50 Minutes of Advanced British English Listening Comprehension
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hi everyone I’m Gabriella how are your
British English listening skills in this
video you’ll have a chance to test them
out with the quiz first you’ll see an
image and here a question next comes a
short dialogue listen carefully and see
if you can answer correctly we’ll show
you the answer at the end are you ready
a man is reporting his company’s sales
performance at a meeting which to charts
is he using for his presentation please
look at the handout the Left chart shows
our company sales over the past three
years and the sales forecast for the
current year and the right chart shows
the monthly breakdown in sales up to
October of this year now please have a
look at the left shot it shows that
sales have been steadily increasing over
the past three years and if we can keep
increasing our sales the total sales for
this year will show an increase over the
past year next please see the chart on
the right hand side the right chart
shows that the campaigns we’ve run in
April and August really effective I see
but the sales decreased in May and
September following the campaigns yes
but this kind of rebound is unavoidable
I expect the annual sales for this year
to show an increase compared to last
year if we can keep increasing our sales
which two charts is he using for his
presentation
a man is reporting his company’s sales
performance at a meeting which to charts
is he using for his presentation please
look at the handout the Left chart shows
our company sales over the past three
years and the sales forecast for the
current year and the right chart shows
the monthly breakdown in sales up to
October of this year now please have a
look at the left shot it shows that
sales have been steadily increasing over
the past three years and if we can keep
increasing our sales the total sales for
this year will show an increase over the
past year next please see the chart on
the right hand side the right chart
shows that the campaigns we’ve run in
April and August really effective I see
but the sales decreased in May and
September following the campaigns yes
but this kind of rebound is unavoidable
I expect the annual sales for this year
to show an increase compared to last
year if we can keep increasing our sales
a man is joining a sports club and is
getting information on its policies what
type of membership will he choose let me
start by explaining our clubs different
membership options as described in this
brochure regular members can use a gym
and the swimming pool at any time on any
day of the week but we also provide
early-morning memberships where people
can use the facilities only in the early
morning and evening memberships for
people who only want to come in the
evening
what’s the hours for early morning
members early morning members can use
the facilities from 6 a.m. to 10 a.m.
and evening members can use some from 6
p.m. to 11 p.m. I see so early morning
members can stop by and use the
facilities on their way to work exactly
the early morning type is popular
amongst people with nine-to-five jobs
and we also offer memberships just for
the gym or just to the swimming pool if
you only want to use one of those
facilities I want to use both the gym
and the swimming pool I think I’ll use
the gym in the early morning before
going to work on weekday
and the swimming pool on the weekend do
you have a membership that covers
something like early mornings for the
weekdays but all day on the weekend
we’re sorry but we don’t offer a
membership like that sir okay I don’t
think I can get up quite that early on
the weekend so I’ll choose this
membership option
what type of membership will he choose
a man is joining a sports club and is
getting information on its policies what
type of membership will he choose let me
start by explaining our clubs different
membership options as described in this
brochure regular members can use a gym
and the swimming pool at any time on any
day of the week but we also provide
early-morning memberships where people
can use the facilities only in the early
morning and evening memberships for
people who only want to come in the
evening what are the hours for early
morning members early morning members
can use the facilities from 6 a.m. to 10
a.m. and evening members can use some
from 6 p.m. to 11 p.m. I see so early
morning members can stop by and use the
facilities on their way to work
exactly the early morning type is
popular amongst people with nine-to-five
jobs and we also offer memberships just
for the gym or just to the swimming pool
if you only want to use one of those
facilities I want to use both the gym
and the swimming pool I think I’ll use
the gym in the early morning before
going to work on weekdays and the
swimming pool on the weekend do you have
a membership that covers something like
early mornings for the weekdays but all
day on the weekend we’re sorry but we
don’t offer a membership like that sir
okay I don’t think I can get up quite
the early on the weekend so I’ll choose
this membership option a lady is talking
with the man who works for an outsourced
printing company about a brochure for a
new product
when is the deadline for the brochures
first design draft we decided to launch
the new product on the 15th of October
and we’d like to offer you the contract
to make the brochure thank you very much
we’re definitely excited about helping
you with this project so could you tell
us a little about the schedule when do
you need everything by well considering
the time needed for printing we’d like
to get the brochures to the printing
stage by the end of September so would
it be possible for you to get us the
first design draft by the middle of
August well we’d like to give you free
