English Conversations in Hotels and Restaurants

room reservation dialog one good morning

can I help you I’d like to book a room

in your hotel what kind of room would

you like I’d like to book a single room

for August 18th please hold on I’ll

check our reservations

I’m afraid we have no single room vacant

on that day what about a double room

instead that’s fine thank you

[Music]

dialogue - good morning may I help you

yes I’d like to reserve a room for three

days please for which date for September

15th to 18th which kind of room would

you like a double or a single a single

please may I have your name and phone

number

Jack Brown and the number is three six

two six eight three three what time do

you expect to arrive mr. Brown Oh about

6:30 p.m. I suppose well I’d like to

confirm your reservation a single room

for mr. Brown at 480 UN per night for

three nights from September 15th to

September 18th right Thank You mr. brown

you

making the group reservation dialog one

good morning

Beijing hotel can I help you I’d like to

reserve 16 standard rooms with your

hotel for some visiting scholars what

date would that be from 15th to 21st of

May

you’re lucky we still have room

available those days

[Music]

dialogue to

good afternoon welcome to our hotel good

afternoon I’d like to have two Suites

and ten single room please

have you made a reservation yes we have

booked them for our group from the

United States I’m Paige I’m from China

international travel service let me

check

yes two suites and ten single room from

China international travel service

it’s right can I see your passports

please yes these are our passports thank

you here are your passports please fill

in these registration forms the

registration forms are finished shall we

have our keys to the rooms of course

Thanks

you’re welcome enjoy your stay see you

tomorrow see you tomorrow

you

changing the reservation dialog one room

reservations may I help you sir yes my

name is Yellen and I made a reservation

for five nights from September 27th I’d

like to change my reservation

no problem how would you like to change

it I’ll arrive on September 30 and stay

there for 3 nights

[Music]

dialogue - good morning rudia hotel room

reservation can I help you yes this is

Lee calling from New York I have to

change the date of the reservation how

and in whose name has the reservation

been made by telephone and in my name

please wait a moment I’ll check it in

the computer

thanks for your waiting you’ve booked 20

standard rooms for trade negotiation for

April seventh eighth and ninth is it

correct right but the negotiation has

been postponed until 4th to 6th of May

do you think it’s possible for us to

change the reservation let me check the

reservation list fortunately we have

just 20 standard rooms available for the

3 days thank you for changing the dates

cancelling the reservation

[Music]

dialogue 1

room reservations may I help you sir I’d

like to cancel a reservation in whose

name was the reservation Claude Regal

what was the date of the reservation

from February 3rd for three nights may I

have your name and phone number please

yes it’s fever and my number is five

seven seven three three three two okay

sir I’ll cancel mr. Eagles reservation

from February 23rd for three nights

thank you very much you’re welcome

[Music]

dialogue to

good morning room reservation may I help

you

I’d like to cancel a reservation and

whose name was the reservation maid

Betty what was the date of the

reservation from May 6th for five nights

altogether you want to cancel the

reservation from May 6 for five nights

altogether is it right no I’d like to

cancel a reservation for three nights

you mean to stay our hotel from May 9th

to 10th for two nights that’s right ok

we look forward to your coming

you

the facility’s dialogue one watch and

hotel reservation how can I help you

hello could you give me some information

about the facilities your hotel can

offer please of course madam is it for

business or pleasure pleasure I see well

we have extensive fitness and beauty

facilities including a health center and

sauna and a beauty salon there is also a

full sized swimming pool and tennis and

squash counts as well

[Music]

dialogue to

Hong Kong hotel reservations can I help

you yes I’m thinking about staying at

Cheung sha when I’m next in your hotel

could you tell me something about the

facilities certainly sir there’s a full

range of top class restaurants and bars

of course Oh aha

but I want to know something about

business center do you have conference

facilities no we don’t but there are

many conference sites very close to the

hotel

mmm what about a health center is there

multi a gym oh yes sir we have a

comprehensive health center with sauna

good I presume you have a swimming pool

of course there’s new swimming pool

being built at the moment I see thank

you very much for the information

you

the location of the facilities dialog 1

excuse me but where’s the restaurant on

the first floor we have a Chinese

restaurant and a Western one which one

do you prefer I like Chinese food then

you go down this stairs the Chinese

restaurant is at the eastern side of the

lobby

thank you dialogue - good evening I’d

like to know something about recreation

in your hotel yes

there’s recreation and fitness center in

our hotel we have a very well-equipped

bodybuilding gymnasium with all the

latest apparatus and we have Qigong

what’s Qigong haven’t you heard about

chi gong exercise its movements are even

and slow very similar to Indian yoga

interesting by the way where’s the

coffee shop go up those stairs and the

coffee shop is to the left

there’s your telephone yes just past the

telephone thanks a lot you’re welcome

you

perceiving a guest at the airport dialog

one glad to meet you too mr. Smith how

was your trip fine we had a very

pleasant trip you have a group of 14

right yes how many pieces of luggage do

you have altogether 28 altogether and

here are the luggage checks I see when

you pick up your luggage please put it

on these carts I’ll take care of it

thank you very much

[Music]

dialogue - excuse me are you a clerk of

Beijing hotel yes I’m Wang young from

Beijing hotel are you I’m Rose Brown

from New York

Ms Brown hope you had a good trip I’m

here to meet you welcome to Beijing

thank you glad to see you glad to see

you too let me help you with luggage

cart thank you

how many pieces of luggage do you have

five this way please

we have a car in the airport parking lot

to take you to our hotel okay

check-in

[Music]

dialogue 1 good afternoon can I help you

sir I’d like to check into a room in

your hotel have you made a reservation

with us sir I reserved a french-style

suite two weeks ago my name is white

just a moment please mr. white

I’ll check the arrival list

you

[Music]

dialogue to

good afternoon welcome to Kyle Eli Hotel

may I help you yes I’d like to check in

please certainly sir may I have your

name please

I’m Lawrence do you have a reservation

with us mr. Lawrence yes from tonight

just a moment please

I’ll check our reservation record

thank you for waiting mr. Lawrence your

reservation is for a twin from October

5th to 7th for 3 nights is that Alright

exactly could you fill out the

registration form please fine

how would you like to make payment by

Visa card may I take a print of the card

please sure here you are thank you mr.

Lawrence your room number is three three

zero three and that’s on the thirteenth

floor a bellman will show you the room

please enjoy your stay

you

reception

[Music]

dialogue 1 good morning welcome to

International Hotel

good morning how many pieces of baggage

do you have just there 3 this way please

[Music]

dialogue - good afternoon sir

welcome to the Sunshine Hotel thanks

good afternoon

I’m the doorman mr. short let me help

you with your baggage it’s so kind of

you the reception desk is straight ahead

after you please

good afternoon is this sunshine hotel

good afternoon madam here it is who are

you looking for no I’m not looking for

anybody I want to stay in please come in

and contact the reception desk where is

it it’s straight ahead I will help you

handle the baggage okay please step this

way it’s slippery please mind your step

thank you

you

welcoming the old guests dialog one

welcome to our hotel again how was your

trip mr. Smith nice thank you

your service impressed me so much last

year so when I come to the city again

your hotel is my first choice I’m glad

to hear that hope you feel at home in

our hotel sure I will thank you

[Music]

dialogue - good morning mr. Dennis good

morning it is nice to see you again mr.

