Industry 4.0 and Communication skills
good afternoon
energy good afternoon
[Applause]
communication can make or break
your career nine years ago
at the end of my first job interview
the interviewer said we need
passionate people to do this job and we
have come to the conclusion
that you are not passionate about
subject
and about teaching i felt depressed
shameful on myself i did not understand
what to do
so i went to one of my teachers mr patil
now mr patil was a thin man with big
spectacles on his face
and he was very very strict teacher
raise your hand if you had a strict
teacher at any stage of your education
combine them all together multiply by
that
10 is equal to mr battle
i told mr patil the whole incident and
in reply
he said the most difficult sentence
i had ever heard he said
you are passionate about your subject
but you don’t know what you don’t know
and if you try to get it now you can
change the world
i didn’t understand anything
but i felt delighted to listen to it
mr patil sent me to a local school where
i was expected to teach communication
skills to the students of seven standard
as i had no option i started to teach in
that school
i thought that mr patil might have sent
me there so that i could introspect
so i started to teach in that school
when i was working there i came to know
about my lacunae
the fact was i was extremely
an impressive communicator i didn’t even
understand why the principal appointed
me to teach communication skills even
though i was bad at communication
i once asked the principal why did you
appoint me here
the principal said
mr patil had told us what you are
that’s why we appointed you out of
curiosity
i asked the principal what did mr pardon
say about me
she said he called us
and said you are passionate about your
subject
but you don’t know what you don’t know
and if you try to get it now
you can change the world
again i didn’t understand anything
but i felt delighted to listen to it
i worked in that school for two years
and when i was working in that school i
gave 41 other interviews
how much 41 other interviews and i got
the same result
rejection it was two years
journey of self-exploration and
self-assessment
in my interview number 42 i learned
a secret of cracking the interviews
how many of you want to know that secret
in order to learn that secret you will
have to do the same journey of
self-exploration with me
are you ready to come with me on the
journey
go let’s start it
see one lakh years ago
one lakh years ago we started to
communicate by developing our spoken
language
from that time we have been using ko
paintings
storytellings and latter text to
communicate
this was all together communication for
uh so communication 1.0
in 1916 del carnegie wrote a book
entitled how to win
friends and influence people
and he made people aware about the
importance of communication skills
this was communication 2.0
after 1970s
computers arrived and albert mehrabian
proposed a theory
a communication model through which he
told
that whenever we communicate 55
message goes through our body language
38 message goes through our tonality
and only seven percent message goes
through words
so in the age of smartphone where we are
largely communicating through
text and words people are still
unaware about the importance of tonality
and body language in the years to come
in the years to come we are expected
to communicate not only with humans
but machines within the next decade
artificial intelligence and virtual
reality mechanism
will be widely used to check candidates
ability
internet responses and their behaviors
chatbots are already designed and are
being used to take the interviews
let’s have a look at what will happen in
future interviews
[Music]
what are the three top important tips
for a sales person
artificial intelligence won’t only check
your words
it will give the same weightage to your
tonality
and your body language and
here is communication 4.0 will help you
what is communication 4.0 it is a
communication model
33 33 34
means whenever we will be communicating
with any machine in the age of
artificial intelligence
33 percent message needs to be delivered
through
through body language 33 percent message
needs to be delivered through our
tonality
and 34 percent message needs to be
delivered
through our words
friends let’s decode now what
does in artificial intelligence expects
from us
as far as our communication is concerned
so let’s start with one of the most
important
but most neglected skill
and i have something to show you to make
you realize or to make you guess
what is that skill do you want to watch
it
ladies and gentlemen i feel to regret i
feel regret
to inform you that we are losing our
listening
skills
management consulting company accenture
has surveyed 3600 people from 30
countries
half men half women and
this is the result 75 percent
people are professionals are bad
at listening at the places where
advanced listening skills are required
advanced listening skills are required
so
as far as or when it comes to listening
skills for industry 4.0 machine can
listen without any distractions but
machine
does not have a quality to empathize
with others
and we the humans have to peel this gap
by listening
with empathy so the only solution here
is whenever
we are having conversation with with
anyone or if someone is speaking with
you which requires your attention
give your all ears to them even if we
are living
in a digital noise where everybody wants
to speak and nobody wants to listen
nobody wants to listen we have to
listen the most important sounds of our
life
keep your laptop aside keep your
smartphone aside
and listen to that person listen as if
you are
in the shoes of that person this is the
way
through which we can develop our
listening skills
with empathy
you know that i’m communication
strategist and i uh design communication
for different companies
so i was designing communication
strategy for one well-known company
and company had given me one assistant
deepak
deepak was a business graduate from a
well-known institute
