[Music]
english dialogues
making complaints mr smith comes to the
front desk of the hotel
in requests for staying more but not
willing to pay
try to understand the approach of the
front desk
agent to handle an angry guest
good morning sir may i help you
actually i just got the news that my
flight will arrive at 4
30 pm but it is supposed to come at 10
am
i am 60 years old as you can see so it
will be so
difficult for me to wait at the airport
for such a long time
i want to occupy your room in the
afternoon
sir you are lucky as we don't have any
booking
of that room till afternoon
but sir as you know 12 pm is our last
checkout time and if you like to stay
more then you have to pay for that
what what the hell are you talking about
why do i have to pay sir
it is the rule sir you will be happy to
hear that you will not have to pay
full day room rent
if you stay till afternoon then you will
be charged only 50 percent
of the room rent hey man
don't you know i have settled my account
already
yes sir but but what
listen hey listen to me
i will not pay a single cent for four
hours are you deaf
i will not pay any more is that clear to
you
sir i really understand your problem
but i am afraid i have nothing i can do
12 pm is our last checkout time and if
you want to stay more
you have to pay that is the rule we have
for
all of our guests i have been staying in
this hotel for three days
your service is so poor i will complain
about you
we are very sorry sir okay
i can do one favor for you
what sir after
12 you can leave your baggage with us
and enjoy our lobby
and you will not be charged anything
damn it man you people are mad
listen to me clearly
i know how hard it is to earn money i
will not
pay anymore for three to four
hours sir you can really enjoy
your time in our lobby for the rest of
your stay
no never i like to sleep in my room till
3 pm
and i will never pay anymore
then sir please be seated in our lobby
please
i'm calling our manager he's the right
person to solve your problem
please be seated there our manager will
come
within five minutes okay
i'm waiting let him come to talk to me
thank you sir for your patience
complaining at a restaurant
at carmen's bistro all is not going well
john complains to kevin the waiter
about his overdone steak tanya complains
that her fish is too rare
and that the music is too loud
how are you doing not very well
i ordered my steak medium rare and it's
burnt to a crisp
i'm sorry about that i can ask our chef
to prepare
another one okay
please do that you bet
and how's your fish ma'am it's
very rare would you like me to have the
chef put it back in the oven
no i've lost my appetite for fish
i'd be happy to bring you something else
okay let me try the stuffed chicken
[Music]
breast
[Music]
how are you doing over here i was
wondering
if you could turn down the music loud
music and restaurants
is a pet peeve of mine sure
i'll take care of that can i get you
another round of drinks
no we are all settled for now
[Music]
15 minutes later are you still working
on your meals
i'll need a doggie bag
would you mind wrapping this up too
i'll bring you some containers and you
can box up your leftovers
can i interest you in dessert
i'm stuffed could you please bring the
check
between a clerk and a client complaining
about a computer problem that was bought
in a store
good morning how can i help you
hi i'd like to make a complaint about a
defective laptop