Dennis how was your trip it was very

pleasant thank you we haven’t seen you

since your last year at our hotel was it

in July yes that’s right I’m happy to be

back your service here is always very

good

I choose your hotel without hesitation

whenever I come to the city thank you

for your compliment mr. Dennis you’re

welcome would you please send someone to

carry my baggage of course you must be

tired so please have a rest first in

your room your baggage will be sent

right away you’re so considerate

thank you for your praise

you

recommending restaurant dialog one good

morning may help you yes I’d like to

reserve a table for dinner in your

restaurants can you give me some

suggestions certainly would you prefer

Chinese food or Western food Chinese

food

our Chinese restaurant on the second

floor is very good and our room service

also provides Chinese food great I will

try thank you you’re welcome

[Music]

dialogue - good afternoon operator this

is Elin speaking how may I help you

good afternoon I want to go to a seafood

restaurant can you give me some

recommendations the seafood in our

Chinese restaurant is very good the most

famous local seafood restaurant is sea

seafood which is three blocks away from

our hotel would you like me to make a

reservation for you at one of these two

restaurants sir yes we want to try at

the cheese seafood restaurant can you

tell me how to get there

you can take bus number 63 go walk for

100 meter after getting off the bus

thanks a lot you’re welcome

you

confirmation of names dialog one

good evening sir may I help you yes my

name is paul van con sorry could you

speak your name slowly sure

paul van con do you have a reservation

with us sir yes could you fill out the

registration card please yes your

reservation is for two suite rooms for

two persons for two nights

mr. Van con is that right that’s right

[Music]

dialogue to

good afternoon sir may I help you I’m

booked for tonight may I have your name

please

yes it’s George Williamson how do you

spell that please w i double-l i a MS o

n may I have your initials please GE mr.

Williamson just a moment please

what kind of room do you want to reserve

one single room let me confirm your

reservation mr. Williamson

for one single room for one night right

you

on a company accounts dialog one good

afternoon

may I help you yes my name is Stream

scramble do you have a reservation with

us sir

yes my bill will be paid by high-tech

company thank you sir just a moment

please

[Music]

dialogue - thank you for waiting sir

could you fill out the registration card

please

mr. George your reservation is for our

twin room for six nights and your bill

will be paid by the Taipei trade company

could you sign at the cashier’s counter

when you check out please fine your room

is six to five on the sixth floor a

bellman will show you to your room

please enjoy your stay

Thanks I will where’s your cafe I’ll

invite my friend to drink a coffee

tonight there is one on the ground floor

okay thank you if you have any question

please ask for the information desk

you

with a hotel voucher dialogue one how

would you like to make payment my travel

agent issued me this hotel voucher can I

use it that will be fine

could you sign it a cashiers counter

when you check out please no problem

[Music]

dialogue to

excuse me sir but I’m afraid that this

is only a confirmation note not a

voucher really how’s that do you have

any other documents no this is all I was

given I’m very sorry sir but could you

settle your bill when you check out

please

but I’m afraid I haven’t enough cash do

you accept Visa Card yes could you

please give me your card

I’ll print it for you here’s a card

thank you by the way I’m checking out

would you please send a bellman to take

my luggage

don’t worry I’ll arrange it immediately

you

room rate changes for a returning guest

[Music]

dialogue one I’m afraid your usual semi

double single is not available today we

apologize for the inconvenience but

would you mind having a single room at a

lower rate as the hotel is full no of

course not but when a semi double is

free please book me into that

[Music]

dialogue to

your reservation is for a single room

for three nights at a room rates of

$1,200 per night

why $1,200 I stayed here in a twin room

the last time at that rate why is it a

single this time our standard room rate

for single room is $1,200

I’m afraid there were no single rooms

available at that time and we booked you

a twin room at the single room rate

however there are single rooms available

today will that suit you then all booked

a twin room as my friends is coming next

week you plan to extend your staying

time yes change it for a week okay

I’ll confirm your reservation a twin

room for one week miss Jane could you

please tell me your telephone number

sure six three three seven two three six

thank you I’m expecting your arrival

you

exchanging money

[Music]

dialogue 1 hi I’d like to cash an

American Express traveler’s check sure

would you please sign your name on the

back sir with your passport number and

I’ll need to see your passport sure can

you give me 50 dollars in small bills

please and 10 dollars and change

no problems here’s your passport and

here’s your money have a nice day mr.

gentle

[Music]

dialogue - hello madam what can I do for

you

excuse me but can you change this check

into renminbi for me of course madam is

your cheque in English counts or in US

dollars it’s in English Pounds I see

today’s exchange rate is 13 UN for one

pound how much would you like to change

I’d like to change 300 pounds please men

are your name room number and passport

as well

madam here’s my passport I’m Kate in

room 2 3 1 3 fine the exchange is 809 UN

miss Kate would you please put your

signature at the right hand corner of

the cheque

okay is it all right that’s all right

here your gemin be and Passport

you

tourism service dialogue 1 excuse me I

was told that there’s a famous immunes

temple in Hong Kong could you tell me

where it is certainly sir I guess you

mean won’t I seen temple it’s on Kowloon

side you could either go by an MTR or

taxi I’d be pleased to arrange our

hotel’s limousine for you if you like I

prefer to go by MTR can you show me the

way yes sir

just take the MTR to wong tai sin

station and follow the signs there are

very clear directions at the MTR station

[Music]

dialogue - is this your first time to

Shanghai sir yes I don’t know much about

Shanghai could you tell me some places

to visit

certainly I suggest you visit the wound

and nanjing road great there are many

special attractions in the city

I suppose the pond is on the west bank

of the Huang River

it was widened a few years ago I hear

there are many buildings along the river

and most of them are in Greek Roman and

Spanish styles if you’re interested in

sailing along the river you can enjoy

the scenery on both sides and have a

full view of the boot that sounds

wonderful thank you you’re welcome

you

calling a taxi for the guests

[Music]

dialogue 1 can you get a taxi for me I

want to see a friend sure what time do

you want to go 10 minutes later

can I get your room number yes it’s one

seven three six I’ll call you when I get

it ready thank you

[Music]

dialogue to

good morning how can I help you could

you call a taxi for me certainly where

are you going I want to visit the big

belt temple in the morning and the Great

Wall in the afternoon it’s good for you

to book a return tour by taxi I think

okay I’ll take the return tour by taxi

please wait a moment I’ll get in touch

with a taxi dispatcher the taxi is

expected to come in 10 minutes

thank you very much you’re welcome would

you like me to help you with your

luggage thank you very much you’re so

helpful it’s my pleasure hope you enjoy

your time

hotel safety dialogue 1 what is wrong I

just heard something from the corridor

there is a fire on the third floor

please hurry to leave the hotel this way

please

Oh God what can I do don’t be panic just

follow me all right can we take an

elevator downstairs the elevator goes

wrong it is out of service now what then

how can I get to the ground floor

you may take another elevator on this

floor it is just there on the corner

[Music]

dialogue to

welcome to our hotel thanks I have

booked two rooms for my husband my son’s

our dog Perry and me

sorry no pet is allowed in our hotel but

Perry is our family I’m sorry but we

should obey the rule of our hotel but

how can I arrange my pet don’t worry we

have pets room where all the pets of our

guests are taken care of

wonderful please show me where it is

this way please

you

car services dialog 1 excuse me sir can

I park here Sarris the parking lot is

full well would you like to tell me

where I can park then there’s a large

parking place near our hotel takes about

5 minutes how can I find it

go along this road you will see a

magnificent building the parking lot is

beneath the building how much for the

parking there do you know the fee for

parking is 10 men for every 5 hours

thanks

[Music]

dialogue - excuse me sir

parking is not allowed here you have to

go over there sorry I’ll go there right

away by the way how much should I pay

the fee for parking is - um for every

one hour you may pay when you leave I

see would you please tell me how can I

go to the bookstore certainly go

straight ahead and turn right at the

next turning thank you very much for

telling you that

you

check out

[Music]

dialogue 1 good morning sir can I help

you may I settle my bill now certainly

can I have your name and room number

Thomas in room six zero zero one here’s

your bill

two twin rooms for four nights at $400

the meals that you had at the hotel are

105 dollars that makes a total of five

hundred five dollars and I paid by

traveler’s check suit yourself

would you sign here please okay thank

you

[Music]

dialogue - good morning madam may I help

you yes I’d like to check out just the

moment please

I’ll drop your bill for you Miss

Caroline your bill totals five hundred

twenty dollars how would you like to

make the payment like credit card

do you accept Visa Card yes mrs.

