Telephone English Speaking Course Business English Course Lesson 6
hello everyone and welcome back to
english with lucy today we’re going to
be discussing telephone english
if you work in an office or want to work
in an office chances are you’ll have to
answer the telephone or at the very
least take a telephone interview in this
lesson I’m going to give you lots of
vocabulary and set phrases that you can
use on the telephone I’ll give you some
tips on making yourself understood on
the telephone and I’ll give you some
telephone interview tips right let’s get
started with the lesson let’s start by
discussing what you should say when
taking a telephone call obviously you
should start with hello good morning or
good afternoon you can also say your
name speaking how may I help you
for example hello cut-price hair salon
Lucy speaking how may I help you you can
also say this is your name as another
way of saying your name speaking for
example good morning athlete’s foot
trainer shop this is Lucy speaking how
may I help you now what should you say
when you are making a call well you
should always start with hello then you
can say this is your name from your
company
for example hello this is Lucy from book
world
now let’s discuss asking for somebody
you could say may I speak to and then
the person’s name for example may I
speak to Josh
you could also say I’d like to speak to
name please
for example I’d like to speak to Josh
please
or you could say is name there for
example is Josh there or his name
available for example is Josh available
now let’s talk about giving a reason for
calling you could say I’m calling to ask
about I’m calling to ask about opening
hours I’m calling to discuss I’m calling
to discuss prices or I’m calling to
clarify I’m calling to clarify the
fixtures you can also say I just wanted
to ask for example I just wanted to ask
if you need any more stationery what
about asking for information you could
say could you tell me for example could
you tell me when you’re closing today
now let’s discuss taking messages you
could say could I ask who’s calling
please or I’m sorry she’s not here today
could I take a message
and I’m afraid he’s not available at the
moment can I take a message
or even I’ll give her your message as
soon as she gets back now let’s talk
about leaving messages you could say can
you please take a message or please tell
him that his parcels have been delivered
and I’d like to leave him a message
another thing you really should practice
if you’re going to have to speak on the
phone is making small talk the most
common one is I Luke how are you but you
can also discuss the weather for example
so how’s the weather where you are or a
common topic for example have you seen
that new pizza place in town or you can
ask about location for example
whereabouts are you calling from asking
for repetition
you could say could you spell that for
me please or how do you spell that
please and let me see if I’ve got that
right
you could also say would you mind
speaking up a bit I can’t hear you very
well
and you could even say I’m sorry I
didn’t catch your first name
part of the lesson we’re going to talk
about spelling things on the phone to
spell things on the phone we use the
NATO phonetic alphabet you’ll need to
learn this off by heart every letter in
the alphabet has a corresponding word a
alpha alpha B Bravo Bravo
see Charlie Charlie D delta delta e echo
echo F Foxtrot Foxtrot G golf golf H
Hotel hotel I India
India J Juliet Juliet K kilo kilo L Lima
Lima M Mike Mike n November November Oh
Oscar
Oscar P papa
Papa Q
Kubek
québec ah
Romeo Romeo s Sierra Sierra T tango
tango you uniform uniform v Victor
Victor W whiskey whiskey X x-ray x-ray
why Yankee Yankee Zed
Zulu if you stay on until the end of the
lesson you might find that there’s a
quiz now let’s discuss ending the call
you could say thank you very much for
your help
you could also say thanks for calling
and you could say thanks for your time
now I’m going to give you some tips for
telephone job interviews the biggest tip
I can give you is to smile because when
you smile whilst talking it comes across
over the phone you can always tell when
someone is smiling even if you can’t see
them the second tip is to have notes
have everything you might need to
reference right in front of you and have
it organized so that you can access it
easily tip number three is pick a
suitable location you don’t want to be
in a cafe or anywhere with background
noise you also don’t want to be
distracted tip number four is always
have water nearby you might have a dry
throat tip number five is don’t be
afraid to ask for repetition or
clarification use the phrases we
discussed previously and the last tip
tip number six is take notes yourself
you might need them for a follow-up
interview okay now it’s time for a quiz
I’m going to spell out a word as I would
on the telephone using the NATO alphabet
there are five questions in total write
your answers in the comments down below
number one spell out the word as I say
it kilo-alpha Romeo echo November
number two what does this say Bravo
uniform Sierra India November echo
Sierra Sierra number three what about
this Mike uniform Hotel alpha
Mike Mike Alpha Delta number four can
you work this one out tango echo Lima
echo Papa Hotel Oscar November echo and
number five can you understand this last
one Sierra uniform Bravo Sierra Charlie
Romeo India Bravo echo that’s it for the
quiz make sure you share your answers in
the comments down below I will be
checking right that’s it for today’s
lesson I hope you enjoyed it I hope you
learnt something don’t forget to connect
with me on all of my social media I’ve
got my facebook I’ve got my Instagram
and I’ve got my Twitter and I shall see
you soon for another lesson
you
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