hello everyone and welcome back to
english with lucy today we're going to
be discussing telephone english
if you work in an office or want to work
in an office chances are you'll have to
answer the telephone or at the very
least take a telephone interview in this
lesson I'm going to give you lots of
vocabulary and set phrases that you can
use on the telephone I'll give you some
tips on making yourself understood on
the telephone and I'll give you some
telephone interview tips right let's get
started with the lesson let's start by
discussing what you should say when
taking a telephone call obviously you
should start with hello good morning or
good afternoon you can also say your
name speaking how may I help you
for example hello cut-price hair salon
Lucy speaking how may I help you you can
also say this is your name as another
way of saying your name speaking for
example good morning athlete's foot
trainer shop this is Lucy speaking how
may I help you now what should you say
when you are making a call well you
should always start with hello then you
can say this is your name from your
company
for example hello this is Lucy from book
world
now let's discuss asking for somebody
you could say may I speak to and then
the person's name for example may I
speak to Josh
you could also say I'd like to speak to
name please
for example I'd like to speak to Josh
please
or you could say is name there for
example is Josh there or his name
available for example is Josh available
now let's talk about giving a reason for
calling you could say I'm calling to ask
about I'm calling to ask about opening
hours I'm calling to discuss I'm calling
to discuss prices or I'm calling to
clarify I'm calling to clarify the
fixtures you can also say I just wanted
to ask for example I just wanted to ask
if you need any more stationery what
about asking for information you could
say could you tell me for example could
you tell me when you're closing today
now let's discuss taking messages you
could say could I ask who's calling
please or I'm sorry she's not here today
could I take a message
and I'm afraid he's not available at the
moment can I take a message
or even I'll give her your message as
soon as she gets back now let's talk
about leaving messages you could say can
you please take a message or please tell
him that his parcels have been delivered
and I'd like to leave him a message
another thing you really should practice
if you're going to have to speak on the
phone is making small talk the most
common one is I Luke how are you but you
can also discuss the weather for example
so how's the weather where you are or a
common topic for example have you seen
that new pizza place in town or you can
ask about location for example
whereabouts are you calling from asking
for repetition
you could say could you spell that for
me please or how do you spell that
please and let me see if I've got that
right
you could also say would you mind
speaking up a bit I can't hear you very
well
and you could even say I'm sorry I
didn't catch your first name
part of the lesson we're going to talk
about spelling things on the phone to
spell things on the phone we use the
NATO phonetic alphabet you'll need to
learn this off by heart every letter in
the alphabet has a corresponding word a
alpha alpha B Bravo Bravo
see Charlie Charlie D delta delta e echo
echo F Foxtrot Foxtrot G golf golf H
Hotel hotel I India
India J Juliet Juliet K kilo kilo L Lima
Lima M Mike Mike n November November Oh
Oscar
Oscar P papa
Papa Q
Kubek
québec ah
Romeo Romeo s Sierra Sierra T tango
tango you uniform uniform v Victor
Victor W whiskey whiskey X x-ray x-ray
why Yankee Yankee Zed
Zulu if you stay on until the end of the
lesson you might find that there's a
quiz now let's discuss ending the call
you could say thank you very much for
your help
you could also say thanks for calling
