English Conversations in Hotels and Restaurants
room reservation dialog one good morning
can I help you I’d like to book a room
in your hotel what kind of room would
you like I’d like to book a single room
for August 18th please hold on I’ll
check our reservations
I’m afraid we have no single room vacant
on that day what about a double room
instead that’s fine thank you
[Music]
dialogue - good morning may I help you
yes I’d like to reserve a room for three
days please for which date for September
15th to 18th which kind of room would
you like a double or a single a single
please may I have your name and phone
number
Jack Brown and the number is three six
two six eight three three what time do
you expect to arrive mr. Brown Oh about
6:30 p.m. I suppose well I’d like to
confirm your reservation a single room
for mr. Brown at 480 UN per night for
three nights from September 15th to
September 18th right Thank You mr. brown
you
making the group reservation dialog one
good morning
Beijing hotel can I help you I’d like to
reserve 16 standard rooms with your
hotel for some visiting scholars what
date would that be from 15th to 21st of
May
you’re lucky we still have room
available those days
[Music]
dialogue to
good afternoon welcome to our hotel good
afternoon I’d like to have two Suites
and ten single room please
have you made a reservation yes we have
booked them for our group from the
United States I’m Paige I’m from China
international travel service let me
check
yes two suites and ten single room from
China international travel service
it’s right can I see your passports
please yes these are our passports thank
you here are your passports please fill
in these registration forms the
registration forms are finished shall we
have our keys to the rooms of course
Thanks
you’re welcome enjoy your stay see you
tomorrow see you tomorrow
you
changing the reservation dialog one room
reservations may I help you sir yes my
name is Yellen and I made a reservation
for five nights from September 27th I’d
like to change my reservation
no problem how would you like to change
it I’ll arrive on September 30 and stay
there for 3 nights
[Music]
dialogue - good morning rudia hotel room
reservation can I help you yes this is
Lee calling from New York I have to
change the date of the reservation how
and in whose name has the reservation
been made by telephone and in my name
please wait a moment I’ll check it in
the computer
thanks for your waiting you’ve booked 20
standard rooms for trade negotiation for
April seventh eighth and ninth is it
correct right but the negotiation has
been postponed until 4th to 6th of May
do you think it’s possible for us to
change the reservation let me check the
reservation list fortunately we have
just 20 standard rooms available for the
3 days thank you for changing the dates
cancelling the reservation
[Music]
dialogue 1
room reservations may I help you sir I’d
like to cancel a reservation in whose
name was the reservation Claude Regal
what was the date of the reservation
from February 3rd for three nights may I
have your name and phone number please
yes it’s fever and my number is five
seven seven three three three two okay
sir I’ll cancel mr. Eagles reservation
from February 23rd for three nights
thank you very much you’re welcome
[Music]
dialogue to
good morning room reservation may I help
you
I’d like to cancel a reservation and
whose name was the reservation maid
Betty what was the date of the
reservation from May 6th for five nights
altogether you want to cancel the
reservation from May 6 for five nights
altogether is it right no I’d like to
cancel a reservation for three nights
you mean to stay our hotel from May 9th
to 10th for two nights that’s right ok
we look forward to your coming
you
the facility’s dialogue one watch and
hotel reservation how can I help you
hello could you give me some information
about the facilities your hotel can
offer please of course madam is it for
business or pleasure pleasure I see well
we have extensive fitness and beauty
facilities including a health center and
sauna and a beauty salon there is also a
full sized swimming pool and tennis and
squash counts as well
[Music]
dialogue to
Hong Kong hotel reservations can I help
you yes I’m thinking about staying at
Cheung sha when I’m next in your hotel
could you tell me something about the
facilities certainly sir there’s a full
range of top class restaurants and bars
of course Oh aha
but I want to know something about
business center do you have conference
facilities no we don’t but there are
many conference sites very close to the
hotel
mmm what about a health center is there
multi a gym oh yes sir we have a
comprehensive health center with sauna
good I presume you have a swimming pool
of course there’s new swimming pool
being built at the moment I see thank
you very much for the information
you
the location of the facilities dialog 1
excuse me but where’s the restaurant on
the first floor we have a Chinese
restaurant and a Western one which one
do you prefer I like Chinese food then
you go down this stairs the Chinese
restaurant is at the eastern side of the
lobby
thank you dialogue - good evening I’d
like to know something about recreation
in your hotel yes
there’s recreation and fitness center in
our hotel we have a very well-equipped
bodybuilding gymnasium with all the
latest apparatus and we have Qigong
what’s Qigong haven’t you heard about
chi gong exercise its movements are even
and slow very similar to Indian yoga
interesting by the way where’s the
coffee shop go up those stairs and the
coffee shop is to the left
there’s your telephone yes just past the
telephone thanks a lot you’re welcome
you
perceiving a guest at the airport dialog
one glad to meet you too mr. Smith how
was your trip fine we had a very
pleasant trip you have a group of 14
right yes how many pieces of luggage do
you have altogether 28 altogether and
here are the luggage checks I see when
you pick up your luggage please put it
on these carts I’ll take care of it
thank you very much
[Music]
dialogue - excuse me are you a clerk of
Beijing hotel yes I’m Wang young from
Beijing hotel are you I’m Rose Brown
from New York
Ms Brown hope you had a good trip I’m
here to meet you welcome to Beijing
thank you glad to see you glad to see
you too let me help you with luggage
cart thank you
how many pieces of luggage do you have
five this way please
we have a car in the airport parking lot
to take you to our hotel okay
check-in
[Music]
dialogue 1 good afternoon can I help you
sir I’d like to check into a room in
your hotel have you made a reservation
with us sir I reserved a french-style
suite two weeks ago my name is white
just a moment please mr. white
I’ll check the arrival list
you
[Music]
dialogue to
good afternoon welcome to Kyle Eli Hotel
may I help you yes I’d like to check in
please certainly sir may I have your
name please
I’m Lawrence do you have a reservation
with us mr. Lawrence yes from tonight
just a moment please
I’ll check our reservation record
thank you for waiting mr. Lawrence your
reservation is for a twin from October
5th to 7th for 3 nights is that Alright
exactly could you fill out the
registration form please fine
how would you like to make payment by
Visa card may I take a print of the card
please sure here you are thank you mr.
Lawrence your room number is three three
zero three and that’s on the thirteenth
floor a bellman will show you the room
please enjoy your stay
you
reception
[Music]
dialogue 1 good morning welcome to
International Hotel
good morning how many pieces of baggage
do you have just there 3 this way please
[Music]
dialogue - good afternoon sir
welcome to the Sunshine Hotel thanks
good afternoon
I’m the doorman mr. short let me help
you with your baggage it’s so kind of
you the reception desk is straight ahead
after you please
good afternoon is this sunshine hotel
good afternoon madam here it is who are
you looking for no I’m not looking for
anybody I want to stay in please come in
and contact the reception desk where is
it it’s straight ahead I will help you
handle the baggage okay please step this
way it’s slippery please mind your step
thank you
you
welcoming the old guests dialog one
welcome to our hotel again how was your
trip mr. Smith nice thank you
your service impressed me so much last
year so when I come to the city again
your hotel is my first choice I’m glad
to hear that hope you feel at home in
our hotel sure I will thank you
[Music]
dialogue - good morning mr. Dennis good
morning it is nice to see you again mr.
