[Music]
reporting work dialog one
excuse me may I come in yes please mr.
John this is the project plan you asked
me to make okay you did it rapidly thank
you could you introduce me the main
parts of the plan of course the plan
includes three parts the first part is
the background of the project the second
part is the steps and the last part is
the expected result good I got the main
points of it do you have any suggestions
after I read it in detail I will tell
you my opinion okay I will alter it
according to your opinion please wait
for my call
[Music]
dialogue to
mr. Paul do you have time now yes do you
remember the agent we met last time sure
what's wrong we had a long meeting this
Monday he has agreed to the items of the
draft agreements we apply that's good
the agent does he seem reliable to you
yes I think so he's got a lot of
experience okay when is your next
meeting with him we're meeting him this
Wednesday just to sort out some final
details fine let me know what happens of
course make everything clearly and then
we will decide the time of the signing
ceremony I see
accepting assigns work dialogue one
good morning this is the first day for
you to work here
I hope you'll like your job good morning
miss Lucy I'm a newcomer and I've got a
lot need learn from you you'll spend
most of this week to be familiar with
all the work in the office would you
please tell me what is the particular
work to me the main duty is to keep the
file in order is there anything else I
should do yes you are responsible for
answering the calls then transferring or
taking messages okay if you have any
questions you can ask me at any time
[Music]
dialogue -
Linda I have something important to
discuss with you what's up do you know
we will have products analyzing meeting
tomorrow yes I know
Mary is making preparations for that
don't bring it up
Mary is too careless to arrange someone
to take minutes do you have any idea you
need to leave your job at hand you will
take meeting minutes tomorrow which is
the top priority okay what need i
prepare nothing special I advise you to
bring the recorder pen in case of
emergencies
being praised
[Music]
dialogue 1
Jacque you really did a good job this
time you flatter me it was really a
challenge to me but you did it and did
it well thank you for saying so your
project made much profit for the company
if not having the support from you I
couldn't have got the achievement the
board decided to give you a bonus I
would appreciate that dialogue too
mr. Smith how about your visit my visit
has proved to be a fruitful one great I
think half of the credit should go to
you you are exaggerating you work with
high efficiency never did I expect you
to finish it in such a short time I'm
really glad to hear these I will
recommend you as the office director I
will treasure the opportunity I'm sure
you will do better than the current
director
explaining faults
[Music]
dialogue 1
Lucey how is the construction work of a
supermarket going I'm afraid there will
be a delay of two weeks what's holding
things up the supplier didn't provide
the construction materials we need on
time can I ask who is in charge of the
matter I'm sorry it's my fault since
these things happen what have you done
to change the situation
I put an advertisement on the newspaper
and found a new supplier
when will it be handled next Monday
[Music]
dialog too
did anybody receive a printer last week
yes I got it and I signed the delivery
notes where is the delivery note in my
drawer don't you know that's the only
proof the Accounts Department has that
the goods were delivered I didn't
realize I should have given it to them
as soon as it arrived I'm terribly sorry
you've had a searching high and low
ever since the invoice arrived the
trouble is that I don't know anything
about these documents and I thought it
was just a receipt
making proposals dialogue one
excuse me manager what's up Phillip I
have a proposal to increase our sales do
you have any particular plan we should
increase our expenditure on advertising
through advertisements we can make our
products well known to everyone I see
what you mean
the conditions at present make
worthwhile the expense of advertising so
I suggest allowing advertisement
department a subsidy of 10000 UN for
strengthening our publicity good idea
could you write down your proposal to a
report sure dialogue to
in my opinion we are going to have a
problem about the budget how is the
problem according to the factory it will
cost about 30 percent more than
initially projected it is said that we
underestimated the cost but if sales go
as well as they should that's still well
within our profit margin what do you
mean in other word proceeds from the
sales of the first order will easily
cover the cost of the second order
I see we only need a budget increase for
the first order exactly we must report
it to the financial officer because all
budget decisions must be approved by him
asking for resignation dialogue one
excuse me may I come in yes please I've
made a tough decision mr. Phillip here
is my resignation
could you tell me why you made this
decision I've been trying but I don't
think I'm up to this job are you certain
yes it is my decision after deep
consideration okay good luck thank you
[Music]
dialog -
mr. Paul I'm sorry to bring up my
resignation at this moment but I've
decided to study abroad which University
will you go the Cambridge University
that is a university with prestige and I
believe you will get a lot I think so it
is really a good chance for me
absolutely when will you leave I will go
in August because the new semester will
begin in September well before you leave
deliver your works to Jane yes I will
tell her how to do okay
applying for job transfer dialog one
may I come in mr. Brown all right come
in please
I want to talk with you about my job
what's wrong I want to leave the
personnel department do you think I
could put in for a transfer which
department do you want marketing
department why do you want to do this
there is no room for the kinds of career
growth I would like to have I want my
work to be recognized and rewarded okay
I will think about it
[Music]
dialogue to
Paul I always like to get to the point
and I'm not going to beat around the
bush
yes please frankly speaking I'm not very
pleased with my job now
really why do you think like that I
found that the colleagues of mine were
not easy to work with and what I do seem
so boring have you been doing your best
yes
so I want to work somewhere else I mean
a different sort of job I think I
understand how you feel I'm glad you
told me I will try to fit you in
somewhere else
being fired
[Music]
dialogue 1
Betty could you come in I'd like to have
a word with you what's up well it's hard
to say but I'm sorry to tell you that
our company decided to fire you what
fire me concerning your work performance
during this year the board is not
satisfied with your work
attitude in what respect if you don't
mind telling me your work attitude is
not active and the results seemed to be
frustrating could you give me another
chance
I'm sorry it's all been decided dialogue
2
manager did you call me yes I'd like to
talk with you what's the problem I'm
afraid you are the problem what do you
mean you are fired why your work doesn't
meet the quality that we require for our
employees additionally you don't work
well with the other employees if it is
that important to you I'll make a point
of getting along with them it's too late
we are downsizing our workforce I don't
think that's fair
asking for leave
[Music]
dialogue 1
excuse me manager I wonder if it is
possible for me to ask a half day off
tomorrow what's the matter
I must have driving test tomorrow have
you passed the written exam yes I passed
it last month
well the driving test will be tomorrow
morning or afternoon it should be
tomorrow morning we will have a regular
meeting next morning I suppose you will
have to have that test so we will put
the meeting off - tomorrow afternoon try
not to be late all right thanks a lot
good luck dialog -
Susan do you have a minute yes what's up
I had a call just now my mum is in
hospital I'd like to ask one week off to
take care of her I'm sorry to hear that
is that serious I don't know the doctor
asked her to be in hospital and have
more checkups don't worry it may be a
routine medical examination I hope so
I'm impatient to go back take it easy I
will arrange someone to take over your
job you are so considerate wish your
mother would get well soon
asking for annual leave dialogue one
Susan I like to apply for my vacation in
your opinion which period is available
you should feel the absence request
first and the personnel department will
notice you oh I see
have you got any idea where you would
like to go in your vacation I'm thinking
of taking a trip to your nun which is a
city I have always wanted to see yes it
is fantastic to get a break in this kind
of place
I went there last year how do you plan
for your vacation this year I haven't
decided where to go maybe I will choose
Sonia you must like the beach yes I like
lying on a beach and being lazy this
seems attractive dialog too
I'd like to talk to you about my
vacation hunter I'm just going to draw
up the holiday rotation this year so go
ahead and tell me what you want well I'm
planning to have three weeks leave in
January and I want to use my vacation
days for this year going abroad I
suppose yes I want to go back to China
to see my parents why did you choose
January because we celebrate the Spring
Festival in January this year and it's
our tradition to have a family reunion
then all right I'll do my best to meet
your request that's very kind of you
hunter thank you very much
no problem
asking for promotion dialog one
good morning Paul good morning anything
I can do for you I have been working as
an accountant assistant for a year I'd
like to ask for a chance of promotion
what's in your mind
I suppose I could work as a staff
accountant in our company why do you
have this opinion in fact I have been
doing the job of accountant since last
April and I put everything in order okay
I will give you this chance
congratulations thanks a lot I will make
the best efforts dialog to
excuse me sir yes what's wrong it is my
request for promotion which position
would you like to be I'd like to be a
project manager could you give me some
reasons in accordance with the rules of
our company if someone takes the
position of projects manager assistant
for three years and makes prominent
contribution he will be promoted to
project manager I have been as the
assistant for three years and the ex
theater project I take on has completed
successfully you are right
actually the Board of Directors have
discussed about your promotion your
application will be approved soon thank
you don't mention it that is the result
of your effort congratulations
asking for pay raise
[Music]
dialogue 1
mr. Brown is it convenient for you to
talk with me yes come in and sit down I
wonder to know your opinion about my
work in these two years I have been
paying attention to your performance
since last year and I'm impressed you
have done a perfect job and your project
made much profit for the company based
on the annual evaluation should I ask
for a pay raise sure I will inform the
general manager about this with your
application
but I've already submitted it to the
personnel department okay I estimate
that your monthly gross salary will
increase by $1,000 that will be good
[Music]
dialogue to
manager it is my annual summing report
well have you attained permanent status
yes I attained permanent status last
month I wonder whether I will qualify
for a raise or not in accordance with
established practice the salary will be
raised about 30% after probational
employees get permanent status but I
didn't find the race of my salary that
is the problem made by the personnel
department you should ask them I see I
appreciate your help that's all right
you
asking for retroactive pay dialog one
manager I wonder why my salary is
deducted this month
I demand a retroactive pay because you
neglect your duty would you explain it
clearly a notice of criticism about your
department is circulated do you know yes
but it is not my responsibility but
everyone in your department should take
responsibility for that there are no
such regulations in the management rules
of our company we have the right to
decide the pay of our employees it's
unfair you should protect the legal
rights and interests of the employees
the employees must submit to our
decision dialogue to
manager you promised to pay overtime but
we still haven't got it due to the
influence of global economic recession
and productive depression of our coal
company our products don't sell well it
has nothing to do with us you should
keep your promise I know it is not
reasonable to work overtime without
extra pay but in fact my salary has
remained the same for one year even when
our company was operating well but it's
not proper to complain to the president
at this time I don't want to be so
considerate if you don't take it
seriously I shall resign please take
your time maybe things will change for
the better
I look forward to a reply as soon as
possible
inquiring about bonus dialogue one
Jessica do you have a moment yes what's
on your mind I'd like to inquire about
my bonus this year please I'm a bit
upset about this year's bonus I was
really expecting a little more are there
any problems with my work no it is
nothing related with your work our
company was negatively impact by the
financial crisis we've all had to cut
back will there be any improvement next
year I'm hoping next year's going to be
better dialogue too
marry I want to check my bonus this
month with you okay look at here there's
no mistake why my bonus is less than
last month's your bonus is deducted this
month I can't see why my bonus is
deducted this month our sales profits
decreased a bit this month that's why we
get less the bonus is so less that I
don't know how to live this month it is
the rules of our company
I have no measures
you
contacting clients
[Music]
dialogue 1
hello is that mr. black yes please
it is Jack from Indian ironworks I'm
sorry you are
we met in Shanghai International
Exhibition last month you told me you
expected to get the brochure of our
products yes that raised a bell is it
convenient for you to tell me your email
address okay
please write it down it's cey se T at
hotmail.com
[Music]
dialogue to
hello is that ABC investment consultant
Company Limited yes it is it is the
sales manager from X telecommunications
company what can I do for you
do you always dial international
distance calls or domestic distance
calls yes we have favorable terms
recently that could help you save
telephone fare how can I know the
details about that you can visit our
website there is detailed introduction
about that ok if necessary I will
contact you
meeting new customers
[Music]
dialogue 1
how do you do how do you do are you mr.