Caroline here you are

could you sign here please sure thank

you Miss Caroline here’s your card on

your receipt have a nice trip

to the reception desk dialog one welcome

to Shannon hotel have you got any

baggage it’s in the taxi trunk you’ve

got all together two pieces of baggage

one is big leather bag another is big

suitcase am i correct yes thanks the

reception desk is straight ahead I’ll

send your baggage to your room when I am

informed the room number thank you

[Music]

dialogue - good evening sir

welcome to the Ambassador Hotel thank

you how many pieces of luggage do you

have just these three two suitcases in

one bag is that right yes that’s all

I’ll show you to the reception desk this

way please

I will put your bags by the post over

there I see Thanks

a bellman will show you to your room

when you have finished checking in okay

fine

please enjoy your stay

to the guest room dialogue 1 mr. green

I’m Tom your Bell attendant welcome to

our hotel

good morning mr. Tom this is your room

key please follow me thank you

[Music]

dialogue - good evening sir I’ll show

you to your room is this all your

baggage yes this right

is there anything valuable or breakable

in your bag yes there’s a bottle whiskey

would you mind taking these bottles

I’m afraid the contents might break sure

no problem

thank you sir may I have your room key

please

yes here you are thank you sir your room

is on the 13th floor please follow me

please come in the room looks nice it’s

comfortable Thank You mr. Dennis this is

the bathroom and the switch is here

thank you for your introduction hope you

enjoy your stay here

you

taking the elevator dialog one after

you’ve sir thank you how was your trip

well I don’t like overnight flight well

it was relaxing during a touchdown in

Shanghai I hope you will have a pleasant

stay with us

Thanks I hope so too

[Music]

dialogue to your elevator is this way I

see the elevators on the right are the

express ones to the tenth floor and

above the elevators on the left go to

the tenth floor only they stop at every

floor your room is on the 12th floor

please take the elevator on your right

after you sir

Thanks is this your first visit to

Taiwan sir yes it is I hope that you

will enjoy your trip this is the 12th

floor your room is to the right after

you sir thank you how long my other

luggage will be sent here don’t worry my

colleague will be up right away with so

much luggage it’s really a trouble it’s

our pleasure

you

arriving at the room dialog one mr.

green you can switch on the television

with this remote control and the

thermostat is here this is the interim

safe and the minibar is over there thank

you you’re welcome

hope you’ll enjoy your stay here

you

[Music]

dialogue to

this is your room

after you sir may I put your bags here

sure just put them anywhere here’s your

room key is this the correct number of

bags

let me see yes that’s all may I hang

your coat in the closet sir oh yes

please do

shall I open the curtains for you yes

that’s a good idea I want to send a key

bowl will you get me the cable form all

stationaries are in this desk drawer sir

that’s fine I’ll call you when it’s is

ready yes sir anything else I can do sir

no I guess that’s all for the time being

you

delivering to the wrong room dialogue 1

this is the Bell captain your bags are

on the way now we are very sorry for the

inconvenience

how long will it take them about 5

minutes ma’am I see alright thank you

bye goodbye ma’am

[Music]

dialogue - this is the Bell captain’s

desk may help you yes I’ve been waiting

for my bags to be sent up for the least

half an hour where are they

I’m very sorry to hear that ma’am may I

have your name and room number please

yes it’s Brandy’s room 1 0 0 6 how many

pieces do you have ma’am 2 suitcases and

the shoulder bag could you describe them

please the suitcases are pale blue

leather and the shoulder bag is dark

brown is their name tag attached to them

ma’am

yes they all have tags on them we’re

very sorry for the delay ma’am

I’ll check immediately and call you back

you

picking up guests bags dialog one

morning this is Vale captain’s desk what

can I do for you yes I’m going to check

out it’s too heavy for me to carry my

bags could you send a bellman to help me

certainly madam thank you very much

[Music]

dialogue - hello is this the Bell

captain’s desk speaking may I help you

yes I’ll be checking out in about an

hour but I’d like to have lunch before

then could you arrange to have my bags

brought down while I’m out certainly sir

may I have your room number please room

two zero zero three what time will you

be checking out around 11:30 a.m.

I see sir could you make sure that your

bags are packed before you leave sure

you may collect your bags from the Bell

captain’s desk in the lobby I hope you

have enjoyed your stay

you

collecting bags dialog one bail service

may I come in sure

those are my luggages are there three

pieces of your baggage mr. Tong yes is

there anything breakable in your baggage

No thank you I’ll bring them down

[Music]

dialogue - I asked for my bags to be

picked up for my room

do you have them certainly sir may I see

your room key please I don’t have it

I’ve already checked out I see

may I see your final bill then sir sure

here you are thank you sir

a bellman will bring your bags just a

moment please

there are your baggage altogether five

is it right

let me count yes all is here thank you

very much you’re welcome

you

depositing items dialog 1 good morning

sir may I help you yes I would like to

store my luggage and I will pick them up

until afternoon sure two pieces of

luggage sir this is your claim check

please take care of it and be ready to

show it when you pick up your luggage ok

thank you you’re welcome have a nice day

goodbye sir goodbye

[Music]

dialogue - I’d like to leave this with

you

certainly ma’am is there anything

valuable or breakable in your back no

thank you

here’s your tag 41 when does the

cloakroom close this cloakroom is open

until 9:00 p.m.