Dennis how was your trip it was very
pleasant thank you we haven’t seen you
since your last year at our hotel was it
in July yes that’s right I’m happy to be
back your service here is always very
good
I choose your hotel without hesitation
whenever I come to the city thank you
for your compliment mr. Dennis you’re
welcome would you please send someone to
carry my baggage of course you must be
tired so please have a rest first in
your room your baggage will be sent
right away you’re so considerate
thank you for your praise
you
recommending restaurant dialog one good
morning may help you yes I’d like to
reserve a table for dinner in your
restaurants can you give me some
suggestions certainly would you prefer
Chinese food or Western food Chinese
food
our Chinese restaurant on the second
floor is very good and our room service
also provides Chinese food great I will
try thank you you’re welcome
[Music]
dialogue - good afternoon operator this
is Elin speaking how may I help you
good afternoon I want to go to a seafood
restaurant can you give me some
recommendations the seafood in our
Chinese restaurant is very good the most
famous local seafood restaurant is sea
seafood which is three blocks away from
our hotel would you like me to make a
reservation for you at one of these two
restaurants sir yes we want to try at
the cheese seafood restaurant can you
tell me how to get there
you can take bus number 63 go walk for
100 meter after getting off the bus
thanks a lot you’re welcome
you
confirmation of names dialog one
good evening sir may I help you yes my
name is paul van con sorry could you
speak your name slowly sure
paul van con do you have a reservation
with us sir yes could you fill out the
registration card please yes your
reservation is for two suite rooms for
two persons for two nights
mr. Van con is that right that’s right
[Music]
dialogue to
good afternoon sir may I help you I’m
booked for tonight may I have your name
please
yes it’s George Williamson how do you
spell that please w i double-l i a MS o
n may I have your initials please GE mr.
Williamson just a moment please
what kind of room do you want to reserve
one single room let me confirm your
reservation mr. Williamson
for one single room for one night right
you
on a company accounts dialog one good
afternoon
may I help you yes my name is Stream
scramble do you have a reservation with
us sir
yes my bill will be paid by high-tech
company thank you sir just a moment
please
[Music]
dialogue - thank you for waiting sir
could you fill out the registration card
please
mr. George your reservation is for our
twin room for six nights and your bill
will be paid by the Taipei trade company
could you sign at the cashier’s counter
when you check out please fine your room
is six to five on the sixth floor a
bellman will show you to your room
please enjoy your stay
Thanks I will where’s your cafe I’ll
invite my friend to drink a coffee
tonight there is one on the ground floor
okay thank you if you have any question
please ask for the information desk
you
with a hotel voucher dialogue one how
would you like to make payment my travel
agent issued me this hotel voucher can I
use it that will be fine
could you sign it a cashiers counter
when you check out please no problem
[Music]
dialogue to
excuse me sir but I’m afraid that this
is only a confirmation note not a
voucher really how’s that do you have
any other documents no this is all I was
given I’m very sorry sir but could you
settle your bill when you check out
please
but I’m afraid I haven’t enough cash do
you accept Visa Card yes could you
please give me your card
I’ll print it for you here’s a card
thank you by the way I’m checking out
would you please send a bellman to take
my luggage
don’t worry I’ll arrange it immediately
you
room rate changes for a returning guest
[Music]
dialogue one I’m afraid your usual semi
double single is not available today we
apologize for the inconvenience but
would you mind having a single room at a
lower rate as the hotel is full no of
course not but when a semi double is
free please book me into that
[Music]
dialogue to
your reservation is for a single room
for three nights at a room rates of
$1,200 per night
why $1,200 I stayed here in a twin room
the last time at that rate why is it a
single this time our standard room rate
for single room is $1,200
I’m afraid there were no single rooms
available at that time and we booked you
a twin room at the single room rate
however there are single rooms available
today will that suit you then all booked
a twin room as my friends is coming next
week you plan to extend your staying
time yes change it for a week okay
I’ll confirm your reservation a twin
room for one week miss Jane could you
please tell me your telephone number
sure six three three seven two three six
thank you I’m expecting your arrival
you
exchanging money
[Music]
dialogue 1 hi I’d like to cash an
American Express traveler’s check sure
would you please sign your name on the
back sir with your passport number and
I’ll need to see your passport sure can
you give me 50 dollars in small bills
please and 10 dollars and change
no problems here’s your passport and
here’s your money have a nice day mr.
gentle
[Music]
dialogue - hello madam what can I do for
you
excuse me but can you change this check
into renminbi for me of course madam is
your cheque in English counts or in US
dollars it’s in English Pounds I see
today’s exchange rate is 13 UN for one
pound how much would you like to change
I’d like to change 300 pounds please men
are your name room number and passport
as well
madam here’s my passport I’m Kate in
room 2 3 1 3 fine the exchange is 809 UN
miss Kate would you please put your
signature at the right hand corner of
the cheque
okay is it all right that’s all right
here your gemin be and Passport
you
tourism service dialogue 1 excuse me I
was told that there’s a famous immunes
temple in Hong Kong could you tell me
where it is certainly sir I guess you
mean won’t I seen temple it’s on Kowloon
side you could either go by an MTR or
taxi I’d be pleased to arrange our
hotel’s limousine for you if you like I
prefer to go by MTR can you show me the
way yes sir
just take the MTR to wong tai sin
station and follow the signs there are
very clear directions at the MTR station
[Music]
dialogue - is this your first time to
Shanghai sir yes I don’t know much about
Shanghai could you tell me some places
to visit
certainly I suggest you visit the wound
and nanjing road great there are many
special attractions in the city
I suppose the pond is on the west bank
of the Huang River
it was widened a few years ago I hear
there are many buildings along the river
and most of them are in Greek Roman and
Spanish styles if you’re interested in
sailing along the river you can enjoy
the scenery on both sides and have a
full view of the boot that sounds
wonderful thank you you’re welcome
you
calling a taxi for the guests
[Music]
dialogue 1 can you get a taxi for me I
want to see a friend sure what time do
you want to go 10 minutes later
can I get your room number yes it’s one
seven three six I’ll call you when I get
it ready thank you
[Music]
dialogue to
good morning how can I help you could
you call a taxi for me certainly where
are you going I want to visit the big
belt temple in the morning and the Great
Wall in the afternoon it’s good for you
to book a return tour by taxi I think
okay I’ll take the return tour by taxi
please wait a moment I’ll get in touch
with a taxi dispatcher the taxi is
expected to come in 10 minutes
thank you very much you’re welcome would
you like me to help you with your
luggage thank you very much you’re so
helpful it’s my pleasure hope you enjoy
your time
hotel safety dialogue 1 what is wrong I
just heard something from the corridor
there is a fire on the third floor
please hurry to leave the hotel this way
please
Oh God what can I do don’t be panic just
follow me all right can we take an
elevator downstairs the elevator goes
wrong it is out of service now what then
how can I get to the ground floor
you may take another elevator on this
floor it is just there on the corner
[Music]
dialogue to
welcome to our hotel thanks I have
booked two rooms for my husband my son’s
our dog Perry and me
sorry no pet is allowed in our hotel but
Perry is our family I’m sorry but we
should obey the rule of our hotel but
how can I arrange my pet don’t worry we
have pets room where all the pets of our
guests are taken care of
wonderful please show me where it is
this way please
you
car services dialog 1 excuse me sir can
I park here Sarris the parking lot is
full well would you like to tell me
where I can park then there’s a large
parking place near our hotel takes about
5 minutes how can I find it
go along this road you will see a
magnificent building the parking lot is
beneath the building how much for the
parking there do you know the fee for
parking is 10 men for every 5 hours
thanks
[Music]
dialogue - excuse me sir
parking is not allowed here you have to
go over there sorry I’ll go there right
away by the way how much should I pay
the fee for parking is - um for every
one hour you may pay when you leave I
see would you please tell me how can I
go to the bookstore certainly go
straight ahead and turn right at the
next turning thank you very much for
telling you that
you
check out
[Music]
dialogue 1 good morning sir can I help
you may I settle my bill now certainly
can I have your name and room number
Thomas in room six zero zero one here’s
your bill
two twin rooms for four nights at $400
the meals that you had at the hotel are
105 dollars that makes a total of five
hundred five dollars and I paid by
traveler’s check suit yourself
would you sign here please okay thank
you
[Music]
dialogue - good morning madam may I help
you yes I’d like to check out just the
moment please
I’ll drop your bill for you Miss
Caroline your bill totals five hundred
twenty dollars how would you like to
make the payment like credit card
do you accept Visa Card yes mrs.