he was knowledgeable but the only
problem with deepak
was he was addicted to his smartphone
and laptop
in my observation i saw him spending
most of his time
on smartphone and laptop
raise your hand if you have at least one
friend who is addicted
to smartphone or laptop
combine them all together multiply them
by 10
is equal to deepak
staring at your computers gazing down
at your smartphones
watching tvs have become our habits and
these habits of looking at screens
looking at skins have become
our addictions so these type of screens
create a type of black layer
in front of your eyes
and this black screen this black screen
disables us to comprehend the meaning
behind the words
these black screen represents our fear
of making eye contact with others
or our lack of interest in others so the
only solution here is
what remove those black layers
remove those black screens and give a
decent
and confident eye contact ladies and
gentlemen
artificial intelligence and virtual
reality mechanism
will catch will analyze will assess your
each and every
eye movement your micro facial
expressions while giving interviews
i have one more prop to show you
it’s my hands ladies and gentlemen
we can use use effective use of our
hands while doing communication
our hands speak our hands communicate
so only thing you have to do in
communication 4.0 whenever we will be
communicating with chatbots
is you will have to do your gestures in
power circle
our power circle starts from this novel
area and it can be extended up to our
eye level
so these are your power circles which
you will have to use while communicating
with chatbots
okay so this was all about 33 percent
body language
now coming to next part i have one
musical instrument
but i don’t know how to play it
i don’t know how to play it but i can
create sound out of it
do you want to listen
did you enjoy it no
no see every person
every person can create sound but it
doesn’t turn
into music because we don’t use
variations we don’t use variation we
have such musical instrument
installed here installed here but we
don’t use
variations we don’t use variations
that’s why we become
monotonous monotonous do you know what
is monotonous
you know it exactly so friends
uh when it comes to tonality we know
what is intonation
what is speech or voice what is speed of
voice
but do you know what is punching
punching
this is not punching elongation do you
know what is elongation
do you know what is strategic parts do
you know what is whisper effect or
curiosity effect
the fact is ladies and gentlemen we know
all these effects sound effects we can
use
all these variations in our sound but
we are not aware about that whenever we
communicate
33 percent message goes through our
tonality
33 percent face to face whenever we
communicate over phone
66 message goes through our tonality
it’s really serious as we do not have
any idea about the importance of
tonality and there is no formal
education available on this particular
part
so remember this 33 don’t expect that i
will create a kind of
music now from this i don’t have any
idea about that
so coming to the next part
words words play 34
importance 34 percent words have power
but if we use powerless words while
communicating
even our visual communication and vocal
communication both will
tell it is useless words have
power we still don’t know what tonality
and body language swami vivekananda used
when he said sisters and brothers of
america but we know the words
because words are powerful we still
don’t know what tonality and body
language lokman
tilak used when he said swaraj or janma
siddha
but we know the words because words are
powerful
we still don’t know what tonality and
body language subha chandra bose used
when he said
but we know the words because words are
powerful
ladies and gentlemen without even
realizing it
we use wimpy words and powerless praises
in our communication
and those words and phrases tell others
that we are not sure about ourselves
about our ideas
and about our position so the keywords
you speak in your communication will be
analyzed
assessed and compared by the chat boards
and voice boards with the help
of voice analytics so i will tell you
three techniques
as far as this verbal communication is
concerned
three techniques first use power phrases
and power words in your communication
second use storytelling storytelling
tell your own stories tell stories of
others to make your point
for example for today’s talk i told you
my own story
third important point is cohesion and
coherence
you may have idea if you do not have any
idea about what is cohesion and
coherence
i will give you a very interesting
example
i will give you one speech in hindi do
you know hindi everyone
here it goes
foreign
now you may have got the idea what
is cohesion and coherence it is logical
connection between
sentences and ideas so even if you’re
using power words and stories and if you
don’t use cohesion
and coherence your communication will be
ineffective
so to large
extent i try to use all these techniques
in my communication
i developed my communication and
the result was my success in interview
number 42
it was the interview for the post of
taken by maharashtra public service
commission
and i got 21st rank in that interview
instead
and now the secret which you are waiting
for
i just told you secret secret is we have
to give the same weightage to
our body language our tonality and our
words this is the secret and this is
communication
4.0 ladies and gentlemen
i’m not offering you a praise and novel
way to solve the old problem
i’m offering you a an old and classic
way
to solve this phrase
speak naturally this is pre-requisite
to communication 4.0 friendship you
still do not understand
what is importance of communication i on
the behalf of mr patil
will give you a magical suggestion
you may not understand but you will feel
delighted to listen to it
and that suggestion is you are
passionate about your subject
but you don’t know what you don’t know
and if you try to know
try to get it now you can change the
world thank you