[Music]
return of goods
what should you do in case you want to
return a new product
watch the video to learn how people deal
with this situation
situation one
it doesn't fit me
[Music]
hello welcome to our shop what do you
want to buy
uh yeah
yesterday i bought a new shirt in your
shop but when i tried it at home
unfortunately it doesn't fit me
i see
may i know the size of the shirt
yes here it is in size m
it was careless when i didn't try it at
the shop because normally i wear this
size
is it wider or smaller than you
it is smaller than me
so do you want to change the size from a
medium to a large we still have this
shirt in size large
uh sorry but i don't want to change the
size can i refund
in fact when customers buy goods they
can only exchange bids not return and
refund this is our rule
oh dear
but now i don't want to change this one
what should i do
then instead of a refund you can get a
promotion back from our store
really
how was that promotion used
it has a value of 19.99
and it can be used during purchases in
our shop anytime
wow it's exactly the same price as my
shirt
yes
so that you can choose two options
receive our promotion or change the size
of the shirt
okay i will receive the promotion
yes thank you you can go to the checkout
table to receive it our staff will
support you
thank you so much i really appreciate
your help
thank you
[Music]
situation 2 return a smartphone
[Music]
[Music]
hi how can i help you
hi my phone has some problems
i turned it off but it still doesn't
work
what is that
i have just bought it from your store
for three days but the screen i think
has a problem because it doesn't show up
i didn't let it get hit either i think
there is something wrong with the screen
can i see it
yes here it is
let me see
oh
[Music]
okay i see i guess it's a screen error
this seems to be the fault of the
manufacturer
okay so what should i do now
will you fix it right now or can i
exchange it for another one
you can exchange it for a brand new one
if the product is still within the
warranty period
you've said that you just bought it
right
that's right three days ago and you said
that if i have any problem i should
bring it back to your store and you will
support
yes that is our product warranty policy
because products like these are most
likely to have manufacturing
that's very good customers should have
the right to return defective products
exactly so can i know your name to check
the bill
yes my name is john
yes mr john and when did you buy it
three days ago it's on the 23rd of july
yes okay here and do you still have our
warranty card
yes i bring it with this phone here you
are
okay
so due to some technical fault your
phone can be exchanged for india one
without any extra charge
and this product still has a warranty
period of 12 months as usual
yes thanks
we apologize for this inconvenience we
will try our best to keep this from
happening to our customers
okay no problem your service is good you
support customers very fast i really
appreciate it
thanks
we hope you will continue to support us
in the future and have any problems
during news please contact us
of course thank you
[Music]
situation three
exchange the goods
[Music]
hello welcome to our store what do you
want to buy
hi i want to ask something
yes
the day before yesterday i bought a
hairdryer here but after using it it
doesn't satisfy me very much can i
change to another one
[Music]
what's the problem with that
um
actually it's not as strong as i would
have liked
can i see it
yes
although i have tried at your store it
takes me quite a while to dry my hair
when i came home
it's quite inconvenient while i'm busy
okay i see you can change to another one
do you still have the payment receipt
yes here it is
[Music]
so which one do you want to change to we
have a variety of hair dryers with
different outstanding uses
i'd like the one that's strong enough to
help me dry quickly
you can view these products
[Music]
oh that's a lot i don't know what i
should choose
do you recommend anything
yes based on your demand this one i
think is suitable for you
it has strong power and has the
appropriate drying levels has two
dimensions it's been popular lately
is it the same brand as the one i bought
that's right but this one is an updated
version it's the newest product of this
brand
that sounds good
it will make sure not to cause any
damage to the user's scalp right
exactly don't worry about it
cool how much does it cost
its original price was 41
and is being discounted to 36 dollars
i think it's a bit more expensive than
the others but
well it's worth it
yes it is our store's best selling
hairdryer product
great i like it is this product
available in other colors
yes
we have black gray red and blue which
color would you like
i want the gray one can i use the money
i returned for the other product
yes of course but because the other
product is cheaper you will have to pay
more
okay i know
that dryer costs 25
so
now i'll have to give you another 11.