Caroline here you are
could you sign here please sure thank
you Miss Caroline here’s your card on
your receipt have a nice trip
to the reception desk dialog one welcome
to Shannon hotel have you got any
baggage it’s in the taxi trunk you’ve
got all together two pieces of baggage
one is big leather bag another is big
suitcase am i correct yes thanks the
reception desk is straight ahead I’ll
send your baggage to your room when I am
informed the room number thank you
[Music]
dialogue - good evening sir
welcome to the Ambassador Hotel thank
you how many pieces of luggage do you
have just these three two suitcases in
one bag is that right yes that’s all
I’ll show you to the reception desk this
way please
I will put your bags by the post over
there I see Thanks
a bellman will show you to your room
when you have finished checking in okay
fine
please enjoy your stay
to the guest room dialogue 1 mr. green
I’m Tom your Bell attendant welcome to
our hotel
good morning mr. Tom this is your room
key please follow me thank you
[Music]
dialogue - good evening sir I’ll show
you to your room is this all your
baggage yes this right
is there anything valuable or breakable
in your bag yes there’s a bottle whiskey
would you mind taking these bottles
I’m afraid the contents might break sure
no problem
thank you sir may I have your room key
please
yes here you are thank you sir your room
is on the 13th floor please follow me
please come in the room looks nice it’s
comfortable Thank You mr. Dennis this is
the bathroom and the switch is here
thank you for your introduction hope you
enjoy your stay here
you
taking the elevator dialog one after
you’ve sir thank you how was your trip
well I don’t like overnight flight well
it was relaxing during a touchdown in
Shanghai I hope you will have a pleasant
stay with us
Thanks I hope so too
[Music]
dialogue to your elevator is this way I
see the elevators on the right are the
express ones to the tenth floor and
above the elevators on the left go to
the tenth floor only they stop at every
floor your room is on the 12th floor
please take the elevator on your right
after you sir
Thanks is this your first visit to
Taiwan sir yes it is I hope that you
will enjoy your trip this is the 12th
floor your room is to the right after
you sir thank you how long my other
luggage will be sent here don’t worry my
colleague will be up right away with so
much luggage it’s really a trouble it’s
our pleasure
you
arriving at the room dialog one mr.
green you can switch on the television
with this remote control and the
thermostat is here this is the interim
safe and the minibar is over there thank
you you’re welcome
hope you’ll enjoy your stay here
you
[Music]
dialogue to
this is your room
after you sir may I put your bags here
sure just put them anywhere here’s your
room key is this the correct number of
bags
let me see yes that’s all may I hang
your coat in the closet sir oh yes
please do
shall I open the curtains for you yes
that’s a good idea I want to send a key
bowl will you get me the cable form all
stationaries are in this desk drawer sir
that’s fine I’ll call you when it’s is
ready yes sir anything else I can do sir
no I guess that’s all for the time being
you
delivering to the wrong room dialogue 1
this is the Bell captain your bags are
on the way now we are very sorry for the
inconvenience
how long will it take them about 5
minutes ma’am I see alright thank you
bye goodbye ma’am
[Music]
dialogue - this is the Bell captain’s
desk may help you yes I’ve been waiting
for my bags to be sent up for the least
half an hour where are they
I’m very sorry to hear that ma’am may I
have your name and room number please
yes it’s Brandy’s room 1 0 0 6 how many
pieces do you have ma’am 2 suitcases and
the shoulder bag could you describe them
please the suitcases are pale blue
leather and the shoulder bag is dark
brown is their name tag attached to them
ma’am
yes they all have tags on them we’re
very sorry for the delay ma’am
I’ll check immediately and call you back
you
picking up guests bags dialog one
morning this is Vale captain’s desk what
can I do for you yes I’m going to check
out it’s too heavy for me to carry my
bags could you send a bellman to help me
certainly madam thank you very much
[Music]
dialogue - hello is this the Bell
captain’s desk speaking may I help you
yes I’ll be checking out in about an
hour but I’d like to have lunch before
then could you arrange to have my bags
brought down while I’m out certainly sir
may I have your room number please room
two zero zero three what time will you
be checking out around 11:30 a.m.
I see sir could you make sure that your
bags are packed before you leave sure
you may collect your bags from the Bell
captain’s desk in the lobby I hope you
have enjoyed your stay
you
collecting bags dialog one bail service
may I come in sure
those are my luggages are there three
pieces of your baggage mr. Tong yes is
there anything breakable in your baggage
No thank you I’ll bring them down
[Music]
dialogue - I asked for my bags to be
picked up for my room
do you have them certainly sir may I see
your room key please I don’t have it
I’ve already checked out I see
may I see your final bill then sir sure
here you are thank you sir
a bellman will bring your bags just a
moment please
there are your baggage altogether five
is it right
let me count yes all is here thank you
very much you’re welcome
you
depositing items dialog 1 good morning
sir may I help you yes I would like to
store my luggage and I will pick them up
until afternoon sure two pieces of
luggage sir this is your claim check
please take care of it and be ready to
show it when you pick up your luggage ok
thank you you’re welcome have a nice day
goodbye sir goodbye
[Music]
dialogue - I’d like to leave this with
you
certainly ma’am is there anything
valuable or breakable in your back no
thank you
here’s your tag 41 when does the
cloakroom close this cloakroom is open
until 9:00 p.m.
