

would help her as far as you can

of course well Andy if there’s anything

I can do for you let me know thank you

very much I’m new to the working worlds

and would appreciate your help that’s

all right I’ll try my best

[Music]

dialog too

hi here my name is Ted you’re new around

here yes my name is Eric welcome aboard

this is your seat some office supplies

have been prepared Thanks you are so

thoughtful

here’s your computer if there are any

problems with the computer you can

contact shaly the network administrator

how can I contact him this is the

contact information for the entire staff

Shelly’s extension number is on the list

as well as mine

okay thanks the printer copier fax and

water dispenser are over there is there

anything else I can do for you not at

the moment

thank you asking for help

[Music]

dialog one

may I bother you mr. Li I want to ask

you a question what can I do for you I’m

translating a Chinese letter to French

and there are a few sentences I don’t

know how to translate could you kindly

give me some advice

let me see well they are also a bit

difficult for me when do you need it if

time allowed I think I need to consult a

dictionary to make sure I hope I could

complete it by the end of the day the

boss said he needed urgently no problem

I will give you the answers in an hour

[Music]

dialog too

Hisle do you have a free moment sure

what’s up would you come with me to

supply I’ve got to pick up a load of

stuff and I’m afraid I can’t carry it

all okay let me just grab my coat

thanks I appreciate the hand I’d have to

make two or three trips on my own

don’t mention it I’m glad to help asking

for opinions dialogue one

Roger I’d like to hear your opinion

about my design before I hand it in well

it was good overall but I think you need

to make some small changes what should I

do

how do you like changing the color to

light blue it maybe looks more justified

good idea I’m going to do it at once

good luck just speak with more

confidence in yourself dialogue too

excuse me mr. black what do you think

about my project

I’m very sorry Kelly I think you’ll have

to redo it redo it why it’s not very

good but I really don’t see the value in

doing this entire project over from

scratch it would take a lot of work

that’s certainly true but that’s what

this job is all about Kelly there’s no

doubt that this project is unacceptable

I agree

but I think that we can handle the

problem by making a few major changes

I’d appreciate it if you would give me a

chance all right Kelly

I’ll give you until this afternoon at 2

o’clock to produce a satisfactory piece

of work otherwise you’ll have to redo it

teamwork

[Music]

dialogue 1

My dear colleague we have a new project

to do how many people will be charged in

this project the four of us are supposed

to be working as a team on this project

great I like the teamwork all of us can

make the most of ourselves in that way

new ideas will explode yes I agree with

you definitely that is why I prefer it

to working independently what’s the

first step as usual we will have a small

meeting to allocate tasks but Lucy and

Jane are absent now is it possible to

have the meeting at 2 o’clock this

afternoon ok I will inform them dialogue

2

how is your new work fairly well how do

you like your new colleagues they are

all pretty easygoing good you should get

along with others friendly and work

together in teams yes it is a friendly

place to work in addition they all

consider me as little sister and always

help me on the work I’m so happy to hear

what you say I will try my best to

complete my first task successfully good

luck thank you

panel discussion

[Music]

dialogue 1

good morning everyone the main thing I

want to discuss today is how to solve

the problem of redundancy what are your

opinions I think the best course of

action would be to reorganize the

company and streamline the workforce but

the problem with the solution is that it

would make a strong impact only by this

way can employees perform efficiently

and enthusiastically and thus make our

company prosper how do you deal with

those who will be laid off we could

provide them with a fair compensation

package you do have a point I suggest we

put this issue on the vote I go along

with that all those in favor raise your

hand

[Music]

dialogue to

good afternoon everyone sorry about the

short notice what will we talk about I

was just informed that the board has

accepted the project we applied for I’m

getting the milestones revised right now

and I need to know who’s available for

the project team which kind of person do

we need we need an experienced reporting

analyst John is our best choice for this

type of project when can he join in the

team I’ll offload some of his current

responsibilities so he can start almost

right away fine since we are under

tighter time restraints I’ll need

someone to assist me with workflow

management who do you think is the

suitable one Phillip is my choice

he is just finishing another major task

falling into conflict dialogue one

Linda I just can’t stand Mary anymore

please tell me what’s happening between

you and her perhaps I can give you some

advice

I’ve only been on the job for a few days

and she is so hard on me Oh what do you

think about it she wants me to be

perfect but I need time anything else

she’s always criticizing me it’s not

fair

I’ll talk with her

[Music]

dialogue to

I’m really fed up with Helen why hasn’t

the management fired her yet

the management couldn’t fire someone

just because they gossip it’s not only

that she spread rumors but she also

tries to start problems among other

employees you will always have such

co-workers why am i down on my luck you

shouldn’t be so negative you only say

that because you don’t have to work with

her everybody has his strengths and

weaknesses so has Helen I hope to have a

perfect coworker to work together

claiming apologies

[Music]