i bought here last month
do you have your store receipt with you
yes i do here you go
there's a one-year store warranty on
this computer
we'll be able to take a look at it today
at no charge to you if we can't find the
problem
we will exchange it for a new one
thank you i'd appreciate that
what seems to be the problem
i think it's overheating it gets so hot
whenever i use it
that is strange for such a new computer
perhaps there's something wrong with the
cooling fan
could i take a look sure
here it is everything looks okay on the
outside
could i ask a few questions
yes of course how long do you use it
before it overheats
it usually feels very hot after one or
two hours
when it overheats do you notice any loss
of function
does windows run slower
i have noticed that the touchpad becomes
less sensitive to my touch
actually what do you usually do
on the laptop i use it to check my
emails
and write articles for my blog
that shouldn't cause it to overheat
the internal fan should be able to
handle that
can you tell me what's wrong with it
then
there could be something wrong with one
of the components perhaps the battery
or the hard drive let me have a look
okay
[Music]
i've just finished running hardware
diagnostics on the laptop
everything looks fine the good news is
that the memory processor
bios main board and battery are all
working properly
doesn't seem to be any damage or defects
with any of the hardware
so what could the problem be
that depends is the area where you use
the laptop exposed to direct sunlight or
heat
not at all i use it in the bedroom at
night
do you sit on the bed when using the
laptop
yes it's usually on top of the covers on
my lap
why that's probably why it's overheating
the covers prevent the ventilation
system from working properly
the cloth blocks the bottom and side
vents
that makes sense so
if i don't use the laptop on my bed will
it be okay
it should be perfectly fine
just remember wherever you use it to
allow
airflow freely through those vents
thank you i will
[Music]
dialogue with a client on a product
complaint good morning
can i help you i'd like to make a
complaint
about a bluetooth speaker that i bought
here last week
do you have the receipt yes i do
here you go
okay can you explain why this bluetooth
speaker doesn't work well
it seems that this speaker doesn't have
good quality
for example the bluetooth connection is
worse
than it claims and then the switch on
button can't function
properly that's strange
perhaps there's something wrong with the
connection could i take a look
sure here it is
could i ask a few questions
yes of course how were you using the
speaker when you tried to connect to the
headphone
what kind of question is that
i understand your upset miss i'm just
trying to understand the problem
i'm afraid it's not our policy to
replace the speaker because of glitches
i just connected it to the phone
according to instructions
i have two phones and all of them can't
connect to the speaker
usually the bluetooth can't connect
because the bluetooth speaker connects
to other devices
for this case you have two phones
maybe both of the bluetooth on your
phones
is on so that the speaker can't detect
it
to overcome this you can turn off the
speaker and turn it on
again before that you must make sure
there is
only one bluetooth on
ok but what about the switch on button
that doesn't work properly we are sorry
that you've had a problem with this