that's right please go to the checkout
counter to pay for your product
[Music]
yes can i pay by card
you can pay in cash or buy card it's
fine
okay here you are
[Music]
thank you so much
there is also a warranty card in the box
if there is any product problem please
bring the warranty card to us for help
thank you
i remember
thanks have a nice day
[Music]
thanks for watching
don't forget to like share
comment on my video
please
subscribe to learn english with jessica
channel to watch more helpful videos
goodbye
{{
[音乐]
退货 新产品
要退货怎么办
观看视频了解人们如何处理
这种不适合我的情况
[音乐]
你好欢迎光临本店你想要什么
嗯，是的，
昨天我在你的商店买了一件新衬衫，
但不幸的是，当我在家试穿时，
它不适合我
不要
在商店试穿因为通常我穿这个
尺码
是比你宽还是比你小
它比我小
所以你想把尺码从中号改成大号吗？
我们还有这
件衬衫的尺码是大号的，
对不起，但是 我不想改变
尺寸我可以
退款吗事实上当客户购买商品时他们
只能交换出价而不是退货和
退款这是我们的规则
哦亲爱的
但现在我不想改变这个
我应该怎么
做 的退款，你可以
从我们的商店得到一个促销回来
真的
那个促销怎么样 使用
它的价值为 19.99
，可以在
我们商店购买时随时使用
哇，它和我的衬衫价格完全一样，
是的，
所以你可以选择两个选项
接受我们的促销或更改
衬衫的尺码，
好的，我会收到 促销
是的谢谢你可以去
收银台领取我们的工作人员会
支持
你非常感谢我真的很感谢
你的帮助
谢谢
[音乐]
情况2归还智能手机
[音乐]
[音乐]
你好我有什么可以帮忙的
你好，我的手机有问题，
我把它关掉了，但它仍然无法
工作
我刚从你的商店买
了三天，但我认为屏幕
有问题，因为它没有显示
我没有 不要让它被击中我认为
屏幕有问题
我可以看到它
是的在这里它
让我看到
哦
[音乐]
好的我明白我猜这是一个屏幕错误
这似乎是制造商的错
好吧所以 我现在应该怎么做，
你现在能修好还是 我可以
换一个吗
如果产品还在
保修期内
你可以换一个全新的 你说你买
对了 三天前你
说如果我有任何问题我 应该
将其带回您的商店，您将
支持
是的，这是我们的产品保修政策，
因为此类产品最
有可能
具有非常好的制造能力，客户应
有权准确退回有缺陷的产品，
因此我可以知道您的姓名以
检查 bill
是的，我的名字是 john
是的，john 先生，你三天前什么时候买
的，现在是 7 月 23 日
技术故障您的
手机可以免费更换为印度手机，
并且该产品仍然
像往常一样具有 12 个月的保修期
这不会
发生在我们的客户
身上 好的 没问题 您的服务很好 您
非常快地支持客户 我真的很
感激
谢谢
我们希望您将来继续支持
我们 如果新闻中遇到任何问题
请联系
我们 当然 谢谢
[音乐]
情况三
换货
【音乐】
你好欢迎光临本店你想买什么
你好我想问个问题是
的前天我在这里买了一个
吹风机但是使用后
不太满意我可以
换吗 到另一个
[音乐] 有
什么问题
嗯
实际上它没有我想要的那么强大
我很忙的时候不方便
好吧我知道你可以换一个
ding 使用
我想要一个足够强的，可以
帮助我快速干燥的，
你可以查看这些产品
[音乐]
哦，我不知道我
应该选择
什么你推荐什么
是的，根据你的需求我
认为这个 适合
你 动力强劲
干燥度适中 有两个
维度 最近很流行
是不是和我买的同一个牌子
对的 但是这个是升级
版 是这个牌子的最新产品
好听
它会确保不会
对用户的头皮造成任何伤害，
完全不用担心它
很酷，它的
原价是 41
美元，现在打折到 36 美元，
我认为它比其他的贵一点
，但是
嗯，这是值得的，
是的，这是我们商店最畅销的
吹风机产品，
很棒，我喜欢这个产品
有其他颜色，
是的，
我们有黑色，灰色，红色和蓝色，
你喜欢哪种颜色，
我想要灰色的，我可以用钱吗
我退回了其他产品
，当然是的，但是因为其他
产品更便宜，所以您必须支付
更多
费用，好吧，我知道烘干机要 25 美元，
所以
现在我必须再给您 11 美元。
没错，请到
收银台 支付您的产品
[音乐]
是的，我可以用卡支付，
您可以现金支付或购买卡，
没关系，你来了
[音乐] 非常
感谢，如果
有任何产品问题，请在盒子里还有保修卡
带上保修卡给我们寻求帮助
谢谢
我记得
谢谢今天愉快