black from a company yes I am and you
must be Peter yes I represent our
company to meet you and give you an
introduction about our products well
let's start we'll start with an
orientation video it runs about 20
minutes anything else we have some
reports to show you the background
information dialog to
nice to meet you mr. Brown you are
here's my business card
I'm Jack the new sales manager of the le
company glad to meet you here is mine
it's mr. lil your predecessor yes I have
heard a lot about you from him so I've
been looking forward to meeting you I
cooperated with mr. Leal well and I hope
we'll cooperate better I hope so if you
have anything about our business just
give me a call
ordering products
[Music]
dialogue 1
good morning mr. John glad to meet you
Lily I'm really glad that you can meet
with me today to discuss the details of
the order we need those items urgently I
thought if I met with you face-to-face
it would expedite the process which
model do you want to order and how many
we want to order s 44 500 sets okay do
you know our quoted price the price you
quoted me is $100 per set that's correct
we'll arrange delivery immediately
perfect
[Music]
dialogue to
hello welcome to our corporation hello
thanks for your invitation could we go
to the showroom and I will show you
around we have all kinds of products
displayed there great our company is a
big business in office facilities
you may choose whatever you like I like
to order some new filing cabinets and
desk units this time how many do you
want
50 units totally ok still be paid by the
price negotiated done
bargaining
[Music]
dialogue 1
here is our price sheet on a CIF basis
may I go over the sheet right now sure
take your time I think your prices are
much too high you know that the cost of
production has been skyrocketing in
recent years honestly speaking we've
consulted the prices from other
companies we only ask that your prices
be comparable to others well we can
consider making some concessions in our
prices
how much do you mean then to get the
business done we can reduce our prices
by 5% I see I will call my home office
and see what they say
[Music]
dialogue to
I believe you've got our price list are
you interested in our product your
products are good but the price is high
I think our price is very favorable you
can hardly get such an attractive price
from other suppliers it would be
impossible for us to push any sales at
such a price what's your proposal can
you give me a rough idea the reduction
is at least 10 percent 10 percent is
impossible
that leaves us almost no profit but the
order is a large one you could get
profit the reduction is 8 percent at
most if that's the case I'll have to go
somewhere else
discussing payments
[Music]
dialogue 1
let's start out to discuss the question
of payment terms when we deal with a new
customer we insist on payment by LC to
open a LC will add to the cost of our
products however as you know payment by
LC is the safest method you are the new
customer of ours so can you be a bit
more flexible and bend the rule a little
sorry I'm afraid not
well if you promise to effect shipment
one month earlier we will open an LC as
for your request I'll phone our company
to see what they say when will you let
me know your answer tomorrow afternoon
[Music]
dialogue to
we are satisfied with your products
however what are the terms of your
payment the terms are flexible what are
they
cash option and offering financing is
the advance payment necessary yes it is
the advance payment is 20% before
delivery
how about cash option the balance due
should be paid after you got the goods
with the cash option do you mean only
cash or will you take other forms of
payments we also accept a certified
check or a direct bank remittance
handling complaints
[Music]
dialogue 1
I want to talk to your manager I'm the
manager please have a seat and tell me
what the matter is I have a complaint to
make go ahead please
I bought a mobile phone here yesterday
but I found the keypad wasn't flexible
after I went home can I take a look at
the mobile phone please
sure look it doesn't work at all
do you take the invoice with you yes
here you are okay I'll change another
one for you is it okay all right
[Music]
dialogue to
I've come to ask about my dress I
haven't got it yet may I look at your
invoice here it is I'll have a check I'm
sorry it isn't ready yet but it was
supposed to be ready last week and I
have been waiting for the delivery for
days
I'm terribly sorry we're very busy at
present so we get a little bit behind
that's your problem
you ought to do something to speed up I
understand how you feel I will ask them
to run the dress up for you I'm sure it
will be ready tomorrow
all right that's only what you can do
making claims
[Music]
dialogue 1
the goods you sent us did not meet our
specifications so we have to file a
claim against you please don't be so
angry could you tell me the reason most
of the goods were underweight we've
already checked all the goods carefully
before delivery and it shouldn't happen
in addition we feel that there were too
many defective items I promise I will
investigate these problems please let us
know the result of the investigation and
the solutions to the problems yes we
will entertain a claim if there are
adequate evidences look forward to your
reply soon you will
[Music]
dialogue to
James we've received your Notice of
Claim that's why I came to discuss the
matter with you in person the present
case is too serious to be overlooked so
we feel we have to file a claim on you
let's examine the details first you
complained that about 30 percent of the
goods were found damaged yes
upon its arrival at our port they were
immediately examined carefully we were
very surprised to find that 60 cases of
goods were damaged before I left I
checked up on the condition of the
shipment and found nothing in our record
indicating any damage did you find any
other reasons it is estimated that
careless handling while being loaded on
to the ship caused the damage we suggest
that the total value of the parcel
should be reduced by 30% in that you
should give us an allowance well we
shall send you a letter confirming that
while I appreciate your attitude towards
this case and hope everything will be
smooth in the future business
making a revisit
[Music]
dialogue 1
hello is that miss Wang yes who is that
this is customer service from seee
mobile phone company what's wrong last
month
you bought a cell phone in our company
we want to make a revisit okay go ahead
please are you satisfied with our
products yes how would you rate our
products its full-fledged and easy to
use
thank you for your supporting to our
products it's my pleasure
[Music]
dialogue to
hello mr. Wang we just drop in to see
how things are going with your machine
so far so well
our products are easier to operate than
our competitors right in fact it is but
I think it is a little expensive why
don't you think it in this way it's more
expensive but much better value for
money if there is in disposition what
should I do if anything is wrong with
your machine please don't hesitate to
call us okay this is the introduction of
our new products if you need them please
call us I will
after sales service
[Music]
dialogue 1
hello is that se service center for
customers yes what can I do for you I
can't find the drivers for my cell phone
what should I do
could you tell me which type your cell
phone is okay W 600ex
you can download the corresponding
drivers from our website or I will send
you an email the website can't be opened
so please send an email to me please
tell me your email address ABC at
yahoo.com dot CN ok I will send it at
once please check it thank you you're
welcome
anything else I can do for you nothing
[Music]
dialogue to
hello this is client service center
hello I just find that air conditioner
doesn't work what should I do
may I have your name and your present
address
I'm Robert at room 1 103 number 25
Jones Boulevard I will contact our
nearest agent and they will send someone
round immediately to check the problem
ok by the way when did you buy it half a
year ago it is still under warranty so
it's free for repairing I hope the
maintenance man will come soon ok
picking up clients dialog one
excuse me are you Susan from Eastern
Electronics yes I am I'm just waiting
for you
I'm wah wah the secretary for the
manager mr. Lee nice to meet you nice to
meet you too welcome to China mr. Lee
asked me to meet you and show you to
your hotel thank you very much
is it your luggage yes let me take it
for you Thanks
I can handle it
[Music]
dialogue to
suzan Here I am I'm so glad to meet you
in Beijing so am I thank you for picking
me up
how was your flight was it comfortable
it was quite good but it was awfully
long we've booked a western-style room
for you you will have a good rest later
it's so nice of you you must be hungry
shall we get something to eat first
great I'm keen to have the delicious
Chinese food hope you will be satisfied
with our arrangement
visiting
[Music]
dialogue 1
we are proud and honored to have every
guest to visit our company thank you
very much I hope you can get a picture
of what our business is through my
introduction okay
our company was established in 1890 we