dialogue 1

Lucy why did you do that what’s wrong

you uploaded my essay on the internet

without my consent

I think it is so good that more people

should read it but it is not my intent I

really don’t understand why you did it

just depending on your own feeling I

think you would have the same feeling as

me don’t you think you should apologize

to me okay I would like to say sorry to

you I hope you won’t make the same

mistake next time it gives me a lesson

this time I will remember that dialogue

too

Mary did you take my camera yes you were

answering the phone just now so I took

it without interrupting you but you

should tell me after I hang up I forgot

it’s not an excuse I have looked for it

for a long time what you did caused me

trouble

I was not intentional you must apologize

for that I’m sorry please forgive me

colleague’s promotion

[Music]

dialogue 1

I’m so happy to hear about your

promotion congratulations thank you what

are your responsibilities with this new

position I’m in charge of the marketing

department so I should call you

marketing manager from now on you are

kidding again to be honest this

promotion came as quite a surprise you

are efficient you deserve it dialogue to

have you heard the news that Robin will

be promoted to general manager there is

some gossip about this

most people believe he will surely get

the position yes as a competent section

manager he has shown the potential of

managing the whole company I also think

you are a prospective boss

really I feel flattered nothing is

impossible just try your best and have

confidence in yourself colleagues

leaving dialog one

Mary I’ve heard you want to quit yes I

handed in my letter of resignation

yesterday

could I ask why you want to quit I’ve

already been here for too long I think

it’s time to move on

where do you want to go I will go to X

company have all the formalities been

attended to yes I will get to work there

tomorrow please still stay in touch with

us

I will dialog too

Philip I will tell you some

earth-shattering news what bill was

fired you are pulling my leg it is the

truth when did that happen I don’t know

exactly I found out today that’s really

rockin news yes why do you think he got

fired he is friendly alright but I don’t

think he is very competent

colleagues suffering from illness dialog

one

you don’t sound very good I’ve just got

a sore throat are you okay

fine it is too dry in Beijing drinking

more water that will be good for you yes

but I don’t like pure water then let’s

have some green tea good idea Thanks

[Music]

dialog too

you don’t look well what’s wrong with

you I have a pain in my insides I wonder

if I ate something bad yesterday do you

lose stomach yes do you need taking some

medicine I just have a kind of medicine

special for diarrhea it is efficacious

I would appreciate for that take a seat

and have a rest I’ll get you the

medicine and some hot water colleagues

birthday dialog one

I remember today is Sofia’s birthday

today is April 10th

yes it’s Sofia’s birthday I paid all my

attention to the preparations for the

meeting recently and forgot to buy a

gift for her totally is it good to send

her flowers we could ask the flower shop

to send us and we’ll get soon great

Sofia likes Lily I will give the flower

shop a call which color does she prefer

maybe white dialog too

Lisa happy birthday thanks this is the

latest intensive eye cream it is a gift

for you I’m too happy to say any word to

you you’re welcome

now I’m using it it focuses skin’s

energies on repairing of eye area

wrinkles the eye area wrinkles are

really big problems I am also looking

for a suitable product you could try

this one okay thank you very much

colleagues wedding dialog one

why didn’t you come to work yesterday I

got the marriage certificate yesterday

what a surprise it is congratulations

thank you

so you are married man yes you’ll never

see a bachelor in the office anymore

when do you plan to hold the wedding

ceremony this October will it be held in

Beijing yes I hope you will attend at

that time I’ll come for sure

[Music]

dialog too

congratulations thanks a lot for

attending our wedding ceremony you are

the most beautiful bride really I’m so

happy to hear that as Chinese people say

a woman has the most beautiful face

during her wedding ceremony it’s

certainly true I’m sure you will be more

beautiful in your wedding ceremony I

hope so

I’m delighted to see you are so happy

may fortune smile upon you in your new

life together it is nice of you I’m

moved

declining love dialogue one

Helen do you have a few minutes now

what’s up if you don’t mind I’d like to

ask you a question just go ahead

as you know I’m single could you be my

girlfriend

it’s exceedingly sudden and unexpected

thank you for your love however I have

no plan for that kind of thing

forgive me for my venture please it

doesn’t matter we are still friends

aren’t we

of course dialogue to

Lucy I’d like to talk something with you

what’s the matter why are you prunes in

prizm today I don’t know how to express

myself it’s not your style speak out

directly I hope you can be my girlfriend

John are you kidding me it’s not April

Fool’s Day I’m not kidding I’m serious

I consider you as my good friend at all

times so I know what you mean don’t I

have any chance I think we’d better be

friends

borrowing dialog one

Susan could I bother you some minutes

sure what’s the matter I want to buy a

house with a mortgage I’ve heard about

that I must pay 30% of the purchase

price for that house firstly then pay

the monthly installment is that what we

call down payment yes but I don’t have

enough money I want to borrow some from

you and I will give you in this November

how much do you want 20,000 un okay I

will give it to you tomorrow after

drawing from the bank I really don’t

know how to thank you just my pleasure

[Music]

dialogue -

Philip could I borrow your car what’s

wrong with yours I was just about to

leave but I found there was no petrol in

the car okay where will you go

I will go to be company to send some

materials to Jessica

fortunately you found that beforehand

otherwise it is trouble to know on the

way yes

where did you park to your car on the

left side of the underground parking

garage a black car what’s the plate

number J n one two three four