design options for the initial draft and
then have you choose one which best fits
your concepts then we’ll make the final
design based on your choice so it would
be very helpful if you could give us two
more weeks to prepare for this stage hmm
okay maybe one month will be enough time
to choose one of the designs you’ve made
and then decide on the final design okay
we’re counting on you you’re in good
hands
our design team is the best thank you
very much
when is the deadline for the brochures
first design draft
a lady is talking with the man who works
for an outsource printing company about
a brochure for a new product when is the
deadline for the brochures first design
draft we decided to launch the new
product on the 15th of October and we’d
like to offer you the contract to make
the brochure thank you very much we’re
definitely excited about helping you
with this project so could you tell us a
little about the schedule when do you
need everything by well considering the
time needed for printing we’d like to
get the brochures to the printing stage
by the end of September so would it be
possible for you to get us a first
design draft by the middle of August
well we’d like to give you free design
options for the initial draft and then
have you choose the one which best fits
your concepts then we’ll make the final
design based on your choice so it would
be very helpful if you could give us two
more weeks to prepare for this stage hmm
okay maybe one month will be enough time
to choose one of the designs you’ve made
and then decide on the final design okay
we’re counting on you you’re in good
hands
our design team is the best thank you
very much a lady is making a telephone
call to reserve tickets for a play which
two seats did she get hello your fruit
at Blackfriars Playhouse can I help you
I’d like to get two tickets for King
Lear at 5:30 today do you have any seats
available we do have a few seats left
but I’m sorry to say we don’t have any
alongside each other if you don’t mind
though we can reserve you two seats
seperately okay we don’t mind do you
have any particular requests actually do
you have any aisle seats yes we have an
ILC to the end of one row at the left
side of the theatre and there is a
novice e available to the right of it
between two seats at the side okay I’d
like to reserve the aisle seat then
certainly how about the other one do you
have any seats available near the center
the
any synthesis we have left from the
first stretch of the third row I’m not
too fussed about having actors spit on
me so the room is quite small and I
think you can even enjoy the play at the
end of the row at the side oh really
then I’ll reserve the other one at the
end of the row that you mentioned before
which two seats did she get
a lady is making a telephone call to
reserve tickets for a play which two
seats did she get hello your fruits at
Blackfriars Playhouse can I help you I’d
like to get two tickets so King Lear at
5:30 today do you have any seats
available we do have a few seats left
but I’m sorry to say we don’t have any
alongside each other if you don’t mind
though we can reserve you two seats
seperately okay we don’t mind do you
have any particular requests actually do
you have any aisle seats yes we have an
aisle seat to the end of one row at the
left side of the theater and there is an
obviously available to the right of it
between two seats at the side okay I’d
like to reserve the aisle seat then
certainly how about the other one do you
have any seats available near the center
the only syntheses we have left from the
first stretch of the third row I’m not
too fussed about having actors spit on
me so the room is quite small and I
think you can even enjoy the play at the
end of the row at the side oh really
then I’ll reserve the other one at the
end of the row that you mentioned before
a man and the woman are discussing
preparations for a presentation they’ll
be making tomorrow at their office
what will the woman check after the
conversation ends okay I think we’re
almost ready for the presentation
tomorrow just a few more things the
meeting will start at 9 o’clock on the
dot
so could you double check the meeting
room today yes I’ve already checked the
room okay great
did you make sure the projector is
working okay oh I was going to check the
projector tomorrow morning when I had my
laptop no we’ve got to get that check
today we won’t have time to deal with it
in the morning if there’s a problem so
just make sure you check the projectors
today that’s the most important thing
okay sure well do and did you get copies
of those handles mr. Macha is making
them now let’s see what else oh did you
check the whiteboard
yes I did sometimes the pens don’t have
enough ink left in them did you get a
chance to check them not yet but I’ll
make sure I do that yes please make sure
you do that today
what will the woman check after the
conversation ends
a man and a woman are discussing
preparations for a presentation they’ll
be making tomorrow at their office
what will the woman check after the
conversation ends okay I think we’re
almost ready for the presentation
tomorrow just a few more things the
meeting will start at nine o’clock on
the dot
so could you double check the meeting
room today yes
I’ve already checked the room okay great
did you make sure the projector is
working okay oh I was going to check the
projector tomorrow morning when I had my
laptop no we’ve got to get that checked
today we won’t have time to deal with it
in the morning if there’s a problem so
just make sure you check the projectors
today that’s the most important thing
okay sure
well do and did you get copies of those
handles mr. Tanaka is making them now
let’s see what else oh did you check the
whiteboard yes I did sometimes the pens
don’t have enough ink left in them did