specialized in manufacturing genes and
exporting them to all over the world
the first product was named by the
founders name could I ask what the
turnover was last year sure it's about
ten million dollars last year and our
business is still growing steadily your
company really has strengths dialog too
it's me who will lead you to visit our
company today first of all I want to
extend my warmest welcome to all of you
on behalf of the company thank you this
is our office block we have all the
administrative departments here what's
that building opposite us
that's the warehouse where the larger
items of instruments are stored if I
order an apparatus how long would I wait
for the delivery made to our company
sorry I'm afraid you have to ask the
sales manager okay we will visit the
assembly shop next this way please
receiving customers
[Music]
dialogue 1
good morning can I help you good morning
is this sunshine computer limited yes it
is I have an appointment with the sales
manager at 10 o'clock may I have your
name please
fill up Wang I'm from the GL trading
company let me see
oh yes mr. Wong please take a seat and
wait a moment I'll tell the manager's
secretary she will come down soon dialog
too
hello does your company deal with
exhibition yes who would you want to
meet I want to know the basic
information of the company it is the
brochure of our company there is the
company's introduction in the brochure
besides you can log on to our website
the URL is also in the brochure
ok I also want to make an appointment
with your sales manager when do you want
to see him the day after tomorrow
no problem
visiting clients
[Music]
dialogue 1
mr. white I'm so happy to visit you
welcome to our company and it's an honor
to meet you here we originally planned
to visit you last week but we heard you
went to London on business yes I'm sorry
I just came back yesterday does
everything go well yes it surely does
basing on the consensus we've reached
last meeting we made this planning map
and bring it to you by the way okay I
will give it to the development
department and they will contact you we
will wait for your reply
[Music]
dialogue to
good morning good morning mr. Smith I
haven't seen you for a long while how
are you fine thanks and you busy as
usual I want to meet Mr Wong and I have
something important to talk about
unfortunately he was away this morning
do you know when he will come back he
won't be back till 13:30
I can't wait that long I should make an
appointment in events you can try to
reach him by phone
seeing off clients
[Music]
dialogue 1
excuse me is mr. Brown in yes come in
please have you packed up your things
mr. Brown wait for five minutes more
don't worry I will wait for you in the
hall okay five minutes later everything
is in order
okay I will see you off to the airport
it's very kind of you to come to see me
off it's my pleasure dialog too
they begin to register it's time to
leave thank you for seeing me off at the
airport you on um it's my pleasure I
miss you I will to thank you for
everything you've done for me during my
stay in Shanghai you're welcome I hope
you can come again to our next
exhibition I hope so too goodbye young
Yin
goodbye mr. wolf I wish you a very
pleasant journey home
you
morning greetings
[Music]
dialogue 1
good morning Paul hi good morning
you're so early today yes traffic wasn't
much today
so I made it to the office earlier I see
how long does it take you to reach the
office every day well about an hour or
so
Wow that's quite a long journey do you
drive a car no I take the public bus
it's safer
you're right but I get up a little late
that gives me no other option but to
travel by scooter well both have
advantages and disadvantages dialog too
hi Jane how are you doing this morning
I'm alright thanks just a little tired
you worked overtime last night yeah I
got home at about 2:00 oh you're really
a workaholic well if there's anything I
can do for you let me know thanks I
really appreciate that
saying goodbye
[Music]
dialogue 1
well I think it is time to call it a day
me too I'm beat what time do you want to
meet tomorrow morning is 7:30 okay oh no
too early
what about 8:30 it is great for me okay
see you then dialog too
come on Cindy let's go it's 5:30 you're
terribly late
oh I'm nearly ready I've got to finish
this report for tomorrow's meeting how
long will you finish it about 15 minutes
but I had better head off I'm meeting my
husband for dinner is he coming to pick
you up no we'll meet at the restaurant
I've got to go now enjoy your evening
Thanks goodbye
having lunched together
[Music]
dialogue 1
it's time for lunch let's go okay
I'm hungry where do you want to go for
lunch I'm bored of the canteen how about
going out for lunch okay
but where shall we have lunch let's go
to the food stall there's a good one
just around the corner
everything looks tempting that sounds
good
I'd love to try okay let's go dialog too
hey John do you have the number for that
restaurant on the street corner yes hold
on a second
here it is eight eight eight nine six
one two five four great thanks
are you ordering takeout food yes do you
want something I've got no idea what do
you want to have hamburger with beef and
fruit juice um could you pick me up a
chicken salad sandwich and a large Diet
Coke no problem
but do you have any cash on you I don't
think I have enough yes here you are
okay
shopping together
[Music]
dialogue 1
how about going shopping this weekend if
you're free okay
is there anything that you want to buy
nothing in particular
I just haven't gone shopping for a long
time me neither
where shall we go what about going to
women's streets there are a lot of
clothes stores there okay
I haven't been there before when do you
want to go Saturday then we can rest on
Sunday where do you want to meet up how
about at the don't Jim on subway station
it's near to the Women's Street All
Right see you then dialog too
Peter do you have any plans after
finishing work
I shall go shopping I need a lot of
things to furnish our new house but I
don't know where to go can you give me
some advice sure what kinds of things do
you need well I need kitchen utensils
bathroom accessories cleaning and
laundry accessories things like that
then I suggest you going to Kmart or
Walmart they are very large discount
department stores the prices are very
good and you can find everything you
need for the kitchen and bathroom that's
great
when do the stores close about 10 p.m.
why don't we go together
okay let's go working overtime dialogue
one
we have to work overtime today why don't
we leave it for tomorrow today is the
deadline let's get it done even if we
have to stay up all night I'm game
do you often work overtime yes really
don't you'd get very tired after a while
I've been accustomed to it oh by the way
do we get overtime pay
of course it's 1.5 times for workday
overtime and two times for weekend's
[Music]
dialogue too
Mary can you work late this afternoon
why I don't understand I hate to do this
to you but I have to ask you to put in
some more overtime did I make any
mistakes
no just some extra work does it have to
be done this afternoon mr. Fairbanks
I've already made plans well I would
have preferred to do it today but if
you've already made plans we can do it
tomorrow I'd appreciate that sir how
long do you think you'll need me to stay
about two hours and you can take some
time off some other day later
covering for somebody
[Music]
dialogue 1
could you cover for me on Friday what's
up John sister is getting married this
weekend aren't you scheduled to be on
call yes but my mother-in-law will come
this Friday I have to go to the station
to pick her up you are so busy this week
all right I will cover for you on Friday
[Music]
dialog too
can you cover me for a while I think so
well where are you going I'm going to
the post will you come back this
afternoon
yes I'll come back as soon as possible
okay don't worry I'll take care of the
business for you answering the telephone
[Music]
dialog one
may I speak to mr. John I'm sorry mr.
John is at a meeting now who is this
speaking please
Peter how long will the meeting take
about two hours may I give him a message
please tell him Peter called okay no
problem I'll ask him to call you as soon
as he comes back that's great thank you
bye-bye dialog too
hello can I speak to Lisa hold on please
'l asked her to receive the call i'm
sorry
she is out at the moment i see may i
leave her a message then sure what's
your name and number Mike
my number is eight five nine two three
one zero six and what's the message tell
her I have something urgent for her and
please ask her to call me back as soon
as possible
yes I will
passing on the message dialog one
hey Mike what's up somebody called you
five minutes ago who was that
let me see well bill is there anything
urgent I don't know he said he would
call you later I see thank you not at
all
[Music]
dialog too
there was a phone call for you when you
were out for lunch
oh is it mr. Jung yes what did he say
he said he was in Beijing anything else
well he wanted you to give him a call as
soon as possible what's his number
well five six seven eight four four five
five thank you very much
welcoming newcomers dialog one
good morning Sally good morning mr.
