Whats The Problem With This Return of goods English for Real Life

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return of goods

what should you do in case you want to

return a new product

watch the video to learn how people deal

with this situation

situation one

it doesn’t fit me

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hello welcome to our shop what do you

want to buy

uh yeah

yesterday i bought a new shirt in your

shop but when i tried it at home

unfortunately it doesn’t fit me

i see

may i know the size of the shirt

yes here it is in size m

it was careless when i didn’t try it at

the shop because normally i wear this

size

is it wider or smaller than you

it is smaller than me

so do you want to change the size from a

medium to a large we still have this

shirt in size large

uh sorry but i don’t want to change the

size can i refund

in fact when customers buy goods they

can only exchange bids not return and

refund this is our rule

oh dear

but now i don’t want to change this one

what should i do

then instead of a refund you can get a

promotion back from our store

really

how was that promotion used

it has a value of 19.99

and it can be used during purchases in

our shop anytime

wow it’s exactly the same price as my

shirt

yes

so that you can choose two options

receive our promotion or change the size

of the shirt

okay i will receive the promotion

yes thank you you can go to the checkout

table to receive it our staff will

support you

thank you so much i really appreciate

your help

thank you

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situation 2 return a smartphone

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hi how can i help you

hi my phone has some problems

i turned it off but it still doesn’t

work

what is that

i have just bought it from your store

for three days but the screen i think

has a problem because it doesn’t show up

i didn’t let it get hit either i think

there is something wrong with the screen

can i see it

yes here it is

let me see

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okay i see i guess it’s a screen error

this seems to be the fault of the

manufacturer

okay so what should i do now

will you fix it right now or can i

exchange it for another one

you can exchange it for a brand new one

if the product is still within the

warranty period

you’ve said that you just bought it

right

that’s right three days ago and you said

that if i have any problem i should

bring it back to your store and you will

support

yes that is our product warranty policy

because products like these are most

likely to have manufacturing

that’s very good customers should have

the right to return defective products

exactly so can i know your name to check

the bill

yes my name is john

yes mr john and when did you buy it

three days ago it’s on the 23rd of july

yes okay here and do you still have our

warranty card

yes i bring it with this phone here you

are

okay

so due to some technical fault your

phone can be exchanged for india one

without any extra charge

and this product still has a warranty

period of 12 months as usual

yes thanks

we apologize for this inconvenience we

will try our best to keep this from

happening to our customers

okay no problem your service is good you

support customers very fast i really

appreciate it

thanks

we hope you will continue to support us

in the future and have any problems

during news please contact us

of course thank you

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situation three

exchange the goods

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hello welcome to our store what do you

want to buy

hi i want to ask something

yes

the day before yesterday i bought a

hairdryer here but after using it it

doesn’t satisfy me very much can i

change to another one

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what’s the problem with that

actually it’s not as strong as i would

have liked

can i see it

yes

although i have tried at your store it

takes me quite a while to dry my hair

when i came home

it’s quite inconvenient while i’m busy

okay i see you can change to another one

do you still have the payment receipt

yes here it is

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so which one do you want to change to we

have a variety of hair dryers with

different outstanding uses

i’d like the one that’s strong enough to

help me dry quickly

you can view these products

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oh that’s a lot i don’t know what i

should choose

do you recommend anything

yes based on your demand this one i

think is suitable for you

it has strong power and has the

appropriate drying levels has two

dimensions it’s been popular lately

is it the same brand as the one i bought

that’s right but this one is an updated

version it’s the newest product of this

brand

that sounds good

it will make sure not to cause any

damage to the user’s scalp right

exactly don’t worry about it

cool how much does it cost

its original price was 41

and is being discounted to 36 dollars

i think it’s a bit more expensive than

the others but

well it’s worth it

yes it is our store’s best selling

hairdryer product

great i like it is this product

available in other colors

yes

we have black gray red and blue which

color would you like

i want the gray one can i use the money

i returned for the other product

yes of course but because the other

product is cheaper you will have to pay

okay i know

that dryer costs 25

now i’ll have to give you another 11.

that’s right please go to the checkout

counter to pay for your product

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yes can i pay by card

you can pay in cash or buy card it’s

fine

okay here you are

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thank you so much

there is also a warranty card in the box

if there is any product problem please

bring the warranty card to us for help

thank you

i remember

thanks have a nice day

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