oh dear I won’t be back until about

10:30 tonight where can I pick up my bag

we will transfer your bag to the lovely

floor cloakroom you may collect it there

ma’am

I see thanks a lot you’re welcome

you

collecting items dialog one mr. green

may I have your claim check please okay

here you are thank you here are your

bags thank you you’re welcome

have a nice trip sir

[Music]

dialogue to

I left my bag with you this morning

certainly sir may I have your tag please

sure here you are thank you sir

just a moment please

thank you for waiting sir is this

everything yes that’s all there was

thanks a lot oh sorry it seems you left

one bag where’s my pink bag can you

describe it it’s pink

children’s style for my daughter sorry

maybe I forgot to fetch it please wait

for a moment I’ll collect it for you

right away it doesn’t matter it’s really

a trouble here’s your bag sorry for

keeping you waiting so much long time it

doesn’t matter

you

Tagg being lost dialogue 1 good

afternoon sir

may I help you yes I left my jacket with

you this morning but I’ve lost the tag

for it

I see sir do you remember the tags

number or color I’m afraid not I’ll find

it for you

[Music]

dialogue - did you leave it at this

cloakroom sir yes could you describe the

jacket please yes it’s a beech corduroy

jacket with a brown check lining is your

name marked on the jacket sir no I don’t

think so may I see some identification

please

well here’s my card but why all these

questions we have many similar jackets

in the cloakroom and we might make a

mistake I see just a moment please

I’ll check for you

thank you for waiting sir is this your

jacket that’s the one sorry for all the

trouble

not at all sir have a nice day

inquiring room number dialog one good

morning what can I do for you yes I want

to speak to mr. brown

but I don’t know his telephone number

could you please tell me his room number

room 3 0 1 3 thank you

please hold a line I’ll transfer your

call

[Music]

dialogue - good afternoon this is the

information desk may I help you sir yes

I’d like to speak to mr. white could you

please tell me whose room number

certainly sir how do you spell his last

name please

WH ite thank you sir just a moment

please

thank you for waiting sir mr. white is

staying in room three zero zero five are

you calling from outside sir yes I’ll

transfer your call could you hold the

line please

okay mr. mass I’m afraid there’s no

reply

I guess mr. white is out would you like

to take a message

no thank you I’ll go home later

the name doesn’t appear on the list

[Music]

dialog one hello who would you like to

contact I want to find Ellen’s would you

mind waiting for a moment

I’ll check the staying guest list oh I’m

afraid he has already checked out it

doesn’t matter I’ll give him a call

[Music]

dialogue - thank you for waiting sir I’m

afraid his name does not appear on the

list when is he due to arrive today

I see sir I’ll check our reservation

list could you hold the line please

thank you for waiting mr. Seligman is

booked for today but he has not checked

in yet okay I’ll call again later

can I help you I’d like to contact Nancy

I’ll set the list I’m afraid there’s no

guests with that name we have a guest

with a similar name would that be her no

I am sure she’s Nancy I’m afraid she has

already checked out

message for staying guests dialog one

information desk may I help you yes my

name is golden ken in room 3 2 6 my

message lamp is on is there message for

me yes there is a message for you from

mr. James Ellen’s could you read it for

me please

mr. Ellen’s called at 3:15 p.m. he asked

you to call him back as soon as you

returned his number is 0 1 0 3 6 5 2 1 3

6 5 fine thanks very much you’re welcome

sir

[Music]

dialog - this is the information desk

may I help you I try to contact mr. GU

Behnken in room 8 3-0 but he was out

could you take a message for him please

certainly sir for mr. GU Behnken in room

8 3 0 may I know who’s calling please

yes my name is James Ellen’s mr. Ellen

go ahead please could you ask him to

call me back as soon as he arrives at

the hotel certainly sir now have your

number please

yes it’s Type A two zero three four zero

seven zero is that the complete message

yes that’s all

conveying messages for guests dialog one

I’d like to meet mr. Han in room three

zero zero but he seems to be out do you

know when he will be back

may I have your name please yes it’s

beckoning of BT engineering just a

moment please mr. Han will be in the

coffee shop until 10 a.m. he asked us to

tell you to meet him there thank you

you’re welcome sir

[Music]

dialogue - good morning sir may I help

you yes I have a very important client

coming between 9:00 and 9:30 a.m. but I

won’t be in my room when he comes could

you tell him that I’ll be in the coffee

shop having breakfast are you a hotel

guest yes I’m staying in room 2 8 0 may

I have your clients name please

yes it’s deccan II of BT engineering mr.

Han thank you sir we will inform him

when he comes until what time will you

be in the coffee shop sir

I’m not sure if there’s any change I’ll

call you later mr. Han would you mind

giving me your telephone number so I can

contact you at the time no problem

introducing nearby locations dialog 1

excuse me where is the restroom the

restroom men yes it’s over there at the

back of the elevator Hall thanks a lot

you’re welcome M

[Music]

dialogue - could you please tell me how

to get to the bar

the bar is on this floor please go

straight along the hallway turn right at

the end and the bar is on the left

thank you by the way could you please

tell me how to go to the restroom the

restroom is at the end of the hallway to

the left oh I see where’s the cloakroom

you know as a newcomer I need to make

clear everything it’s over there can you

see it yes thank you for your

information you’re welcome

hey is there a restroom on the second

floor yes madam every floor has they are

all at the end of the hallway Thanks

you

information for shopping and sightseeing

[Music]

dialog 1 good morning sir may I help you

I’d like to buy a stereo set where’s the

best place to go the best place is drama

road there are many electrical discount

shops there it’s about 20 minutes by

taxi from here that sounds fine thanks a

lot you’re welcome sir

[Music]

dialogue - good morning good morning

today we can afford a whole day

sightseeing could you tell us some

places of historical interest in

Shanghai have you ever been in Shanghai

before no this is our first trip here

I’m very pleased to suggest that you go

to visit the UN garden and the Jade

Buddha temple the main attractions in

Shanghai they’re often visited by

foreign guests and why are those places

so popular so you even garden is lonely

the Pearl of Shanghai but also called a

number one Vista in East China good I’ll

take some pictures then how about the

temple the Jade Buddha temple is one of

the most famous temples in China oh

great we’ll have a good chance to feast

our eyes

what’s more the construction of the

Grand Hall is magnificent

both places sound worth visiting thank

for your recommendation

standard laundry service dialog one room

service may help you do you know laundry

service yes we do you may use our

laundry room for self service or you may

leave your laundry in the bag we provide

and we’ll do it for you where is the

laundry room located it’s next to the

workout room on the first floor dialog -

room service what can I do for you I

have some shirts that need laundering

and I’d like my suit pressed

there’s a laundry form as well as a bag

in your room please fill it out and put

it together with the clothes into the

bag and the maid will come and pick it

up how long will it take to get my

clothes back the pres de su only takes

three hours the laundry will be returned

to you tomorrow

around noon time is that Alright that’s

alright please send someone to pick it

up right away sir laundry service may I

come in please

these are my shirts that need laundering

one of them is stained be sure to wash

it carefully don’t worry we promise a

new shirt will be back to you

dry laundry service dialog one good

morning may help you yes I want this

suit dry-cleaned alright I tried to get

this stain out but it didn’t come out do

you think you can do it let me see it

looks like a grease stain I think you’ll

come off dialog too this is the laundry

service can I help you I have some

clothes that need to be washed a few

pairs of socks some panties and a

sweatshirt yes ma’am will that be all oh

I forgot I also have some clothes that

need to be dry-cleaned I have a skirt a

couple blouses and a sweater we’ll be

happy to take care of that for you is

there anything else I can do for you

there’s a small stain on the Left sleeve

of one of the blouses please try to get

it out and please be very careful with

my sweater it was very expensive of

course man I’ll send someone to pick up

your clothing right now great how long

will it take to wash them all it’ll take

one day to finish the laundry and a day

and a half to finish the dry cleaning

that won’t do

I need my skirt back tomorrow morning we

offer a rush service it’s just 10 yo an

extra for each article

express laundry service dialogue 1 when

can I have my laundry Beck usually it

takes about 2 days to have laundry done

but would you like Express service what

is the difference in price we charge 50%

more for Express but it only takes 5

hours I’ll have Express then dialogue -

laundry center how may I help you yes

this is mr. Page in room 1 3 0 3 I have

a three-piece suits to be dryclean and a

sweater to be washed right away we

usually pick up laundry before 9 a.m.