Robin I'd like you to meet our new
colleague Andy nice to meet you Andy me
too
Sally Andy is a newcomer so I hope you
would help her as far as you can
of course well Andy if there's anything
I can do for you let me know thank you
very much I'm new to the working worlds
and would appreciate your help that's
all right I'll try my best
[Music]
dialog too
hi here my name is Ted you're new around
here yes my name is Eric welcome aboard
this is your seat some office supplies
have been prepared Thanks you are so
thoughtful
here's your computer if there are any
problems with the computer you can
contact shaly the network administrator
how can I contact him this is the
contact information for the entire staff
Shelly's extension number is on the list
as well as mine
okay thanks the printer copier fax and
water dispenser are over there is there
anything else I can do for you not at
the moment
thank you asking for help
[Music]
dialog one
may I bother you mr. Li I want to ask
you a question what can I do for you I'm
translating a Chinese letter to French
and there are a few sentences I don't
know how to translate could you kindly
give me some advice
let me see well they are also a bit
difficult for me when do you need it if
time allowed I think I need to consult a
dictionary to make sure I hope I could
complete it by the end of the day the
boss said he needed urgently no problem
I will give you the answers in an hour
[Music]
dialog too
Hisle do you have a free moment sure
what's up would you come with me to
supply I've got to pick up a load of
stuff and I'm afraid I can't carry it
all okay let me just grab my coat
thanks I appreciate the hand I'd have to
make two or three trips on my own
don't mention it I'm glad to help asking
for opinions dialogue one
Roger I'd like to hear your opinion
about my design before I hand it in well
it was good overall but I think you need
to make some small changes what should I
do
how do you like changing the color to
light blue it maybe looks more justified
good idea I'm going to do it at once
good luck just speak with more
confidence in yourself dialogue too
excuse me mr. black what do you think
about my project
I'm very sorry Kelly I think you'll have
to redo it redo it why it's not very
good but I really don't see the value in
doing this entire project over from
scratch it would take a lot of work
that's certainly true but that's what
this job is all about Kelly there's no
doubt that this project is unacceptable
I agree
but I think that we can handle the
problem by making a few major changes
I'd appreciate it if you would give me a
chance all right Kelly
I'll give you until this afternoon at 2
o'clock to produce a satisfactory piece
of work otherwise you'll have to redo it
teamwork
[Music]
dialogue 1
My dear colleague we have a new project
to do how many people will be charged in
this project the four of us are supposed
to be working as a team on this project
great I like the teamwork all of us can
make the most of ourselves in that way
new ideas will explode yes I agree with
you definitely that is why I prefer it
to working independently what's the
first step as usual we will have a small
meeting to allocate tasks but Lucy and
Jane are absent now is it possible to
have the meeting at 2 o'clock this
afternoon ok I will inform them dialogue
2
how is your new work fairly well how do
you like your new colleagues they are
all pretty easygoing good you should get
along with others friendly and work
together in teams yes it is a friendly
place to work in addition they all
consider me as little sister and always
help me on the work I'm so happy to hear
what you say I will try my best to
complete my first task successfully good
luck thank you
panel discussion
[Music]
dialogue 1
good morning everyone the main thing I
want to discuss today is how to solve
the problem of redundancy what are your
opinions I think the best course of
action would be to reorganize the
company and streamline the workforce but
the problem with the solution is that it
would make a strong impact only by this
way can employees perform efficiently
and enthusiastically and thus make our
company prosper how do you deal with
those who will be laid off we could
provide them with a fair compensation
package you do have a point I suggest we
put this issue on the vote I go along
with that all those in favor raise your
hand
[Music]
dialogue to
good afternoon everyone sorry about the
short notice what will we talk about I
was just informed that the board has
accepted the project we applied for I'm
getting the milestones revised right now
and I need to know who's available for
the project team which kind of person do
we need we need an experienced reporting
analyst John is our best choice for this
type of project when can he join in the
team I'll offload some of his current
responsibilities so he can start almost
right away fine since we are under
tighter time restraints I'll need
someone to assist me with workflow
management who do you think is the
suitable one Phillip is my choice
he is just finishing another major task
falling into conflict dialogue one
Linda I just can't stand Mary anymore
please tell me what's happening between
you and her perhaps I can give you some
advice
I've only been on the job for a few days
and she is so hard on me Oh what do you