and you could say thanks for your time
now I'm going to give you some tips for
telephone job interviews the biggest tip
I can give you is to smile because when
you smile whilst talking it comes across
over the phone you can always tell when
someone is smiling even if you can't see
them the second tip is to have notes
have everything you might need to
reference right in front of you and have
it organized so that you can access it
easily tip number three is pick a
suitable location you don't want to be
in a cafe or anywhere with background
noise you also don't want to be
distracted tip number four is always
have water nearby you might have a dry
throat tip number five is don't be
afraid to ask for repetition or
clarification use the phrases we
discussed previously and the last tip
tip number six is take notes yourself
you might need them for a follow-up
interview okay now it's time for a quiz
I'm going to spell out a word as I would
on the telephone using the NATO alphabet
there are five questions in total write
your answers in the comments down below
number one spell out the word as I say
it kilo-alpha Romeo echo November
number two what does this say Bravo
uniform Sierra India November echo
Sierra Sierra number three what about
this Mike uniform Hotel alpha
Mike Mike Alpha Delta number four can
you work this one out tango echo Lima
echo Papa Hotel Oscar November echo and
number five can you understand this last
one Sierra uniform Bravo Sierra Charlie
Romeo India Bravo echo that's it for the
quiz make sure you share your answers in
the comments down below I will be
checking right that's it for today's
lesson I hope you enjoyed it I hope you
learnt something don't forget to connect
with me on all of my social media I've
got my facebook I've got my Instagram
and I've got my Twitter and I shall see
you soon for another lesson
you
[Music]
{{
大家好，欢迎
今天和露西一起回到英语，
如果你在办公室工作或想在办公室工作，我们将讨论电话英语，
你可能必须
接电话或
至少接电话 这
节课的面试我会给你很多
可以
在电话中使用的词汇和短语我会给你一些
让你在电话中被理解的技巧
我会给你一些
电话面试技巧
开始上课 让我们从
讨论你在接电话时应该说什么开始
显然你
应该从你好早上
好或下午好开始 你也可以说你的
名字 说话我可以帮助你
例如你好降价美发沙龙
露西 说我可以帮你什么 你
也可以说这是你的名字 作为
说你名字的另一种方式 说
例如早上好 运动员的足部
训练店 这是露西说
我现在可以帮助你什么 你能说
当你打电话的时候你
应该总是以你好开始然后你
可以说这是你
公司
的名字例如你好这是来自图书
世界的露西
现在让我们讨论找一个
你可以说的人我可以和我说话吗 然后
这个人的名字，例如我
可以和乔希说话
吗 你也可以说我想和名字说话
例如我想和乔希说话
或者你可以说那里的名字
例如是乔希在那里或他的名字
例如 Josh 有空
现在让我们谈谈给电话的理由
你可以说我打电话来
询问我打电话来询问
营业时间 我打电话来讨论我打电话
来讨论价格或我'
我打电话澄清 我打电话澄清
固定装置 你也可以说 我只是
想问 例如 我只是想问
你是否需要更多的文具
你可以说 询问信息
你能告诉我例如
你能 告诉我你什么时候关门 ng 今天
现在让我们讨论一下你
可以说的留言，我可以问一下谁在打电话，
或者我很抱歉她今天不在，
我可以留言
，我担心他现在不在，
我可以留言
，甚至我' 她一回来就给她你的消息
现在让我们
谈谈留言你可以说你能不能
留言或者请告诉
他他的包裹已经
送达我想给他留言
另一件事你真的
如果你必须在电话里说话，应该练习
闲聊 最
常见的是 I Luke 你好吗 但你
也可以讨论天气，
比如你所在的天气怎么样，或者一个
常见的话题 你
见过镇上新开的披萨店吗，或者你可以
询问位置，例如
你打电话到哪里
要求重复
你可以说你能不能帮我拼一下，
或者你怎么拼
，让我看看我有没有 做
对了
你也可以说你介意
说点儿我听不太
清楚你甚至可以说我很抱歉我
没听清你的名字
我们将讨论拼写的课程的一部分
电话 在电话上
拼写东西 我们使用
北约拼音字母 您需要
背诵这一点
字母表中的每个字母都有对应的单词 a
alpha alpha B Bravo Bravo
see Charlie Charlie D delta delta e echo
echo F Foxtrot Foxtrot G 高尔夫 高尔夫 H
酒店 酒店 I 印度
印度 J Juliet Juliet K 公斤 L Lima
Lima M Mike Mike n 十一月 Oh
Oscar
Oscar P papa
Papa Q
Kubek Québec ah
Romeo Romeo s Sierra Sierra T 探戈
探戈 你 制服 v Victor
Victor W 威士忌 威士忌 X X 射线 X 射线
为什么 Yankee Yankee Zed
Zulu 如果你一直坚持到
课程结束 你可能会发现现在有一个
测验 现在让我们讨论结束通话
你可以说 非常感谢
你的帮助
你也可以 说谢谢
你的电话和你合作 非常感谢你的时间，
现在我要给你一些
电话面试的小窍门，我能给你的最大的小窍门
就是微笑，因为当
你在说话的时候微笑时，它会
通过电话传达出来，你总能分辨出
某人何时在微笑 即使您看不到
它们，第二个提示是让笔记
将您可能需要
参考的所有内容都放在您面前，并将
其整理好，以便您可以轻松访问它
第三个提示是选择一个
您不喜欢的合适位置 想
在咖啡馆或任何有背景
噪音的地方 你也不想
分心 我们
之前讨论过的短语和最后一个技巧
技巧六是自己做笔记
你可能需要它们来进行后续
采访 好的 现在是
测验的时候了 我将像
在电话中那样使用 北约字母表
总共有五个问题
在下面的评论中写下你的答案
第一个 拼出我说的这个词
千阿尔法罗密欧回声十一月第二
号 这是什么意思 布拉沃
制服塞拉利昂印度十一月回声
塞拉利昂第三号
这个迈克怎么样 制服酒店
阿尔法迈克迈克阿尔法三角洲第四号
你能把这个打出来探戈回声利马
回声爸爸酒店奥斯卡十一月回声和
第五个你能理解最后
一个塞拉制服布拉沃塞拉利昂查理
罗密欧印度布拉沃回声这就是
测验确保你
在下面的评论中分享你的答案 我会
检查正确的 这就是今天的
课程 我希望你喜欢它 我希望你
学到了一些东西 不要忘记在
我所有的社交媒体上与我联系 我
有我的 facebook 我 我有我的 Instagram
，我有我的 Twitter，我
很快就会见到你，你的另一堂课
[音乐]