oh dear I won’t be back until about
10:30 tonight where can I pick up my bag
we will transfer your bag to the lovely
floor cloakroom you may collect it there
ma’am
I see thanks a lot you’re welcome
you
collecting items dialog one mr. green
may I have your claim check please okay
here you are thank you here are your
bags thank you you’re welcome
have a nice trip sir
[Music]
dialogue to
I left my bag with you this morning
certainly sir may I have your tag please
sure here you are thank you sir
just a moment please
thank you for waiting sir is this
everything yes that’s all there was
thanks a lot oh sorry it seems you left
one bag where’s my pink bag can you
describe it it’s pink
children’s style for my daughter sorry
maybe I forgot to fetch it please wait
for a moment I’ll collect it for you
right away it doesn’t matter it’s really
a trouble here’s your bag sorry for
keeping you waiting so much long time it
doesn’t matter
you
Tagg being lost dialogue 1 good
afternoon sir
may I help you yes I left my jacket with
you this morning but I’ve lost the tag
for it
I see sir do you remember the tags
number or color I’m afraid not I’ll find
it for you
[Music]
dialogue - did you leave it at this
cloakroom sir yes could you describe the
jacket please yes it’s a beech corduroy
jacket with a brown check lining is your
name marked on the jacket sir no I don’t
think so may I see some identification
please
well here’s my card but why all these
questions we have many similar jackets
in the cloakroom and we might make a
mistake I see just a moment please
I’ll check for you
thank you for waiting sir is this your
jacket that’s the one sorry for all the
trouble
not at all sir have a nice day
inquiring room number dialog one good
morning what can I do for you yes I want
to speak to mr. brown
but I don’t know his telephone number
could you please tell me his room number
room 3 0 1 3 thank you
please hold a line I’ll transfer your
call
[Music]
dialogue - good afternoon this is the
information desk may I help you sir yes
I’d like to speak to mr. white could you
please tell me whose room number
certainly sir how do you spell his last
name please
WH ite thank you sir just a moment
please
thank you for waiting sir mr. white is
staying in room three zero zero five are
you calling from outside sir yes I’ll
transfer your call could you hold the
line please
okay mr. mass I’m afraid there’s no
reply
I guess mr. white is out would you like
to take a message
no thank you I’ll go home later
the name doesn’t appear on the list
[Music]
dialog one hello who would you like to
contact I want to find Ellen’s would you
mind waiting for a moment
I’ll check the staying guest list oh I’m
afraid he has already checked out it
doesn’t matter I’ll give him a call
[Music]
dialogue - thank you for waiting sir I’m
afraid his name does not appear on the
list when is he due to arrive today
I see sir I’ll check our reservation
list could you hold the line please
thank you for waiting mr. Seligman is
booked for today but he has not checked
in yet okay I’ll call again later
can I help you I’d like to contact Nancy
I’ll set the list I’m afraid there’s no
guests with that name we have a guest
with a similar name would that be her no
I am sure she’s Nancy I’m afraid she has
already checked out
message for staying guests dialog one
information desk may I help you yes my
name is golden ken in room 3 2 6 my
message lamp is on is there message for
me yes there is a message for you from
mr. James Ellen’s could you read it for
me please
mr. Ellen’s called at 3:15 p.m. he asked
you to call him back as soon as you
returned his number is 0 1 0 3 6 5 2 1 3
6 5 fine thanks very much you’re welcome
sir
[Music]
dialog - this is the information desk
may I help you I try to contact mr. GU
Behnken in room 8 3-0 but he was out
could you take a message for him please
certainly sir for mr. GU Behnken in room
8 3 0 may I know who’s calling please
yes my name is James Ellen’s mr. Ellen
go ahead please could you ask him to
call me back as soon as he arrives at
the hotel certainly sir now have your
number please
yes it’s Type A two zero three four zero
seven zero is that the complete message
yes that’s all
conveying messages for guests dialog one
I’d like to meet mr. Han in room three
zero zero but he seems to be out do you
know when he will be back
may I have your name please yes it’s
beckoning of BT engineering just a
moment please mr. Han will be in the
coffee shop until 10 a.m. he asked us to
tell you to meet him there thank you
you’re welcome sir
[Music]
dialogue - good morning sir may I help
you yes I have a very important client
coming between 9:00 and 9:30 a.m. but I
won’t be in my room when he comes could
you tell him that I’ll be in the coffee
shop having breakfast are you a hotel
guest yes I’m staying in room 2 8 0 may
I have your clients name please
yes it’s deccan II of BT engineering mr.
Han thank you sir we will inform him
when he comes until what time will you
be in the coffee shop sir
I’m not sure if there’s any change I’ll
call you later mr. Han would you mind
giving me your telephone number so I can
contact you at the time no problem
introducing nearby locations dialog 1
excuse me where is the restroom the
restroom men yes it’s over there at the
back of the elevator Hall thanks a lot
you’re welcome M
[Music]
dialogue - could you please tell me how
to get to the bar
the bar is on this floor please go
straight along the hallway turn right at
the end and the bar is on the left
thank you by the way could you please
tell me how to go to the restroom the
restroom is at the end of the hallway to
the left oh I see where’s the cloakroom
you know as a newcomer I need to make
clear everything it’s over there can you
see it yes thank you for your
information you’re welcome
hey is there a restroom on the second
floor yes madam every floor has they are
all at the end of the hallway Thanks
you
information for shopping and sightseeing
[Music]
dialog 1 good morning sir may I help you
I’d like to buy a stereo set where’s the
best place to go the best place is drama
road there are many electrical discount
shops there it’s about 20 minutes by
taxi from here that sounds fine thanks a
lot you’re welcome sir
[Music]
dialogue - good morning good morning
today we can afford a whole day
sightseeing could you tell us some
places of historical interest in
Shanghai have you ever been in Shanghai
before no this is our first trip here
I’m very pleased to suggest that you go
to visit the UN garden and the Jade
Buddha temple the main attractions in
Shanghai they’re often visited by
foreign guests and why are those places
so popular so you even garden is lonely
the Pearl of Shanghai but also called a
number one Vista in East China good I’ll
take some pictures then how about the
temple the Jade Buddha temple is one of
the most famous temples in China oh
great we’ll have a good chance to feast
our eyes
what’s more the construction of the
Grand Hall is magnificent
both places sound worth visiting thank
for your recommendation
standard laundry service dialog one room
service may help you do you know laundry
service yes we do you may use our
laundry room for self service or you may
leave your laundry in the bag we provide
and we’ll do it for you where is the
laundry room located it’s next to the
workout room on the first floor dialog -
room service what can I do for you I
have some shirts that need laundering
and I’d like my suit pressed
there’s a laundry form as well as a bag
in your room please fill it out and put
it together with the clothes into the
bag and the maid will come and pick it
up how long will it take to get my
clothes back the pres de su only takes
three hours the laundry will be returned
to you tomorrow
around noon time is that Alright that’s
alright please send someone to pick it
up right away sir laundry service may I
come in please
these are my shirts that need laundering
one of them is stained be sure to wash
it carefully don’t worry we promise a
new shirt will be back to you
dry laundry service dialog one good
morning may help you yes I want this
suit dry-cleaned alright I tried to get
this stain out but it didn’t come out do
you think you can do it let me see it
looks like a grease stain I think you’ll
come off dialog too this is the laundry
service can I help you I have some
clothes that need to be washed a few
pairs of socks some panties and a
sweatshirt yes ma’am will that be all oh
I forgot I also have some clothes that
need to be dry-cleaned I have a skirt a
couple blouses and a sweater we’ll be
happy to take care of that for you is
there anything else I can do for you
there’s a small stain on the Left sleeve
of one of the blouses please try to get
it out and please be very careful with
my sweater it was very expensive of
course man I’ll send someone to pick up
your clothing right now great how long
will it take to wash them all it’ll take
one day to finish the laundry and a day
and a half to finish the dry cleaning
that won’t do
I need my skirt back tomorrow morning we
offer a rush service it’s just 10 yo an
extra for each article
express laundry service dialogue 1 when
can I have my laundry Beck usually it
takes about 2 days to have laundry done
but would you like Express service what
is the difference in price we charge 50%
more for Express but it only takes 5
hours I’ll have Express then dialogue -
laundry center how may I help you yes
this is mr. Page in room 1 3 0 3 I have
a three-piece suits to be dryclean and a
sweater to be washed right away we
usually pick up laundry before 9 a.m.