think about it she wants me to be
perfect but I need time anything else
she's always criticizing me it's not
fair
I'll talk with her
[Music]
dialogue to
I'm really fed up with Helen why hasn't
the management fired her yet
the management couldn't fire someone
just because they gossip it's not only
that she spread rumors but she also
tries to start problems among other
employees you will always have such
co-workers why am i down on my luck you
shouldn't be so negative you only say
that because you don't have to work with
her everybody has his strengths and
weaknesses so has Helen I hope to have a
perfect coworker to work together
claiming apologies
[Music]
dialogue 1
Lucy why did you do that what's wrong
you uploaded my essay on the internet
without my consent
I think it is so good that more people
should read it but it is not my intent I
really don't understand why you did it
just depending on your own feeling I
think you would have the same feeling as
me don't you think you should apologize
to me okay I would like to say sorry to
you I hope you won't make the same
mistake next time it gives me a lesson
this time I will remember that dialogue
too
Mary did you take my camera yes you were
answering the phone just now so I took
it without interrupting you but you
should tell me after I hang up I forgot
it's not an excuse I have looked for it
for a long time what you did caused me
trouble
I was not intentional you must apologize
for that I'm sorry please forgive me
colleague's promotion
[Music]
dialogue 1
I'm so happy to hear about your
promotion congratulations thank you what
are your responsibilities with this new
position I'm in charge of the marketing
department so I should call you
marketing manager from now on you are
kidding again to be honest this
promotion came as quite a surprise you
are efficient you deserve it dialogue to
have you heard the news that Robin will
be promoted to general manager there is
some gossip about this
most people believe he will surely get
the position yes as a competent section
manager he has shown the potential of
managing the whole company I also think
you are a prospective boss
really I feel flattered nothing is
impossible just try your best and have
confidence in yourself colleagues
leaving dialog one
Mary I've heard you want to quit yes I
handed in my letter of resignation
yesterday
could I ask why you want to quit I've
already been here for too long I think
it's time to move on
where do you want to go I will go to X
company have all the formalities been
attended to yes I will get to work there
tomorrow please still stay in touch with
us
I will dialog too
Philip I will tell you some
earth-shattering news what bill was
fired you are pulling my leg it is the
truth when did that happen I don't know
exactly I found out today that's really
rockin news yes why do you think he got
fired he is friendly alright but I don't
think he is very competent
colleagues suffering from illness dialog
one
you don't sound very good I've just got
a sore throat are you okay
fine it is too dry in Beijing drinking
more water that will be good for you yes
but I don't like pure water then let's
have some green tea good idea Thanks
[Music]
dialog too
you don't look well what's wrong with
you I have a pain in my insides I wonder
if I ate something bad yesterday do you
lose stomach yes do you need taking some
medicine I just have a kind of medicine
special for diarrhea it is efficacious
I would appreciate for that take a seat
and have a rest I'll get you the
medicine and some hot water colleagues
birthday dialog one
I remember today is Sofia's birthday
today is April 10th
yes it's Sofia's birthday I paid all my
attention to the preparations for the
meeting recently and forgot to buy a
gift for her totally is it good to send
her flowers we could ask the flower shop
to send us and we'll get soon great
Sofia likes Lily I will give the flower
shop a call which color does she prefer
maybe white dialog too
Lisa happy birthday thanks this is the
latest intensive eye cream it is a gift
for you I'm too happy to say any word to
you you're welcome
now I'm using it it focuses skin's
energies on repairing of eye area
wrinkles the eye area wrinkles are
really big problems I am also looking
for a suitable product you could try
this one okay thank you very much
colleagues wedding dialog one
why didn't you come to work yesterday I
got the marriage certificate yesterday
what a surprise it is congratulations
thank you
so you are married man yes you'll never
see a bachelor in the office anymore
when do you plan to hold the wedding
ceremony this October will it be held in
Beijing yes I hope you will attend at
that time I'll come for sure
[Music]
dialog too
congratulations thanks a lot for
attending our wedding ceremony you are
the most beautiful bride really I'm so
happy to hear that as Chinese people say
a woman has the most beautiful face
during her wedding ceremony it's
certainly true I'm sure you will be more
beautiful in your wedding ceremony I
hope so
I'm delighted to see you are so happy
may fortune smile upon you in your new
life together it is nice of you I'm
moved
declining love dialogue one
Helen do you have a few minutes now
what's up if you don't mind I'd like to
ask you a question just go ahead
as you know I'm single could you be my
girlfriend