speaker
we'll check the switch on button with
our technicians and get back to you
immediately okay that will work for me
but i think you also have to check the
connection too
of course i will make sure about the
connection too
could you leave your contact and address
we will contact you soon
sure here it is we'll do our best
to get your speaker working as soon as
[Music]
possible
hey rio how's your morning going so far
hey deara it's fine until you came here
so what's the problem this time
bingo there is one customer who
complains about this bluetooth speaker
what's happened she claims this speaker
has a worse connection than it should be
and then the switch on button doesn't
work properly
okay i'll check it for a while
[Music]
it seems the wire in the speaker is
broken
it will affect the switch on button so i
will repair the wire
okay what about the connection
meanwhile for the connection you can
tell the customer to check if there is
another bluetooth connection
that connects to the speaker if it still
doesn't give any effect
try to turn off and turn it on again
after a few minutes
i tried to explain to the customer but
she told me to check it again
and didn't listen to me
so i don't know how to explain this when
i see her again
of course you are confused but seeing
this speaker reminds me of another way
you can take the brochure on the table
between the two cabinets
oh what is this
this brochure contains pictures and
instructions on how to connect this
bluetooth speaker to the headphone
i make this for customers who are not
familiar with current technology
after they see the picture in the
brochure they can practice it directly
so they can immediately understand how
to use it without many questions coming
up
wow that's a very good idea i will
remember this
thank you for the advice rio oh yeah
my pleasure
a faulty tv
good afternoon can i help you
i hope so i bought this television here
about three months ago but the sound and
picture quality
is awful the picture is always
flickering and there's a dark line down
the left hand side
of the screen do you have an
outdoor antenna yes i do
have you tried adjusting the antenna
several times hmm
i'll get our engineers to have a look at
it
a friend of mine bought the same model
here and had exactly the same problem
i want a refund i'm afraid it isn't our
policy to give refund sir
i want to see the manager
[Music]
a bad holiday good morning
can i help you i'd like to make a
complaint about
my holiday in hawaii last week
i'm sorry to hear that what exactly was
the problem
first of all the bus taking us to the
hotel
broke down and we had to wait for over
two hours
in the sweltering heat before a
replacement
arrived then
when we got to the hotel we found our
room
hadn't been cleaned
oh dear did you complain to the hotel
staff
of course but we were told all the
chambermaids were off duty
anyway that's not all
the people in the room above sounded
like they were having
all night parties every night
i demanded another room but the
receptionist
told me the hotel was full
oh i see and
to cap it all the food in the hotel
restaurant
was awful
it was so bad we had to eat out all the
time
despite having paid for meals at the
price of our holiday i do
apologize i'd like to offer you
a 20 discount on the price
of one of our autumn breaks as a gesture
of goodwill
twenty percent discount you must be
joking i want to see the manager