now it is 10 noon I’m afraid your
laundry it can’t be returned today but I
need to wear it to attend a party this
evening
don’t worry mr. page our quick service
is available if you like that’s great
how do you charge for it there is an
extra charge of 50% for quick service
but it only takes you four hours very
good I’ll have the quick service then
may I send someone to pick up your
laundry now mr. page yes that’s very
kind of you just a moment I nearly
forgot something
anything else I can do for you please
wash the sweater by hand and cool water
or it might shrink by hand in cold water
I have taken note of it thank you my
pleasure
mending service dialog one laundry
service can I help you yes I want to
have a dress washed but I’m afraid it
might fade there shouldn’t be any
problem madam but you will need to write
down special instructions on your
laundry list I also have an evening
dress that is torn
you might ask the housekeeping clerk to
mend it for you or if you have us wash
it you can write it in the laundry list
the evening dress needs both washing and
mending that’s a good idea
you
[Music]
dialogue - do you have a mending service
for clothes pardon me
a mending service I’d like these socks
darned
I see sir yes we can mend them there’s a
jacket too
there’s a hole in it I’m sorry sir we
can mend a seam but not a hole there’s
also staining on this jacket I’d have it
removed before it’s dry cleaned may I
see it please yes here you are what kind
of stain is it sir I spilled some soy
sauce on it we will do our best to
remove the stain
misdelivery dialogue 1 this is
housekeeping we have found your sweater
we made a mistake delivering the laundry
we’ll send it up to your room at once
we’re very sorry for the inconvenience
that’s all right I’m glad you found it
housekeeping
here’s your skirt thank you welcome
we’re sorry for the delay never mind
[Music]
dialogue to housekeeping may I help you
yes the Maine delivered some laundry to
my room but it’s not mine I’m sorry
ma’am we will send someone immediately
Housekeeping have brought your laundry
is this yours ma’am
yes that’s right could you put it on the
bed please
certainly ma’am may I have the mints
delivered items please sure I’ll get
them for you thank you ma’am
we were very sorry for the inconvenience
that’s all right
ma’am here your laundry I’m very sorry
for the delay
it doesn’t matter but please be careful
next time such a mistake will reduce
your service quality even damage your
hotel’s reputation you’re right I’m sure
it will never happen again
delivering food service dialog one is
that room service speaking may I help
you yes I ordered a pot of coffee it’s
arrived but it seems empty
no coffee comes out when I pour I see
sir could you pull out the black stopper
of the pot before you pour please oh is
that what you do I’ll hold the line
while you try it that’s very kind of you
it’s working fine thanks a lot you’re
welcome sir please enjoy your coffee
[Music]
dialog - good evening room service may I
help you yes I’d like to order breakfast
for tomorrow morning certainly sir go
ahead please I’d like two orders of
fried eggs with bacon a large pot of
coffee to mix salads two orders of toast
and some pineapple juice how would you
like your eggs sir can you make one
sunny-side up
and the other over easy please okay
which kind of salad dressing would you
prefer French or Thousand Island make
them French how many orders of pineapple
juice would you like sir two please will
there be anything else sir no that’s all
thanks
you
wake-up call service dialog 1 I wonder
if you can help me we’ve just come from
New York and we are not at all used to
the time difference here but I hate to
be a late sleeper as I’m fun of morning
exercises you see I see it is 4 o’clock
in the afternoon now you’d better take a
good rest mr. Bello it takes a while to
recover after a long flight some guests
have jet lag for a few days that’s very
considerate of you but would you please
wake me up at 6 Beijing time tomorrow
morning yes sir
[Music]
dialog - at what time do you want me to
call you up sir at 7 tomorrow morning
please
what kind of call would you like by
phone or by knocking at the door by
phone I don’t want to disturb my
neighbours yes sir I’ll tell the
operator to call you up at 7:00 tomorrow
morning anything else I can do for you
could you please bring me some newspaper
I’m used to read something before
sleeping we only have china daily do you
want to read ok mr. Jack this is your
newspaper it’s great appreciated not
much how this sound sleep and enjoy a
sweet dream
room cleaning service dialog one
housekeeping me I come in come in please
good evening ma’am may I do your room
now
certainly
I’m done anything else ma’am no thanks
[Music]
dialogue to housekeeping may I come in
come in please good evening ma’am may I
do your room no sure could you tidy up
the bathroom first
I’ve just taken a bath and it’s quite a
mess certainly ma’am
is there anything else I can do for you
ma’am oh yes where can I borrow a
hairdryer Elson went up right away thank
you you’ve been very helpful
you’re welcome Oh according to the
weather report it’s windy and rain
tonight please don’t forget to close
your window really thank you very much
for your reminding I haven’t got any
information about weather condition I’m
pleasure to be helpful good night ma’am
have a nice dream
appliances maintenance dialogue one I’m
having a problem with my TV what’s the
matter with it the picture is flipping
the Sony’s not clear there’s a lot of
static I’m sorry we’ll send someone to
your room to adjust the channels we’ll
send a repairman up to your room at once
to look at it dialog - housekeeping may
I come in
sure come in did you call for service
ma’am yes my air conditioner isn’t
working well I’ll tell the maintenance
departments at once they’ll send
somebody to take care of it
maintenance good afternoon what can I do
for you there’s a terrible smell coming
from the air conditioner is this the
first time you noticed it no actually
I’ve noticed it for a couple of weeks
now when do you usually smell it hmm I
guess it’s usually in the morning or at
least that’s what I’m home to notice it
okay I’ll check on it for you will find
the reason and solve it as soon as
possible
facilities maintenance dialogue one
repairman may I come in come in what’s
the trouble ma’am the toilet doesn’t
flush let me see
oh it’s clogged it’s all right now you
can try it yes it’s working now
if you need any other things please let
us know yes I will good night dialog -
housekeeping may I help you
yes I’m having problems with the
bathroom what exactly is the matters
well the toilet is out of order it won’t
flush what other problems do you have
also the water keeps running in the
toilet
I’ll see also the plumber immediately
there’s another problem the light in the
bathroom doesn’t work right I’ll send a
plumber and an electrician right now
please wait for a short while Kenny’s
your phone sure please the repairer will
be here in a minute okay thanks a lot
medical/service dialogue 1 as the
Chinese saying goes a hot water bath can
throw off the flu and you may try to
drink as much bull water as possible yes
would you please switch on the mini jar
to get me some boiled water ok madam can
I replace the bathroom towels and other
toilet needs thank you very much
anything else I can do for you madam no
thanks a lot I only want to have a bath
and then a good rest let’s press the Do
Not Disturb button for you when you need
me to make up your room please turn off
the DND sign or dial 9 to the floor
service desk I’ll be back to your
service at once you’re so kind thank you
again I’m always at your service I hope
you’ll be better soon
[Music]
dialogue - I have a terrible headache
can you bring me something for it
certainly ma’am we’ll bring some
medicine immediately housekeeping Meg
come in yes of course I brought your
medicine ma’am please take two tablets
three times a day after meals two
tablets three times a day after meals
that’s right ma’am I hope you have a
good night I’ll try - thanks you’re
welcome
you
Bed amenities dialog 1 excuse me could I
have another blanket it’s a bit chilly
in my room at night certainly I’ll get
one for you also could I have two more
pillows please yes I’ll bring them when
I bring your blanket here your blanket
and pillows would you please sign this
slip sure there you are
thank you
[Music]
dialogue to housekeeping man come in
come in please good afternoon mr. Zoe
good afternoon
where do you want this bed to be placed
sir how about here okay
your bed is in place mr. Zoe is there
anything else we can do for you let me
think Oh could you please give me
another quilts I feel a little cold
yesterday night no problem I’ll set it
immediately thank you so much you’re
welcome
making beds for guests dialog one
housekeeping may I come in please come
in here’s the pillow you asked for mr.