it's exceedingly sudden and unexpected
thank you for your love however I have
no plan for that kind of thing
forgive me for my venture please it
doesn't matter we are still friends
aren't we
of course dialogue to
Lucy I'd like to talk something with you
what's the matter why are you prunes in
prizm today I don't know how to express
myself it's not your style speak out
directly I hope you can be my girlfriend
John are you kidding me it's not April
Fool's Day I'm not kidding I'm serious
I consider you as my good friend at all
times so I know what you mean don't I
have any chance I think we'd better be
friends
borrowing dialog one
Susan could I bother you some minutes
sure what's the matter I want to buy a
house with a mortgage I've heard about
that I must pay 30% of the purchase
price for that house firstly then pay
the monthly installment is that what we
call down payment yes but I don't have
enough money I want to borrow some from
you and I will give you in this November
how much do you want 20,000 un okay I
will give it to you tomorrow after
drawing from the bank I really don't
know how to thank you just my pleasure
[Music]
dialogue -
Philip could I borrow your car what's
wrong with yours I was just about to
leave but I found there was no petrol in
the car okay where will you go
I will go to be company to send some
materials to Jessica
fortunately you found that beforehand
otherwise it is trouble to know on the
way yes
where did you park to your car on the
left side of the underground parking
garage a black car what's the plate
number J n one two three four
{{
[音乐]
报告工作对话一
对不起，我可以进来吗？是的，请先生。
约翰这是你让我做的项目计划
好的你很快就完成了谢谢
你能介绍我计划的主要
部分当然计划
包括三个部分第一部分
是项目背景第二
部分是步骤 最后一部分
是预期的结果很好我明白
了它的要点
我详细阅读后你有什么建议我会告诉
你我的意见好的我会
根据你的意见修改它请
等待我的电话
[音乐]
与
先生对话 保罗 你现在有时间吗 是的 你
记得我们上次遇到的代理人 确定有
什么问题 我们这个星期一开了很长的会
他同意了
我们适用的协议草案的项目 那
很好 代理人他对你来说是否可靠
是的 我 这么想，他有很多
经验，好吧，你下
一次和他会面是什么时候，我们这个星期三会见他，
只是为了整理一些最后的
细节，好吧，让我知道会发生什么，
当然，把一切都弄清楚，然后
我们将决定见面的时间 签约
仪式 我看到了
接受分配 工作对话
早上好 这是
你来这里工作的第一天
希望你会喜欢你的工作 早上好
露西小姐 我是新人 我有
很多需要向你学习
这周的大部分时间都会用来熟悉
办公室里的所有工作你能
告诉我什么是
对我来说特别的工作主要职责是保持
文件的井井有条还有什么我
应该做的吗是的你负责
接听电话 s 然后转接或
接收消息 好的 如果你有任何
问题你可以随时问我
[音乐]
对话 -
Linda 我有重要的事情要
和你讨论你知道
我们明天会有产品分析会议
是的 我知道
Mary 是 做准备
不要提起
玛丽太粗心了，没有安排别人
做会议记录 你知道你
需要把你的工作留在手边 你
明天会做会议记录 这
是最重要的 好吧 什么需要我
什么都不准备 特别建议你
带上录音笔以防万一
被表扬
[音乐]
对话1
雅克这次你真的做得很好
你恭维我这对我来说真的是一个
挑战但是你做到了并且
做得很好谢谢你 这么说，
如果没有你的支持，
你的项目为
公司带来了很多
利润 史密斯 你的访问怎么样 我的
访问证明是一次富有成果的一次很棒 我
想一半的功劳应该归功于
你 你夸大了你的工作
效率很高 我没想到你
会在这么短的时间内完成它 我
真的 很高兴听到这些 我会
推荐你做办公室主任 我
会珍惜机会 我相信
你会比现任主任做得更好
解释错误
[音乐]
对话 1
Lucey 超市的建设工作
进展如何 我害怕
会延迟两周 是
什么原因造成的
为了改变这种情况，
我在报纸上打了广告
，找到了新的供应商
，下周一什么时候处理
[音乐]
对话
上周有没有人收到打印机
是的，我收到了，我在交货单上签了字在
哪里 我
抽屉里的提货单你不知道这是
会计部门唯一
证明货物已经送达的证据 我没有
意识到我应该
一到货就给他们 我非常抱歉
你有
自从发票到达以来一直在寻找高低，
问题是我
对这些文件一无所知，我认为这
只是一张收据
，提出建议对话请
原谅经理，菲利普，我
有一个增加销售额的建议
你有什么特别的计划我们应该
通过广告增加我们的广告支出我们可以让我们的
产品为大家所熟知我
明白你的意思现在
的条件使
广告费用值得所以
我建议让广告
部门补贴10000联合国
加强我们的宣传 好主意
你能把你的建议写到一份报告中吗？
在我看来，我们会有一个
关于预算的问题。
根据工厂的问题，它的
成本将比
最初预计的高出 30% 据说我们
低估了成本，但如果销售进展
顺利，那仍然
在我们的利润率范围
内，换句话说，收益来自
第一个订单的销售额将很容易
覆盖第二个订单的成本
我知道我们只需要
增加第一个订单的预算 我们
必须向财务官报告，因为所有
预算决定都必须得到他的批准
要求辞职 对话一
对不起，我可以进来吗？是的，请
先生，我做了一个艰难的决定。 菲利普在这里
是我的辞职
你能告诉我为什么你做出这个
决定我一直在努力但我
认为我不能胜任这份工作你确定
是的这是我经过
深思熟虑的决定好吧祝你好运谢谢
你 ]
对话框 -
先生。 保罗 我很抱歉此时提出我的
辞职，但我已经
决定出国留学
你会去哪所大学剑桥大学
是一所有声望的大学，我
相信你会得到很多我想所以
这真的是一个 对我来说绝对是好机会 你
什么时候离开 我将
在 8 月去 因为新学期将
在 9 月开始 在你离开之前
把你的作品交给简 是的 我会
告诉她怎么做
申请工作调动 对话
我可以进来 先生。 布朗 好吧
请进来
我想和你谈谈我的工作出了
什么问题 我想离开
人事部门 你认为我
可以调动
你想要哪个部门 市场
部门 你为什么要这样做
有 没有我想要的职业
发展空间 我希望我的
工作得到认可和奖励 好吧
我会考虑的
拐弯抹角
是的 请坦率地说 我
现在对我的工作不是很满意
真的你为什么会这样想
是的，
所以我想在其他地方工作 我的意思
是另一种工作 我想我
理解你的感受 我很高兴你
告诉我我会努力让你适应被解雇的
其他地方
[音乐]
对话 1
Betty 你能进来吗 我想
和你谈谈怎么了w
很难说，但是很遗憾地告诉你，
我们公司决定
解雇你，因为你今年的工作表现让我失望
了如果你不介意告诉我，董事会对你在哪些方面的工作态度不满意
你的工作态度
不积极，结果似乎
令人沮丧，你能不能再给我一次
机会？
对不起，这一切都已经决定了对话
2
经理你打电话给我
了吗？我想和你谈谈有什么问题我
害怕 你是问题你是什么
意思你被解雇了为什么你的工作不
符合我们对
员工的要求另外你
和其他员工合作得不好如果这
对你很重要我会说明一点
与他们相处为时已晚
我们正在缩减员工人数 我
认为请假不公平
[音乐]
对话 1
对不起 经理 我想知道明天
我是否可以请半天假 有
什么事吗？
必须有驾驶考试t 明天
你通过笔试了吗 是的 我
上个月通过了
很好 明天
早上或下午的驾驶考试 应该是
明天早上 明天早上我们将有一个例行
会议 我想你
必须参加那个考试所以我们
将把 开会 - 明天下午
尽量不要迟到，谢谢，
祝你好运对话 -
苏珊，你有时间吗是的，有什么事
我刚刚接到电话，我妈妈在
医院我想请假
一周 照顾她 我很遗憾听到
这么严重 我不知道医生
让她住院并进行
更多检查 不要担心 这可能是
例行体检 我希望所以
我迫不及待地要去 回来 放轻松 我
会安排人接替你的
工作 你很体贴
希望你妈妈早日
康复 要求休年假 对话一
苏珊 我喜欢申请假期
你认为哪段时间有空
你应该感到缺席
首先请求和 人事部门会
注意到你哦，我知道
你知道你假期想去哪里吗？
我正在
考虑去你的修女旅行，这是一个
我一直想去的城市
在这种地方休息一下
我去年去过那里
你今年的假期计划如何 我还没有
决定去哪里 也许我会选择
Sonia 你一定喜欢海滩 是的 我喜欢
躺在海滩上偷懒 这个
对话似乎也很吸引人
我想和你谈谈我的
假期猎人 我只是要
制定今年的假期轮换 所以
继续告诉我你想要什么 我
计划在一月份休假三周
我想利用我
今年的假期出国我
想是的我想回
中国看看我的父母你为什么选择
一月因为我们
在今年一月庆祝春节，
我们的传统是有一个家庭 重逢
那好吧，我会尽力的 收到
你的请求，
你真是太好了，谢谢你，非常感谢你，
没有问题，
要求晋升对话，
早上好，保罗，早上好，
我能为你做些什么，我已经
做了一年的会计助理，我
想要求一个 升职
的机会 你在想什么
我想我可以在我们公司当一名职员
会计师 为什么你
有这个意见 事实上我
从去年四月开始就一直在做会计工作
我把一切都安排好了 好的
我会给你这个 机会
恭喜 非常感谢 我会
尽最大努力 对话
对不起 先生 是的 有什么问题 这是我
的晋升要求
你想成为哪个职位 我想成为
项目经理 你能给我一些理由吗？
我公司规定，
项目经理
助理三年，
有突出贡献者，提拔为
项目经理，我当
了三年助理
我接的前剧院项目已经
成功完成你说得对
实际上董事会已经
讨论过你的晋升你的
申请很快就会被批准谢谢
你不要说这
是你努力的结果恭喜
要求加薪
[ 音乐]
对话1
先生。 布朗 方便你
和我谈谈吗 是的 进来坐下 我
想知道你对我
这两年的工作的看法 我从去年开始就一直
在关注你的表现
，我很佩服
你做得很完美 工作和你的项目
根据年度评估为公司带来了很多利润
我是否应该
要求加薪我会在
你的申请中通知总经理
但我已经提交给
人事部门好吧我
估计你的 每月总工资将
增加 1,000 美元，这将是很好的
[音乐]
与
经理对话 这是我的年度总结
报告 你是否获得了永久身份
是的 我上个月获得了永久身份
我想知道我是否有资格
获得加薪
按照惯例，
试用期的员工拿到永久身份后，工资会提高30%左右，
但我
没有发现我的工资种族
是人为造成的问题 l
部门 你应该问他们 我明白了 我
很感谢你的帮助 没关系
你
要求补发工资 对话一位
经理 我不知道为什么我
这个月的工资被扣了
我要求补发工资 因为你
玩忽职守 你能解释清楚吗
通知 对你们
部门的批评被传出去了 你知道吗，
但这不是我的责任，但
你们部门的每个人都应该承担
责任，我们公司
的管理规则中没有这样的规定