you get a chance to check them not yet
but I’ll make sure I do that yes please
make sure you do that today did you get
it right I hope you learned something
from this quiz let us know if you have
any questions see you next time want to
speak real English from your first
lesson sign up for your free lifetime
account at English class 101 calm
hi everyone I’m Gabriella how are your
British English listening skills in this
video you’ll have a chance to test them
out with the quiz first you’ll see an
image and here a question next comes a
short dialogue listen carefully and see
if you can answer correctly we’ll show
you the answer at the end are you ready
a man and the woman are choosing a hotel
which hotel are they going to choose we
have to decide on the hotel for our trip
next month okay
let’s check the Internet the ocean hotel
is near the beach it says 120 pounds a
night per person and you get a buffet
breakfast how about the Pine Hotel it’s
80 pounds a night I don’t want to waste
too much money on accommodation hmm
but the Pine Hotel is far from the beach
and from the city center and it says you
have to pay for Wi-Fi what about the
sunrise hotel it usually costs 140
pounds tonight but now they’re running
promotion and we can stay one night for
90 bounce it’s between the beach and the
city center plus it has free Wi-Fi
sounds good
oh wait it says a deal is for next week
only oh I didn’t see that so how about
this place the Royal Hotel is located in
the middle of the city center and it
costs 100 pounds a night the room
doesn’t look so nice but they have free
Wi-Fi okay let’s book this hotel
oh it’s already fully booked Oh too bad
then I think the first one is best is it
full no it’s not
great
which hotel are they going to choose
a man and the woman are choosing a hotel
which hotel are they going to choose we
have to decide on the hotel for our trip
next month okay let’s check the Internet
the ocean hotel is near the beach it
says 120 pounds a night per person and
you get a buffet breakfast how about the
Pine Hotel it’s 80 pounds tonight I
don’t want to waste too much money on
accommodation hmm but the pine hotel is
far from the beach and from the city
center and it says you have to pay for
Wi-Fi what about the sunrise hotel it
usually costs 140 pounds tonight but now
they’re running promotion and we can
stay one night for 90 pounds it’s
between the beach and the city center
plus it has free Wi-Fi sounds good
oh wait it says a deal is for next week
only oh I didn’t see that so how about
this place the Royal Hotel is located in
the middle of the city center and it
costs 100 pounds a night the room
doesn’t look so nice but they have free
Wi-Fi okay let’s book this hotel oh it’s
already fully booked Oh too bad then I
think the first one is best is it full
no it’s not great
a man and a woman are talking about the
layout of the meeting room how are they
going to arrange the tables let’s
arrange the tables for tomorrow’s
meeting all right should we put all of
the tables in the center of the room so
that everyone sits around and faces each
other no there’s going to be a group
session first so let’s separate the
tables into four sections four people
will be seated in each group okay I will
put some note pads and pens on each
table thank you and we’ll have a short
explanation using a projector before
starting the session so we need a
project here all right also we’re going
to use a whiteboard aren’t we this is
okay if I put the whiteboard next to the
screen well
all about putting the whiteboard on the
opposite side of the screen let’s put it
at the back of the room I see and
remember to bring all of the stuff back
off to the meeting but two tables
together and set them in four rows
how are they going to arrange the tables
a man and the woman are talking about
the layout of the meeting room how are
they going to arrange the tables let’s
arrange the tables for tomorrow’s
meeting all right should we put all of
the tables in the center of the room so
that everyone sits around and faces each
other no there’s going to be a group
session first so let’s separate the
tables into four sections four people
will be seated in each group okay I will
put some notepads and pens on each table
thank you and we will have a short
explanation using a projector before
starting the session so we need a
projects here all right also we’re going
to use a whiteboard aren’t we this is
okay if I put the whiteboard next to the
screen well how about putting the
whiteboard on the opposite side of the
screen let’s put it at the back of the
room I see and remember to bring all of
the stuff back off to the meeting but
two tables together and set them in four
rows a man and a woman are talking about
office supplies what will the man order
you need to check the stock of our
office supplies and order items we need
once a month let’s check it together
this time with a checklist thank you
then let’s stop the paper it looks like
there’s only one box left we use lots of
paper every day so let’s order two more
boxes okay the printer is out of color
ink should we order that oh that’s not a
problem because we don’t print documents
and color
oh you don’t okay looks like some
markers for the whiteboard a short of
ink yes those need to be replaced we get
a discount if we order a set of five
markers so let’s do that okay oh can we
order a mouse at the same time my mouse
seems slow to react well I think it’s
because the battery is running out let’s
check the stock of batteries and order
them if we don’t have many left sure
well we have free batteries here you can
take two of these for your mouse but buy
a six pack of batteries to replace them
what will the man order
a man and a woman are talking about
office supplies
what will the man order you need to
check the stock of our office supplies