[Music]
make a complaint about internet service
hello internet customer service
how may i direct your call
hi i want to register a complaint
regarding my internet service
i'm sorry to hear that what has been the
problem
my connection has been repeatedly
dropping out
and when it is connected the speeds are
very slow
let me check to see if there is a
reported issue with our network
in your area i need your client number
do you have it yes
my client number is three four five
six seven eight nine
thank you the system does not show any
maintenance
in your area so the problem must be on
my end
i can't tell from here i'll get a
technician to come to your house and
take a look
okay how soon can they come out
i can get someone out there between 8
a.m and 12 p.m tomorrow
will someone be at home at that time
yes i will be home okay
our technician will arrive sometime
between 8 am
and 12 pm tomorrow thank you
i'll see them tomorrow making a
complaint
about the product good afternoon madam
can i help you yes
i'd like to see the manager please
well i'm afraid he is busy just now
have you got an appointment
no i haven't i just want to make a
complaint
a complaint oh i see
well i'll just call him
five minutes later
good afternoon madam i believe you wish
to make a complaint
yes i have a problem with this
iron i'm sorry to hear that
what is the trouble i'm afraid it's
useless it doesn't work
it doesn't work no it doesn't
work when i switch it on
it just makes a noise like
but it doesn't get hot at all
well i am really very sorry about this
madam i do apologize
we'll be happy to replace the iron for
you
i would rather receive a refund instead
okay we'll give you a refund instead if
you prefer
thanks
making a complaint about a phone
hello i bought this cell phone last
month
but there seems to be a problem with the
screen
look it doesn't work
oh dear you're right i'm very sorry
about that
can i offer you a full refund or an
exchange
i'd like an exchange please
no problem do you have the receipt
no i don't i lost it
i'm afraid i can't help you without the
receipt
well that's not good enough the phone
was very expensive and now i can't
use it i understand that
but we do need the receipt i'm afraid
perhaps you can get it repaired
there's a repair shop at the end of the
street
[Music]
restaurant complaints
[Music]
waiter
is everything all right sir
not exactly this steak is raw
i asked for it well done and it's rather
cold
i do apologize sir would you like it
cooked a little more
please would you like something else
while you're waiting
no thank you but tell them to hurry
[Music]
thanks for watching don't forget to like
share comment on my video please
subscribe to learn english with jessica
channel
to watch more helpful videos goodbye
you
{{
[音乐]
英语
对话投诉 smith 先生来
酒店前台
要求多住但
不愿意付钱
试着了解
前台
代理处理愤怒客人的方法
早上好 先生，我真的可以帮到你吗
我刚得到消息，我的
航班将在下午 4
点 30 分到达，但它应该在上午 10
点到达，
如您所见，我已经 60 岁了，所以
我很难在
机场等这么长时间
我想在下午占用您的房间
先生您很幸运，因为我们
直到下午才预订该房间，
但是先生您知道下午 12 点是我们的最后
退房时间，如果您想留更多时间，
那么您必须付款 因为那
你到底在说
什么我为什么要付钱先生
这是规则先生你会很高兴
听到如果你住到下午你不必支付
全天房租
那么你
只会被收费 50%
的房租 嘿伙计
你不知道吗 我已经结清了我的帐户
是的先生但是但是
听着嘿听我说
四个小时我不会付一分钱
你聋了
我不会再付钱了
先生你很清楚我真的理解你的问题
但我很害怕 我无能为力
中午 12 点是我们的最后退房时间，如果
你想多住，
你必须付钱，这是我们
对
所有客人的规定 我已经在
这家酒店住了三天
你的服务太差了 我会
抱怨你，
我们很抱歉，先生，好吧，
我可以帮您一个忙，
先生
12 点之后，您可以把行李留在我们这里
，享受我们的大厅
，您不会被收取任何费用
该死的人，你们这些人都疯了，
听我说 很明显，
我知道赚钱有多难，我
不会
再支付三到四个
小时，先生，您可以
在我们的大堂度过余下的住宿时光，
不，我从来不喜欢在我的房间里睡到
下午 3 点
，我 再也不会付钱了，
先生，请坐在我们的大厅里 请