，我们有权
决定我们员工的薪酬
不公平 你应该保护员工的合法
权益
员工必须服从我们的
决定 与
经理对话 你承诺支付加班费 但
由于全球经济衰退
和我们煤炭公司生产低迷的影响，我们仍然没有得到它
我们的产品卖得不好它
与我们无关你应该
信守诺言我知道这是
不合理的 k 加班没有
加薪 但事实上我的工资
一年都保持不变 即使
我们公司经营得很好 但这个时候
向总裁抱怨是不合适的
我不想这么
体贴如果你不
认真对待 我会辞职 请
慢慢来 也许事情会
变得更好
我期待尽快得到答复
询问奖金对话一个
杰西卡 你有时间吗 是
的 你在想什么 我想询问
请问我
今年的奖金 我对今年的奖金有点不高兴 我
真的期待多一点
我的工作有什么问题吗 不 这
与你的工作无关 我们
公司受到
金融危机的负面影响 我们都经历过 不得不
削减 明年会有任何改善
我希望明年会
更好 对话也
结婚 我想和你一起检查我这个
月的奖金 好吧 看看这里
没有错误为什么我的奖金比
上个月少 h是你这个月的红利被扣了
我不明白为什么这个月我的红利
被扣了 这个月我们的销售利润
下降了一点，这就是为什么我们
得到的红利少得如此之少，以至于我
不知道这个月该如何生活
我们公司的规则
我没有措施
你
联系客户
[音乐]
对话1
你好是先生。 黑色 是的
是印度铁厂的杰克 很
抱歉，
我们上个月在上海国际
展览会上见过你，你告诉我你
希望得到我们产品的宣传册
地址 好的
请写下来 这是hotmail.com的cey se T
[音乐]
对话
你好是ABC投资顾问
有限公司 是的 是
X电信公司的销售经理
我能为你
做什么 你总是拨打国际
长途电话或国内长途
电话 是的，我们最近有优惠的条款
，可以帮助您节省
电话费 我怎么
知道您可以访问我们的
网站的详细信息 有详细的
介绍 好的 如有需要我会
联系您
结识新客户
[音乐 ]
对话 1
你好吗 你好吗 你是先生。
来自公司的黑人 是的，我是，你
一定是
彼得 向您展示背景
信息对话框，
很高兴见到您先生。 布朗你在
这里是我的名片
我是乐公司的新销售经理杰克
很高兴在这里见到你是
我的先生。 律你的前任是的，我
从他那里听说了很多关于你的事，所以我
一直期待着见到你，我
与先生合作。 Leal 很好，
我希望我们能更好地合作，如果您
对我们的业务有任何了解，请
给我打电话
订购产品
[音乐]
对话 1
早上好，先生。 约翰很高兴见到你
莉莉我真的很高兴你
今天能和我见面讨论
我们急需这些物品的订单细节我
想如果我面对面见到
你会加快
流程 你想订购多少
我们要订购多少 44 500 套 好的
你知道我们的报价吗 你
给我的报价是每套 100 美元 没错
我们会立即安排交货
完美的
[音乐]
对话
你好 欢迎来到我们公司 您好，
谢谢您的邀请，我们可以
去展厅，我会带您
四处看看我们在
那里展示的各种产品很棒我们公司
是办公设施的大企业
您可以选择任何您喜欢的东西我
喜欢订购一些新的文件柜和
办公桌单元这次你想要多少
50 个单元 完全可以 仍然按
协商的价格支付 完成
讨价还价
[音乐]
对话 1
这是我们的 CIF 价格表
我现在可以看一下表 一定
要慢慢来 我觉得你们的价格
太高了你们知道这几年
生产成本一直在飞涨
老实说我们
咨询了其他公司的价格
我们只要求你们的价格与其他公司的价格
相当我们可以
考虑做出一些让步 我们的
价格
你的意思是多少然后为了
完成业务我们可以将价格
降低 5% 我知道我会打电话给我的家庭办公室
，看看他们说什么
[音乐]
对话
我相信你有我们的价格表是
你 对我们的产品感兴趣 你的
产品很好但是价格很高
我认为我们的价格非常优惠 你
很难从其他供应商那里得到如此有吸引力的价格
我们不可能以
这样的价格推动任何销售 你有什么建议可以
吗 给我一个粗略的想法，
减少至少 10% 10% 是
不可能的
，这让我们几乎没有利润，但是
订单很大，你可以获得
利润，
如果是这样的话，最多减少 8% case 我得去
别的地方
讨论付款
[音乐]
对话 1
让我们开始
讨论付款条件的问题 当我们与一个新客户打交道时，
我们坚持用信用证付款来
开立信用证会增加我们的成本
产品但是你知道通过
LC 付款是最安全的方法你是我们的新
客户所以你能不能
更灵活一点并改变规则有点
抱歉
如果你承诺提前一个月发货恐怕不好
我们 将
根据您的要求开立信用证 我会打电话给我们
公司看看他们说什么 明天下午你什么时候让
我知道你的答案
[音乐]
对话
我们对你的产品感到满意
但是你的付款条件是什么
条款 是灵活的 什么是
现金选项并提供融资
是必要的预付款 是
的 预付款是交货前的 20%
现金选项怎么样
应在您使用现金选项收到货物后支付
余额 你的意思是只用
现金还是其他形式的
付款 我们也接受保付
支票或直接银行汇款
处理投诉
[音乐]
对话 1
我想和你的经理谈谈 我是
经理 请坐，告诉我
什么 问题是我有
投诉请继续
我昨天在这里买了一部手机
但是我回家后发现键盘不灵活
我可以看
一下手机吗请
确定看它不工作
你带发票了吗 是
的 你没事 我再给你换
一张 没事 没事
[音乐]
对话
我来问我的衣服
我还没拿到 可以看看 在你的
发票上，我要一张支票，
对不起，它还没有准备好，但它
应该在上周准备好，我
已经等了好
几天了，
非常抱歉，我们非常抱歉 目前很忙，
所以我们有点落后
那是你的问题
你应该做点什么来加快速度我
你 了解您的感受 我会请他们
为您整理礼服 我相信它
明天就会准备好
好吧 那是您唯一可以做的
提出索赔
[音乐]
对话 1
您寄给我们的货物不符合我们的
规格所以 我们必须
向您提出索赔请不要那么
生气您能告诉我
大多数货物重量过轻的原因我们
已经在交货前仔细检查了所有货物
而且不应该
发生此外我们认为有
我保证我会
调查这些问题 请让我们
知道调查结果和
问题的解决方案 是的
如果有
足够的证据我们将受理索赔 期待您的
回复 您将
[音乐]
对话 致
詹姆斯，我们已收到您的索赔通知，
这就是为什么我亲自来与您讨论此事的原因
本案太严重，不容忽视，因此
我们认为我们必须向您提出索赔，
让我们检查一下细节 首先您
抱怨说大约 30% 的
货物被发现损坏 是的，
当它到达我们的港口时，他们
立即进行了仔细检查，我们
非常惊讶地发现
在我离开之前有 60 箱货物损坏了我
检查了货物的状况
并在我们的记录中
没有发现任何损坏 您是否发现任何
其他原因 估计
是装船时不小心
造成了损坏 我们
建议包裹的总价值
应减少30％，因为您
应该 给我们一个津贴，我们
会寄信给你确认，
虽然我很欣赏你对这个案子的态度，
并希望
未来一切顺利，
重访
[音乐]
对话1
你好，王小姐是的，是谁？
seee
手机公司的客服 上个月
你在我们公司买了一部手机有什么问题，
我们要重新访问 好的，请继续
，你好吗 对我们的
产品满意 是的，您如何评价我们的
产品 功能齐全且易于
使用
感谢您对我们
产品的支持 我很高兴
[音乐]
对话先生。 王，我们只是顺便
看看你的机器
到目前为止情况如何，
我们的产品比
我们的竞争对手更容易操作，事实上确实如此，但
我认为它有点贵，
你为什么不这样想 它
更贵，但
物有所值如果有处置，
我该怎么办如果您的机器有任何问题，
请不要犹豫，
给我们打电话，这是
我们新产品的介绍，如果您需要它们，请
给我们打电话 请问
售后服务
[音乐]
对话 1
你好是客户服务中心
是的 我能为你做什么 我
找不到手机的驱动程序 我
该怎么办
你能告诉我你的手机是什么类型的
W 600ex
您可以
从我们的网站下载相应的驱动程序，否则我将给
您发送电子邮件 网站无法打开
所以请给我发送电子邮件 请
告诉我您的电子邮件地址 ABC at
yahoo.com dot CN 好的 我会发送
请立即检查，谢谢 不客气
我能为你做点什么
[音乐]
对话
你好 这是客户服务中心
你好 我只是发现空调
不工作 我该怎么办
可以告诉我你的名字和你现在的
地址
我' m Robert 在 1 103 房间
Jones Boulevard 25 号 我会联系我们
最近的代理商，他们会
立即派人来检查问题
对了，你半年前什么时候买的，
现在还在保修期内，所以
可以免费维修 我希望
维修人员很快就
会来接客户对话一
对不起你是东方
电子的苏珊是的我只是在
等你
我是经理先生的秘书 wah wah
。 李先生很高兴见到你很高兴
见到你也欢迎来到中国先生。 Lee
让我见你并带你去
你的酒店非常谢谢
你的行李是不是让
我帮你拿谢谢
我能处理好
[音乐]
对
suzan 的对话在这里我很高兴见到
你 北京所以谢谢你来接我
你的航班怎么样 是不是很
舒服 挺好的 但是
太久了 我们给你订了西式
房间 你以后好好休息
你真好 一定
饿了要不要先吃点东西
好极了我很想吃美味的
中餐希望您对
我们的安排感到满意
访问
[音乐]
对话1
我们很自豪很荣幸有每一位
客人来我们公司参观谢谢
非常希望您
能通过我的介绍了解我们的业务
好吧
我们公司成立于 1890 年 我们
专门制造基因并将
它们出口到世界
各地 第一个产品以
创始人的名字命名 我能问什么
营业额 w 去年肯定是
1000万左右，我们的
业务还在稳步增长你们
公司真的有实力对话
今天是我带你们参观我们
公司首先我
要向大家致以最热烈的欢迎
代表公司谢谢这
是我们的办公大楼我们所有的
行政部门都在这里
我们对面的那栋建筑是什么那
是存放较大仪器的仓库如果我
订购设备我要等多长时间才能
交货 我们公司
对不起 恐怕你得问
销售经理 好吧
我们接下来去组装车间
接待客户
[音乐]
对话 1
早上好我能帮你吗 早上
好 这个阳光电脑有限吗
是的 我有 和销售
经理约好 10 点 可以告诉我你的
名字 请
填写 王 我是 GL 贸易
公司的 让我看看
哦，是的，先生。 黄先生请坐，
稍等一下，我会告诉经理
秘书她马上下来对话
你好，贵公司有
展览吗是的，你想见谁？
我想知道公司的基本
信息。
我们公司的宣传册 宣传册里有
公司介绍
除了你可以登录我们的
网站 URL也在宣传册里
ok 我也想
和你们的销售经理约好
后天什么时候见
拜访客户没问题
[音乐]
对话 1
先生。 white 很高兴拜访你
欢迎来到我们公司 很荣幸
在这里见到你 我们原
计划上周拜访你 但听说你
去伦敦出差 是的 对不起
我昨天刚回来
一切都好 进展顺利，是的，确实如此，
根据我们上次会议达成的共识，
我们制作了这张规划图
，顺便把它带给你，好吧，我
会把它交给开发
部门，他们会联系你，我们
会等待你的回复
[ 音乐】
对话
早安早安先生。 史密斯 我
好久没见到你了
，你好吗，谢谢，你和
往常一样忙我想见见黄先生，我有
重要的事情要谈，
不幸的是他今天早上
不在，你知道他什么时候回来吗？
13:30 才回来
我等不及了 我应该
预约一下活动 你可以尝试
通过电话
联系他 送客户
[音乐]
对话 1
对不起，先生。 布朗先生，请进来，
请收拾好你的东西，
先生。 布朗 再等五
分钟 别担心 我会在大厅等你
好的 五分钟后一切都好
好的 我会送你去机场
很客气你来送
我 这是我的荣幸对话
他们也开始登记 是时候
离开了 谢谢
你在机场送我 嗯 很高兴我
想念你 我会感谢
你在上海逗留期间为我所做的一切
不客气 我 希望
你能再次来到我们的下一个
展览希望如此再见年轻
尹
再见先生。 wolf 祝你
旅途愉快
早安问候
[音乐]
对话 1
早安 Paul hi 早安
你今天好早 是的 今天车不多
所以我早点到办公室 我看看
多久了
每天带你去办公室大约一个小时左右
哇，那是一个相当长的旅程，你开车吗？
不，我乘坐公共巴士
更安全，
你是对的，但我起床有点晚
，这让我别无选择 但是
骑踏板车旅行
有好处也有坏处对话太
嗨简你今天早上
好吗我很好谢谢只是有点累
你昨晚加班是的
我大约2:00到家哦你真的
是一个 工作狂很好 如果有什么我
能为你做的 让我知道 谢谢 我
真的很感激
说再见
[音乐]
对话 1
很好 我想是
时候收工了 我也是
早上是 7:30 好的哦，不要
太早
了 8: 30 这对我来说很好 好的
再见 然后对话
来吧 Cindy 让我们走 已经 5:30 你
太晚了
哦 我快准备好了 我必须完成
明天会议的这份报告
你要多久才能完成 15 分钟，
但我最好离开 我要和我
丈夫一起吃晚饭 他会来接
你 不，我们会在餐厅见面
我得走了 现在享受你的夜晚
谢谢
一起吃午饭 再见
[音乐]
对话
1 午饭时间到了我们走吧
我饿了你想去哪里
吃午饭我厌倦了食堂
要不要出去吃午饭好