and order items we need once a month
let’s check it together this time with a
checklist thank you then let’s stop the
paper it looks like this only one box
left we use lots of paper every day so
let’s order two more boxes okay the
printer is out of color ink should we
order that oh that’s not a problem
because we don’t print documents and
color
oh you don’t okay looks like some
markers for the whiteboard is short of
ink yes those need to be replaced we get
a discount if we order a set of five
markers so let’s do that okay oh can we
order a mouse at the same time my mouse
seems slow to react well I think it’s
because the battery is running out let’s
check the stock of batteries and order
them if we don’t have many left sure
well we have free batteries here you can
take two of these for your mouse but buy
a six pack of batteries to replace them
a woman is asking a man in the visitor
center how to get to the airport
where will she go next excuse me I’d
like to go to the airport
would you tell me how to get there sure
there are a few ways together if you use
bus a number one it takes about one and
a half hours to the airport but the fee
is the cheapest if you use bus number
two it takes about 50 minutes because
it’s a non-stop bus but it only leaves
once an hour
it’s a little bit more expensive I see
how about taxis yes there is a taxi rank
in front of this Visitor Center and it
takes about an hour but it’s going to be
a lot more expensive than the buses
because they use the motorway and they
charge extra for large luggage oh I
didn’t expect that it’s too expensive
for me by the way did you buy anything
at the Shopping Plaza during your stay
they offer a complimentary shuttle
service from the plaza to the airport
for customers who have made a purchase
wow I didn’t know that I haven’t yet but
I was going to buy souvenirs anyway then
you can use that
where will she go next
a woman is asking a man in the visitor
center how to get to the airport
where will she go next
excuse me I’d like to go to the airport
would you tell me how to get there sure
there are a few ways together if you use
bus a number one it takes about one and
a half hours to the airport but the fee
is the cheapest if you use bus number
two it takes about 50 minutes because
it’s a non-stop bus but it only leaves
once an hour it’s a little bit more
expensive
I see how about taxis yes there is a
taxi rank in front of this Visitor
Center and it takes about an hour but
it’s going to be a lot more expensive
than the buses because they use the
motorway and they charge extra for large
luggage oh I didn’t expect that it’s too
expensive for me by the way did you buy
anything at the Shopping Plaza during
your stay they offer a complimentary
shuttle service from the plaza to the
airport for customers who have made a
purchase wow I didn’t know that I
haven’t yet but I was going to buy
souvenirs anyway then you can use that a
woman and a supplier are talking on the
phone what is the woman going to get
first I need you to make and deliver
some jumpers in time for the sale next
month okay what do you need we need
1,000 units of small red jumpers and 400
units of medium red jumpers and we also
need 600 units of small green jumpers
and 200 units of median green jumpers by
the end of this month red and green
jumpers actually we’re running out of
green yarn and we have to get it from
other suppliers we’ll make the red
jumpers first no no no we have to
deliver the red and green jumpers
together so please just make as many
green jumpers as you can okay I think we
can make 200 units green jumpers for now
which size do you need first we need the
small ones first sorry about the short
notice
but we really need your help all right
we’ll do our best we’ll deliver those
green jumpers and all of the red jumpers
what is the woman going to get first
a woman and a supplier are talking on
the phone what is the woman going to get
first I need you to make and deliver
some jumpers in time for the sale next
month okay what do you need we need
1,000 units of small red jumpers and 400
units of medium red jumpers and we also
need 600 units of small green jumpers
and 200 units of median green jumpers by
the end of this month red and green
jumpers actually we’re running out of
green yarn and we have to get it from
other suppliers we’ll make the red
jumpers first no no no we have to
deliver the red and green jumpers
together so please just make as many
green jumpers as you can okay
I think we can make 200 units of green
jumpers for now which size do you need
first we need the small ones first sorry
about the short notice but we really
need your help all right we’ll do our
best we’ll deliver those green jumpers
and all of the red jumpers did you get
it right I hope you learned something
from this quiz let us know if you have
any questions see you next time
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hi everyone I’m Gabriella how are your
British English listening skills in this
video you’ll have a chance to test them
out with the quiz first you’ll see an
image and here a question next comes a
short dialogue listen carefully and see
if you can answer correctly we’ll show
you the answer at the end are you ready
a woman is asking for information on the
circulation of materials at a library
how many materials library land at one
time excuse me
can you show me how to borrow books is
this your first time using this library
yes it is
well then I’ll explain the rules to you
in this library you can borrow a maximum
of six books and five CDs or DVDs per
person
however in total you can only borrow a
maximum of ten items the lending period
is two weeks and if you want to extend
that period you need to renew it before
it expires can I also borrow magazines
and newspapers you can’t borrow
newspapers but other than the latest