Smith good thank you you’re welcome
is there anything else I can do for you
sir no thank you
good night mr. Smith good night
[Music]
dialogue to housekeeping that come in
yes come in would you like me to make
your bed no yes please
dispel is very comfortable I’m glad
you’re pleased with it I hope you will
enjoy your stay
I’m already enjoying it by the way do
you know where I can have my shoes
shined
yes the hotel provides free shoeshine
service for its guests all that you have
to do is place your shoes to be shined
outside your door before you go to bed
and the night porter will collect them
the shoes will be shine and return to
your doorstep early the next morning I
see thank you
guest amenities dialog one could I have
another table put in my room I’m sorry
sir
we don’t have any extra tables well
could I at least have two extra chairs I
often have friends over for dinner and
sometimes there aren’t enough chairs
I’ll check with my supervisor thank you
you’re welcome
[Music]
dialogue - good afternoon housekeeping
can I help you the toilet paper in my
bathroom is used up I’m sorry
I will deliver some to you within five
minutes here’s toilet paper would you
like me to put it in the bathroom just
give it to me thank you you’re welcome
is there anything else I can do for you
would you mind bringing me some
toothpicks is there no cheese pick yes I
throw them without attention I know you
get them ready beforehand oh no wonder
I’ll bring some for you thank you
you
bedroom amenities dialog one
good evening housekeeping this is how
I’m speaking how may I help you I would
like to borrow an iron and an ironing
board okay what is your name and room
number please John Smith room one six
one zero mr. Smith the room attendant
will bring them to you within ten
minutes
[Music]
dialogue to housekeeping may I come in
yes the door is open here is the iron
and ironing board you asked for sir
put them over there anything else I can
do for you mr. David yes can you bring
me two more cups I’m expecting some
friends to visit me okay I will bring
them right now thank you you’re welcome
goodbye mr. David
mr. David here are your cuts thank you
so much hope you enjoy your time with
your friends goodbye
we will bye
evening turndown service dialog one
turndown service may I come in please
come in good evening madam my name is
Jack may had turned on your bed for you
no not now please
we are going to hold a party here could
you come back later it’s really madam
would you like me to draw the curtains
for you yes please
it’s much better
[Music]
dialogue to come in please good evening
sir may I complete your evening turndown
service now I’m busy now could you come
back later certainly sir I’ll come back
in one hour is that okay yes thank you
could I turn down your bed no oh sorry I
have not finished my work now would you
please come again half an hour later I’m
sure I’ll complete it at that time okay
sorry to disturb you you’re not the
problem thank you for your patience mr.
Jack have you finished your work now yes
you can make my bed now okay
borrowing electric equipment dialog 1 is
this housekeeping speaking may help you
yes I’d like to use my hairdryer but
it’s 220 volts do you have a converter I
could use yes we do mem but I’m afraid
another guest is using it now we can
lend you a hairdryer instead fine could
you bring it soon certainly ma’am I’ll
send someone immediately
[Music]
dialogue - is there anything I can do
for you yes I don’t know how to use this
dryer I’ve just borrowed it from the
hotel let me show you madam by the way
do you have a transformer for my
husband’s shaver it does not work with
that one I’ll get one for you
immediately madam thank you very much
you’re so kind jack thank you I’m always
at your service and do have a pleasant
evening I’m sure I will think again
illness emergency dialogue one
good morning housekeeping this is Celina
speaking how may I help you
I think I may have a heart attack where
are you calling from sir
room one two zero two i’m mr. brown
please lie down and remain still mr.
Brown I will call for help right now
please hold the line dialog - may I come
in it’s room attendant I’m not feeling
good now I get terrible stomach ache and
have loose bowels I’m sorry to hear that
you really look so pale what’s the
matter would you want me to call a
doctor for you not necessary but please
do me a favor I want you to help me buy
some aspirin I’m sorry I can’t do that
sir it’s against our hotel’s regulations
I think it’s better to accompany you to
the clinic Thanks I don’t think it’s
that serious and I don’t like the
disinfectant smell there if anything get
more serious please don’t hesitate to
let me know
lost-and-found dialogue 1 good afternoon
is that mr. Smith speaking please this
is housekeeping we have found your
camera really how wonderful
where was it at the restaurant could you
come down to our office at the 8th floor
great
I’ll be right away thanks a lot dialog -
housekeeping may help you yes
I’m mrs. Daphne in room 533 I’ve lost my
camera I’m sorry to hear that madam
shall we check your room for you no I’ve
already checked there could you describe
your camera in detail I’ll keep a record
yes of course it’s a black Canon AE when
and where did you first find your camera
missing this morning after I came back
to my room where did you go I had
breakfast in the coffee shop then I went
to the drugstore and straight back to my
room
we will check there with the Security
section - when will you be checking on
me since Daphne tomorrow morning we’ll
do our best to find your camera in the
shortest possible time
special request dialog 1 excuse me can I
get one copy of USA Today I’m sorry but
USA Today is not available on Saturdays
and Sundays we have other options why
don’t you try china daily all right I
will take that one
do you provide free newspaper every day
yes we do offer one copy of newspaper
free of charge if you care to read more
you can ask the concierge to help you or
read in the lobby there are all kinds of
newspaper and magazines there
[Music]
dialogue - excuse me and the room
attendant sorry to disturb you may I
come in come in please
I’m sending you the roses you ordered
that the forest good just put them in
the vase over there I will have some
friends coming to visit me this
afternoon can you contact the
horticulturist asking them to send some
plants here of course I will tell them
later thank you and I am just going down
to have lunch
would you please fill my flash with a
bottle of hot water yes miss I’ll fill
it full and if there is anything else I
can do for you just let me know
responding to fire alarm dialog one you
attention please your attention please
please stay calm
the situation is under control and is
being investigated don’t use the phone
during the next 10 minutes you will be
contacted if there is any danger
[Music]
dialogue to your attention please
your attention please this is ellen the
switchboard operator we are evacuating
the hotel now please stay calm and use
the stairs
do not use lifts or elevators leave all
your personal belongings in your rooms
take only your room key and close the
door behind you please act quickly and
come to the front garden
extending this day dialog one good
morning room reservation may help you
yes I’d like to extend three days for my
stay which state would that be
I’d like a twin room from May 15th let
me check and there sorry but we were
fully booked for all types of room that
night I see can you book me into another
hotel in the area I’ll try my best to
help you
[Music]
dialogue - good morning what can I do
for you of course you can help me a lot
I’m secretary of business representative
group I’d like to extend our stay for
two days for we have to take part in
some business activities certainly wait
a minute please I have to check it’s in
the computer the eight rooms that you’re
staying in have been registered by your
tour group the guests will arrive at 3 o
clock this afternoon
could you mind transferring to the rooms
- on the sixth floor there are all the
rooms with Seaview okay I’ll take them
do you have Presidential Suite vacant
wait for a moment yes would you like to
make a reservation yes I’ll reserve one
for my friend his name is Harry okay
I’ll make a record
changing the room dialog one can we
change the rooms at 9:00 a.m. the guests
in these rooms will check out at nine
o’clock I think you can move into the
rooms at 10 o’clock I’ll notify you and
I’ll send a few bell boys to help you
with your luggage it’s very kind of you
you’re welcome
[Music]
dialogue - good morning front desk may
help you of course I’d like to change
our room why do you want to change it we
like to stay in the North room and I
have the North rooms facing the sea
we’ll stay here for six days and I wish
my mother a better stay here I see
may I know your name and room number
Mary in room two six zero zero Miss Mary
your sting in a family suites aren’t you
yes
please wait a moment Miss Mary I’ll have
to check in the computer a family suite
facing the sea has just been checked out
the room rate is the same fantastic
losing the watch dialog one good morning
