At the Hotel Useful Learn English Lesson for Real Life
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at the hotel
staying at a hotel is an exciting
experience for many people
let’s watch the following video to learn
how to book a room and ask for help at a
hotel
dialog 1 booking a room
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hello
this is move-in pick hotel how may i
help you
hello i’ll arrive in bangkok next week
for a business trip do you still have
any vacant rooms
i would like to make a reservation for
three nights on october 19th 20th and
21st
may i ask how many people you are
booking the room for and what type of
room would you like to get
i only need a single room for myself
okay please give me a second i’ll check
for you
great thanks
we still have a single room on those
days the price is 52 dollars for a night
does that price include taxes and fees
if all fees are included the price will
be sixty dollars a night
okay what’s included in the price
you will have free breakfast
free wi-fi and lounge access
that sounds great i’d like to book this
room please
may i have your name
sophia streep
i’ll send you the deposit right now can
i pay for the rest when i get to the
hotel
of course that’d be no problem
awesome thank you
dialog 2 checking in
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good morning welcome to move in pick
hotel
hello i already booked a room over the
phone last week i would like to check in
please
sure may i have your name please
sophia streep
ah yes you made the reservation for a
single room for three nights
yes that’s correct
may we see your id please
here’s my passport
thank you i already paid the deposit i’d
like to pay for the rest by credit card
of course please wait a moment
everything’s all good here’s your credit
card and room card your room is on the
third floor our bellman harris over
there will help you carry your luggage
and show you the way to your room
great thank you
if you have any issues or need help with
anything please don’t hesitate to call
the reception desk
we hope you’ll enjoy your stay at
movenpick hotel
okay thank you so much
dialogue 3 requesting a wake-up call
hello i am sophia i’m the guest staying
in room 318
hello ma’am can i help you with anything
yes i have an important business meeting
tomorrow morning that i cannot miss
i already set up my cell phone alarm but
can i request a wake-up call just in
case we can certainly do that what time
do you want the call
my meeting is at 8 a.m i am a heavy
sleeper so i think i’ll need two calls
one at 6 30 a.m and another one at 6 45
a.m
okay i noted that please expect your
wake-up calls at 6 30 and 6 45 a.m
is there anything else i can help you
with
yes i’d also like to have my clothes
ironed for my meeting tomorrow
certainly i can ask a housekeeping staff
to come to your room in 10 minutes to
get your clothes
your clothes will be ironed and returned
to you tonight
great thank you
you’re welcome glad i can help
dialogue 4 asking for help
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hello is is this the reception i need
help
yes this is the reception what’s wrong
how can we help
i think there’s a mouse in my room
please come help
could you tell me what room you’re in
i’m in room 318
okay don’t worry we’ll come right away
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hello ma’am sorry for disturbing you you
said that there’s a mouse in this room
yes thank god you’re here so quick i
think i heard a mouse making noises
somewhere in the room
from which place did you hear the noise
was it from the ceiling
no i think it was from that corner
between the walls or something
okay let us check then
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ah we found the problem
did you manage to catch the mouse
well no we’ve checked very carefully and
it turns out that the noise comes from a
kid’s toy of a family staying in the
room next door
oh
i’m so relieved it sounds like an actual
mouse
yes it does sound like a mouse but
there’s no mouse there don’t worry
thank you for your help
you’re very welcome enjoy your afternoon
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dialog 5 asking for the wi-fi
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good evening how may i help you
hi i’m staying in room 318 i need to use
the wi-fi to work on my laptop is there
free wi-fi in the hotel
yes we do provide free wi-fi access
how can i access it i found a wi-fi
connection but it asks for a password
oh yes we don’t offer a public network
for security reasons
you can find a username and password for
your own use on the wall
where is it i can’t see anything
the username and password are written on
a piece of paper near the night table
ah i found that piece of paper
great can your laptop connect to that
network all right
yes my laptop is connected the wi-fi
connection seems pretty strong thank you
it’s my pleasure is there anything else
nothing for now thanks
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dialog 6 asking for recommendation
[Applause]
good morning how may i help you
hello i would like to ask for some food
recommendations if that’s possible
certainly what food have you tried in
bangkok
i only have two days left here and
yesterday i was busy with a business
meeting all day so i haven’t been able
to go out much
i see what types of food or restaurants
do you like
i’d like to try as many signature dishes
here as possible but i’m not sure where
to go and how to get there
actually our hotel offers a food tour
that will take you to the most famous
local restaurants and street vendors
is that something you’re interested in
oh how long is that tour
it’s only within a day there are two
options a three hour tour and a half day
tour
what about the price
it’s thirty dollars for the shorter tour
and sixty dollars for the half day tour
that doesn’t sound too bad i’ll book the
half day tour please
okay
um
may i get your name please
sophia streep i’m in room 318 what time
will the tour start
it will start at 8 a.m 11 a.m 3 3pm or
6pm
which time is best for you
8 am is good
perfect our tour guide will wait for you
at the hotel lounge please come down
before 7 50 a.m
okay i will thanks
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dialog 7 luggage storage
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hello how are you ma’am
how may i help you today
i’m fine thanks i’d like to ask if the
hotel can hold my luggage after checkout
we certainly can do that how long would
you need to store your luggage
that’s awesome i have to check out at
noon today but my flight is not until 6
pm
so i’d like to do some last minute
shopping in the meantime
can i have my luggage here until 4 pm i
only have one carry-on suitcase
that should be no problem we can help
store your luggage for a few hours
could you please leave your name in
contact so that we can contact you if we
need to
of course let me write my name and phone
number down
here you are
okay we’ve got it feel free to let me
know if there’s anything else i can help
you with that’d be all thank you so much
you’re very welcome
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