issues magazines are available can I
return them through the post we can’t
accept postal returns so please come to
the library to return them after hours
you can put them in the return box that
is next to the entrance but please don’t
use the return box if your materials are
late I see thank you very much
how many materials the library learned
at one time
a woman is asking for information on the
circulation of materials at a library
how many materials library land at one
time
excuse me can you show me how to borrow
books is this your first time using this
library yes it is well then I’ll explain
the rules to you in this library you can
borrow a maximum of 6 books and 5 CDs or
DVDs per person
however in total you can only borrow a
maximum of 10 items the lending period
is two weeks and if you want to extend
that period you need to renew it before
it expires can I also borrow magazines
and newspapers you can’t borrow
newspapers but other than the latest
issues magazines are available can I
return them through the post we can’t
accept postal returns so please come to
the library to return them after hours
you can put them in the return box that
is next to the entrance but please don’t
use the return box if your materials are
late I see thank you very much
a man is choosing a travel insurance
plan which plan will you sign up for
what kind of trip is it this time the
main purpose is scuba diving as I’m
going to take my own equipment I’m
worried about it being stolen while I’m
traveling I see burglary insurances
included in all of our plans but since
scuba diving equipment is a special type
of baggage only plan a can cover it
however you can have extra coverage to
the other plans to cover the scuba
diving equipment plan a is the most
expensive one isn’t it what’s the
difference between plans B and C one
difference is that if you have an
accident and have to stay in a hospital
while you are abroad
Plan B will cover the price of the plane
tickets for your family to visit you
Plan C doesn’t have this I see if I add
the extra coverage for the scuba diving
equipment to plan B or C would they be
more expensive than plan a Asst plan B
would be a little more expensive than
plan a but Plan C would be a little
cheaper okay by the way do you have a
plan is cheaper than Plan C yes we have
a plan D however plan D doesn’t cover
any refund of accommodation costs in the
event of your flight being delayed or
cancelled so we don’t recommend it I see
I agree that coverage is important I
don’t think I need the coverage for the
plane tickets for my family okay I’ll
take the other plan with the special
coverage added
which plan we’ll sign up for
a man is choosing a travel insurance
plan which plan will sign up for
what kind of trip is it this time the
main purpose is scuba diving as I’m
going to take my own equipment I’m
worried about it being stolen while I’m
traveling I see burglary insurances
included in all of our plans but since
scuba diving equipment is a special type
of baggage only plan a can cover it
however you can have extra coverage to
the other plans to cover the scuba
diving equipment plan a is the most
expensive one isn’t it what’s the
difference between plans B and C one
difference is that if you have an
accident and have to stay in a hospital
while you are abroad
Plan B will cover the price of the plane
tickets for your family to visit you
Plan C doesn’t have this I see if I add
the extra coverage for the scuba diving
equipment to plan B or C would they be
more expensive than plan a Asst plan B
would be a little more expensive than
plan a but Plan C would be a little
cheaper okay by the way do you have a
plan is cheaper than Plan C yes we have
a plan D however plan D doesn’t cover
any refund of accommodation costs in the
event of your flight being delayed or
cancelled so we don’t recommend it I see
I agree that coverage is important I
don’t think I need the coverage for the
plane tickets for my family okay I’ll
take the other plan with the special
coverage added
a woman is reporting to her boss about
the results of a questionnaire which
graph best represents the answers of the
branch B employees last week we asked
200 employees to answer a questionnaire
about their fitness habits they were
asked about how many hours they exercise
each week and this is a result did you
tally up the results of branch a and B
separately yes we had four options less
than an hour
around one to two hours around three to
five hours and six hours or more ah the
most popular answer for both branches
was about one to two hours it looks like
they’re exercising about once a week
yes however the second most popular
option for branch a was about 3 to 5
hours and for branch B it was less than
an hour hmm not even 10 percent of
employees at branch B on said that they
exercised for more than 6 hours
that’s right so I was thinking about
hosting a casual sports event that
anyone can join that’s a good idea it’ll
give the employees a good chance to
interact with each other too I’ll leave
the organization to you all right I’ll
do my best
which graph best represents the answers
of the branch B employees
a woman is reporting to her boss about
the results of a questionnaire which
graph best represents the answers of the
branch B employees last week we asked
200 employees to answer a questionnaire
about their fitness habits they were
asked about how many hours they exercise
each week and this is a result did you
tally up the results of branch a and B
separately yes we had four options less
than an hour
around one to two hours around three to
five hours and six hours or more ah the
most popular answer for both branches
was about one to two hours it looks like
they’re exercising about once a week yes
however the second most popular option
for branch a was about 3 to 5 hours and