now it is 10 noon I’m afraid your

laundry it can’t be returned today but I

need to wear it to attend a party this

evening

don’t worry mr. page our quick service

is available if you like that’s great

how do you charge for it there is an

extra charge of 50% for quick service

but it only takes you four hours very

good I’ll have the quick service then

may I send someone to pick up your

laundry now mr. page yes that’s very

kind of you just a moment I nearly

forgot something

anything else I can do for you please

wash the sweater by hand and cool water

or it might shrink by hand in cold water

I have taken note of it thank you my

pleasure

mending service dialog one laundry

service can I help you yes I want to

have a dress washed but I’m afraid it

might fade there shouldn’t be any

problem madam but you will need to write

down special instructions on your

laundry list I also have an evening

dress that is torn

you might ask the housekeeping clerk to

mend it for you or if you have us wash

it you can write it in the laundry list

the evening dress needs both washing and

mending that’s a good idea

you

[Music]

dialogue - do you have a mending service

for clothes pardon me

a mending service I’d like these socks

darned

I see sir yes we can mend them there’s a

jacket too

there’s a hole in it I’m sorry sir we

can mend a seam but not a hole there’s

also staining on this jacket I’d have it

removed before it’s dry cleaned may I

see it please yes here you are what kind

of stain is it sir I spilled some soy

sauce on it we will do our best to

remove the stain

misdelivery dialogue 1 this is

housekeeping we have found your sweater

we made a mistake delivering the laundry

we’ll send it up to your room at once

we’re very sorry for the inconvenience

that’s all right I’m glad you found it

housekeeping

here’s your skirt thank you welcome

we’re sorry for the delay never mind

[Music]

dialogue to housekeeping may I help you

yes the Maine delivered some laundry to

my room but it’s not mine I’m sorry

ma’am we will send someone immediately

Housekeeping have brought your laundry

is this yours ma’am

yes that’s right could you put it on the

bed please

certainly ma’am may I have the mints

delivered items please sure I’ll get

them for you thank you ma’am

we were very sorry for the inconvenience

that’s all right

ma’am here your laundry I’m very sorry

for the delay

it doesn’t matter but please be careful

next time such a mistake will reduce

your service quality even damage your

hotel’s reputation you’re right I’m sure

it will never happen again

delivering food service dialog one is

that room service speaking may I help

you yes I ordered a pot of coffee it’s

arrived but it seems empty

no coffee comes out when I pour I see

sir could you pull out the black stopper

of the pot before you pour please oh is

that what you do I’ll hold the line

while you try it that’s very kind of you

it’s working fine thanks a lot you’re

welcome sir please enjoy your coffee

[Music]

dialog - good evening room service may I

help you yes I’d like to order breakfast

for tomorrow morning certainly sir go

ahead please I’d like two orders of

fried eggs with bacon a large pot of

coffee to mix salads two orders of toast

and some pineapple juice how would you

like your eggs sir can you make one

sunny-side up

and the other over easy please okay

which kind of salad dressing would you

prefer French or Thousand Island make

them French how many orders of pineapple

juice would you like sir two please will

there be anything else sir no that’s all

thanks

you

wake-up call service dialog 1 I wonder

if you can help me we’ve just come from

New York and we are not at all used to

the time difference here but I hate to

be a late sleeper as I’m fun of morning

exercises you see I see it is 4 o’clock

in the afternoon now you’d better take a

good rest mr. Bello it takes a while to

recover after a long flight some guests

have jet lag for a few days that’s very

considerate of you but would you please

wake me up at 6 Beijing time tomorrow

morning yes sir

[Music]

dialog - at what time do you want me to

call you up sir at 7 tomorrow morning

please

what kind of call would you like by

phone or by knocking at the door by

phone I don’t want to disturb my

neighbours yes sir I’ll tell the

operator to call you up at 7:00 tomorrow

morning anything else I can do for you

could you please bring me some newspaper

I’m used to read something before

sleeping we only have china daily do you

want to read ok mr. Jack this is your

newspaper it’s great appreciated not

much how this sound sleep and enjoy a

sweet dream

room cleaning service dialog one

housekeeping me I come in come in please

good evening ma’am may I do your room

now

certainly

I’m done anything else ma’am no thanks

[Music]

dialogue to housekeeping may I come in

come in please good evening ma’am may I

do your room no sure could you tidy up

the bathroom first

I’ve just taken a bath and it’s quite a

mess certainly ma’am

is there anything else I can do for you

ma’am oh yes where can I borrow a

hairdryer Elson went up right away thank

you you’ve been very helpful

you’re welcome Oh according to the

weather report it’s windy and rain

tonight please don’t forget to close

your window really thank you very much

for your reminding I haven’t got any

information about weather condition I’m

pleasure to be helpful good night ma’am

have a nice dream

appliances maintenance dialogue one I’m

having a problem with my TV what’s the

matter with it the picture is flipping

the Sony’s not clear there’s a lot of

static I’m sorry we’ll send someone to

your room to adjust the channels we’ll

send a repairman up to your room at once

to look at it dialog - housekeeping may

I come in

sure come in did you call for service

ma’am yes my air conditioner isn’t

working well I’ll tell the maintenance

departments at once they’ll send

somebody to take care of it

maintenance good afternoon what can I do

for you there’s a terrible smell coming

from the air conditioner is this the

first time you noticed it no actually

I’ve noticed it for a couple of weeks

now when do you usually smell it hmm I

guess it’s usually in the morning or at

least that’s what I’m home to notice it

okay I’ll check on it for you will find

the reason and solve it as soon as

possible

facilities maintenance dialogue one

repairman may I come in come in what’s

the trouble ma’am the toilet doesn’t

flush let me see

oh it’s clogged it’s all right now you

can try it yes it’s working now

if you need any other things please let

us know yes I will good night dialog -

housekeeping may I help you

yes I’m having problems with the

bathroom what exactly is the matters

well the toilet is out of order it won’t

flush what other problems do you have

also the water keeps running in the

toilet

I’ll see also the plumber immediately

there’s another problem the light in the

bathroom doesn’t work right I’ll send a

plumber and an electrician right now

please wait for a short while Kenny’s

your phone sure please the repairer will

be here in a minute okay thanks a lot

medical/service dialogue 1 as the

Chinese saying goes a hot water bath can

throw off the flu and you may try to

drink as much bull water as possible yes

would you please switch on the mini jar

to get me some boiled water ok madam can

I replace the bathroom towels and other

toilet needs thank you very much

anything else I can do for you madam no

thanks a lot I only want to have a bath

and then a good rest let’s press the Do

Not Disturb button for you when you need

me to make up your room please turn off

the DND sign or dial 9 to the floor

service desk I’ll be back to your

service at once you’re so kind thank you

again I’m always at your service I hope

you’ll be better soon

[Music]

dialogue - I have a terrible headache

can you bring me something for it

certainly ma’am we’ll bring some

medicine immediately housekeeping Meg

come in yes of course I brought your

medicine ma’am please take two tablets

three times a day after meals two

tablets three times a day after meals

that’s right ma’am I hope you have a

good night I’ll try - thanks you’re

welcome

you

Bed amenities dialog 1 excuse me could I

have another blanket it’s a bit chilly

in my room at night certainly I’ll get

one for you also could I have two more

pillows please yes I’ll bring them when

I bring your blanket here your blanket

and pillows would you please sign this

slip sure there you are

thank you

[Music]

dialogue to housekeeping man come in

come in please good afternoon mr. Zoe

good afternoon

where do you want this bed to be placed

sir how about here okay

your bed is in place mr. Zoe is there

anything else we can do for you let me

think Oh could you please give me

another quilts I feel a little cold

yesterday night no problem I’ll set it

immediately thank you so much you’re

welcome

making beds for guests dialog one

housekeeping may I come in please come

in here’s the pillow you asked for mr.