housekeeping
this is Jane speaking how may I help you
I found a watch may I have your name sir
Jack Norton mr. Norton when and where
did you find it in the hallway outside
of my room it’s about five minutes ago
thank you very much dialog - my watch is
missing miss Greene when did you lost it
and where do you think you lost it this
evening in my room when was the last
time you saw your watch before I went to
dinner I put it in the toilet when did
you find that it was lost just now it
was not in the toilet and it is missing
did you bring your purse to dinner miss
Greene yes I did could you please check
your purse just in case you may see it
in there okay oh my goodness it is here
in my purse I am too glad you found your
watch Miss Greene have a good evening
goodbye
losing the wallet
[Music]
dialogue 1
my wallet was missing what is your full
name and room number sir
Jack Norton room 202 where did you lose
your wallet in the Rose Garden
restaurant when did you lose it
I lost it at lunchtime about 12 o’clock
today what does it look like it’s a
black leather wallet with a playboy logo
brand and printed on it
[Music]
dialog - hello good evening mr. Norton
this is Selena calling from housekeeping
good evening Selena we found your wallet
at rose garden restaurant the restaurant
server couldn’t find you
he turned the wallet into lost and found
that’s great when can I have it
our assistant manager will go to your
room to deliver it to you and you will
have to fill out come forms that’s okay
thank you very much you’re welcome
goodbye mr. Norton hello mr. Norton here
is your purse please count the money in
it that’s right thank you very much
you’re welcome please be careful next
time
laundry is damaged dialogue one
housekeeping to help you yes I sent a
sweater to the laundry but it’s sent
back badly we’re very sorry ma’am I’ll
send someone immediately I’m afraid
there’s no way to mend it I’ll ask for
compensation
[Music]
dialogue to housekeeping may I come in
yes look at the sweater it’s ruined
we’re very sorry sir could you buy a
replacement here and give us the receipt
we will refund the cost of the laundry
and the new sweater I’m afraid I won’t
have time to buy a new one could you buy
a replacement in your hometown and send
us the receipt we will send you a bank
draft for the amount it sounds
reasonable but could you please buy a
replacement for me but we don’t know
what’s your preference the same style
and the same color will be fine I have
to ask the manager to see whether it’s
feasible okay give you time
leaving some items in the room dialog
one housekeeping may I help you yes I’ve
just checked out but I think I miss I’ve
left my sweater in my room may I have
your name and room number please
yes it’s Harry and I was in room six
zero two zero could you come to room six
zero two zero now we’ll wait for you
there okay I’ll be there right away
[Music]
dialogue - excuse me sir but are you mr.
faith that’s right
could you fill out this request slip
please sure here you are I’m sorry sir
but may I see some identification please
here’s my passport thank you sir
after you sir I think I must have let my
jeans in the closet oh yes here it is
glad you find it please keep your items
carefully next time never next time
thank you for your reminding please
check again whether there is something
left oh I almost forget my glasses is
missing we have checked our Lost and
Found list but I’m afraid your glasses
did not appear on it that’s too bad I
must left it on the taxi
asking for medicine dialogue 1 I have a
terrible headache can you bring me
something for it certainly ma’am will
bring some medicine immediately could
you please give me some water here you
are thank you
[Music]
dialogue to housekeeping that come in
yes of course I brought your medicine
ma’am please take two tablets three
times a day after meals two tablets
three times a day after meals that’s
right ma’am
I hope you have a good night I’ll try to
you Thanks welcome em if you need any
help don’t hesitate to call me that’s
very kind of you Oh could you please
bring me some sleeping pill I’m afraid I
can’t fall asleep I’m afraid I can’t
help you we are not allowed to take such
medicine for guests maybe listening
music will be helpful I understand
other services to the room guests dialog
one could you bring me an English
newspaper please certainly sir we’ll
bring one as soon as possible would you
like an evening newspapers tonight - no
that’s alright how much will it be it’s
free sir
[Music]
dialogue - I’ll need some cigarettes
could you bring it for me it’s my
pleasure sir which brand would you
prefer any how many packs will you need
sir - please and just add them to the
bill
I’m afraid cigarettes must be paid for
in cash could you have the exact amount
of ten dollars ready please sure thank
you sir we will bring your cigarettes as
soon as possible
here are your cigarettes sir Marvo brand
great it’s my favorite brand I’m glad to
hear that
the ashtray is over there I know you’re
so considerate
being locked out of the fire exit dialog
one housekeeping they help you I’m
outside on the fire escape and can’t get
in what shall I do which four are you on
ma’am the 15th floor could you sleep
where you are ma’am
we will send someone immediately
[Music]
dialogue - hello is anyone there
yes I’m here could you step to the left
as the door opens outwards ma’am sure
thank goodness you came I was beginning
to give up hope
I’m very sorry man but for security
reasons the fire doors cannot be open
from the outside oh is that the reason
message service dialog one piece hotel
front desk hi I want to speak with
Edward Sloan just a moment I’ll connect
you to his room
front desk nobody answered the phone in
mr. Sloan’s room could you take a
message yes of course I’ll give him the
message
[Music]
dialogue - this is Beijing Hotel may I
help you
yes could you put me through to mr.
Smith in room two three four please
certainly sir just a moment please
I’m sorry sir nobody answers the phone
would you like to leave a message for
him okay
I’m coming from Beijing hunting
engineering company next Tuesday we will
hold a conference and see you in hotel
please tell him to call back at five
five three one three six two four may I
have your name yes this is Tom miles
could you repeat your phone number
please it is five five three one three
six two four okay thank you we will
inform him as soon as possible when he
comes back
unit 72 transfer service dialog one
information desk speaking may I help you
hello this is Casey in room two zero six
would you please transfer my call to the
Chinese restaurant I want to book a
table today I’m sorry but this is a
direct line
we cannot transfer your call to the
Chinese restaurant you made directly
dial six three six five six five four
three two restaurant reservations okay
[Music]
dialogue - good morning Beijing hotel
may I help you
I’d like to speak with mr. Winston in
room two one three please how do you
spell his name please
WI NS t o n could you repeat that please
w AI NS t o n please hold the line and
I’ll put you through
I’m sorry sir the line is busy would you
please wait for a moment
it doesn’t matter please try again later
for me
thank you for waiting so long time sir
please go ahead you’re through
communication disorder dialog one hello
information desk there i’m dia’s in room
one seven zero two there seems something
wrong with my phone I dialed but I keep
getting a weird noise what kind of noise
is it making a continuous beeping sound
I assumed that is because of the
alliance they might be overloaded it
will immediately send our mechanic to
your room dialog - operator I’ve just
made a call to Los Angeles but I
couldn’t hear anything I’m not going to
pay for the call
I see sir how long was your call two
minutes of the most our computer shows
that you spoke for four minutes and
thirty seconds sir shall I connect you
with the International operator no
that’s all right
international direct call dialog one
Operator
how can I help you I want to make an
overseas call how can I do that first
dial nine then zero zero to the country
code and the number how much does it
cost to call England the rates are
listed in the hotel services guide
[Music]
dialog - good morning this is hotel
operator may I help you yes this is John
Smith in room for zero - I’d like to
make an international call mr. Smith
we offer idd and DDD services in our
hotel so you may call directly from your
room it is cheaper than going through
the operator Oh would you please tell me
how to do that certainly sir please dial
the country code the area code and the
number you want the country codes are
listed in the services directory in your
room I see thanks a lot you’re welcome
sir
a coming in call dialogue one is this
the Beijing hotel speaking yes it is may
I help you yes could you please put me
through to room two and three please
certainly sir just a moment please
I’m sorry the line is busy would you
like to hold on or call back okay I’ll
come back later thank you you’re welcome
sir
[Music]
dialogue - president Hotel may I help
you yes could you put me through to mr.
