Everyday Conversations Travel Complaints Learning American English
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english conversation
for traveling and tourism
what a journey and
what about you tina have you got a story
about a
journey you remember yes
i have actually there’s one
journey i’ll never forget
it was about six years ago i was going
to hong kong
from london the flight was early in the
morning
so the night before i stayed in a hotel
near the airport
well i was in a holiday mood that night
and so i went to the hotel bar and
ordered a drink
you know to celebrate and i got
talking to some other people
we had a great time and anyway
when i left the bar it was about three
in the morning
the flight was at six o’clock so it
wasn’t really worth going to sleep
i watched tv for a bit but well i fell
asleep
when i woke up it was after five o’clock
you know i have to get there early to
check in right
so i panicked grabbed my bags and rushed
outside
looking for a taxi of course
no taxi anywhere
luckily after a few minutes of running
up and down the street
an airport bus came along
so i got on that
when i got there it was actually nearly
six o’clock
i thought you know
the gate would be closed i’d missed my
plan
the whole terminal was empty except for
a huge crowd of people
at one end and luckily that was the cue
for my flight it was delayed
yeah i was really pleased but the delay
went from one hour to four hours
to finally nine hours
nine hours of waiting at the airport
i slept on some chairs at the time
finally at around three o’clock the
plane took off
oh but the worst part has
yet to come
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after a few hours there was a huge storm
and the plane started bouncing around
all
over the place i remember
feeling it was like being in a washing
machine
people were screaming babies crying
food flying everywhere
i was really scared and then
the worst thing of all the oxygen
masks dropped down suddenly
we were all staring at these yellow
oxygen masks
and the feeling of fear i just can’t
describe it
what did you do i put my mask on
and just sat there in absolute terror
with the plane
bouncing all over the place and
lightning outside the windows
anyway the plane didn’t crash thank
god and we got to hong kong okay in the
end
but what a journey i’ll never forget it
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but it says here
can i help you yes
you can actually we came back from
bermuda last night
this is the brochure for the holiday you
sold us
oh yes did you have a nice time
no we didn’t my wife and i
are both very angry
oh dear what was the problem
well to start with we had to pay 20
pounds
extra for each for the airport tax
but it says here in the brochure airport
tax is included
oh yes so it does
and our room didn’t have a c view
we paid extra for a c view but all we
got was a view of the car park at the
back of the hotel
oh dear this is very serious
i think we should fill out a complaint
form
now what are your names
it’s mr and mrs caldwell
that’s c a l
d w e l
okay in the holiday was in bermuda
yes two weeks from the 10th
to the 24th of february
10th to the 24th of february
and today is the 25th
okay do you have your customer number
it’s here on the receipt dw832
oh yes okay now you have to pay
20 pounds each for airport tax and the
hotel room had
no sea view and
you can add that the food in the hotel
was
terrible i couldn’t eat
anything
we lived on sandwiches didn’t we darling
yes i lost a kilo in weight
oh so the food in the hotel was
terrible oh dear
well what are you going to do about it
i’ll send this complaint to our head
office
and i’ll phone you when i get a reply
can i have your telephone number
it’s walton eight nine two four
four three walton
eight nine two four four three
okay well i am very sorry about this
it was an awful experience we want our
money back
i’ll see what i can do our apologies
once again
goodbye goodbye
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