for branch B it was less than an hour
hmm not even 10 percent of employees at
branch B on said that they exercised for
more than 6 hours
that’s right so I was thinking about
host during a casual sports event that
anyone can join that’s a good idea it’ll
give the employees a good chance to
interact with each other too I’ll leave
the organization to you all right I’ll
do my best
a male student and a female student are
talking about volunteer activities which
activities are they planning to join I
heard that we’re going to do a volunteer
activity and write a report about it for
this class we can choose any activity
that were interested in can we what are
you going to do I haven’t decided yet
I’m interested in welfare and I want to
interact with others have you picked one
yet not yet I’m interested in an
environmental issue so so I’m looking
for an activity with a nature
conservation group like picking up
rubbish well that’s okay but I prefer
group activities to solo ones maybe an
activity where I can get some leadership
experience alright I know someone who’s
working with a group that is planting
trees with kids would that interest you
yeah that sounds perfect it would also
be a great opportunity to interact with
kids do you want to do it with me
maybe but I’d prefer to try something
related to welfare if at all possible
I’d like to help elderly or disabled
people Oh
my mother helps elderly neighbors with
their personal care would you like to
help over that yes I would
which activities are they planning to
join
a male student and a female student are
talking about volunteer activities which
activities are they planning to join I
heard that we’re going to do a volunteer
activity and write a report about it for
this class we can choose any activity
that we’re interested in can we what are
you going to do I haven’t decided yet
I’m interested in welfare and I want to
interact with others have you picked one
yet not yet I’m interested in the
environmental issues oh so I’m looking
for an activity with a nature
conservation group like picking up
rubbish well that’s okay but I prefer
group activities to solo ones maybe an
activity where I can get some leadership
experience alright I know someone who’s
working with a group that is planting
trees with kids would that interest you
yeah that sounds perfect it would also
be a great opportunity to interact with
kids do you want to do it with me maybe
but I’d prefer to try something related
to welfare if at all possible I’d like
to help elderly or disabled people Oh
my mother helps elderly neighbors with
their personal care would you like to
help over that yes I would
a supermarket manager is speaking to an
employee how are they going to arrange
the bread display our new cheese breads
aren’t selling very well are they no
maybe because they’re on a top shelf yes
maybe it’s too high for old people they
probably can’t even see them so how
about putting them on the middle shelf
that sounds good
the customers will see the cheese bread
when they first come into the store and
why don’t we put a red gloss on the
Shelf too so that everyone knows it’s a
new line alright that means that we’ll
have to move the class on somewhere else
top or bottom I think that we should put
the most popular item on the top shelf
as it will sell even if it isn’t easy to
spot that would be the French loaf then
and how about placing them in baskets so
that they stand out good idea let’s do
that so in that case the questions have
to be on the bottom shelf can you change
the display how does it look looks good
let’s see if this makes an effect on
this week sales
how are they going to arrange the bread
display
a supermarket manager is speaking to an
employee how are they going to arrange
the bread display our new cheese breads
aren’t selling very well are they no
maybe because they’re on a top shelf yes
maybe it’s too high for old people they
probably can’t even see them so how
about putting them on the middle shelf
that sounds good
the customers will see the cheese bread
when they first come into the store and
why don’t we put a red gloss on the
Shelf too so that everyone knows it’s a
new line all right
that means that we’ll have to move the
class on somewhere else
top or bottom I think that we should put
the most popular item on the top shelf
as it will sell even if it isn’t easy to
spot that would be the French loaf then
and how about placing them in baskets so
that they stand out good idea let’s do
that so in that case the croissants have
to be on the bottom shelf can you change
the display how does it look
looks good let’s see if this makes an
effect on this week sales
did you get it right I hope you learned
something from this quiz let us know if
you have any questions see you next time
want to speak real English from your
first lesson sign up for your free
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101.com hi everyone I’m Gabriella
how are your British English listening
skills in this video you’ll have a
chance to test them out with the quiz
first you’ll see an image and here a
question next comes a short dialogue
listen carefully and see if you can
answer correctly will show you the
answer at the end are you ready
a man and a woman are talking about
banks which Bank is the woman going to
choose I’m thinking about opening a new
bank account because I’m starting a
part-time job which bank do you think is
good well it would depend on what you’re
looking for for example both Bank a and
Bank B have many branches and cash
machines so you might find it more
convenient to do transactions with them
but Bank a will charge me every time I
use their cash machine Bank B will allow
me to use their cash machine at no
charge during the day on weekdays I see
talking about cash machine fees Bank C