Smith good thank you you’re welcome

is there anything else I can do for you

sir no thank you

good night mr. Smith good night

[Music]

dialogue to housekeeping that come in

yes come in would you like me to make

your bed no yes please

dispel is very comfortable I’m glad

you’re pleased with it I hope you will

enjoy your stay

I’m already enjoying it by the way do

you know where I can have my shoes

shined

yes the hotel provides free shoeshine

service for its guests all that you have

to do is place your shoes to be shined

outside your door before you go to bed

and the night porter will collect them

the shoes will be shine and return to

your doorstep early the next morning I

see thank you

guest amenities dialog one could I have

another table put in my room I’m sorry

sir

we don’t have any extra tables well

could I at least have two extra chairs I

often have friends over for dinner and

sometimes there aren’t enough chairs

I’ll check with my supervisor thank you

you’re welcome

[Music]

dialogue - good afternoon housekeeping

can I help you the toilet paper in my

bathroom is used up I’m sorry

I will deliver some to you within five

minutes here’s toilet paper would you

like me to put it in the bathroom just

give it to me thank you you’re welcome

is there anything else I can do for you

would you mind bringing me some

toothpicks is there no cheese pick yes I

throw them without attention I know you

get them ready beforehand oh no wonder

I’ll bring some for you thank you

you

bedroom amenities dialog one

good evening housekeeping this is how

I’m speaking how may I help you I would

like to borrow an iron and an ironing

board okay what is your name and room

number please John Smith room one six

one zero mr. Smith the room attendant

will bring them to you within ten

minutes

[Music]

dialogue to housekeeping may I come in

yes the door is open here is the iron

and ironing board you asked for sir

put them over there anything else I can

do for you mr. David yes can you bring

me two more cups I’m expecting some

friends to visit me okay I will bring

them right now thank you you’re welcome

goodbye mr. David

mr. David here are your cuts thank you

so much hope you enjoy your time with

your friends goodbye

we will bye

evening turndown service dialog one

turndown service may I come in please

come in good evening madam my name is

Jack may had turned on your bed for you

no not now please

we are going to hold a party here could

you come back later it’s really madam

would you like me to draw the curtains

for you yes please

it’s much better

[Music]

dialogue to come in please good evening

sir may I complete your evening turndown

service now I’m busy now could you come

back later certainly sir I’ll come back

in one hour is that okay yes thank you

could I turn down your bed no oh sorry I

have not finished my work now would you

please come again half an hour later I’m

sure I’ll complete it at that time okay

sorry to disturb you you’re not the

problem thank you for your patience mr.

Jack have you finished your work now yes

you can make my bed now okay

borrowing electric equipment dialog 1 is

this housekeeping speaking may help you

yes I’d like to use my hairdryer but

it’s 220 volts do you have a converter I

could use yes we do mem but I’m afraid

another guest is using it now we can

lend you a hairdryer instead fine could

you bring it soon certainly ma’am I’ll

send someone immediately

[Music]

dialogue - is there anything I can do

for you yes I don’t know how to use this

dryer I’ve just borrowed it from the

hotel let me show you madam by the way

do you have a transformer for my

husband’s shaver it does not work with

that one I’ll get one for you

immediately madam thank you very much

you’re so kind jack thank you I’m always

at your service and do have a pleasant

evening I’m sure I will think again

illness emergency dialogue one

good morning housekeeping this is Celina

speaking how may I help you

I think I may have a heart attack where

are you calling from sir

room one two zero two i’m mr. brown

please lie down and remain still mr.

Brown I will call for help right now

please hold the line dialog - may I come

in it’s room attendant I’m not feeling

good now I get terrible stomach ache and

have loose bowels I’m sorry to hear that

you really look so pale what’s the

matter would you want me to call a

doctor for you not necessary but please

do me a favor I want you to help me buy

some aspirin I’m sorry I can’t do that

sir it’s against our hotel’s regulations

I think it’s better to accompany you to

the clinic Thanks I don’t think it’s

that serious and I don’t like the

disinfectant smell there if anything get

more serious please don’t hesitate to

let me know

lost-and-found dialogue 1 good afternoon

is that mr. Smith speaking please this

is housekeeping we have found your

camera really how wonderful

where was it at the restaurant could you

come down to our office at the 8th floor

great

I’ll be right away thanks a lot dialog -

housekeeping may help you yes

I’m mrs. Daphne in room 533 I’ve lost my

camera I’m sorry to hear that madam

shall we check your room for you no I’ve

already checked there could you describe

your camera in detail I’ll keep a record

yes of course it’s a black Canon AE when

and where did you first find your camera

missing this morning after I came back

to my room where did you go I had

breakfast in the coffee shop then I went

to the drugstore and straight back to my

room

we will check there with the Security

section - when will you be checking on

me since Daphne tomorrow morning we’ll

do our best to find your camera in the

shortest possible time

special request dialog 1 excuse me can I

get one copy of USA Today I’m sorry but

USA Today is not available on Saturdays

and Sundays we have other options why

don’t you try china daily all right I

will take that one

do you provide free newspaper every day

yes we do offer one copy of newspaper

free of charge if you care to read more

you can ask the concierge to help you or

read in the lobby there are all kinds of

newspaper and magazines there

[Music]

dialogue - excuse me and the room

attendant sorry to disturb you may I

come in come in please

I’m sending you the roses you ordered

that the forest good just put them in

the vase over there I will have some

friends coming to visit me this

afternoon can you contact the

horticulturist asking them to send some

plants here of course I will tell them

later thank you and I am just going down

to have lunch

would you please fill my flash with a

bottle of hot water yes miss I’ll fill

it full and if there is anything else I

can do for you just let me know

responding to fire alarm dialog one you

attention please your attention please

please stay calm

the situation is under control and is

being investigated don’t use the phone

during the next 10 minutes you will be

contacted if there is any danger

[Music]

dialogue to your attention please

your attention please this is ellen the

switchboard operator we are evacuating

the hotel now please stay calm and use

the stairs

do not use lifts or elevators leave all

your personal belongings in your rooms

take only your room key and close the

door behind you please act quickly and

come to the front garden

extending this day dialog one good

morning room reservation may help you

yes I’d like to extend three days for my

stay which state would that be

I’d like a twin room from May 15th let

me check and there sorry but we were

fully booked for all types of room that

night I see can you book me into another

hotel in the area I’ll try my best to

help you

[Music]

dialogue - good morning what can I do

for you of course you can help me a lot

I’m secretary of business representative

group I’d like to extend our stay for

two days for we have to take part in

some business activities certainly wait

a minute please I have to check it’s in

the computer the eight rooms that you’re

staying in have been registered by your

tour group the guests will arrive at 3 o

clock this afternoon

could you mind transferring to the rooms

• on the sixth floor there are all the

rooms with Seaview okay I’ll take them

do you have Presidential Suite vacant

wait for a moment yes would you like to

make a reservation yes I’ll reserve one

for my friend his name is Harry okay

I’ll make a record

changing the room dialog one can we

change the rooms at 9:00 a.m. the guests

in these rooms will check out at nine

o’clock I think you can move into the

rooms at 10 o’clock I’ll notify you and

I’ll send a few bell boys to help you

with your luggage it’s very kind of you

you’re welcome

[Music]