我给我们的经理打电话，他是
解决您问题的合适人选
请坐在那里我们的经理将
在五分钟内到达好的
我在等让他来和我说话
谢谢先生您耐心地
在餐厅抱怨
卡门的小酒馆一切都不顺利
约翰向服务员
凯文抱怨他的牛排烤得太熟了 坦尼娅
抱怨她的鱼太稀少了
，而且音乐太吵
了，你做得不好，
我点了我的牛排，三分熟，
烧焦了 脆
很抱歉，我可以请我们的厨师
再准备
一份 好的，
请按您的要求做，
您的鱼怎么样，女士，
非常罕见，您希望我让
厨师把它放回烤箱，
不，我没有 我对鱼失去了胃口
我很乐意给你带来别的东西
好吧让我尝尝酿鸡
[音乐]
乳房
[音乐]
你在这里好吗 我
想
知道你能不能把音乐关掉 嘈杂的
音乐和
餐馆 我的小烦恼
我会处理的，我可以再给你
弄一杯饮料吗
不，我们现在都安顿下来了
[音乐]
15 分钟后你
还在忙你的饭菜吗？
我需要一个狗
袋你介意把这个包起来吗
我会给你一些容器，
你可以把剩菜装箱，
我可以让你对甜点感兴趣吗
？ 我能帮你吗
你好 我想投诉我上个月在这里买的
有缺陷的笔记本电脑
你有你的商店收据吗
是的 我有 你去
这台电脑有一年的商店保修
我们会
如果我们找不到问题，我们今天可以免费查看它，
我们会将它换成新的，
谢谢，我很感激
似乎是什么问题，
我认为它过热它变得如此热
每当我使用它时
，对于这样一台新计算机来说，这可能很奇怪
冷却风扇
有问题 我可以看看
这里 外面看起来一切都很好
我可以问几个问题
是的 当然你用了多
长时间它会过热
它通常在一两次后感觉很热
过热的几个小时 你是否注意到任何
功能损失
Windows 运行速度
是否变慢 我注意到触摸板
对我的触摸变得不那么敏感
实际上你通常
在笔记本电脑上做什么 我用它来检查我的
电子邮件
并为我的博客写
文章 不应该导致它
过热内部风扇应该能够
处理
你能告诉我它
有什么问题那么其中
一个组件可能有问题可能是电池
或硬盘驱动器让我看看
好吗
[音乐 ]
我刚刚
在笔记本电脑上完成了硬件诊断，
一切看起来都很好，好消息
是内存处理器
bios 主板和电池都
工作正常，
似乎没有任何损坏或损坏
任何硬件
都有问题，所以问题
可能取决于您
使用笔记本电脑的区域 暴露在阳光直射或
高温
下 根本不使用它 我晚上在卧室里使用它
使用笔记本电脑时您是否坐在床上
是 它通常在我膝盖上的被套顶部
为什么这可能就是为什么它会
过热 被套会阻止通风
系统正常工作
布挡住了底部和侧面的
通风口
，这是有道理的，所以
如果我不在床上使用笔记本电脑，
它会不会
没关系，应该很好，
只要记住你在哪里使用它，
让
气流自由通过这些通风口
谢谢你我会
[音乐]
就产品投诉与客户对话
早上
好我能帮你吗我想
投诉 我上周在这里买的一个蓝牙音箱
你有收据吗是的我在
这里你去
好吗你能解释一下为什么这个蓝牙
音箱不能很好地工作
似乎这个音箱没有
很好
的考试质量 ple蓝牙连接
比它声称的要差，然后打开
按钮无法
正常工作，这很奇怪，
也许连接有问题，
我可以看看
这里是不是
我可以问几个问题
是的，当然你好吗
当您尝试连接到耳机时使用扬声器
什么样的问题
我了解您的心烦小姐我只是
想了解问题
我担心由于故障而更换扬声器不是我们的政策
我刚刚连接它
根据说明连接
手机 我有两部手机，但它们都无法
连接到扬声器
通常蓝牙无法连接，
因为蓝牙扬声器连接
到其他设备，
在这种情况下，您有两部手机，也许您的手机上
都有蓝牙
手机
已打开，因此扬声器无法检测到
它
以克服此问题您可以关闭
扬声器并再次打开它，
然后您必须确保
只有一个蓝牙
正常 但是开关
按钮不能正常工作我们很
抱歉您对这个扬声器有问题
我们会与
我们的技术人员一起检查开关按钮并立即给您回复
好吧这对我有用
但是 我认为您也必须检查
连接当然我也会确保
连接
是否可以留下您的联系方式和地址
我们会尽快与您联系
确定在这里我们将尽最大
努力让您的扬声器尽快工作
[音乐]
可能
嘿 rio 你早上过
得怎么样 嘿亲爱的 直到你来这里都很好
所以这次有什么问题
宾果游戏有一位顾客
抱怨这个蓝牙音箱
发生了什么事 她声称这个
音箱的连接比它应该的要差 是
然后开关按钮不能
正常
工作好吗我会检查
一下 ut连接
同时连接你可以
告诉客户检查是否有
另一个蓝牙
连接连接到扬声器如果它仍然
没有任何效果
尝试关闭并在几分钟后再次打开它
我试图 向客户解释，但
她让我再检查一遍
，没有听我的，
所以当我再次见到她时，我不知道如何解释
，当然你很困惑，但看到
这个扬声器让我想起了另
一种方法 拿两个柜子之间桌子上的小册子
哦 这是什么 这
本小册子包含图片和
如何将这款
蓝牙扬声器连接到耳机的说明
我为那些
在看到小册子中的图片后不熟悉当前技术的客户制作这个
他们可以直接练习，
这样他们就可以立即了解
如何使用它而不会出现很多问题
哇，这是一个非常好的主意，我会
记住这一点，
谢谢你的建议 rio 哦，是的
很高兴
电视有故障
下午好 我能帮到你吗
希望所以我大约三个月前在这里买了这台电视
但是声音和
图像质量
很糟糕 图像总是
闪烁 屏幕左侧有一条黑线
你有一个
室外天线是的我
有你尝试过几次调整天线
嗯
我会让我们的工程师看看
它我的
一个朋友在这里买了同样的型号
并且遇到了完全相同的问题
我想要退款我' 恐怕退款不是我们的
政策 先生
我想见经理
[音乐]
一个糟糕的假期 早上
好 我能帮助你吗 我想
投诉
我上周在夏威夷的假期
很抱歉 听说到底是什么
问题，
首先带我们去酒店的公共汽车
坏了，我们不得不在酷热中等了
两个多小时
，然后换人
到达了，然后
当我们到达酒店时，我们发现我们的
房间
没有 被打扫过了
，亲爱的，你有吗？ 当然向酒店
工作
人员抱怨，但我们被告知所有
女服务员都
下班了，并不是
上面房间里的所有人听起来都
像是每晚都在举行
通宵派对
我要求换一个房间，但
接待员
告诉我酒店已经满了
哦，我
明白了，酒店
餐厅的所有
食物都很糟糕，尽管我们已经以假期
的价格支付了餐费，但我们不得不一直在外面吃饭，
我很
抱歉，我想为您提供
一个 20 折扣
我们秋季休息的价格作为善意的姿态
百分之二十折扣你一定是在
开玩笑我想看到经理
[音乐
] 投诉互联网服务
你好互联网客户服务
我如何指导你的电话
你好我 想注册
关于我的互联网服务的投诉
我很遗憾听到
我的连接反复
掉线是什么问题
，当它连接时速度
很慢
让我检查一下 看看
我们
在您所在地区的网络是否存在报告问题我需要您的客户号码
您有吗是的
我的客户号码是三四五
六七八九
谢谢您系统没有显示
您所在地区的任何维护所以问题必须 在
我
这边，我不能从这里告诉我，我会让
技术人员到你家
看看，
好吧，他们多久能出来
我可以在
早上 8 点到下午 12 点之间派人出去，明天
会有人在吗？ 那个时候到家
是的 我会回家 好的
我们的技术人员将
在明天上午 8 点
到下午 12 点之间到达 谢谢你
我明天见他们
对产品进行投诉 下午好 女士
我能帮你吗 是的
我想看看 经理请
好 恐怕他现在很忙
你有预约吗
没有 我只是想
投诉 投诉 哦 我明白
了 我会在五分钟后给他打电话
下午好 女士 我相信 你
想投诉
是的，我有问题 em 用这个
熨斗我很遗憾听到有
什么问题我担心它
没用它不工作
它不工作不它不
工作当我打开它时
它只是发出噪音
但是它 一点也不
热我真的很抱歉这位
女士我很抱歉
我们很乐意为你更换熨斗
我宁愿退款而
不是好的如果你愿意我们会给你退款
谢谢
投诉电话
您好，我上个月买了这款手机，
但屏幕似乎有问题，
它无法正常工作
哦，亲爱的，您说得对，对此我感到非常
抱歉，
我可以为您全额退款 或者
换货，
我想换货，
没问题，你有收据
吗？不，我没有，我丢了，
恐怕没有收据，我无法帮助你，这
还不够好，
电话很贵，现在 我不能
用，我明白，
但我们确实需要收据，
恐怕你可以把它修好，
有维修服务 ir shop 在街的尽头
[音乐]
餐厅投诉
[音乐]
服务员
一切都好先生
不完全是这牛排是生的
请
你在等待的时候想要别的东西吗
不谢谢但告诉他们快点
你