is always free of charge although they
don’t have that many machines alright
but I don’t like the fact that they
don’t have many cash machines Oh Bank D
is the best when it comes to high
interest rates are they but I’m planning
to use this bank account purely for the
money I’m making from the part-time job
so I’m not planning to put a lot of
money in it then you should choose the
bank with a lot of cash machines and low
charges okay thanks for your advice
which bank is the woman going to choose
a man and a woman are talking about
banks which Bank is the woman going to
choose I’m thinking about opening a new
bank account because I’m starting a
part-time job which bank do you think is
good well it would depend on what you’re
looking for for example both Bank a and
Bank B have many branches and cash
machines so you might find it more
convenient to do transactions with them
but Bank a will charge me every time I
use their cash machine Bank B will allow
me to use their cash machine at no
charge during the day on weekdays I see
talking about cash machine fees Bank C
is always free of charge although they
don’t have that many machines alright
but I don’t like the fact that they
don’t have many cash machines Oh Bank D
is the best when it comes to high
interest rates are they but I’m planning
to use this bank account purely for the
money I’m making from the part-time job
so I’m not planning to put a lot of
money in it then you should choose the
bank with a lot of cash machines and low
charges okay thanks for your advice a
man and the woman are planning their
sightseeing route in which order will
they walk around the town which route
should we take tomorrow I would love to
go to the museum the castle and the
observatory I want to buy some souvenirs
on the way to the museum is open from
8:00 or 6 and the castle is open from 9
till 4 then the observatory seems to be
open from 9:00 in the morning until 9 in
the evening the castle has a special
guided tour twice a day at noon and two
o’clock I want to join one of those I
think you need to book that tour in
advance can you check that on the
internet yeah oh the one that starts at
noon is already booked out would it be
okay to book the two o’clock tour sure
we can join that one after lunch then
where do we want to go first the museum
or the observatory I would love to see
the night view what if we stay in the
castle until four o’clock
and then go to the observatory after
dark good idea okay let’s have lunch at
the restaurant inside the museum then we
can go souvenir shopping before the
castle tour starts sure sounds like a
perfect plan
in which order will they walk around the
town
a man and the woman are planning their
sightseeing route in which order will
they walk around the town which route
should we take tomorrow I would love to
go to the Museum the castle and the
observatory I want to buy some souvenirs
on the way to the museum is open from 8
to 6 and the castle is open from 9 to 4
then the observatory seems to be open
from 9:00 in the morning until 9 in the
evening the castle has a special guided
tour twice a day at noon and two o’clock
I want to join one of those I think you
need to book that tour in advance can
you check that on the internet yeah oh
the one that starts at noon is already
booked out would it be okay to book the
two o’clock tour sure we can join that
one after lunch then where do we want to
go first the museum or the observatory I
would love to see the night view what if
we stay in the castle until four o’clock
and then go to the observatory after
dark good idea okay let’s have lunch at
the restaurant inside the museum then we
can go souvenir shopping before the
castle tour starts sure sounds like a
perfect plan a woman working for the
design division is talking with her
colleague from the R&D team choose the
correct product packages we would like
you to design packaging for our new
chocolate products we are planning a
dual product launch one is a sweet
chocolate containing 30 percent cacao
the other is a bittersweet one with 80
percent cacao I see so do we once the
30% and 80% lettering to stand out yes
maybe we can have them in the center of
the package or use different colors
alright for the sweet chocolates how
about using a red box with black letters
saying 30% and for the bittersweet one
we can use a black box with red letters
saying 80% right well how about using
gold letters for both I think that would
better show the luxurious image we’re
aiming for
good idea I think we should also frame
the letters with a white border to make
them clearer as for the layout design
would it be okay to say cacao on the
upper left then a picture of the
chocolate in the center and the cacao
percentage on the lower right yes and
please use a bigger font for the
percentage I would also like it to be
written using a different font style
from the product name and make sure to
make it bold got it we will send you an
email when the packages are ready when
do you need them by if possible can you
please make them by the end of this week
by the end of this week okay we will try
our best
choose the correct product packages
a woman working for the design division
is talking with her colleague from the
R&D team choose the correct product
packages we would like you to design
packaging for our new chocolate products
we are planning a dual product launch
one is a sweet chocolate containing 30%
cacao the other is a bittersweet one
with 80 percent cacao I see so do we
want the 30 percent and 80 percent
lettering to stand out yes maybe we can
have them in the center of the package
or use different colors all right for
the sweet chocolates how about using a
red box with black letters saying 30%
and for the bittersweet one we can use a
black box with red letters saying
80% right well how about using gold
