Making governments futureready together
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imagine a world in 2030 where access
to a better quality of life is available
for everyone
a real sense of community is within
reach
you can propose new ideas for example
building a new park
have people vote for your idea give
feedback
and ultimately see your idea being
implemented
the relationship with government
representatives has transformed
citizens are heard and rewarded for the
engagement
governments have achieved the goal of
making and keeping
their citizens happy
this is what the future ready government
looks like
sadly the situation the reality today is
that
many national governments are broken
simply look at what has happened in the
past years
brexit the trump administration
venezuela’s dictatorship
resulting in violation of human rights
and hyperinflation
the ongoing crisis in belarus and the
list goes on and on
i would like to look closer at one
country lebanon
where there is no clear government at
the moment
after three crisis first a national
government crisis second coved
third and finally the port explosion
i feel a very strong and personal call
to help lebanon
you see i’m french i’m
based in luxembourg i have lebanese and
german blood
as a kid i spent every single summer in
lebanon
i love this country my father is
lebanese and i have lots of family
still there from what my cousins and my
close relatives told me
people in lebanon have lost hope
2010 i’ve been working closely with
national governments and the
institutions and i see a huge potential
for transformation i’m specialized in
exponential technologies
and i’ve been applying a business
transformation framework
to companies for the past two years i
now want to apply this framework
to governments to national governments
starting with lebanon
my north star is to transform
governments making them
future ready transforming governments
like you would transform
a business one way of doing this is
through the exponential organizations
framework or exo in which organizations
perform
10 times better than their peers
well-known exos are for example google
tesla airbnb and many many more
a government is somehow like a company a
company
has customers that they want to make and
keep happy
a government has citizens that they want
to make and keep happy
if suddenly all the company’s customers
decide to stop using the product or
service
the company dies the same way if a
government
loses all its citizens at once because
for some reason
they decide to migrate to a more
convenient country
there are no more taxes thus no more
need of governance
how does a government become future
ready
first the government must want to
transform
and to take risks when estonia decided
to leave frog and become today the most
advanced digital society
the decision came from the top
and there was no guarantee of success
but they did it
and today they are a role model for
other nations
second the government must define a
north star
that will serve as guiding principle
when key decisions
need to be made google’s northstar is to
organize the world’s information
ted’s northstar is ideas worth spreading
lebanon’s northstar could be the most
welcoming country on earth
third the government must implement
specific
features to become more citizen-centered
and more resilient to external changes
we’ll now look at at this features
so what is a future ready government the
first and maybe more
most important feature of a future ready
government is the community
the same way you have super hosts with
airbnb
which is an exponential organization you
will have super citizens
within future ready governments
now this is a call to all lebanese
people all over the world
and lovers of lebanese culture and
cuisine
let’s make together lebanon shine again
let’s learn from the past design the
future
in the future say where we want to be in
10 years from now
and start today the actions that will
make this happen
to build communities people must be able
to connect
so we first need to build a digital
infrastructure that can support the use
of smartphones
for voting payments etc
according to the global community
connectivity index
lebanon’s smartphone penetration and
mobile broadband access have improved
internet and computer usage have
reached new highs in 2019. however
lebanon is still behind
in advanced technology less than 10
percent of mobile users
in lebanon have access to use 4g and
moreover 3d
coverage is still poor in many areas
given that the infrastructure is already
in place
for the focus should be on installing
more sites
and expanding the coverage to all
lebanese territories
an idea to build communities for
governments to engage
with their citizens via local or
national challenges
for example by using a gamification
platform
the rewards could be in the form of a
token that could be used locally for
example at your favorite restaurant
or at the movies thus nurturing the
local economy
i also suggest to build a new digital
stable currency for lebanon
digital infrastructure estonia is the
most
advanced digital society in the world
with mobile services for almost
everything
what could lebanon and all of us learn
from estonia
they declared internet access as a human
right
can you imagine how society would thrive
if every single person on earth had
universal access to internet
now let’s look at the so-called
functionaire lifetime jobs
think of kaggle it’s a platform for data
scientists on demand
shifting to staff on demand would
completely
transform the dna of governments highly
increasing their productivity
no more lifetime jobs governments
must shift to a platform like model such
as
google and manage the offer and the
demand for its services
algorithms an algorithm is a process or
a set of rules
to be followed by a computer with the
purpose of solving a problem
imagine all the data governments already
have at hand
but used in a way that we could have
insights about the citizens businesses
feedback on government services in order
to constantly improve them
we are talking big data artificial
intelligence and
many more other exponential technologies
but very importantly governments must
ensure
total transparency and ethics to build
and keep the trust with
their citizens leverage assets
think airbnb they are the largest
hospitality company
in the world without owning a single
room the old model was to own
everything in the new model a government
keeps the cost down
it can rent space when needed or simply
put some of its
assets for rent dashboards
the same way a ceo can manage their
company
by a smartphone a head of state can do
the same with the country
she or he would have a real-time view of
the country’s metrics and
even be able to do some prediction
predictions
in the future smart cities already use
dashboards extensively
experimentation before launching
a new policy or designing public new
public services
the government should experiment by
involving the citizens and collecting
data and feedback
before to decide do we stop it or do we
do we make it mainstream
some government governments like the uk
or finland already
do this even at the eu level the
european parliament
with the future of science and
technology panel or the european
innovation
council the eic are constantly
experimenting
and involving feedback from citizens
from the main
customer let’s now look at the autonomy
of the employees future-ready
governments have a flat organization
allowing self-organizing
multi-disciplinary teams
or individual employees to operate with
decentralized authority think blockchain
think zappos that was in las vegas which
is considered to be best in class for
the autonomy of its employees
to transform governments would need to
transform the system and this opens new
opportunities for new generations to
disrupt the old model
social tools future-ready governments
use collaborative tools to manage
real-time conversations internally but
also with their citizens
you can use workplace luck there are
plenty
of tools to do that when in place those
tools create transparency and foster
community
now we’ve gone through the 10
key ingredients to to make a future
ready government
the north star the digital
infrastructure
a community staff on demand algorithms
leverage assets
dashboards experimentation autonomy
social tools
with which attribute which feature would
you start among those
10 here is an exercise for you i’d like
to invite you to reflect on your current
government where you live
and pause for a second do you think that
your government is future ready
if not how could you help make it future
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ready
you