George the reserved room number is one
three zero three he’s supposed to have
arrived yesterday okay let me see a
minute please yeah he’s already arrived
I’ll put you through I’m sorry there’s
no answer I’d like to leave it a message
hold the line sir I’ll put you through
to the information information can I
help you I’d like to leave a message to
mr. George do you know which country he
is from from New York USA let me check
yes mr. George from USA and your name
sir Cobell please tell him that I’m
coming to meet him tomorrow afternoon at
about 5:00 p.m. I see mr. George will be
well informed as soon as he is back
person-to-person call dialog one
hello operator I’d like to make a
person-to-person collect call to
Guangzhou China yes sir what number are
you calling area code zero two five zero
nine two eight five one and the party
you’re calling mr. Wang tall may I have
your name and room number sir won’t comb
room 633 dialogue - I’d like to make an
international call certainly sir which
country are you calling Switzerland a
person-to-person or a station call sir
person-to-person could you tell me the
party’s full name and telephone number
please yes it’s Nancy and the number is
Lowe’s then 4 9 6 8 0 Nancy at Lowe’s n
4 9 6 8 0 that’s right may I have your
name and room number please
yes it’s Farrar and I’m in room 834 mr.
farrar in room 8 3 4 that’s right could
you hang up please and we will call you
back ok
station-to-station call dialog one
operator I truck calling a number in
Beijing but I can’t understand what
they’re saying
could you please a golfer me certainly
sir I’d be glad to help you what number
are you calling please
6 7 6 8 2 7 2 9
[Music]
dialogue - good morning this is the
hotel operator may I help you
yes I’d like to make a long-distance
call to Guangzhou
could you please to call for me
certainly sir I’d be glad to help you
what number are you calling please eight
five zero two seven six six five would
you please tell me to whom you would
like to speak mr. Wang tall do you want
to make a pay call or a collect call a
paid call please may I have your name
and room number please yes my name’s
Mike Smith and I’m in room three two
four
thank you sir could you hang up please
I’ll call you back as soon as I can
long distance call dialog one Operator
good afternoon may I help you I’d like
to make a long-distance call to USA this
is mrs. black room 608 certainly mrs.
black to which city please San Francisco
may I have the number please
6 5 4 3 1 1 3 4 sorry mrs. black this
line is busy could you please hold the
line
I’ll hold then Oh the line is open now
I’ll put you through go ahead please
[Music]
dialogue - I’d like to make a
long-distance call
can I use the phone I’m afraid
long-distance calls cannot be made from
this phone well it’s very urgent and the
staying guests can’t you make an
exception for me I’m afraid not sir this
phone is for business use only we ask
our guests use the guest room phones for
overseas calls could you make it from
there please okay I’ll do that then I’m
very sorry we couldn’t help you sir
collect call dialog 1 how can I place a
collect call the International operator
can help you with that what’s the number
of the International operator dial 9
then 100
[Music]
dialogue - may I speak to mr. Tom Smith
please speaking what can I do for you
this is the hotel operator I have a
collect call from mr. Harry in New York
will you accept the charges yes of
course thank you could you hold the line
please
hello mr. Smith will accept the call
could you give me your operator number
please
yes it’s 2 4 thank you my number is 6 3
could you give me the time and the
charges after the call please yes of
course thank you go ahead please
room-to-room call dialog one this is the
hotel operator may help you yes I’d like
to call my friend in his room what shall
I do
do you know the room number please yes
it’s three zero one from a house phone
please dial one first then the room
number and there’s no chart for house
calls I see thank you you’re welcome
[Music]
dialogue - good evening information desk
may I help you sir yes I have something
urgent to speak to mr. bill brown about
but I forgot his room number
I see sir I’ll check it for you how do
you spell his name please
B I ll bill B ro WN brown thank you sir
just a moment please
thank you for waiting sir mr. Brown is
staying in room 1 1:06 are you calling
from outside sir no it’s a health phone
I’m afraid we cannot transfer a
room-to-room calls could you make the
call directly please you may dial zero
first and then the room number all right
thank you you’re always welcome sir
a busy line dialog one Operator
have been trying to get through to the
assistant managers desk for the last 10
minutes the line has been continuously
engaged why is it taking so long I’m
very sorry to hear that sir I’m afraid
it is often the case during peak hours
shall I ask him to call you when the
line is free yes do that
[Music]
dialogue to put me through to room for
three one two please
certainly ma’am
thank you for waiting ma’am I’m afraid
there’s no reply from 431 - that’s not
possible
I’ve called twice in the last 10 minutes
and each time the line was engaged busy
I’m sorry ma’am but if there are two
incoming calls at the same time we often
hear a busy signal oh is that the reason
I understand would you mind waiting for
a moment I have no time to wait can you
ask him to call me back when you put
through what’s your telephone number he
has my number okay
international rates dialog one good
afternoon
operator this is ellen speaking how may
i help you can you tell me what the
charge is to call Italy during weekdays
it’s 8:00 UN for a minute for
station-to-station call and 12 UN for
person-to-person call on weekends there
is a 40% discount sir I see thank you
[Music]
dialog - operator could you tell me the
rates for calls to the States certainly
sir for the mainland USA no its Honolulu
just a moment please
I’ll check it for you thank you for
waiting a three-minute person-to-person
call is 28 un on weekdays and 21 un on
Sundays a station call is 24 un on
weekdays and 18 un on Sunday for each
additional minute the charge is for un
is there a special night rate between
11:30 p.m. and 7:00 a.m. there is a
discount for domestic long distance
calls in addition all calls including
local calls are subject to 15 percent
surcharge I see thank you it’s my
pleasure
manual wake-up call dialogue one good
morning mr Wood it’s 5:00 a.m. this is
your wake-up call
thank you you’re welcome have a nice day
mr. wood goodbye goodbye dialog - good
morning mr. Dalton this is your 6
o’clock wake-up call
thank you it is my pleasure the outside
temperature is 25 degrees Celsius the
weather forecast says that it will be
rainy today so if you’re going out you’d
better take an umbrella with you thank
you for your consideration is there
anything else I can do for you mr.
Dalton yes I would like to have
breakfast in my room okay I will
transfer your calls to room service
thank you you’re welcome
please wait a moment
I’ll put you through please go ahead
hello I want to order beef steak with
onion and shrimp salad yes sir
how would you like your steak done rare
medium or well done medium please