letters for both I think that would
better show the luxurious image we’re
aiming for good idea I think we should
also frame the letters with a white
border to make them clearer as for the
layout design would it be okay to say
cacao on the upper left then a picture
of the chocolate in the center and the
cacao percentage on the lower right yes
and please use a bigger font for the
percentage I would also like it to be
written using a different font style
from the product name and make sure to
make it bold got it we will send you an
email when the packages are ready when
do you need them by if possible can you
please make them by the end of this week
by the end of this week okay we will try
our best coffee shop staff are talking
about their sales choose the graph that
they are looking at we had good sales
from December to February yes
the limited edition items works out very
well but I’m sorry that the new product
launched in March didn’t sell well and
ended up dragging down the sales for
that month we had slow sales in October
and March in general our sales were
steadily increasing but October sales
were the worst monthly sales in the
second half ah
you see we had a competitor open up
their coffee shop in this neighborhood
in October
and they lured away our customers in the
beginning I’m relieved to see that our
customers are coming back now looking at
the gender and age they serve our
customers shows that more than half of
our customers the women in their 20s and
30s this means that we will have to come
up with some new campaign ideas to keep
those customers coming back
besides our regular coffee products we
can try to offer more sidethis choices
yes but about 20% of our customers are
males in their 20s and 30s so we need to
think of services that will appeal to
them as well I see maybe a free Wi-Fi
service would be good for business men
maybe let’s think about it
choose the graph that they are looking
at
coffee shop staff are talking about
their sales choose the graph that they
are looking at we had good sales from
December to February yes
the limited edition items works out very
well but I’m sorry that the new product
launched in March didn’t sell well and
ended up dragging down the sales for
that month we had slow sales in October
and March in general our sales were
steadily increasing but October sales
were the worst monthly sales in the
second half ah you see we had a
competitor open up their coffee shop in
this neighborhood in October and they
lured away our customers in the
beginning I’m relieved to see that our
customers are coming back now looking at
the gender and age they serve our
customers shows that more than half of
our customers the women in their 20s and
30s this means that we will have to come
up with some new campaign ideas to keep
those customers coming back besides our
regular coffee products we can try to
offer more sidethis choices yes but
about 20% of our customers are males in
their 20s and 30s so we need to think of
services that will appeal to them as
well I see maybe a free Wi-Fi service
would be good for business men maybe
let’s think about it a man is making a
complaint about products he bought
online
what is he going to exchange yes this is
the customer service line excuse me I
just have my shopping delivered but this
is not what I ordered
we are sorry what exactly is wrong I
ordered a jacket with free buttons but
the one I received only has two buttons
I see that must be the wrong design we
are terribly sorry about that and we’ll
exchange it right away please return it
to us in the original packing and use
the returns label that was included okay
also this sure looks different from the
one I saw on your website this is not
what I expected so I want to return it
as well what is different I thought it
was a t-shirt without a collar but it
turned out to be a polo shirt with a
collar
I see have you already cut the price tag
off yes I have but this is not really
what it appeared to be on the picture
can I still return it sir we do have
this shirt both with and without the
collar our data shows that you selected
the shirt with the collar really then I
must have clicked the wrong item we can
exchange a product as long as the tag is
attached but it’s difficult to do so if
the tag has already been cut off I see
then can you just exchange the jacket
please of course again we are sorry
about the inconvenience
what is he going to exchange
a man is making a complaint about
products he bought online what is he
going to exchange
yes this is the customer service line
excuse me I just have my shopping
delivered but this is not what I ordered
we are sorry what exactly is wrong
I ordered a jacket with free buttons but
the one I received only has two buttons
I see that must be the wrong design we
are terribly sorry about that and we’ll
exchange it right away please return it
to us in the original packing and used a
returns label that was included okay
also this sure looks different from the
one I saw on your website this is not
what I expected so I want to return it
as well what is different I thought it
was a t-shirt without a collar but it
turned out to be a polo shirt with a
collar I see
have you already cut the price tag off
yes I have but this is not really what
it appeared to be on the picture can I
still return it sir we do have this
shirt both with and without the collar
our data shows that you selected the
shirt with the color really then I must
have clicked the wrong item we can
exchange a product as long as the tag is
attached but it’s difficult to do so if
the tag has already been cut off I see
then can you just exchange the jacket
please of course again we are sorry
about the inconvenience did you get it
right I hope you learned something from
this quiz let us know if you have any
questions see you next time
you
you