但是我们去哪里吃午饭我们
去大排档那里很好吃
就在拐角处
一切看起来都很诱人 听起来
不错 我很想
试试 五四 非常
感谢 你点外卖吗 是的 你要
吗 我不知道
你想吃什么汉堡配牛肉和
果汁 嗯，你能帮我拿一份
鸡肉沙拉三明治和一大杯健怡
可乐吗？没问题，
但你身上有现金吗？我不
认为 我有够了 是的 在这里你
可以
一起购物
[音乐]
对话1
如果你有空的话，这个周末去购物怎么样
好吗 有什么你想买的
没什么特别的
我只是好久没去购物了
我 也不
要去哪里 去女人街怎么样
那里有很多
服装店 好吧
我以前没去过
周六你想什么时候去 那么我们可以在
周日休息 你想在哪里见面 怎么样
不是 吉姆在地铁
站 离妇女街很近
好吧 见你 然后对话
彼得 下班后你有什么计划
我要去购物 我需要很多
东西来装修我们的新房子 但我
没有 知道去哪里你能给我
一些建议吗 e 你需要什么样的东西
我需要厨房用具
浴室配件 清洁和
洗衣配件之类的东西
那么我建议你去 Kmart 或
Walmart 他们是非常大的折扣
百货公司 价格非常
好，你可以找到你
需要的一切 对于厨房和浴室来说，
商店在晚上 10 点左右关门时很棒
我们一起去
好吗 一起去加班 对话
一
今天要加班 为什么
不留到明天 今天是
最后期限 就算
要熬夜也要完成 我是游戏
你经常加班吗 是的 真的 过
一段时间你不会很累
我已经习惯了 哦对了
我们有加班费吗
当然是工作日
加班1.5倍，周末加班2倍
[音乐] ]
对话
Mary 你今天下午可以加班
吗 为什么我不明白 我讨厌这样
对你 但我必须要求你
加班 我有没有
犯错
不只是一些额外的工作 必须
是 今天下午做的先生。 费尔班克斯
我已经做好了计划，
我宁愿今天做，但如果
你已经做好了计划，我们明天就可以做，
我会很感激先生
，你认为你需要我待多久，
大约两个小时 过几天你可以
休息一段时间
为某人报道
[音乐]
对话 1
你能在星期五为我报道
吗 约翰姐姐这个周末要结婚了
你不是安排要随叫随到吗
是的 但是我的母亲 -law
这周五会来 我得去
车站接她 你这周很忙
好吧 我会在周五为你报道
[音乐]
对话也
可以你保护我一会儿吗 我想
很好 在哪里 你去 我
去邮局 你今天
下午
回来好吗 是的 我会尽快回来
好的 别担心 我会
为你接电话的
[音乐]
对话
我可以 和先生说话。 约翰先生，对不起。
约翰现在正在开会，请问谁在
说话，
彼得，会议需要多长时间，
大约需要两个小时，我可以给他留言
吗，请告诉他彼得打来电话，好的，没
问题，我会让他一回来就给你打电话
，那是 太好了，谢谢，
再见，对话，
你好，我可以和丽莎
通话吗？请稍等，我让她接电话，我很抱歉
她现在不在，我可以
给她留言，然后确定你
的名字和电话号码是什么 迈克，
我的电话号码是八五九二三
一零六，有什么消息告诉
她我有急事要她，
请她尽快给我回电话
是的，我会
传递消息对话框，
嘿，迈克，有什么事吗？
五分钟前打电话给你是
谁让我看看有什么
急事我不知道他说他
稍后会打电话给你我明白了谢谢你一点也不
[音乐]
对话也
有一个电话当你
出去吃午饭
哦，是先生吗？ 荣格 是的 他说什么
他说他在北京 还有什么
事情 他希望你尽快给他打电话 他的电话号码是
多少 五六七八四 四五
五 谢谢 非常
欢迎新人 对话
早上好 莎莉 早上好，先生。
罗宾 我想让你认识我们的新
同事 安迪 很高兴认识你 安迪我
也是
莎莉 安迪是新来的，所以我希望你能尽你
所能帮助她
，当然 安迪 如果有什么
我能为你做的，让我 知道非常感谢你
我是新来的工作世界
，希望你的帮助
没关系我会尽力而为
[音乐]
对话太
嗨，我的名字是泰德，你是新来
的，是的，我的名字是埃里克欢迎 机上
这是你的座位 一些办公用品
已经准备好了 谢谢你这么
周到
这是你的电脑 如果电脑有任何
问题你可以
联系 shaly 网络管理员
我怎么联系他 这
是全体员工的联系方式
Shelly 的分机 号码
和我的一样在清单上
好的 谢谢打印机 复印机 传真机和
饮水机在那边 还有
什么我能为你做的 暂时没有
谢谢你寻求帮助
[音乐]
对话一个
我可以打扰你先生吗？ 李 我想问
你一个问题我能为你做些什么我正在
将一封中文信翻译成法语
，有几句话我不
知道如何翻译你能不能
给我一些建议
让我看清楚他们是
对我来说也有点难如果时间允许你什么时候需要
我想我需要
查字典确定我希望我能
在一天结束前完成
老板说他急需没问题
我会给你 在一小时内回答
[音乐]
对话太
希尔你有空闲时间确定
你会和我一起来
提供什么我必须拿起
一大堆东西，我担心我无法携带它
好吗 让我抓住我的外套
谢谢我很感激我不得不
自己进行两到三次旅行的手
不要提及我很高兴帮助
征求意见对话
罗杰我想听听你的
意见 我的设计在我交出之前
总体来说很好，但我认为你
需要做一些小的改变我应该怎么
做
你喜欢把颜色改成浅蓝色吗？
它可能看起来更合理的
好主意我马上就去做，
祝你好运，
对自己更有信心说话也
对不起先生。 黑色你
对我的项目有什么看法
我很抱歉凯利我认为你
必须重做它为什么它不是
很好但我真的看不出
从头开始完成整个项目的价值
很多
工作当然是真的，但这就是
凯利的全部工作 毫无
疑问，这个项目是不可接受的，
我同意，
但我认为我们可以
通过做一些重大改变来解决这个问题，
如果你愿意，我将不胜感激
好吧，凯莉，
我给你一个机会，直到今天下午 2
点才能完成一份令人满意
的工作，否则你将不得不重做
团队合作
[音乐]
对话 1
亲爱的同事，我们有一个新项目
要做 这个项目将收取多少人费用
我们四个人
应该作为一个团队在这个项目上工作
很棒我喜欢团队合作我们所有人都可以
通过这种方式充分利用自己
新的想法会爆炸是的我同意
你的看法 绝对这就是为什么我更喜欢它
而不是工作 ng 独立
第一步 像往常一样，我们将举行一个小型
会议来分配任务，但是 Lucy 和
Jane 现在缺席
了，今天下午 2 点可以开会
好吗？我会通知他们对话
2
你的新工作怎么样 相当好
你如何看待你的新同事 他们
都很随和好 你应该
与其他人
友好相处并在团队中一起
工作 工作 我很高兴听到
你说的话 我会尽力
成功完成我的第一个任务
祝你好运 谢谢
小组讨论
[音乐]
对话1
大家早上好 今天我
要讨论的主要是如何
解决问题 关于裁员 你的意见是什么
我认为最好的
行动方案是重组
公司并精简劳动力，
但解决方案的问题是它
只会产生强烈的影响
是的，员工是否可以高效
和热情地工作，从而使我们的
公司繁荣发展你如何处理
那些将被解雇的人我们可以
为他们提供公平的补偿
方案你确实有一点我建议我们
把这个问题放在投票上我同意
所有赞成的人都举手
[音乐]
对话
大家下午好 对临时通知感到抱歉
我们将讨论什么
我刚刚被告知董事会已
接受我们申请的项目
我正在修改里程碑
我需要知道谁可以
为项目团队工作 我们需要什么样的人
我们需要一位经验丰富的报告
分析师 John 是我们
此类项目的最佳选择 他什么时候可以加入
团队 我将卸下他目前的一些
职责 所以他几乎
可以马上开始，因为我们受到
更严格的时间限制我需要
有人来协助我进行工作流程
管理你认为
菲利普是我的合适人选 选择
他刚刚完成另一项主要任务
陷入冲突对话
琳达我实在受不了玛丽
请告诉我你和她之间发生了什么
也许我可以给你一些
建议
我才工作几天
她对我太苛刻了哦，你怎么
看她希望我变得
完美但我需要时间其他任何事情
她总是批评我这不
公平
我会和她谈谈
[音乐]
对话
我真的受够了 和海伦，
为什么管理层没有解雇她，
但管理层不能
仅仅因为他们八卦而解雇某人，这不仅
是她散布谣言，而且她还
试图在其他员工中引发问题，
你总会有这样
的同事为什么我 倒霉你
不应该这么消极你只
说因为你不必和她一起工作
每个人都有他的优点和
缺点海伦也是我希望有一个
完美的同事一起工作
声称道歉
[音乐]
对话 1
露西 你为什么这样做 怎么了
你在未经我同意的情况下将我的文章上传到互联网
我认为这很好，应该让更多人
阅读它，但这不是我的意图 我
真的不明白你为什么这样做
只是取决于你自己 感觉我
想你会和我有同样的感觉
你不觉得你应该
向我道歉好吗我想对
你说对不起希望你下次不要犯同样的
错误这一次给我一个教训
我 也会记得那段对话
Mary 你拿了我的相机吗 是的 你
刚才在接电话 所以我
没有打断你就拿了 但是你
应该在我挂断后告诉我 我忘了
这不是借口 我
找了很久 你的所作所为给我带来了
麻烦
我不是故意的 你必须为此
道歉 对不起 请原谅我
同事的晋升
[音乐]
对话 1
我很高兴听到你的
晋升祝贺 谢谢你
在这个新职位上你的职责是什么
一世' 我负责营销
部门，所以从现在开始我应该叫你
营销经理你
又在开玩笑说实话这次
晋升真是令人惊讶
你效率很高你应该得到它的对话
让你听到罗宾将
被提升到的消息 总经理 这有
一些八卦
大部分人相信他一定会得到
这个职位 是的 作为一个称职的部门
经理 他已经显示出
管理整个公司的潜力 我也认为
你是一个未来的老板
真的我感到受宠若惊 没有什么是
不可能的 只要尝试 你最好，
对自己有信心 同事
离开对话一
玛丽 我听说你想辞职 是的 我
昨天交了辞职信
我能问你为什么要辞职 我
已经在这里太久了 我
想是时候了 继续前进
你想去哪里 我会去 X
公司 办完所有手续
是的 我明天要去那里工作
请仍然与我们保持联系
我 也会对话
菲利普 我会告诉你一些
惊天动地的消息 什么法案被
解雇了 你在拉我的腿 这是
事实 什么时候发生的 我不知道
确切 我今天发现这真是个
摇滚新闻 被
解雇了 他很友好 还好 但我
认为他不是很能干
同事 生病了 对话
一
你听起来不太好 我只是
喉咙痛 你没事
没事 北京太干
多喝水 那对你有好处 是的，
但我不喜欢纯净水，那
我们喝点绿茶 好主意 谢谢
[音乐]
对话
你看起来不太好
你怎么了 我的内心很痛 我想
知道我是不是 昨天吃了不好的东西，
你是不是肠胃不好，需要吃药吗？
我只是有一种
专门治腹泻的药，很有效，
我会很感激你
坐下休息一下，我给你
拿药和一些热的 水同事
生日对话一
我记得 mber 今天是 Sofia 的生日
今天是 4 月 10 日
是 Sofia 的生日 我最近
全神贯注于会议的准备工作
，完全忘记给她买
礼物了 送
她的花好吗 我们可以要求花店
送我们 我们很快就会好起来的
索菲亚喜欢莉莉 我会
打电话给花店 她更喜欢哪种颜色 也
可能是白色 对话
丽莎 生日快乐谢谢 这是
最新的密集眼霜 这是送给你的礼物
我太高兴了 对你说任何话
你现在不客气
我正在使用它它将皮肤的
能量集中在修复眼部
皱纹上眼部皱纹
真的是大问题我也在
寻找合适的产品你可以试试
这个好的非常感谢 很多
同事的婚礼对话一
你昨天为什么没来上班我
昨天拿到了结婚证
真是太惊喜了
谢谢你
所以你是已婚男人是的你再也不会
在办公室看到单身汉了
今年十月你打算什么时候举行婚礼会在
北京举行吗是的希望你
到时候参加我一定会来
[音乐]
对话太
恭喜谢谢
你参加我们的婚礼你
是最棒的 美丽的新娘 真的 我很
高兴听到中国人
说女人
在她的婚礼上拥有最美丽的脸 这
当然是真的 我相信你会
在你的婚礼上更漂亮 我
希望所以
我很高兴 看到你很开心，
愿命运在你的新生活中向你微笑，
你真好，我很
感动，
拒绝爱情对话一
海伦，你现在有几分钟时间
，如果你不介意，我
想问一下 你问一个问题，
因为你知道我是单身，你能做我的
女朋友
吗？这非常突然和意想不到的
谢谢你的爱但是我
没有这种事情的计划
原谅我的冒险请
不要紧我们 我们还是朋友
不是
吗 当然和
露西对话我想和你谈谈
怎么了你
今天在prizm prunes我不知道如何表达
自己这不是你的风格直接说出来
我希望你能成为我的女朋友
约翰是你 跟我开玩笑，这不是
愚人节我不是在开玩笑我是认真的
我一直把你当作我的
好朋友所以我知道你的意思我
没有机会我想我们最好是
朋友
借对话一
苏珊，我能麻烦你几分钟，
确定是什么问题我想买一个
有抵押贷款的房子我
听说我必须先支付购买价格的 30%，
然后
支付每月分期付款，这就是我们
所说的 付款 是的，但我没有
足够的钱 我想向你借一些
我会在今年 11 月给
你 你想要多少钱 20,000 un 好的 我
明天
从银行提款后给你 我真的没有
知道如何感谢你只是我的荣幸
[音乐]
对话 -
Philip cou 我借了你的车 你的车
怎么了 路上麻烦知道
是
的 你把车停在地下停车场左侧的车上
一辆黑色的车 车牌
号是多少 J n 一二三四