Business English Customer Service Expressions Advanced Professional English
hi i’m vanessa from speak english with
vanessa calm how can I help you let’s
talk about it today we’re gonna be
talking about three useful expressions
that you can use in customer service
positions if you work at a restaurant at
a coffee shop any place that you’re
working with customers at a gym even at
a bank these places you’re working with
customers face to face or possibly even
on the phone and I think that they’ll be
useful for you because they’re gonna be
natural easily understood and hopefully
easily remembered so that you can use
them the first one is actually two
questions it is how can I help you or
what can I help you with if someone
comes to your counter and they’re gonna
order something or they look like they
have a question or there’s some problem
this is a great polite way to start your
conversation how can I help you what can
I help you with let’s imagine that your
place where you’re working is so popular
you’re working at an awesome coffee shop
and everyone wants to drink your coffee
well that means there’s probably a long
line outside the shop or in front of
your cart so when people finally make it
to the front of the line you can say I
can help the next person and then when
they arrive you can say thanks so much
for waiting thanks so much for your
patience personally I think it’s more
professional to say thank you instead of
directly I’m sorry if the person
actually seems upset of course you can
say I’m so sorry you had to wait thanks
for your patience but if the person
doesn’t seem really upset about waiting
because they’re so excited about their
coffee feel free to just say thank you
it’s polite and it shows that you
recognized they had to wait but it’s not
big of a deal they’re getting your
awesome product I can help the next
person thank you so much for waiting
thanks so much for your patience let’s
imagine unfortunately you have a
customer who’s upset maybe they got the
wrong order maybe there was just a
misunderstanding maybe they had to wait
for a long time what can you say to help
with this situation well a really clear
beautiful introduction statement you can
say is I’m so sorry that happened I’ll
try my best to help I’m so sorry that
happened I’ll try my best to help when
you say I’m sorry it shows I understand
there’s a problem and I’ll try my best
to help shows that you are gonna do
whatever you can to help fix the
situation super polite and it’s easily
understandable I hope that these three
quick statements for customer service
jobs are useful to you so I want to know
in the comments below this video use
these expressions write them and try to
pretend that you are working in a
customer service position maybe you
actually are in real life even better if
you’re not use these anyway because I’m
sure you’re gonna hear them and it will
be great practice thanks so much for
learning with me and I’ll see you the
next time bye
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