dialogue - good morning front desk may

help you of course I’d like to change

our room why do you want to change it we

like to stay in the North room and I

have the North rooms facing the sea

we’ll stay here for six days and I wish

my mother a better stay here I see

may I know your name and room number

Mary in room two six zero zero Miss Mary

your sting in a family suites aren’t you

yes

please wait a moment Miss Mary I’ll have

to check in the computer a family suite

facing the sea has just been checked out

the room rate is the same fantastic

losing the watch dialog one good morning

housekeeping

this is Jane speaking how may I help you

I found a watch may I have your name sir

Jack Norton mr. Norton when and where

did you find it in the hallway outside

of my room it’s about five minutes ago

thank you very much dialog - my watch is

missing miss Greene when did you lost it

and where do you think you lost it this

evening in my room when was the last

time you saw your watch before I went to

dinner I put it in the toilet when did

you find that it was lost just now it

was not in the toilet and it is missing

did you bring your purse to dinner miss

Greene yes I did could you please check

your purse just in case you may see it

in there okay oh my goodness it is here

in my purse I am too glad you found your

watch Miss Greene have a good evening

goodbye

losing the wallet

[Music]

dialogue 1

my wallet was missing what is your full

name and room number sir

Jack Norton room 202 where did you lose

your wallet in the Rose Garden

restaurant when did you lose it

I lost it at lunchtime about 12 o’clock

today what does it look like it’s a

black leather wallet with a playboy logo

brand and printed on it

[Music]

dialog - hello good evening mr. Norton

this is Selena calling from housekeeping

good evening Selena we found your wallet

at rose garden restaurant the restaurant

server couldn’t find you

he turned the wallet into lost and found

that’s great when can I have it

our assistant manager will go to your

room to deliver it to you and you will

have to fill out come forms that’s okay

thank you very much you’re welcome

goodbye mr. Norton hello mr. Norton here

is your purse please count the money in

it that’s right thank you very much

you’re welcome please be careful next

time

laundry is damaged dialogue one

housekeeping to help you yes I sent a

sweater to the laundry but it’s sent

back badly we’re very sorry ma’am I’ll

send someone immediately I’m afraid

there’s no way to mend it I’ll ask for

compensation

[Music]

dialogue to housekeeping may I come in

yes look at the sweater it’s ruined

we’re very sorry sir could you buy a

replacement here and give us the receipt

we will refund the cost of the laundry

and the new sweater I’m afraid I won’t

have time to buy a new one could you buy

a replacement in your hometown and send

us the receipt we will send you a bank

draft for the amount it sounds

reasonable but could you please buy a

replacement for me but we don’t know

what’s your preference the same style

and the same color will be fine I have

to ask the manager to see whether it’s

feasible okay give you time

leaving some items in the room dialog

one housekeeping may I help you yes I’ve

just checked out but I think I miss I’ve

left my sweater in my room may I have

your name and room number please

yes it’s Harry and I was in room six

zero two zero could you come to room six

zero two zero now we’ll wait for you

there okay I’ll be there right away

[Music]

dialogue - excuse me sir but are you mr.

faith that’s right

could you fill out this request slip

please sure here you are I’m sorry sir

but may I see some identification please

here’s my passport thank you sir

after you sir I think I must have let my

jeans in the closet oh yes here it is

glad you find it please keep your items

carefully next time never next time

thank you for your reminding please

check again whether there is something

left oh I almost forget my glasses is

missing we have checked our Lost and

Found list but I’m afraid your glasses

did not appear on it that’s too bad I

must left it on the taxi

asking for medicine dialogue 1 I have a

terrible headache can you bring me

something for it certainly ma’am will

bring some medicine immediately could

you please give me some water here you

are thank you

[Music]

dialogue to housekeeping that come in

yes of course I brought your medicine

ma’am please take two tablets three

times a day after meals two tablets

three times a day after meals that’s

right ma’am

I hope you have a good night I’ll try to

you Thanks welcome em if you need any

help don’t hesitate to call me that’s

very kind of you Oh could you please

bring me some sleeping pill I’m afraid I

can’t fall asleep I’m afraid I can’t

help you we are not allowed to take such

medicine for guests maybe listening

music will be helpful I understand

other services to the room guests dialog

one could you bring me an English

newspaper please certainly sir we’ll

bring one as soon as possible would you

like an evening newspapers tonight - no

that’s alright how much will it be it’s

free sir

[Music]

dialogue - I’ll need some cigarettes

could you bring it for me it’s my

pleasure sir which brand would you

prefer any how many packs will you need

sir - please and just add them to the

bill

I’m afraid cigarettes must be paid for

in cash could you have the exact amount

of ten dollars ready please sure thank

you sir we will bring your cigarettes as

soon as possible

here are your cigarettes sir Marvo brand

great it’s my favorite brand I’m glad to

hear that

the ashtray is over there I know you’re

so considerate

being locked out of the fire exit dialog

one housekeeping they help you I’m

outside on the fire escape and can’t get

in what shall I do which four are you on

ma’am the 15th floor could you sleep

where you are ma’am

we will send someone immediately

[Music]

dialogue - hello is anyone there

yes I’m here could you step to the left

as the door opens outwards ma’am sure

thank goodness you came I was beginning

to give up hope

I’m very sorry man but for security

reasons the fire doors cannot be open

from the outside oh is that the reason

message service dialog one piece hotel

front desk hi I want to speak with

Edward Sloan just a moment I’ll connect

you to his room

front desk nobody answered the phone in

mr. Sloan’s room could you take a

message yes of course I’ll give him the

message

[Music]

dialogue - this is Beijing Hotel may I

help you

yes could you put me through to mr.

Smith in room two three four please

certainly sir just a moment please

I’m sorry sir nobody answers the phone

would you like to leave a message for

him okay

I’m coming from Beijing hunting

engineering company next Tuesday we will

hold a conference and see you in hotel

please tell him to call back at five

five three one three six two four may I

have your name yes this is Tom miles

could you repeat your phone number

please it is five five three one three

six two four okay thank you we will

inform him as soon as possible when he

comes back

unit 72 transfer service dialog one

information desk speaking may I help you

hello this is Casey in room two zero six

would you please transfer my call to the

Chinese restaurant I want to book a

table today I’m sorry but this is a

direct line

we cannot transfer your call to the

Chinese restaurant you made directly

dial six three six five six five four

three two restaurant reservations okay

[Music]

dialogue - good morning Beijing hotel

may I help you

I’d like to speak with mr. Winston in

room two one three please how do you

spell his name please

WI NS t o n could you repeat that please

w AI NS t o n please hold the line and

I’ll put you through

I’m sorry sir the line is busy would you

please wait for a moment

it doesn’t matter please try again later

for me

thank you for waiting so long time sir

please go ahead you’re through

communication disorder dialog one hello

information desk there i’m dia’s in room

one seven zero two there seems something

wrong with my phone I dialed but I keep

getting a weird noise what kind of noise

is it making a continuous beeping sound

I assumed that is because of the

alliance they might be overloaded it

will immediately send our mechanic to

your room dialog - operator I’ve just

made a call to Los Angeles but I

couldn’t hear anything I’m not going to

pay for the call

I see sir how long was your call two

minutes of the most our computer shows

that you spoke for four minutes and

thirty seconds sir shall I connect you

with the International operator no

that’s all right

international direct call dialog one

Operator

how can I help you I want to make an

overseas call how can I do that first

dial nine then zero zero to the country

code and the number how much does it

cost to call England the rates are

listed in the hotel services guide

[Music]

dialog - good morning this is hotel

operator may I help you yes this is John

Smith in room for zero - I’d like to

make an international call mr. Smith

we offer idd and DDD services in our

hotel so you may call directly from your

room it is cheaper than going through

the operator Oh would you please tell me

how to do that certainly sir please dial

the country code the area code and the

number you want the country codes are

listed in the services directory in your

room I see thanks a lot you’re welcome

sir

a coming in call dialogue one is this

the Beijing hotel speaking yes it is may

I help you yes could you please put me

through to room two and three please

certainly sir just a moment please

I’m sorry the line is busy would you

like to hold on or call back okay I’ll

come back later thank you you’re welcome

sir

[Music]

dialogue - president Hotel may I help

you yes could you put me through to mr.

