At the Restaurant Conversation How to making cancel a Reservation English for Real Life
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reserving a table
have you ever reserved a table
how can you do it watch the video and
learn something about these situations
situation 1 reserving a room in a hotel
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good morning
thank you for calling the grand hotel
how may i help you
good morning
i’d like to book a room for three days
from the 25th of june to the 28th of
june
yes
we can do that what kind of room would
you like
i would like to reserve two double rooms
in advance
and the rooms must be non-smoking
yes
do you have any other requests
for example the view or a balcony
yes of course i’d like the rooms with a
sea view
i’ve heard that your hotel has a
breathtaking view
and if the rooms have a balcony that
would be great
yes
let me repeat your reservation
you booked two double rooms
non-smoking with a sea view
that’s right
do the rooms have internet access
yes of course
it’s a basic requirement of customers
all our rooms are well equipped with a
good internet connection
air conditioning
heater
if you book the five-star rooms you can
have a television as well
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that sounds good but
i just want internet access and a sea
view
ah
and non-smoking rooms
yes sir could i know your name
okay
my name is john
how can we contact you
via my phone number
zero five six seven
eight three eight nine yes
welcome to the grand hotel
if there are any changes please contact
us
we will assist you as quickly as
possible
thank you goodbye
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situation 2
booking a table for a birthday
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good afternoon
welcome to our star restaurant
how can i help you
i know that your restaurant can be a
birthday party venue i’d like to make a
reservation for 5th of july for my
girlfriend’s birthday party
yes we do
you’re a great boyfriend
our restaurant has hosted many birthday
nights
i would like to have one near the window
if you have a vacancy outside it would
be great
yes we do
great and there’s a special thing i want
to get down on one knee that day
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wow you mean you’re going to propose to
her
yes it’s a special gift for her so i
want to prepare everything carefully
as much as possible
i guarantee your girlfriend will be the
happiest person that day
we’ll help you
yes i hope she is happy
so you’d like to book a table for 5th of
july
what time will you come
about 7pm
it’s the most romantic time
i would like you to help me with the
decoration a bit please make it romantic
and check everything carefully for me
of course sir
we’ll prepare decorative flowers
balloons and candles
do you need us to prepare the cake too
oh no
i will prepare it and that day please
turn on the music for me
can you help me arrange the candles into
a heart shape
yes
i remember
now what name will the reservation be
listed under
my name is alex how can we contact you
here’s my business card
you can contact me at this phone number
on the card
yes if there are any changes please
contact us we will assist you as quickly
as possible
thanks
not at all
see you on the 5th of july
see you later
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situation three
reserving a villa
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good morning
welcome to our sunny villa how can i
help you
good morning
i’d like to ask for some information
about your villa
yes
well i would like to reserve your villa
i want a villa with about four rooms
a spacious living room and a big kitchen
and what is the exact date of your
arrival
20th of june
how long will you be staying
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i’ll be staying for three days
how many people is the reservation for
there will be about 10 people
yes we have one which is suitable for
your requirements
it has two floors
and a swimming pool
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great
let me check if we’re scheduled for that
day
ah yes
the delegation will leave on the morning
of the 19th so we will be available for
you from the 20th
that’s good
is this villa well equipped
don’t worry about that we provide the
best service to you
we are fully equipped with everything
please rest assured about the service
great
i’ve seen photos of this villa on the
website but i can visit directly to see
it first
since it’s our vacation i’d like to
check out the location furniture
and sign the agreement later
of course you can make an appointment
with our manager he’ll show you
okay
i have time next monday the 15th
can i come that day
let me check the schedule
well
my manager has an appointment that day
are you free another day
let’s see
how about the next day 16th
yes so i will make the appointment for
you
i’ll come at 3 pm
no
what name will the reservation be listed
under
my name is jill
is there a number we can contact you at
yes
my cell phone number is five one one
two six three six six
thank you if you have any questions or
changes please do not hesitate to call
us we’ll help you as quickly as possible
great
thank you so much
my pleasure
have a nice day
situation four
canceling a reservation
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good afternoon foodie restaurant my name
is jenny
how can i help you
good afternoon i would like to cancel
our order tonight
yes please give me your information
my name is jackson
how about the phone
eight number three
please wait for me a minute i’ll check
it out
you ordered a table at six pm on the
30th of august and you gave us a deposit
of twenty dollars
that’s right and now i would like to
cancel my order because i have an
unscheduled meeting this evening
can you help me please
certainly but according to our rules you
will have to pay the full amount that
you deposited because we only refund the
deposit when you cancel or reschedule
appointments
two days in advance
yes i know i also don’t want to cancel
but i can’t come because of having a
busy day
i see
and now i’ll cancel your order thank you
for using our service
yes thank you
not at all
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goodbye