George the reserved room number is one

three zero three he’s supposed to have

arrived yesterday okay let me see a

minute please yeah he’s already arrived

I’ll put you through I’m sorry there’s

no answer I’d like to leave it a message

hold the line sir I’ll put you through

to the information information can I

help you I’d like to leave a message to

mr. George do you know which country he

is from from New York USA let me check

yes mr. George from USA and your name

sir Cobell please tell him that I’m

coming to meet him tomorrow afternoon at

about 5:00 p.m. I see mr. George will be

well informed as soon as he is back

person-to-person call dialog one

hello operator I’d like to make a

person-to-person collect call to

Guangzhou China yes sir what number are

you calling area code zero two five zero

nine two eight five one and the party

you’re calling mr. Wang tall may I have

your name and room number sir won’t comb

room 633 dialogue - I’d like to make an

international call certainly sir which

country are you calling Switzerland a

person-to-person or a station call sir

person-to-person could you tell me the

party’s full name and telephone number

please yes it’s Nancy and the number is

Lowe’s then 4 9 6 8 0 Nancy at Lowe’s n

4 9 6 8 0 that’s right may I have your

name and room number please

yes it’s Farrar and I’m in room 834 mr.

farrar in room 8 3 4 that’s right could

you hang up please and we will call you

back ok

station-to-station call dialog one

operator I truck calling a number in

Beijing but I can’t understand what

they’re saying

could you please a golfer me certainly

sir I’d be glad to help you what number

are you calling please

6 7 6 8 2 7 2 9

[Music]

dialogue - good morning this is the

hotel operator may I help you

yes I’d like to make a long-distance

call to Guangzhou

could you please to call for me

certainly sir I’d be glad to help you

what number are you calling please eight

five zero two seven six six five would

you please tell me to whom you would

like to speak mr. Wang tall do you want

to make a pay call or a collect call a

paid call please may I have your name

and room number please yes my name’s

Mike Smith and I’m in room three two

four

thank you sir could you hang up please

I’ll call you back as soon as I can

long distance call dialog one Operator

good afternoon may I help you I’d like

to make a long-distance call to USA this

is mrs. black room 608 certainly mrs.

black to which city please San Francisco

may I have the number please

6 5 4 3 1 1 3 4 sorry mrs. black this

line is busy could you please hold the

line

I’ll hold then Oh the line is open now

I’ll put you through go ahead please

[Music]

dialogue - I’d like to make a

long-distance call

can I use the phone I’m afraid

long-distance calls cannot be made from

this phone well it’s very urgent and the

staying guests can’t you make an

exception for me I’m afraid not sir this

phone is for business use only we ask

our guests use the guest room phones for

overseas calls could you make it from

there please okay I’ll do that then I’m

very sorry we couldn’t help you sir

collect call dialog 1 how can I place a

collect call the International operator

can help you with that what’s the number

of the International operator dial 9

then 100

[Music]

dialogue - may I speak to mr. Tom Smith

please speaking what can I do for you

this is the hotel operator I have a

collect call from mr. Harry in New York

will you accept the charges yes of

course thank you could you hold the line

please

hello mr. Smith will accept the call

could you give me your operator number

please

yes it’s 2 4 thank you my number is 6 3

could you give me the time and the

charges after the call please yes of

course thank you go ahead please

room-to-room call dialog one this is the

hotel operator may help you yes I’d like

to call my friend in his room what shall

I do

do you know the room number please yes

it’s three zero one from a house phone

please dial one first then the room

number and there’s no chart for house

calls I see thank you you’re welcome

[Music]

dialogue - good evening information desk

may I help you sir yes I have something

urgent to speak to mr. bill brown about

but I forgot his room number

I see sir I’ll check it for you how do

you spell his name please

B I ll bill B ro WN brown thank you sir

just a moment please

thank you for waiting sir mr. Brown is

staying in room 1 1:06 are you calling

from outside sir no it’s a health phone

I’m afraid we cannot transfer a

room-to-room calls could you make the

call directly please you may dial zero

first and then the room number all right

thank you you’re always welcome sir

a busy line dialog one Operator

have been trying to get through to the

assistant managers desk for the last 10

minutes the line has been continuously

engaged why is it taking so long I’m

very sorry to hear that sir I’m afraid

it is often the case during peak hours

shall I ask him to call you when the

line is free yes do that

[Music]

dialogue to put me through to room for

three one two please

certainly ma’am

thank you for waiting ma’am I’m afraid

there’s no reply from 431 - that’s not

possible

I’ve called twice in the last 10 minutes

and each time the line was engaged busy

I’m sorry ma’am but if there are two

incoming calls at the same time we often

hear a busy signal oh is that the reason

I understand would you mind waiting for

a moment I have no time to wait can you

ask him to call me back when you put

through what’s your telephone number he

has my number okay

international rates dialog one good

afternoon

operator this is ellen speaking how may

i help you can you tell me what the

charge is to call Italy during weekdays

it’s 8:00 UN for a minute for

station-to-station call and 12 UN for

person-to-person call on weekends there

is a 40% discount sir I see thank you

[Music]

dialog - operator could you tell me the

rates for calls to the States certainly

sir for the mainland USA no its Honolulu

just a moment please

I’ll check it for you thank you for

waiting a three-minute person-to-person

call is 28 un on weekdays and 21 un on

Sundays a station call is 24 un on

weekdays and 18 un on Sunday for each

additional minute the charge is for un

is there a special night rate between

11:30 p.m. and 7:00 a.m. there is a

discount for domestic long distance

calls in addition all calls including

local calls are subject to 15 percent

surcharge I see thank you it’s my

pleasure

manual wake-up call dialogue one good

morning mr Wood it’s 5:00 a.m. this is

your wake-up call

thank you you’re welcome have a nice day

mr. wood goodbye goodbye dialog - good

morning mr. Dalton this is your 6

o’clock wake-up call

thank you it is my pleasure the outside

temperature is 25 degrees Celsius the

weather forecast says that it will be

rainy today so if you’re going out you’d

better take an umbrella with you thank

you for your consideration is there

anything else I can do for you mr.

Dalton yes I would like to have

breakfast in my room okay I will

transfer your calls to room service

thank you you’re welcome

please wait a moment

I’ll put you through please go ahead

hello I want to order beef steak with

onion and shrimp salad yes sir

how would you like your steak done rare

medium or well done medium please